Damai Beach Resort
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Summary of reviewsDamai Beach Resort is favorably recognized for its stunning location, offering captivating views of Mount Santubong and the ocean, complemented by clean, charming beaches. Ideal for those seeking tranquility, the resort's setting provides a serene retreat from urban life with close access to cultural attractions such as the Sarawak Cultural Village and nearby amenities. Guests appreciate the resort’s hilltop pool, scenic spots and friendly staff, even though the property shows signs of aging and could benefit from renovations.
Breakfast at the resort receives mixed reviews; positive feedback highlights the variety, taste and freshness of specific dishes like curry chicken and Nasi Lemak. However, there are calls for greater variety and faster replenishment of the buffet items, as well as improvements in logistical aspects such as reducing queuing times and enhancing service efficiency.
Dinner service mirrors this mixed sentiment. While considered decent value, the cost of meals is often viewed as high and the quality of food varies with particular criticism directed at the buffet options. Guests also report issues with service speed and availability of menu items, often suggesting dining at nearby restaurants instead.
The accommodations are praised for their spaciousness and comfort, particularly for families with children, yet the rooms tend to be outdated and in need of significant maintenance. Cleanliness is another area requiring attention with several reports of unclean facilities and inadequate housekeeping. The responsive staff attempts to address these issues, though systemic improvements are necessary.
Cleanliness across the resort showcases a mix of feedback, generally noting tidy rooms and a well-maintained lobby but also pointing out pervasive issues like unclean bathrooms and dated fixtures. Enhanced attention to detail in housekeeping could significantly improve guest satisfaction.
The staff at Damai Beach Resort are frequently commended for their friendliness and helpfulness, contributing substantially to a positive guest experience. Special mentions of staff members like Ms. Aisyah and driver Ramzi highlight exceptional service. While there are occasional reports of under-staffing and slow service, the overall sentiment towards the staff remains highly favorable.
The WiFi situation at the resort is unsatisfactory for many with limited access confined mostly to the lobby area and poor connectivity in rooms. This issue might be a significant drawback for guests relying on constant internet access.
The resort’s pools are a major highlight when well-maintained, offering fun and relaxation with picturesque views. However, issues with cleanliness, early closing times and outdated facilities occasionally detract from the experience.
The beach at Damai Beach Resort garners frequent praise for its beauty and cleanliness, making it a standout feature. The private, well-maintained beach provides a serene environment perfect for family relaxation, despite some minor issues with occasional litter.
Finally, Damai Beach Resort serves as a good option for family vacations, offering multiple family-friendly amenities, including a playground, access to a private beach and a kids’ pool. The resort's natural beauty and tranquil environment make it a pleasant family retreat, though improvements in maintenance, variety in dining options and operational efficiency could further enhance the overall experience.
Categories
Breakfast at the resort receives mixed reviews; positive feedback highlights the variety, taste and freshness of specific dishes like curry chicken and Nasi Lemak. However, there are calls for greater variety and faster replenishment of the buffet items, as well as improvements in logistical aspects such as reducing queuing times and enhancing service efficiency.
Dinner service mirrors this mixed sentiment. While considered decent value, the cost of meals is often viewed as high and the quality of food varies with particular criticism directed at the buffet options. Guests also report issues with service speed and availability of menu items, often suggesting dining at nearby restaurants instead.
The accommodations are praised for their spaciousness and comfort, particularly for families with children, yet the rooms tend to be outdated and in need of significant maintenance. Cleanliness is another area requiring attention with several reports of unclean facilities and inadequate housekeeping. The responsive staff attempts to address these issues, though systemic improvements are necessary.
Cleanliness across the resort showcases a mix of feedback, generally noting tidy rooms and a well-maintained lobby but also pointing out pervasive issues like unclean bathrooms and dated fixtures. Enhanced attention to detail in housekeeping could significantly improve guest satisfaction.
The staff at Damai Beach Resort are frequently commended for their friendliness and helpfulness, contributing substantially to a positive guest experience. Special mentions of staff members like Ms. Aisyah and driver Ramzi highlight exceptional service. While there are occasional reports of under-staffing and slow service, the overall sentiment towards the staff remains highly favorable.
The WiFi situation at the resort is unsatisfactory for many with limited access confined mostly to the lobby area and poor connectivity in rooms. This issue might be a significant drawback for guests relying on constant internet access.
The resort’s pools are a major highlight when well-maintained, offering fun and relaxation with picturesque views. However, issues with cleanliness, early closing times and outdated facilities occasionally detract from the experience.
The beach at Damai Beach Resort garners frequent praise for its beauty and cleanliness, making it a standout feature. The private, well-maintained beach provides a serene environment perfect for family relaxation, despite some minor issues with occasional litter.
Finally, Damai Beach Resort serves as a good option for family vacations, offering multiple family-friendly amenities, including a playground, access to a private beach and a kids’ pool. The resort's natural beauty and tranquil environment make it a pleasant family retreat, though improvements in maintenance, variety in dining options and operational efficiency could further enhance the overall experience.
Resort near Golf Courses
Located in Santubong, this resort is a neighbor to Damai Golf & Country Club, offering convenient access to the 18-hole championship course. It is just a 5-minute drive from the golf club.
Resort Taking Steps Towards Sustainability
Damai Beach Resort is listed as an eco-friendly accommodation option in Sarawak, committed to eco-sensitive principles and 'Go-Green' ideas.
Resort for Honeymoon
Located in Santubong, Damai Beach Resort offers a beachfront location and various recreational activities. Its beautiful setting and range of amenities make it a great option for a relaxing and enjoyable honeymoon.
Resort with Spa
This resort offers spa services, a beachfront location, and family-friendly amenities. It provides a relaxing environment with options for both leisure and recreation. It is a 4-star hotel.
Family Friendly Resort
Located in Santubong, Damai Beach Resort features family-friendly facilities, including multiple swimming pools, a kids' playground, and direct access to the beach. The resort also offers various water sports activities suitable for families.
Romantic Resort
Offering a blend of beachfront relaxation and lush rainforest scenery, Damai Beach Resort provides a diverse range of romantic settings. Couples can enjoy sunset strolls on the beach, intimate dinners, and adventurous excursions into the nearby national parks.
Resort with Outdoor Pool
Located in Santubong, this resort offers a private beach and outdoor swimming pools. Guests can enjoy jungle or sea views from their rooms. Free parking is available for those who drive. It is well-regarded for its location and amenities.
Resort with Swim Up Bar
Located in Santubong, this resort offers a swim-up bar with a laid-back atmosphere and beautiful views of the surrounding landscape. Guests can enjoy a refreshing drink while soaking up the sun and enjoying the resort's amenities.
Resort with Children's Pool
Damai Beach Resort offers two outdoor pools in addition to a dedicated children's pool. The resort also provides a children's playground and a kids' club, enhancing the family-friendly experience.
Beachfront Resort
Resort near The Beach
Resort with Swimming Pool
Children's Pool Pool Swim Up Bar Pool Lap Lanes Outdoor Pool
Business Resort
Resort with Gym
Resort with Tennis Courts
Resort with Pool Lap Lanes
Guest Reviews
Damai Beach Resort is nestled in a stunning location renowned for its beautiful views and serene ambiance. Guests frequently highlight the exceptional scenery with clean, lovely beaches and sweeping vistas of Mount Santubong and the ocean. This resort offers a tranquil escape from the city's hustle and bustle, encapsulated by mesmerising natural surroundings that guests find both peaceful and relaxing.
Visitors appreciate the proximity to cultural attractions such as the Sarawak Cultural Village, as well as nearby food courts and a 7-Eleven at Damai Central. The hotel's facilities include a delightful hilltop pool and various scenic spots perfect for enjoying beautiful sunsets. Although the property shows signs of age and could benefit from some renovations, its natural beauty and exceptional location continue to draw admiration.
The resort provides the best of both worlds, combining beachside tranquility with convenient access to Kuching for those looking to extend their beach holiday. While dining options within the hotel are somewhat limited, the sheer charm of its environment and the friendly staff make Damai Beach Resort a noteworthy destination for those seeking a picturesque and restful retreat.
The breakfast experience at Damai Beach Resort appears to be a mixed bag with some guests appreciating the variety and taste, while others feel there's room for significant improvement. On the positive side, many guests enjoyed specific dishes like curry chicken and Nasi Lemak, describing the offerings as delicious and the breakfast buffet as well-prepared. Several reviews praised the combination of local and western options, as well as the freshness and overall arrangement of the buffet. For some, the breakfast was a daily highlight with mentions of a good selection of food that left them satisfied.
However, a prevalent theme among the reviews is a need for more variety and faster replenishment of food items. Several guests noted that the breakfast selection didn't always live up to their expectations with limited choices and slow restocking, especially during peak times. There were reports of popular items running out quickly, leaving for a somewhat disappointing breakfast spread. Additionally, some feedback indicated that the quality of the breakfast could improve with a few guests mentioning that the taste was not up to standard and the offerings were not always value for money.
There were also mentions of operational issues, such as long queues and the staff's slow response in refilling empty trays. These logistical challenges, coupled with the limited variety, seemed to detract from the overall experience for many guests.
In summary, while there are definitely redeeming qualities about the breakfast at Damai Beach Resort, such as specific dishes and decent variety, there is a clear consensus that enhancements in variety, quality and service speed are necessary to elevate the experience consistently.
Guest reviews paint a mixed picture of the dining experience at Damai Beach Resort. While the dinner service is described as good value for a decent price, many pointed out significant drawbacks that overshadowed their overall experience. The cost of meals is generally seen as expensive, especially for Malaysia with several guests highlighting steep prices for both food and drinks at Cafe Satang, such as RM14 for a Coke and RM53 for fish and chips.
The quality of the food has been a common concern among reviewers. Several described the food as terrible or not up to standard with some comparing it to a European 2-star hotel in urgent need of reconstruction. Buffet dinners received particularly harsh criticism, being labeled as average, overpriced and lacking in variety. An RM128 buffet was noted to have limited options, further disappointing guests.
Service issues also appear prevalent. Numerous guests reported long waiting times with food arriving cold on several occasions. Specific incidents, such as a super well-done rib-eye steak served instead of medium-rare, contributed to the overall dissatisfaction. Availability of menu items was another issue with some noting that many options were unavailable or running out, such as pizza due to a shortage of cheese.
Finally, some guests advised dining at restaurants around the resort instead of the hotel itself, although it is noted that no nearby dinner options were available during their stay.
Damai Beach Resort offers a mix of experiences, particularly surrounding their accommodations. The overwhelming consensus is that the rooms are quite spacious, providing ample space for families, including those with small children. Guests often appreciate the comfort of the beds and, in some cases, the stunning views of the beach and the pool. The resort's location offers quick access to both, which many find convenient and enjoyable.
However, the rooms' condition is widely noted as being outdated and in need of significant maintenance. Complaints often include issues such as broken fixtures, faulty air conditioning, moldy smells and general wear and tear of the furniture. There are numerous mentions of cleanliness not meeting expectations with some rooms reportedly dirty on check-in and facilities such as the toilets being particularly concerning.
Despite these issues, the staff is generally described as responsive, addressing maintenance problems when reported. Yet, the overall upkeep of the rooms and their facilities are far from ideal, suggesting a need for a comprehensive update. The resort itself seems to need a facelift, both interior and exterior, to match the potential that its spacious and well-located accommodations offer.
While some guests enjoyed their stay and made the best of the spacious and comfortable environment, the negative aspects notably detract from the overall experience. The consensus is clear: Damai Beach Resort requires substantial improvements in both maintenance and cleanliness to align with expectations and fully capitalize on its natural advantages and spacious accommodations.
Damai Beach Resort has earned accolades for the comfort of its beds and pillows, making it a preferred choice for travelers seeking a good night's sleep. Guests frequently describe the beds as very comfortable, fantastic and even super comfy with many pointing out the soft and fluffy pillows that enhance the sleeping experience. The thick mattress and the overall comfort of the bedding are consistently praised with some highlighting the good night's sleep they had.
However, there have been occasional complaints regarding cleanliness. A few guests noted issues such as yellowing stains on bedsheets, dusty mattresses and unpleasant smells emanating from the mattress and pillows. Despite these concerns, the overall sentiment remains positive with the comfort of the beds often outweighing the negatives.
The resort provides various room configurations, including triple rooms and arrangements that accommodate families by combining beds. While some guests found the high beds inconvenient, the overall comfort level generally seems to meet and even exceed expectations. In summary, while there are minor cleanliness issues, the consensus points to Damai Beach Resort offering very comfortable beds that contribute significantly to a restful stay.
Damai Beach Resort has mixed reviews regarding cleanliness with a fair amount of positive feedback. Guests frequently noted that the rooms are tidy and spacious and the resort itself is situated in a peaceful environment. Some even appreciated the clean lobby, walkways and room cleanliness with remarks about well-equipped and comfortable accommodations.
However, many guests also pointed out several areas requiring improvement. Common issues included unclean toilets, sandy and dusty floors and dated room fixtures. Some reported unpleasant odors from the bathrooms and noted that elements like the bathtub and toilet bowl often needed more thorough cleaning. Maintenance issues, such as broken doors and blocked sinks, were also highlighted.
There were also specific complaints about the hotel premises being old and lacking in upkeep with some rooms showing wear and tear. Housekeeping was another area of concern with comments addressing intermittent cleanliness and the need for overall better attention to detail. The cleanliness of the pool seemed to be an occasional problem as well.
While the rooms were generally described as spacious and the air conditioning sufficiently cold, it's clear that addressing the highlighted maintenance and cleanliness issues would enhance the overall guest experience at the resort.
Damai Beach Resort has garnered a notable amount of attention for the exceptional friendliness and helpfulness of their staff. Guests often describe the staff as friendly, accommodating and efficient. The shuttle bus drivers, in particular, receive numerous commendations for their courteous and attentive service, especially towards children.
The resort's restaurant staff are praised for their friendliness and for providing fresh fruit, though some guests note that service can be slow. Similarly, the front desk and reception staff generally receive positive remarks for their politeness and efforts to assist, despite occasional complaints about slow service.
Special mention is frequently made of individual staff members like Ms. Aisyah and shuttle driver Ramzi, both highlighted for their efficiency and excellent service. In celebration moments, such as birthdays, the staff go above and beyond, adding a personal touch by singing and giving blessings, which adds to the family-friendly atmosphere.
However, it is important to note that not all feedback is positive. There are mentions of under-staffing and instances of rude behavior from some employees, including a rude registration manager and slow receptionists. Some guests felt that there was a need for better staff training, highlighting inconsistency in service quality.
Despite these few negative points, the overall sentiment suggests that the staff at Damai Beach Resort play a significant role in creating a welcoming and pleasant experience for guests, ensuring that many leave with fond memories of their stay.
The WiFi at Damai Beach Resort has garnered some mixed feedback from guests with many expressing dissatisfaction regarding its availability and performance. A recurring point is that WiFi is only accessible in the lobby area and not in guest rooms, leaving some visitors frustrated during their stay. Reports indicate that in-room WiFi either did not work at all or had very poor connectivity. Additionally, some guests mentioned that even the mobile network was unreliable, compounding the issue. Despite these challenges, others have highlighted the resort's positive aspects, which might overshadow these connectivity concerns, but those relying on internet access should be prepared for limited WiFi availability.
Visitors to the Damai Beach Resort often highlight the pool areas as a key feature of their stays with many describing them as fun, lovely and even awesome. The rooftop pool and hilltop pool receive particular praise for their nice views and clean conditions. The poolside location is convenient, providing easy access to both the beach and other resort amenities.
However, the feedback isn't solely glowing. Issues with cleanliness are frequent, especially for the lower pool, which guests note can be green and not well-maintained. There is also a recurring problem with the pool water becoming dirty, particularly by the afternoon and a sentiment that facilities are limited and somewhat outdated. Maintenance concerns are prevalent with some guests mentioning loose edges and mossy surfaces.
Another common critique is the early closing times for the pools with some closing as early as 5pm or 6pm, which many find inconvenient. Furthermore, the closure of pool bars and a lack of inaction from pool staff has been noted. Despite these downsides, the overall sentiment leans positive when the pools are clean and well-maintained, providing a fun and refreshing experience for visitors.
Damai Beach Resort offers a beach experience that stands out for its beauty and cleanliness, as repeatedly highlighted by the guests. The beach is described as very beautiful and superb with clean surroundings that make it an ideal spot for relaxation. Visitors appreciated the clear water and the beautiful scenery and many enjoyed taking walks along the beach while watching the sunset.
The beach is easily accessible, especially from poolside rooms that lead directly to the private beach. This private setting ensures a peaceful environment without outsiders, allowing children to play safely. The beach is well-maintained and often remarked upon for its cleanliness, though some guests noted occasional issues with litter and plastic wash-up that need addressing.
Facilities at the beach include a beach bar, although guests mentioned that drinks are not allowed to be taken away from the bar area. Despite a few limitations, such as restrictions on snacks and motor quads on the beach, the overall feedback is that the beach at Damai Beach Resort offers a serene and picturesque experience. Additionally, the resort's beautiful surroundings add to the overall appeal, making it a great destination for families and individuals seeking a clean and tranquil beach getaway.
Damai Beach Resort offers a mixed experience for families looking to enjoy a beachside vacation. The resort is praised for its beautiful, family-oriented park and well-maintained garden filled with exotic plants and trees. The pool area provides a stunning view of the sea and is a highlight for many guests. Rooms are conveniently located near the pool and beach, enhancing the ease of access for families.
The resort features multiple family-friendly amenities, including a playground, beach access and a kids' pool, making it a viable option for a family trip. However, some guests pointed out that the kids' pool can become congested and there are restrictions on children under 12 swimming in the main pool, which has disappointed some families. Limited facilities for younger children and the absence of family packages are noted drawbacks.
The staff receives high marks for their friendliness and helpfulness, contributing positively to the overall experience. Despite some maintenance issues and the slightly dated state of the property, the clean environments and lovely views from the rooms have been well-received.
While there are positive aspects to the resort that cater to family needs, such as spacious rooms that can be rearranged to fit larger families, there also seem to be areas needing improvement, particularly in terms of maintenance and availability of children's activities. For those planning a family trip, it's essential to weigh these factors to see if the resort meets their specific needs.
Damai Beach Resort, nestled in a serene environment, offers business travelers a beautiful private beach experience, which is notably clean and devoid of outside interference. The resort features a large swimming pool, providing a relaxing retreat after a day of work or meetings. Visitors have noted the potential for enriching collaborations with local attractions such as the Sarawak Cultural Village, Damai Central and the Sarawak Tourism Board, which could enhance the overall stay for business and leisure.
However, there are notable areas where the resort falls short, particularly in customer service. There have been mentions of passive staff and a general lack of attention toward guests, which is suboptimal for a 4-star establishment. Additionally, the resort's restaurant offerings have not met expectations with the food and drink service needing improvement relative to the price. Breakfast, in particular, could benefit from a better selection and preparation, especially for those staying multiple days.
The resort seems to be experiencing staffing issues, especially within the cleaning team, impacting the overall service quality. While the ambiance is appreciated, the subpar service and limited dining options suggest guests might want to explore outside dining alternatives. Despite these drawbacks, the peaceful and clean private beach remains a standout feature for business travelers looking for tranquility.
The children's pool at Damai Beach Resort offers a fun environment for kids with clear and clean water being a highlight. Parents are often seen relaxing and snacking by the poolside, which adds to the inviting atmosphere. The pool and the adjacent clean beach are appreciated by many visitors. However, the pool size is noted to be small, often leading to congestion, especially since it can only accommodate a maximum of 10 swimmers. Some have observed that this area can get crowded and there are limited fun zone facilities. On sunny days, kids are fully exposed to the heat, which could be a concern for comfort. Despite these constraints, many kids enjoy their time at the pool.
Damai Beach Resort offers a truly romantic stay with guests highlighting its incredible sunset views as a standout feature. The welcoming room décor, featuring sweet touches like two swan decorations, adds to the romantic ambiance. The resort excels in accommodating special celebrations, as reflected by one guest's well-executed surprise anniversary, complete with a room decor and candlelight dinner. The place is highly recommended for honeymooners due to its marvelous setting, private atmosphere and breathtaking views. Dinner experiences enhanced by the scenic surroundings and a bonfire further contribute to the romantic appeal, ensuring couples have a memorable and cozy stay, regardless of room location.
Damai Beach Resort offers an enviable beachfront location, making it a popular choice for those seeking proximity to the shore. Guests frequently highlight the resort's prime setting directly along the beach, providing lovely sea views and stunning sunset vistas. The resort is conveniently close to both beach and jungle walks, enhancing its natural appeal.
The environment is noted for being cozy, evoking the feel of a private club and the overall ambience receives positive remarks. Despite being described as dated by some, the property's cleanliness is well-maintained, adding to the comfort of the stay. Rooms with poolside access offer the extra perk of being close to the beach, further emphasizing the ease of enjoying the seaside.
Though the beach itself receives mixed reviews regarding its beauty, the clear appeal lies in the atmospheric surroundings and comfortable environment. The breakfast offerings are varied and delicious according to some reviews, though others found the selection limited and some items lacking in flavor. Nonetheless, the dining areas, including the breakfast room, are appreciated for being air-conditioned which adds to the comfort.
In essence, Damai Beach Resort's strong points revolve around its excellent beachfront location, cozy atmosphere and clean facilities, making it a favored spot for a relaxing seaside retreat.
Location Show Map
Location
Visitors appreciate the proximity to cultural attractions such as the Sarawak Cultural Village, as well as nearby food courts and a 7-Eleven at Damai Central. The hotel's facilities include a delightful hilltop pool and various scenic spots perfect for enjoying beautiful sunsets. Although the property shows signs of age and could benefit from some renovations, its natural beauty and exceptional location continue to draw admiration.
The resort provides the best of both worlds, combining beachside tranquility with convenient access to Kuching for those looking to extend their beach holiday. While dining options within the hotel are somewhat limited, the sheer charm of its environment and the friendly staff make Damai Beach Resort a noteworthy destination for those seeking a picturesque and restful retreat.
Breakfast
However, a prevalent theme among the reviews is a need for more variety and faster replenishment of food items. Several guests noted that the breakfast selection didn't always live up to their expectations with limited choices and slow restocking, especially during peak times. There were reports of popular items running out quickly, leaving for a somewhat disappointing breakfast spread. Additionally, some feedback indicated that the quality of the breakfast could improve with a few guests mentioning that the taste was not up to standard and the offerings were not always value for money.
There were also mentions of operational issues, such as long queues and the staff's slow response in refilling empty trays. These logistical challenges, coupled with the limited variety, seemed to detract from the overall experience for many guests.
In summary, while there are definitely redeeming qualities about the breakfast at Damai Beach Resort, such as specific dishes and decent variety, there is a clear consensus that enhancements in variety, quality and service speed are necessary to elevate the experience consistently.
Dinner
The quality of the food has been a common concern among reviewers. Several described the food as terrible or not up to standard with some comparing it to a European 2-star hotel in urgent need of reconstruction. Buffet dinners received particularly harsh criticism, being labeled as average, overpriced and lacking in variety. An RM128 buffet was noted to have limited options, further disappointing guests.
Service issues also appear prevalent. Numerous guests reported long waiting times with food arriving cold on several occasions. Specific incidents, such as a super well-done rib-eye steak served instead of medium-rare, contributed to the overall dissatisfaction. Availability of menu items was another issue with some noting that many options were unavailable or running out, such as pizza due to a shortage of cheese.
Finally, some guests advised dining at restaurants around the resort instead of the hotel itself, although it is noted that no nearby dinner options were available during their stay.
Rooms
However, the rooms' condition is widely noted as being outdated and in need of significant maintenance. Complaints often include issues such as broken fixtures, faulty air conditioning, moldy smells and general wear and tear of the furniture. There are numerous mentions of cleanliness not meeting expectations with some rooms reportedly dirty on check-in and facilities such as the toilets being particularly concerning.
Despite these issues, the staff is generally described as responsive, addressing maintenance problems when reported. Yet, the overall upkeep of the rooms and their facilities are far from ideal, suggesting a need for a comprehensive update. The resort itself seems to need a facelift, both interior and exterior, to match the potential that its spacious and well-located accommodations offer.
While some guests enjoyed their stay and made the best of the spacious and comfortable environment, the negative aspects notably detract from the overall experience. The consensus is clear: Damai Beach Resort requires substantial improvements in both maintenance and cleanliness to align with expectations and fully capitalize on its natural advantages and spacious accommodations.
Beds
However, there have been occasional complaints regarding cleanliness. A few guests noted issues such as yellowing stains on bedsheets, dusty mattresses and unpleasant smells emanating from the mattress and pillows. Despite these concerns, the overall sentiment remains positive with the comfort of the beds often outweighing the negatives.
The resort provides various room configurations, including triple rooms and arrangements that accommodate families by combining beds. While some guests found the high beds inconvenient, the overall comfort level generally seems to meet and even exceed expectations. In summary, while there are minor cleanliness issues, the consensus points to Damai Beach Resort offering very comfortable beds that contribute significantly to a restful stay.
Cleanliness
However, many guests also pointed out several areas requiring improvement. Common issues included unclean toilets, sandy and dusty floors and dated room fixtures. Some reported unpleasant odors from the bathrooms and noted that elements like the bathtub and toilet bowl often needed more thorough cleaning. Maintenance issues, such as broken doors and blocked sinks, were also highlighted.
There were also specific complaints about the hotel premises being old and lacking in upkeep with some rooms showing wear and tear. Housekeeping was another area of concern with comments addressing intermittent cleanliness and the need for overall better attention to detail. The cleanliness of the pool seemed to be an occasional problem as well.
While the rooms were generally described as spacious and the air conditioning sufficiently cold, it's clear that addressing the highlighted maintenance and cleanliness issues would enhance the overall guest experience at the resort.
Staff
The resort's restaurant staff are praised for their friendliness and for providing fresh fruit, though some guests note that service can be slow. Similarly, the front desk and reception staff generally receive positive remarks for their politeness and efforts to assist, despite occasional complaints about slow service.
Special mention is frequently made of individual staff members like Ms. Aisyah and shuttle driver Ramzi, both highlighted for their efficiency and excellent service. In celebration moments, such as birthdays, the staff go above and beyond, adding a personal touch by singing and giving blessings, which adds to the family-friendly atmosphere.
However, it is important to note that not all feedback is positive. There are mentions of under-staffing and instances of rude behavior from some employees, including a rude registration manager and slow receptionists. Some guests felt that there was a need for better staff training, highlighting inconsistency in service quality.
Despite these few negative points, the overall sentiment suggests that the staff at Damai Beach Resort play a significant role in creating a welcoming and pleasant experience for guests, ensuring that many leave with fond memories of their stay.
Wi-Fi
Pool
However, the feedback isn't solely glowing. Issues with cleanliness are frequent, especially for the lower pool, which guests note can be green and not well-maintained. There is also a recurring problem with the pool water becoming dirty, particularly by the afternoon and a sentiment that facilities are limited and somewhat outdated. Maintenance concerns are prevalent with some guests mentioning loose edges and mossy surfaces.
Another common critique is the early closing times for the pools with some closing as early as 5pm or 6pm, which many find inconvenient. Furthermore, the closure of pool bars and a lack of inaction from pool staff has been noted. Despite these downsides, the overall sentiment leans positive when the pools are clean and well-maintained, providing a fun and refreshing experience for visitors.
Beach
The beach is easily accessible, especially from poolside rooms that lead directly to the private beach. This private setting ensures a peaceful environment without outsiders, allowing children to play safely. The beach is well-maintained and often remarked upon for its cleanliness, though some guests noted occasional issues with litter and plastic wash-up that need addressing.
Facilities at the beach include a beach bar, although guests mentioned that drinks are not allowed to be taken away from the bar area. Despite a few limitations, such as restrictions on snacks and motor quads on the beach, the overall feedback is that the beach at Damai Beach Resort offers a serene and picturesque experience. Additionally, the resort's beautiful surroundings add to the overall appeal, making it a great destination for families and individuals seeking a clean and tranquil beach getaway.
Family
The resort features multiple family-friendly amenities, including a playground, beach access and a kids' pool, making it a viable option for a family trip. However, some guests pointed out that the kids' pool can become congested and there are restrictions on children under 12 swimming in the main pool, which has disappointed some families. Limited facilities for younger children and the absence of family packages are noted drawbacks.
The staff receives high marks for their friendliness and helpfulness, contributing positively to the overall experience. Despite some maintenance issues and the slightly dated state of the property, the clean environments and lovely views from the rooms have been well-received.
While there are positive aspects to the resort that cater to family needs, such as spacious rooms that can be rearranged to fit larger families, there also seem to be areas needing improvement, particularly in terms of maintenance and availability of children's activities. For those planning a family trip, it's essential to weigh these factors to see if the resort meets their specific needs.
Business
However, there are notable areas where the resort falls short, particularly in customer service. There have been mentions of passive staff and a general lack of attention toward guests, which is suboptimal for a 4-star establishment. Additionally, the resort's restaurant offerings have not met expectations with the food and drink service needing improvement relative to the price. Breakfast, in particular, could benefit from a better selection and preparation, especially for those staying multiple days.
The resort seems to be experiencing staffing issues, especially within the cleaning team, impacting the overall service quality. While the ambiance is appreciated, the subpar service and limited dining options suggest guests might want to explore outside dining alternatives. Despite these drawbacks, the peaceful and clean private beach remains a standout feature for business travelers looking for tranquility.
Children's Pool
Romantic
Beachfront
The environment is noted for being cozy, evoking the feel of a private club and the overall ambience receives positive remarks. Despite being described as dated by some, the property's cleanliness is well-maintained, adding to the comfort of the stay. Rooms with poolside access offer the extra perk of being close to the beach, further emphasizing the ease of enjoying the seaside.
Though the beach itself receives mixed reviews regarding its beauty, the clear appeal lies in the atmospheric surroundings and comfortable environment. The breakfast offerings are varied and delicious according to some reviews, though others found the selection limited and some items lacking in flavor. Nonetheless, the dining areas, including the breakfast room, are appreciated for being air-conditioned which adds to the comfort.
In essence, Damai Beach Resort's strong points revolve around its excellent beachfront location, cozy atmosphere and clean facilities, making it a favored spot for a relaxing seaside retreat.
Yes, Damai Beach Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Lap Lanes, Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Damai Beach Resort.
No, Damai Beach Resort doesn't allow dogs.
No, parking facilities aren't available at Damai Beach Resort.
Yes, Damai Beach Resort has a gym.
Location Show Map
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