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Summary of reviewsCondado Hotel Casino Santo Tome is lauded for its strategic and superb location within the charming cityscape of Santo Tome. Ideal for travelers between Brazil, Argentina, and Chile, the hotel is centrally located yet offers a tranquil ambiance. Guests appreciate its proximity to local amenities, including restaurants, cafés, and a good bar on a peaceful street. The friendliness and attentiveness of the staff enhance the overall experience, ensuring a welcoming and comfortable stay. The hotel consistently garners praise for its cleanliness, comfortable accommodations, and excellent price-quality ratio.
Guests enjoy the spacious and well-furnished rooms, highlighting the comfort of the beds and the pleasant balcony views overlooking the pool. The hotel's cleanliness is particularly notable, with high marks given to the pristine condition of the rooms and the dedication of the cleaning staff. The pool, surrounded by a lush garden, is a standout feature—clean and spacious, providing an ideal spot for relaxation, especially for families.
Condado Hotel Casino Santo Tome's staff receive consistent praise for their exemplary service. Described as friendly, efficient, and attentive, the team helps create a warm and inviting environment. Receptionists, in particular, are noted for their empathetic and cordial demeanor. The level of service is complemented by a serene park and pool, enhancing the overall charm of the hotel.
While the hotel offers convenient dining options, the dining experience receives mixed reviews due to service quality and ambient noise from the adjacent casino. The breakfast, though generally regarded positively for its taste and selection, is seen as requiring more variety and options for specific dietary needs. Parking facilities are generally well-received, with covered parking available, although some guests mention minor inconveniences regarding entry and availability.
In summary, Condado Hotel Casino Santo Tome emerges as a recommended choice for travelers seeking comfort and convenience. Its combination of friendly service, spacious accommodations, and excellent location makes it a favorable destination, despite some areas that could benefit from improvement. Show more
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Categories
Family Friendly Hotel
This hotel offers a casino and spa services, which can provide entertainment and relaxation for parents. User reviews rate it as excellent.
Business Hotel
This hotel includes a casino for entertainment. The facilities may cater to business travelers seeking a comfortable and entertaining stay.
4-Star Hotel
Offering both accommodation and entertainment with its casino, this hotel provides a unique experience. The inclusion of a casino adds an extra layer of leisure for guests seeking more than just a stay.
Hotel with Outdoor Pool
This hotel boasts an outdoor swimming pool and an on-site casino, along with spa and gym facilities.
Hotel with Spa
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Hotel with Gym
Room Types
Standard Twin RoomAn air-conditioned room with flat-screen cable TV, a minibar and a private bathroom.
Deluxe Double RoomAn air-conditioned room with flat-screen cable TV, a minibar and a private bathroom.
Guest Reviews
8.5
Very Good
Location
Hidden within the charming cityscape of Santo Tome, Condado Hotel Casino offers a superb location that is lauded by its guests. This hotel's strategic placement makes it an ideal stopover for travelers, particularly those journeying between Brazil, Argentina, and Chile. Ensconced in the heart of the city, it is a mere four blocks from the terminal and surrounded by an array of restaurants and cafés. Despite its central location, guests appreciate the quiet ambiance it offers. The hotel's proximity to local amenities including a good bar and restaurant on a tranquil street further enhances its appeal. The friendly and attentive staff add to the hotel’s allure, ensuring that travelers feel welcomed and comfortable during their stay. Cleanliness, comfortable accommodations, and a good price-quality ratio are consistently praised, making it a highly recommended choice for visitors seeking convenience and comfort in Santo Tome.
Breakfast
Guests at Condado Hotel Casino Santo Tome have shared mixed feedback about the breakfast experience. Many guests praise the breakfast for being very good, citing its excellent quality and the enjoyment of a varied and tasty selection. Some reviews highlight the breakfast as abundant, with a plentiful array of options, while others appreciate the excellent view accompanying their morning meal.
However, guests also express a desire for improvement in certain areas. A consistent theme among the reviews is the need for more variety, particularly with the inclusion of hot meals such as eggs. Some guests have commented that the breakfast could be warmer, and others have pointed out the lack of options for individuals with dietary restrictions, such as diabetics and celiacs.
There are mentions of the breakfast not being up to the hotel's standards and suggestions that it could be much better, especially considering the price and status of the hotel. While some guests describe the breakfast as basic or not very tasty, others found it to be good but expressed a wish for healthier choices. Overall, while the breakfast often receives positive remarks, there remains a notable call for increased variety and attention to specific guest needs.
Dinner
At Condado Hotel Casino Santo Tome, guests have the convenience of dining options with lunch and dinner available for purchase. While the meals are considered to be quite tasty and reasonably priced, the overall dining experience appears to be compromised by several factors. Situated next to the casino, the restaurant suffers from a significant noise issue due to a lack of soundproofing, which has been described as unbearable by some guests. This setting might detract from the otherwise tasty meals offered.
Furthermore, service at the restaurant is not favorably reviewed, with reports indicating disappointment in both the quality of food and the level of service provided. The dining experience does not match the elegance commonly associated with gourmet offerings, which could potentially be improved. Additionally, the proximity to the bingo area exacerbates the noise level, contributing further to a less than ideal dining atmosphere. Overall, while the affordability and taste of the food are acknowledged, there are clear areas for improvement in service and ambiance to enhance guest satisfaction.
Rooms
Condado Hotel Casino Santo Tomé impresses visitors with its spacious and comfortable accommodations, making it a standout option in the city of Santo Tomé. Guests consistently praise the large room sizes and the comfort of the beds, ensuring a restful stay whether they're passing through or staying longer. The rooms are well-furnished, clean, and equipped with a pleasant balcony overlooking the pool, adding to the overall enjoyment of the stay. The attentive and friendly staff further enhance the experience, providing excellent service that meets guest expectations. While some reviews mention the need for air conditioning updates, the overall atmosphere is comfortable, with carpets and furnishings lending a cozy vibe to the interiors. The attached casino is an added bonus, making it ideal for travelers seeking entertainment during their stopover. Though some aspects of the hotel reflect its age, the generous comfort and great facilities contribute to a pleasant lodging option between Montevideo and Iguazu Falls.
Beds
The beds at Condado Hotel Casino Santo Tome consistently receive high praise from guests. Many reviews highlight the exceptional comfort of the beds, describing them as very comfortable or even divine. The spaciousness of the beds is also often mentioned, providing ample room for relaxation. In addition to the beds themselves, the quality of the bed linens is noted as being good, contributing to an overall positive sleep experience. Guests frequently mention the comfort of the mattress, ensuring a restful night's sleep. Whether it's the size or the comfort, the beds at this hotel stand out as a key feature for a pleasant stay.
Cleanliness
Condado Hotel Casino Santo Tome boasts an excellent reputation for cleanliness, with guests frequently highlighting the pristine condition of the spacious and comfortable rooms. The cleaning staff receive high praise for their impeccable manners and dedication to providing a tidy environment. In addition to the personalized attention from the courteous staff, visitors appreciate the new bed and bath linens that contribute to an overall sense of hygiene and comfort. The hotel pool is consistently noted as clean, adding to the appeal of the venue's facilities. While most reviews reflect satisfaction with the cleanliness standards, a few rare instances have noted lapses, such as neglected carpets and unwelcome experiences. Generally, though, the commitment to maintaining a clean and welcoming atmosphere resonates, with the friendly staff and cleanliness making Condado Hotel Casino Santo Tome a favorable choice for travelers.
Staff
Condado Hotel Casino Santo Tome boasts an exceptional level of service, with guests consistently praising the staff for their friendliness, efficiency, and attentiveness. Visitors frequently highlight the team's politeness and willingness to assist in various situations, ensuring an unwavering dedication to customer satisfaction. Receptionists receive special mention for their empathetic and cordial demeanor, contributing to the overall positive experience during guests' stays. The hotel staff, described as kind and hardworking, are noted for their exceptional service across different roles, from receptionists to waiters. Despite isolated feedback regarding support for new team members, the overall improvement in service is recognized and appreciated by guests. The hotel environment is complemented by a delightful breakfast and serene park and pool, adding to the charm of an already warm and inviting setting.
Pool
Condado Hotel Casino Santo Tome has garnered attention for its exceptional pool facilities, leaving guests with rave reviews. The pool is highlighted as clean, spacious, and an ideal spot for relaxation. Its quality stands out, providing an enjoyable experience with its inviting atmosphere. Surrounded by a pleasant garden and lush plants, the pool area enhances the overall ambiance, offering a serene retreat. The pool's size and comfort make it suitable for families, with ample space for children to play. Guests have praised the combination of the well-maintained pool and attentive service, ensuring a delightful stay. With covered parking and spacious rooms complementing the experience, the pool remains the focal point, attracting guests who appreciate its beauty and functionality.
Parking
Condado Hotel Casino Santo Tome offers a range of parking options that generally receive positive feedback from guests. The hotel provides covered parking, which is seen as a significant advantage, ensuring that vehicles are protected from the elements. The parking area is described as beautiful and closed, giving guests peace of mind to leave personal belongings in their vehicles. Additionally, the convenience of free parking offsets any minor inconveniences. However, it's worth noting that covered parking spaces may not be sufficient for all rooms, depending on availability, and some guests mention that the parking can be a bit of a distance from the hotel, with entry from another street posing a slight inconvenience. Despite these points, the overall impression is that the parking facilities are convenient and user-friendly, enhancing the overall stay for guests.
Yes, Condado Hotel Casino Santo Tome has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Condado Hotel Casino Santo Tome.
No, Condado Hotel Casino Santo Tome doesn't allow dogs.
Yes, parking facilities are available at Condado Hotel Casino Santo Tome.