Barceló Santo Domingo
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Summary of reviewsBarceló Santo Domingo is highly regarded for its central location, which is convenient for exploring the city. Guests appreciate its proximity to major attractions, shopping areas like Agora Mall and accessible transport options, including metro stations and bus routes to destinations like Punta Cana. The hotel's modern facilities and attentive staff enhance its appeal, making it a practical choice for both work and leisure trips. Congestion in nearby streets and distance from beaches and historical sites are minor drawbacks, but they do not significantly detract from the overall positive experience.
Breakfast at Barceló Santo Domingo is a standout feature, praised for its comprehensive and varied offerings. Guests enjoy the wide range of options, including Dominican cuisine and commend the excellent service. While some find it expensive when not included in the room rate, most consider it good value for money. Similarly, the dinner experience receives positive feedback for its delicious and varied buffet and à la carte options, though there are occasional mentions of repetition and service issues.
Rooms at the hotel are often highlighted for their spaciousness and comfort with guests appreciating the clean, well-maintained spaces, comfortable beds and beautiful views from higher floors. However, some guests note issues such as musty smells, high humidity levels and noise from the street. The rooms and furniture also appear dated to some, indicating a need for modernization.
Cleanliness receives mixed reviews with many guests praising the hotel for its high standards and excellent housekeeping service. However, issues such as musty odors, dirty carpets and occasional insect sightings have been reported. Despite these concerns, the overall consensus is that the hotel maintains good hygiene standards.
The staff at Barceló Santo Domingo are frequently praised for their friendliness, professionalism and helpfulness. Guests appreciate the attentive service from various departments, including front desk, housekeeping and dining. Specific employees are often mentioned for their exceptional service, contributing to a positive and memorable guest experience.
The WiFi service at the hotel is a significant area for improvement with many guests reporting poor quality, frequent instability and slow speeds. While some found the internet functional in certain areas, the overall feedback indicates a need for better connectivity.
The spa and gym facilities receive high praise with guests enjoying the excellent services and well-equipped gym. The spa staff, in particular, are noted for their quality service, adding to the overall satisfaction of guests.
The pool area is a highlight, appreciated for its spacious and well-maintained setting. Guests enjoy the clean, beautiful pool and the pleasant atmosphere, although occasional crowding and cleanliness issues are mentioned.
For families, Barceló Santo Domingo is an excellent choice, offering family-friendly amenities and a tranquil atmosphere. The staff's friendliness and the hotel's suitability for various family gatherings make it a preferred destination for those traveling with children.
Overall, Barceló Santo Domingo provides a comfortable and enjoyable stay with its central location, excellent service and appealing amenities, despite some areas that could benefit from improvement.
Categories
Breakfast at Barceló Santo Domingo is a standout feature, praised for its comprehensive and varied offerings. Guests enjoy the wide range of options, including Dominican cuisine and commend the excellent service. While some find it expensive when not included in the room rate, most consider it good value for money. Similarly, the dinner experience receives positive feedback for its delicious and varied buffet and à la carte options, though there are occasional mentions of repetition and service issues.
Rooms at the hotel are often highlighted for their spaciousness and comfort with guests appreciating the clean, well-maintained spaces, comfortable beds and beautiful views from higher floors. However, some guests note issues such as musty smells, high humidity levels and noise from the street. The rooms and furniture also appear dated to some, indicating a need for modernization.
Cleanliness receives mixed reviews with many guests praising the hotel for its high standards and excellent housekeeping service. However, issues such as musty odors, dirty carpets and occasional insect sightings have been reported. Despite these concerns, the overall consensus is that the hotel maintains good hygiene standards.
The staff at Barceló Santo Domingo are frequently praised for their friendliness, professionalism and helpfulness. Guests appreciate the attentive service from various departments, including front desk, housekeeping and dining. Specific employees are often mentioned for their exceptional service, contributing to a positive and memorable guest experience.
The WiFi service at the hotel is a significant area for improvement with many guests reporting poor quality, frequent instability and slow speeds. While some found the internet functional in certain areas, the overall feedback indicates a need for better connectivity.
The spa and gym facilities receive high praise with guests enjoying the excellent services and well-equipped gym. The spa staff, in particular, are noted for their quality service, adding to the overall satisfaction of guests.
The pool area is a highlight, appreciated for its spacious and well-maintained setting. Guests enjoy the clean, beautiful pool and the pleasant atmosphere, although occasional crowding and cleanliness issues are mentioned.
For families, Barceló Santo Domingo is an excellent choice, offering family-friendly amenities and a tranquil atmosphere. The staff's friendliness and the hotel's suitability for various family gatherings make it a preferred destination for those traveling with children.
Overall, Barceló Santo Domingo provides a comfortable and enjoyable stay with its central location, excellent service and appealing amenities, despite some areas that could benefit from improvement.
Hotel Taking Steps Towards Sustainability
This hotel is actively taking steps towards sustainability, indicating an effort to implement environmentally friendly practices.
Casino Hotel
Located in the capital city, this hotel features a casino, providing convenient access to gaming. Its location makes it a good option for those interested in combining casino gaming with exploring Santo Domingo's cultural attractions.
Hotel with Spa
The spa at Barceló Santo Domingo receives high praise, with guests consistently highlighting the excellent staff. The physiotherapy service stands out, and the spa is often rated a 10. Onsite treatments include body wraps, body scrubs, and pedicures, along with a Jacuzzi, a sauna, and an outdoor swimming pool.
Hotel with Swimming Pool
This hotel provides a large outdoor pool with ample deck space for sunbathing. Guests can enjoy a refreshing swim and relax by the poolside, with convenient access to refreshments.
Children's Pool Outdoor Pool
Accessible Hotel
This hotel is noted for its accessibility for guests with disabilities, offering accessible rooms equipped with necessary aids and an accessible pool facility. There is easy access throughout the premises and ample parking for vehicles.
Hotel with Gym
Equipped with a fitness center that includes state-of-the-art exercise machines. The fitness center is spacious and well-maintained.
5-Star Hotel
This hotel provides a mix of comfort and entertainment, featuring a casino, multiple restaurants, and a large outdoor pool. It caters to both leisure and business travelers with its comprehensive amenities and central location.
Hotel with Outdoor Pool
This hotel features two outdoor swimming pools and a thermal hydromassage bath, perfect for relaxation. A rooftop terrace offers stunning city views, and a pool bar is available.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Children's Pool
Guest Reviews
Barceló Santo Domingo enjoys an excellent central location, often highlighted as being conveniently situated in the heart of the city. Its proximity to the Olympic Stadium, major shopping areas like Agora Mall and accessible metro stations make it a practical choice for travelers looking to explore Santo Domingo. Being only a short drive from the international airport adds to its appeal for those traveling by air.
Guests frequently praise the hotel's central position, noting that it is close to key city attractions and offers easy access to bus routes, including those heading to Punta Cana and northern parts of the Dominican Republic. Its vicinity to Caribe Tours station is particularly appreciated by many.
Despite its central location, some guests mention congestion in the nearby streets and note that the hotel is a bit far from the beautiful beaches and the historical Zona Colonial. However, for those seeking a balance of accessibility and urban experience, this hotel stands out as a solid option. The combination of clean, modern facilities and attentive staff further enhances the positive experiences highlighted by visitors.
Overall, the location of Barceló Santo Domingo makes it an appealing base for both work and leisure trips, allowing guests to comfortably navigate around the bustling cityscape.
The breakfast at Barceló Santo Domingo receives generally positive reviews from guests, highlighting its comprehensive and varied offerings. Described as delicious and very good, many appreciate the wide range of options available, from freshly made omelettes to diverse buffet selections. Guests note that the breakfast is complete, providing a rich variety that often includes Dominican gastronomy, which many found delightful and satisfying. Excellent service and quality are often mentioned, contributing to a pleasant breakfast experience.
While some reviews point out that the breakfast can be expensive when not included in the room rate, many still regard it as good value for money. Some guests experienced moments where the breakfast did not meet their expectations, citing issues like lack of variety, poor service or specific food items being subpar. However, these seem to be less common compared to the positive feedback.
The breakfast service is noted for its generous buffet that satisfactorily keeps guests full until the afternoon. The atmosphere, despite a few mentions of improvements needed in service and variety, is often described as attentive and characteristic of a 5-star experience. Overall, breakfast at Barceló Santo Domingo is widely praised, contributing significantly to the guests' enjoyment of their stay.
Barceló Santo Domingo provides a mixed but generally positive dining experience for its guests. The dinner offerings at the hotel are described as delicious, varied and plentiful. Many found the buffet to be particularly impressive, praising the extensive and diverse range of dishes available. The à la carte options also received commendations with some diners highlighting the unique and freshly prepared dishes.
Guests appreciated the beautiful location of the restaurant in the lobby and the excellent service provided, which contributed to a pleasant dining atmosphere. The buffet format is a convenient choice, especially for those arriving late and looking for a quick, satisfying meal.
However, a few reviews indicated that the dinner could be repetitive and suggested that more variety would enhance the evening buffet. Some guests noted issues with the dinner service, including the need for better staffing and faster reservation processes. While the majority of diners enjoyed their meals, there were occasional reports of food quality not meeting expectations, particularly in the case of the Japanese restaurant.
On the whole, the dinner experience at Barceló Santo Domingo is generally well-regarded with standout moments and great options making it a significant part of many guests' visits.
Barceló Santo Domingo offers a range of room options that are frequently praised for their spaciousness and comfort. Guests often highlight the clean and well-maintained nature of the rooms, noting that the beds are particularly comfortable. The large room size, complete with amenities such as minibars and desks, draws positive comments. Many reviewers express satisfaction with the excellent room cleaning service and appreciate the beautiful views from higher floors.
However, some aspects of the rooms are less favorable. Several guests report a persistent musty smell and high humidity levels, attributing this to the old, carpeted flooring that retains dampness. Noise from the busy street facing the hotel is another commonly mentioned issue with windows that do not sufficiently block out the sound. Additionally, the rooms and furniture appear dated to several guests with a need for modernization and renovation.
Despite these drawbacks, the general consensus is that the rooms provide a decent level of comfort. The hotel's central location and overall value, along with pleasant amenities such as a pool and room service, make it a serviceable option, particularly if upgrades and renovations are undertaken to improve the condition and atmosphere of the rooms.
The beds at Barceló Santo Domingo receive varied feedback from guests, predominantly skewing positively. Guests often highlight the comfort of the beds, describing them as super comfortable and conducive to a restful night's sleep. Many reviews note that the beds are big and the bedding is clean, which adds to the overall comfort. Some guests found the beds extremely inviting with descriptions of excellent or superb beds being common. However, not all feedback is universally positive; a number of reviewers expressed disappointment with the pillows, describing them as flat, expired or uncomfortable. Additionally, a few guests mentioned that the beds could be more comfortable and there were occasional comments about the beds being too hard or old. Despite these criticisms, the general consensus appears to be that the beds at Barceló Santo Domingo provide a comfortable and satisfactory experience for most travelers.
Barceló Santo Domingo receives mixed reviews when it comes to the hotel's cleanliness. Many guests commend the high standards of cleanliness, highlighting that everything was very clean with spotless rooms and clean facilities. The housekeeping staff, particularly mentioned by name, were praised for their excellent cleaning service. Guests find the bedding to be good and the rooms generally clean and spacious with security and cleanliness maintained throughout all areas of the hotel. Special mentions include the clean pool and well-maintained common areas.
However, the hotel's cleanliness does not receive unanimous praise. Several guests encountered issues such as musty odors, particularly in the hallways and rooms, along with dirty carpets that smelled bad and felt sticky. Some rooms were described as clammy with a few guests noting the presence of cockroaches and mildew. The overall condition of some rooms and bathrooms disappointed with mentions of deficient cleanliness and poor maintenance.
Despite these negative points, the general consensus is that the hotel maintains good hygiene standards, as echoed by several positive comments about the rooms' cleanliness and the overall appearance of the hotel. The property is described as very clean, safe and comfortable, though it is located a bit far from the colonial area. While experiencing the stay at Barceló Santo Domingo, guests can expect a generally clean environment, but should be aware of occasional cleanliness issues that have been noted.
The Barceló Santo Domingo has garnered praise for its staff, who are frequently described as friendly, professional and helpful. Many guests highlight their positive experiences from different service areas, including the front desk, housekeeping, room service and dining room. Notable mentions often go to particular employees such as Fabiola, Daniel at the front desk and the bellboys, who have left lasting impressions on visitors with their efficiency and cordiality. The collective sentiment is that the staff's attentiveness and hospitality significantly enrich the stay. However, a few reviews suggest areas for improvement, noting instances of slow reception services and occasional lapses in attentiveness, particularly around the pool. Overall, the staff’s human quality, friendliness and dedication to providing memorable service consistently receive high marks from guests, making the hotel a recommended choice for those prioritizing excellent customer service.
The WiFi experience at Barceló Santo Domingo has received considerable attention from guests. While some found the internet to be functional and easy to connect to, the overwhelming majority encountered significant issues. Many reviews highlighted that the WiFi quality was poor with frequent instability and inconsistent signals. Several guests mentioned experiencing slow internet speeds that made simple tasks like sending emails a prolonged affair. Connectivity issues were common with WiFi often dropping out and proving unreliable throughout their stay. Particularly in the rooms, the internet was described as almost unusable, frustrating many who needed consistent access. Overall, while a few enjoyed seamless connectivity in certain areas like the lounge on the 9th floor, the general consensus points to a need for significant improvement in the hotel's WiFi service.
Barceló Santo Domingo’s spa has received high praise from guests, consistently highlighting the excellent staff who are considered some of the best at the hotel. The physiotherapy service stands out with many guests noting that everything is perfect. The spa itself is often rated a 10 and visitors thoroughly enjoy the services provided. While the overall facilities of the hotel are noted to be great, there are mentions of minor areas for improvement. However, the positive experiences at the spa are a recurring theme, contributing significantly to the satisfaction of many guests.
Barceló Santo Domingo offers a gym experience that mostly pleases its guests with many highlighting the gym as well equipped, functional and fantastic. Visitors appreciate the variety of fitness equipment available, making it suitable for a comprehensive workout. A notable point of enjoyment is the fun atmosphere with some guests even mentioning enjoying dance sessions. The gym facilities contribute to an overall sense of relaxation and self-care during their stay. Additionally, the hotel provides numerous activities for children, indicating a family-friendly environment. However, some have noted areas for improvement, such as limited gym machines, lack of air conditioning and occasionally no available towels. These minor issues aside, the positive aspects of the gym feature prominently and offer an enjoyable fitness experience for guests.
The pool area at Barceló Santo Domingo is undoubtedly a highlight for many guests with numerous positive remarks about its spacious and comfortable setting. The large, clean pool for adults is particularly appreciated, described as beautiful, well-maintained and inviting with proper lighting and maintained grounds. Many guests enjoyed their time at the pool, praising the pleasant atmosphere and noting the good service and presence of a bar, which enhances the overall experience.
While the pool is a strong draw, there are occasional mentions of it being overcrowded, especially with children, which can detract from the otherwise relaxing ambiance. This is noted by several guests who found the pool area busy and sometimes too crowded. Additionally, the pool area is described as having some issues, including cleanliness at times and the need for more attentive staff.
Despite these occasional drawbacks, the pool area remains a significant positive feature of the hotel. Guests have enjoyed comfortable and cozy environments, found the pool area to be beautiful and functional and appreciated the exceptional overall service. The pool's location ensures a quiet and inviting atmosphere, although some guests mentioned the access could use better lighting.
In summary, Barceló Santo Domingo's pool area is well-regarded for its size, cleanliness and amenities, although peak times can lead to crowding. With attentive maintenance and enjoyable surroundings, it continues to be a notable aspect of the guest experience at the hotel.
Barceló Santo Domingo consistently stands out as a top choice for families seeking a relaxing vacation experience. Families repeatedly highlight the excellent service and the friendly, accommodating staff that enhance their stay. The swimming pool, though located at the end of a floor, provides a serene environment for families to unwind. Guests frequently note the hotel's suitability for a variety of family gatherings, whether it be a vacation, family trip or special celebration.
Exceptional family-friendly amenities and a tranquil atmosphere make this hotel a preferred destination for those traveling with children and even babies, ensuring that every family member enjoys their stay. Furthermore, the hotel’s parking facilities add to the convenience, making family trips more relaxed.
While the reception service had mixed reviews, the overall positive feedback, especially regarding the relaxation and enjoyment found in this hotel, suggests it is a beloved spot for family getaways.
Barceló Santo Domingo offers a luxurious experience that has garnered a mix of opinions regarding its five-star rating. The hotel is well-situated in the city, presenting an elegant and high-standard environment. Guests have praised its spacious layout and fast lifts, along with impeccably clean facilities. The service provided is often described as impeccable with consistently good WiFi and a welcoming atmosphere.
While many reviews affirm that the hotel lives up to its five-star rating, citing it as a true luxury hotel worthy of its stars, some guests feel that certain aspects, such as the gym and the overall quality of food and services, do not meet the five-star benchmark. Despite these criticisms, the majority of experiences favorably compare the stay to other five-star establishments, highlighting the hotel’s devotion to maintaining a high standard expected from its renowned chain.
Overall, Barceló Santo Domingo receives a blend of accolades for its location, cleanliness and service, making it a notable option for travelers seeking luxury in the city, even as it faces occasional scrutiny over certain facilities.
Barceló Santo Domingo is highly recommended for business travelers due to its practical and well-equipped facilities. Situated centrally in the business hub of Santo Domingo, the hotel's prime location makes it an ideal choice for those traveling for work, providing easy access to the city's business center. Guests appreciate the property's good accessibility with a calm environment not far from the airport.
The hotel offers a variety of amenities that cater specifically to business needs, including accessible conference facilities and dedicated meeting rooms. The business center and other business services are noted to be decent, meeting the essential requirements for corporate travelers.
Staff is consistently praised for their professionalism and friendliness, contributing to a welcoming atmosphere. Rooms, although some might need better ventilation, are generally comfortable and equipped with a mini bar stocked with snacks and beverages, adding a convenience factor for busy guests. Overall, the hotel is seen as a five-star boutique property that fulfills the necessary conditions for a productive business stay. Despite being located in a bustling area with significant traffic noise, the overall comfort and services provided position Barceló Santo Domingo as a favorable option for business travel.
Barceló Santo Domingo is noted for its commendable accessibility for guests with disabilities. The hotel offers accessible rooms equipped with necessary aids and an accessible pool facility, ensuring a comfortable stay. The overall accessibility rating is good with easy access throughout the premises and ample parking for vehicles. Guests appreciate the clean and well-presented rooms, along with the friendly and helpful staff. The location is also easy to reach and convenient for wheelchair users. While there were minor issues such as a heater that didn't work in one instance, the general sentiment highlights a positive and accommodating experience.
Barceló Santo Domingo boasts a well-organized and appealing casino that guests consistently praise for its excellent facilities. Many found the casino welcoming with helpful lounge staff and a generally polite atmosphere. It proves to be a great option for those looking for affordable gambling experiences with good equipment and neatly maintained premises. However, some guests did note that their late arrival prevented them from fully enjoying the casino and a few mentioned being disappointed by the overall experience. Nonetheless, the casino remains a standout feature for its cleanliness and well-run operations, adding to the superb pool site to create a well-rounded holiday spot.
Barceló Santo Domingo offers a dedicated children's pool that receives mostly positive feedback from guests, especially for families traveling with kids. The children's pool area is described as spacious, fresh and very good, providing plenty of space and activities for children to play. Many guests found the pool to be a great feature, particularly praising the pool slide, which is a hit among children. The kids' pool area is viewed as lovely with guests noting the polite and enjoyable environment. While some guests mentioned issues with water cleanliness, most reviews highlighted the facility as a strong point for families seeking enjoyable and engaging pool experiences for their little ones.
The outdoor pool at Barceló Santo Domingo has garnered high praise from guests. The pool area is consistently described as clean and beautiful, making it a stand-out feature of the hotel. Guests appreciate the large size of the pool, which is especially noted for being suitable for adults seeking a leisurely swim. The pool is often mentioned as being a wonderful place to relax with its fresh and quiet ambiance adding to the overall enjoyment.
The presence of a bar by the pool is an added perk that many guests enjoyed, enhancing their relaxation experience. The outdoor pool area is described as superb and incredible, reflecting a high level of satisfaction. Moreover, the poolside area is commendably kept neat and fresh, further contributing to the pleasant environment.
Despite these positive aspects, some guests feel that the pool should have extended opening hours to allow for longer enjoyment. However, the staff's attentiveness, particularly in maintaining the cleanliness of the pool, has not gone unnoticed and is much appreciated by those who have stayed at the hotel. Overall, the outdoor pool area at Barceló Santo Domingo leaves a lasting positive impression on its visitors.
Barceló Santo Domingo stands out as a luxurious oasis in the heart of Santo Domingo. The resort boasts beautiful and upscale facilities that exude elegance and sophistication. Guests are consistently impressed by the high quality and luxurious nature of the hotel, describing it as a top-tier destination. The rooms, in particular, are highlighted for their opulence and comfort. Although some found the breakfast offerings not as varied as expected, the amazing staff more than compensates for any shortcomings. Even though the hotel shows some signs of age, its facilities and services remain worthy of its stellar reputation. For those seeking a premium luxury experience in Santo Domingo, Barceló Santo Domingo is a noteworthy choice.
Barceló Santo Domingo offers an excellent romantic atmosphere, making it perfect for getaways and honeymoons. Guests consistently highlight the delicious and varied dining options with special mention of the romantic dining experiences. The hotel's attentive customer service, meticulous cleanliness and convenient location contribute to its appeal. Additionally, the nice pool area adds to the overall romantic ambiance, making stays memorable for couples seeking a romantic escape.
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Location
Guests frequently praise the hotel's central position, noting that it is close to key city attractions and offers easy access to bus routes, including those heading to Punta Cana and northern parts of the Dominican Republic. Its vicinity to Caribe Tours station is particularly appreciated by many.
Despite its central location, some guests mention congestion in the nearby streets and note that the hotel is a bit far from the beautiful beaches and the historical Zona Colonial. However, for those seeking a balance of accessibility and urban experience, this hotel stands out as a solid option. The combination of clean, modern facilities and attentive staff further enhances the positive experiences highlighted by visitors.
Overall, the location of Barceló Santo Domingo makes it an appealing base for both work and leisure trips, allowing guests to comfortably navigate around the bustling cityscape.
Breakfast
While some reviews point out that the breakfast can be expensive when not included in the room rate, many still regard it as good value for money. Some guests experienced moments where the breakfast did not meet their expectations, citing issues like lack of variety, poor service or specific food items being subpar. However, these seem to be less common compared to the positive feedback.
The breakfast service is noted for its generous buffet that satisfactorily keeps guests full until the afternoon. The atmosphere, despite a few mentions of improvements needed in service and variety, is often described as attentive and characteristic of a 5-star experience. Overall, breakfast at Barceló Santo Domingo is widely praised, contributing significantly to the guests' enjoyment of their stay.
Dinner
Guests appreciated the beautiful location of the restaurant in the lobby and the excellent service provided, which contributed to a pleasant dining atmosphere. The buffet format is a convenient choice, especially for those arriving late and looking for a quick, satisfying meal.
However, a few reviews indicated that the dinner could be repetitive and suggested that more variety would enhance the evening buffet. Some guests noted issues with the dinner service, including the need for better staffing and faster reservation processes. While the majority of diners enjoyed their meals, there were occasional reports of food quality not meeting expectations, particularly in the case of the Japanese restaurant.
On the whole, the dinner experience at Barceló Santo Domingo is generally well-regarded with standout moments and great options making it a significant part of many guests' visits.
Rooms
However, some aspects of the rooms are less favorable. Several guests report a persistent musty smell and high humidity levels, attributing this to the old, carpeted flooring that retains dampness. Noise from the busy street facing the hotel is another commonly mentioned issue with windows that do not sufficiently block out the sound. Additionally, the rooms and furniture appear dated to several guests with a need for modernization and renovation.
Despite these drawbacks, the general consensus is that the rooms provide a decent level of comfort. The hotel's central location and overall value, along with pleasant amenities such as a pool and room service, make it a serviceable option, particularly if upgrades and renovations are undertaken to improve the condition and atmosphere of the rooms.
Beds
Cleanliness
However, the hotel's cleanliness does not receive unanimous praise. Several guests encountered issues such as musty odors, particularly in the hallways and rooms, along with dirty carpets that smelled bad and felt sticky. Some rooms were described as clammy with a few guests noting the presence of cockroaches and mildew. The overall condition of some rooms and bathrooms disappointed with mentions of deficient cleanliness and poor maintenance.
Despite these negative points, the general consensus is that the hotel maintains good hygiene standards, as echoed by several positive comments about the rooms' cleanliness and the overall appearance of the hotel. The property is described as very clean, safe and comfortable, though it is located a bit far from the colonial area. While experiencing the stay at Barceló Santo Domingo, guests can expect a generally clean environment, but should be aware of occasional cleanliness issues that have been noted.
Staff
Wi-Fi
Spa
Gym
Pool
While the pool is a strong draw, there are occasional mentions of it being overcrowded, especially with children, which can detract from the otherwise relaxing ambiance. This is noted by several guests who found the pool area busy and sometimes too crowded. Additionally, the pool area is described as having some issues, including cleanliness at times and the need for more attentive staff.
Despite these occasional drawbacks, the pool area remains a significant positive feature of the hotel. Guests have enjoyed comfortable and cozy environments, found the pool area to be beautiful and functional and appreciated the exceptional overall service. The pool's location ensures a quiet and inviting atmosphere, although some guests mentioned the access could use better lighting.
In summary, Barceló Santo Domingo's pool area is well-regarded for its size, cleanliness and amenities, although peak times can lead to crowding. With attentive maintenance and enjoyable surroundings, it continues to be a notable aspect of the guest experience at the hotel.
Family
Exceptional family-friendly amenities and a tranquil atmosphere make this hotel a preferred destination for those traveling with children and even babies, ensuring that every family member enjoys their stay. Furthermore, the hotel’s parking facilities add to the convenience, making family trips more relaxed.
While the reception service had mixed reviews, the overall positive feedback, especially regarding the relaxation and enjoyment found in this hotel, suggests it is a beloved spot for family getaways.
5 Star
While many reviews affirm that the hotel lives up to its five-star rating, citing it as a true luxury hotel worthy of its stars, some guests feel that certain aspects, such as the gym and the overall quality of food and services, do not meet the five-star benchmark. Despite these criticisms, the majority of experiences favorably compare the stay to other five-star establishments, highlighting the hotel’s devotion to maintaining a high standard expected from its renowned chain.
Overall, Barceló Santo Domingo receives a blend of accolades for its location, cleanliness and service, making it a notable option for travelers seeking luxury in the city, even as it faces occasional scrutiny over certain facilities.
Business
The hotel offers a variety of amenities that cater specifically to business needs, including accessible conference facilities and dedicated meeting rooms. The business center and other business services are noted to be decent, meeting the essential requirements for corporate travelers.
Staff is consistently praised for their professionalism and friendliness, contributing to a welcoming atmosphere. Rooms, although some might need better ventilation, are generally comfortable and equipped with a mini bar stocked with snacks and beverages, adding a convenience factor for busy guests. Overall, the hotel is seen as a five-star boutique property that fulfills the necessary conditions for a productive business stay. Despite being located in a bustling area with significant traffic noise, the overall comfort and services provided position Barceló Santo Domingo as a favorable option for business travel.
Accessible
Casino
Children's Pool
Outdoor Pool
The presence of a bar by the pool is an added perk that many guests enjoyed, enhancing their relaxation experience. The outdoor pool area is described as superb and incredible, reflecting a high level of satisfaction. Moreover, the poolside area is commendably kept neat and fresh, further contributing to the pleasant environment.
Despite these positive aspects, some guests feel that the pool should have extended opening hours to allow for longer enjoyment. However, the staff's attentiveness, particularly in maintaining the cleanliness of the pool, has not gone unnoticed and is much appreciated by those who have stayed at the hotel. Overall, the outdoor pool area at Barceló Santo Domingo leaves a lasting positive impression on its visitors.
Luxury
Romantic
Yes, Barceló Santo Domingo has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Barceló Santo Domingo.
No, Barceló Santo Domingo doesn't allow dogs.
No, parking facilities aren't available at Barceló Santo Domingo.
Yes, Barceló Santo Domingo has a gym.
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