Park Hotel
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Summary of reviewsPark Hotel receives an array of positive reviews, primarily lauding its exceptional location and generally reliable amenities. Positioned directly across from the beach and bay, it offers easy access to Santa Marta's vibrant city center and a host of cultural attractions. Guests particularly value the hotel's proximity to Parque de los Novios, historical sites and the Malecon, making it an appealing base for both leisure and business travelers.
Breakfast at the hotel is a mixed experience. Many guests enjoy the variety and quality of the offerings, such as scrambled eggs, pastries and fresh juice, alongside the attentive staff. However, there are frequent calls for more variety and larger portions with some guests noting slow and disorganized service.
Dinner receives more consistent praise regarding food quality, but guests suggest that the restaurant area could benefit from better maintenance and a wider menu. There were also some inconveniences related to paying with cards.
Rooms at Park Hotel receive commendation for their cleanliness, coziness and spaciousness, particularly those with bay views. However, several guests note issues such as poor ventilation, lack of air conditioning, uncomfortable mattresses and noise from the street. Some rooms are described as small, dark and outdated with various maintenance issues. Nonetheless, the fair pricing and ongoing renovations may mitigate these concerns in the future.
Cleanliness is a strong point with the hotel's rooms and public areas regularly maintained to a high standard. Staff dedication to cleanliness and room upkeep is positively noted, though occasional lapses in cleanliness and maintenance, especially in the pool area and some rooms, are reported.
The staff at Park Hotel are frequently highlighted for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience. Despite a few isolated incidents of unprofessional behavior and communication barriers, the majority of interactions are positive.
WiFi service is generally appreciated, especially in public areas, though there are notable issues with stability and signal strength in some rooms, particularly on the higher floors.
The spa and pool facilities are well-received with standout services like massage therapy receiving high praise. However, there are occasional mentions of outdated spa facilities and unclear communication about services. The pool, while popular, has had cleanliness inconsistencies and could benefit from extended hours.
The hotel's direct beach access is a major highlight, allowing guests easy access to the stunning Santa Marta coastline. There are a few remarks about the public beach's cleanliness, but the convenience and scenic views are major draws.
Finally, the hotel's location within a lively nightlife district adds significant appeal for guests looking to explore bars, restaurants and nightclubs in the area.
In summary, Park Hotel's prime location, friendly staff and well-maintained facilities make it a recommended choice for visitors to Santa Marta, despite some areas needing improvement.
Categories
Breakfast at the hotel is a mixed experience. Many guests enjoy the variety and quality of the offerings, such as scrambled eggs, pastries and fresh juice, alongside the attentive staff. However, there are frequent calls for more variety and larger portions with some guests noting slow and disorganized service.
Dinner receives more consistent praise regarding food quality, but guests suggest that the restaurant area could benefit from better maintenance and a wider menu. There were also some inconveniences related to paying with cards.
Rooms at Park Hotel receive commendation for their cleanliness, coziness and spaciousness, particularly those with bay views. However, several guests note issues such as poor ventilation, lack of air conditioning, uncomfortable mattresses and noise from the street. Some rooms are described as small, dark and outdated with various maintenance issues. Nonetheless, the fair pricing and ongoing renovations may mitigate these concerns in the future.
Cleanliness is a strong point with the hotel's rooms and public areas regularly maintained to a high standard. Staff dedication to cleanliness and room upkeep is positively noted, though occasional lapses in cleanliness and maintenance, especially in the pool area and some rooms, are reported.
The staff at Park Hotel are frequently highlighted for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience. Despite a few isolated incidents of unprofessional behavior and communication barriers, the majority of interactions are positive.
WiFi service is generally appreciated, especially in public areas, though there are notable issues with stability and signal strength in some rooms, particularly on the higher floors.
The spa and pool facilities are well-received with standout services like massage therapy receiving high praise. However, there are occasional mentions of outdated spa facilities and unclear communication about services. The pool, while popular, has had cleanliness inconsistencies and could benefit from extended hours.
The hotel's direct beach access is a major highlight, allowing guests easy access to the stunning Santa Marta coastline. There are a few remarks about the public beach's cleanliness, but the convenience and scenic views are major draws.
Finally, the hotel's location within a lively nightlife district adds significant appeal for guests looking to explore bars, restaurants and nightclubs in the area.
In summary, Park Hotel's prime location, friendly staff and well-maintained facilities make it a recommended choice for visitors to Santa Marta, despite some areas needing improvement.
Hotel near The Beach
Located in Santa Marta, this hotel is near the beach. It offers comfortable accommodations and is within walking distance of various attractions, making it a convenient choice for a beach vacation.
Hotel with Spa
Park Hotel is a popular spa hotel in Santa Marta. It is known for providing a relaxing environment and quality service.
Hotel near Nightlife Spots
Located in Santa Marta, this hotel offers access to nearby nightlife venues. Its central location makes it easy to experience the city's entertainment options.
3-Star Hotel
Situated across from the downtown waterfront, this hotel provides great value with sunset views, a pool, and a garden area. It's within walking distance of the historic city center and features well-furnished rooms.
Beachfront Hotel
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
About Park Hotel
License: 1247
Guest Reviews
Location
For those looking to explore further, public transportation is easily accessible, offering quick routes to major spots like the airport and El Rodadero. Despite some comments about the area's safety and occasional noise, the convenience and prime beachside position seem to outweigh these concerns. The central location also makes it an ideal base for both leisure and business trips with everything from markets to nightclubs just a short stroll away.
Overall, Park Hotel's exceptional location, combined with sea views and easy access to Santa Marta's main attractions, make it a highly recommended choice for visitors.
Breakfast
However, there are frequent mentions of the breakfast lacking variety with repetitive and monotonous options being a common complaint. Some guests feel that the portions are small and the overall offerings do not justify the price. The absence of fruit and limited menu options are recurrent concerns. Additionally, the service in the restaurant during breakfast time is noted to be slow and disorganized by several reviewers.
Overall, while the breakfast at Park Hotel receives high marks for taste and inclusion in the room rate, there is significant feedback suggesting improvements in variety, portion size and service efficiency could enhance the guest experience.
Dinner
However, there are some areas for improvement. Guests have noted that the restaurant area feels somewhat neglected and there are limited menu options. While the hotel includes dinner, there is feedback expressing a desire for more lunch and dinner offerings. Some guests experienced inconvenience due to additional charges for paying with a card.
For those seeking more variety, the hotel's location is advantageous with several food options like pizza, ice cream and bars just a short walk away. Additionally, the hotel occasionally hosts cocktail events, adding a pleasant touch to the overall dining experience. Despite some shortcomings, the positive remarks about the food quality and service paint a favorable picture of dining at the 'Park Hotel.'
Rooms
However, the hotel also grapples with significant issues that affect guest satisfaction. A common complaint is the lack of proper ventilation and air conditioning in many rooms, leading to uncomfortably hot and stuffy conditions, especially during a heatwave. Many rooms are described as small, dark and without windows, exacerbating the ventilation problem. The mattresses in some rooms are noted as being overly hard and the shower facilities are in need of renovation.
Noise is another reported issue with rooms near the street experiencing significant street noise and thin walls that do not block sound effectively. Maintenance seems to be a recurring problem with several mentions of outdated rooms, poor lighting, broken locks and plumbing issues. Some guests also reported unpleasant smells and cleanliness issues, including sightings of insects.
Despite its basic and older facilities, room pricing at Park Hotel is generally perceived to be fair and the overall structure provides a satisfactory level of comfort for the price. The hotel seems to be undergoing some renovations, which might address some of the current shortcomings. Yet, as it stands, the experience can be hit-or-miss, heavily dependent on the specific room assigned.
Beds
However, there were also significant concerns raised by other guests. A recurring issue mentioned was the hardness of the mattresses with several guests describing them as extremely hard, likening them to stone and making sleep difficult. Instances of beds being noisy and uncomfortable, bed frames being unsafe and issues with the fitting of bed sheets coming undone were also noted. Additionally, there were complaints about the general quality of the beds, including instances of dirty bedding and linens, lumpy pillows and mattresses wrapped in plastic.
While some experienced a very comfortable stay, others found the bed quality inconsistent and uncomfortable, suggesting a need for consistent upgrades to the bedding to ensure a uniformly pleasant experience for all guests.
Cleanliness
However, some reviews suggest the need for improvement, specifically mentioning areas like the pool, which at times seemed dirty and certain rooms that exhibited signs of wear and tear. Issues such as stained toilets, dirty paint and non-standard room conditions have been noted. Additionally, some amenities like air conditioning and general maintenance require attention. Despite these occasional drawbacks, the hotel still manages to maintain a generally clean and pleasant environment.
Overall, Park Hotel is largely praised for its cleanliness and the quality of upkeep in both rooms and public areas, making it a reliable option for travelers prioritizing hygiene and well-maintained accommodations.
Staff
Guests frequently appreciate the personal attention and dedication from individuals such as Aristi and Lorena, who are recognized for their exceptional service. The receptionists, despite a few instances of slow check-in or rudeness, are often described as accommodating, kind and professional with some members receiving specific mentions for their outstanding efforts.
However, some negative experiences are reported with issues related to communication barriers, particularly the lack of English-speaking staff and occasional unprofessional behavior from certain staff members. Instances of perceived unfair treatment during check-outs and disagreements with reception staff are also noted.
Overall, while there's room for improvement in consistency and communication, the majority of guests reflect positively on the courteous and friendly nature of Park Hotel’s staff, underpinning good value for money and a pleasant stay.
Wi-Fi
However, there were significant complaints about the WiFi service as well. Several guests experienced issues with poor or unstable signal strength, fluctuating connections and WiFi that did not reach certain rooms, notably on the third floor. Some mentioned that the WiFi was weak or did not work at all, both inside and outside their rooms. Others noted that the WiFi was slow, cut off frequently and was affected by power issues.
Despite these challenges, the service in other aspects was praised, but the WiFi appears to be an area needing improvement to ensure a more consistent and reliable experience for all guests.
Spa
While the spa services come highly recommended with guests lauding the full range of treatments and the presence of facilities such as a spa, jacuzzi and massage rooms, some have noted a few drawbacks. There were mentions of old-fashioned and basic facilities and a sporadic lack of clear communication about the spa services during check-in.
On the pool front, feedback has been overwhelmingly positive. Described as great, well-maintained and staffed by helpful personnel, the pool adds significant value to the hotel’s amenities. Despite occasional noise issues, the pool continues to be a favorite feature amongst visitors.
Overall, the Park Hotel's spa and pool facilities complement each other well, offering guests a well-rounded and revitalizing stay even if there are minor areas that could benefit from updates and better communication.
Pool
Many guests love the pool and find it a great feature of the hotel. It is described as offering good services with friendly staff ensuring a pleasant experience. The pool area is nice and often clean, allowing for a refreshing dip to cool off and relax. In fact, some guests are so pleased with the pool that they mention they would stay at the Park Hotel again when returning to Santa Marta primarily because of it.
However, there are several mentions of cleanliness issues with some guests noting that the pool was dirty at various times, sometimes even containing yellow sludge. This inconsistency in maintenance is something the hotel could address to improve guest satisfaction. Additionally, a few reviews mention that the pool area is small and can get noisy and the pool itself can appear smaller than expected based on photos.
The operating hours could also be extended into the night to accommodate more guests. Despite these occasional drawbacks, the pool remains a well-loved feature for many visitors, making the Park Hotel a worthwhile choice for those looking to enjoy their stay in Santa Marta with access to a nice swimming pool.
Beach
Despite some comments about the cleanliness of the public beach, the overall feedback emphasizes the hotel's unbeatable location. This strategic placement right at the waterfront and in front of the beach is repeatedly praised, adding considerable value to the guest experience. The beach's proximity also means guests can enjoy the vibrant atmosphere near the bay with minimal effort, enhancing their stay with the tranquil sound of the waves and the charming coastal scenery.
Nightlife
3 Star
Outdoor Pool
Honeymoon
Beachfront
Beyond the sea, Park Hotel's clean swimming pool is another highlight, allowing guests to enjoy refreshing swims while still being close to the beach. The hotel's location, right on Beach Road and facing the bay, offers both the beauty of the ocean and the convenience of nearby downtown amenities.
Despite a few less favorable mentions about certain views, the overall impression is that Park Hotel's beachfront positioning is a significant draw for visitors seeking a picturesque and convenient coastal retreat. The lovely oceanside location and easy walks to the beach contribute to a pleasant and relaxing stay, enhancing the experience of the town's beautiful beachside setting.
Yes, Park Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Park Hotel.
No, Park Hotel doesn't allow dogs.
No, parking facilities aren't available at Park Hotel.
No, Park Hotel doesn't have a gym.
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