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Summary of reviewsHotel Riviera earns widespread acclaim for its strategic city center location, which provides easy access to restaurants, bars, cafes, supermarkets, the bus station and the airport, making it highly convenient for both leisure and business travelers. Guests often commend the hotel's surroundings for allowing enjoyable walks to dining and shopping venues, contributing to an immersive local experience.
The breakfast service at Hotel Riviera consistently stands out as a highlight of many guests' stays. The variety and quality of the offerings, including made-to-order dishes and locally inspired treats, are repeatedly praised. Guests find the breakfast not only delicious but also served with exceptional attention to detail by the courteous and friendly staff. Although there are minor suggestions for more juice and cold cuts, the overall satisfaction remains high.
Hotel Riviera's rooms are applauded for their spaciousness, comfort and cleanliness. Guests appreciate the ample size, well-maintained facilities and modern amenities like air conditioning, cable TV and hot water. The recent refurbishments and fresh paint contribute to a pleasant ambiance, despite minor issues with outdated décor and occasional noise from air conditioning units.
Cleanliness is a defining element of Hotel Riviera with guests frequently highlighting the immaculate condition of the rooms and public areas. High hygiene standards are maintained throughout the hotel, supported by daily cleaning services and the provision of fresh towels and toiletries. The friendly staff further enhance this experience with their efficient and attentive service.
The hotel staff are recognized for their exceptional hospitality, politeness and professionalism. From the reception to the breakfast area, the team's friendly demeanor makes guests feel welcome and well-cared-for. Special mentions often go to individual staff members for their outstanding service, underscoring the positive impact of the hotel's emphasis on customer care.
The Wi-Fi quality at Hotel Riviera is generally good with many guests reporting reliable and fast connections, which is particularly beneficial for those needing stable internet access for work or personal use. While some have encountered issues with connectivity, the overall feedback is favorable.
Additional amenities such as the gym and pool add value, although there are some areas for improvement. The gym is functional yet could benefit from better maintenance and more varied equipment. The pool, while appreciated for its pleasant ambiance, is noted for being small and occasionally suffering from cleanliness and temperature issues.
Parking facilities are generally adequate with free covered parking and valet service available. However, the tight spaces and narrow garage require careful navigation, which some guests find challenging.
Comfortable beds with soft linens receive notable praise, ensuring guests have a restful sleep. While there are isolated mentions of less comfortable mattresses and smaller beds, these do not detract significantly from the overall positive feedback.
Overall, Hotel Riviera is a solid 3-star hotel delivering excellent value for money. The combination of its prime location, excellent service, comfortable accommodations and standout breakfast makes it a favored choice for travelers. Despite minor areas for improvement, it remains an appealing option for those seeking a reliable and comfortable stay. Show more
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Categories
Family Friendly Hotel
This hotel offers a family-friendly environment with an outdoor swimming pool. Cots and baby baths are available, and children up to 6 years old stay free when using existing beds.
Hotel with Swimming Pool
Offers an outdoor pool.
Outdoor Pool
Hotel with Parking
Hotel Riviera offers parking facilities. It is a convenient option for travelers.
Accessible Hotel
This hotel provides various disabled facilities, including wheelchair access throughout the property, accessible parking, and a lift. Specific bathroom amenities like toilets with grab bars and lowered bathroom sinks are available in rooms for disabled guests.
3-Star Hotel
This hotel is centrally located and offers comfortable accommodations. It provides essential amenities for a pleasant and convenient stay.
Hotel with Outdoor Pool
This hotel offers both an outdoor pool and a seasonal outdoor pool, providing flexibility depending on the time of year, along with a sauna and a garden area.
Hotel for Honeymoon
Hotel with Gym
Room Types
Superior Twin RoomThis air-conditioned room offers LCD TV with cable channels, minibar and a safety deposit box. Bathroom is private and comes with a shower and a hairdryer.
Superior Queen RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit offers 1 bed.
Deluxe King RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe King SuiteThe hot tub is the standout feature of this suite. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Superior Triple RoomOffering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit has 3 beds.
Superior Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit has 2 beds.
Guest Reviews
8.9
Excellent
Location
Hotel Riviera consistently receives high praise for its excellent location, which is frequently highlighted as a major advantage. Situated in the city center, the hotel offers easy access to a variety of amenities, including restaurants, bars, cafes and supermarkets. Guests find it convenient for both leisure and business, noting its proximity to the bus station, the airport and major transport links.
Visitors appreciate the hotel's surroundings, which allow for walking to dining and shopping venues, enhancing the stay without the need for extensive travel. Cleanliness and comfort are commonly mentioned with the hotel's rooms being described as spacious and well-maintained. The staff receives commendations for their politeness and attentiveness, contributing to a positive overall experience.
The breakfast at Hotel Riviera is frequently mentioned as a highlight, reinforcing the high standard of service provided. Combined with its strategic location, the hotel offers a good cost-benefit ratio, making it an appealing choice for travelers. The combination of great facilities, excellent service and a prime location ensures that guests find their stay both comfortable and convenient.
Breakfast
The breakfast at Hotel Riviera consistently garners high praise from many guests, highlighting its deliciously varied and tasteful offerings. Many reviewers mention that the breakfast is a standout aspect of their stay, lauding the wide array of options available, including made-to-order dishes like tapioca, omelettes and sandwiches. Terms like excellent, wonderful and great frequently appear, emphasizing the quality and variety presented in the breakfast spread.
Guests appreciate the attention to detail and the inclusion of locally inspired dishes such as Bauru and freshly made tapioca, adding a delightful touch to their morning meal. The breakfast buffet is described as well-served and plentiful with everything prepared fresh and presented in an organized manner. For coffee lovers, the hotel doesn’t disappoint either, offering a top-notch, flavorful coffee to accompany the meal.
The attentive and friendly staff also received commendations for their excellent service, making the breakfast experience even more enjoyable. Despite the overwhelmingly positive feedback, a few reviewers noted some minor areas for improvement, such as a desire for more juice and cold cut options. However, these critiques were few and did not significantly detract from the overall satisfaction.
In summary, the breakfast at Hotel Riviera is frequently described as a highlight of the stay with guests appreciating the generous variety, excellent quality and exceptional service that elevate their morning dining experience.
Rooms
Hotel Riviera offers an impressive standard of rooms that consistently receive praise for their spaciousness and comfort. Guests repeatedly highlight the ample size of the rooms, noting them as being very clean and well-organized. The bathrooms also receive commendations, described as spacious, clean and featuring great showers.
The rooms are well-furnished and equipped with necessary amenities such as air conditioning, cable TV, hot water and soft bed linens. In terms of cleanliness, the housekeeping appears to be impeccable, ensuring that the rooms are clean and free from any musty smells. The hotel also seems to have undergone recent refurbishments with fresh paint jobs making the ambiance more pleasant.
Despite some minor issues with slightly outdated decor and occasional noise from air conditioning units, the overall comfort and restful environments of the rooms stand out. Guests appreciate the good cost-benefit ratio, supportive facilities and the tranquil, airy atmosphere of their accommodations.
On the whole, the rooms at Hotel Riviera provide a great combination of comfort, cleanliness and convenience, making it a favorable choice for travelers seeking reliable and cozy accommodations.
Beds
The beds at Hotel Riviera receive overwhelmingly positive feedback from guests. Many reviews highlight the comfort and softness of the beds with numerous mentions of very comfortable and good beds. Guests have noticed the quality of the bed linens, noting clean blankets and new bedsheets that enhance their sleeping experience. Although there is a mention of a small bed and a mattress that could be better, these seem to be exceptions in a largely favorable consensus. Overall, the comfort of the beds at Hotel Riviera significantly contributes to a satisfactory stay, ensuring guests get a good night's sleep.
Cleanliness
Hotel Riviera has garnered an impressive reputation for its outstanding cleanliness, consistently praised by guests. The pervasive attention to cleanliness is apparent in the spotless rooms and well-maintained facilities. Several reviews highlight that the hygiene standards are impeccable and every part of the hotel, from the rooms to the bathrooms, reflects this commitment to cleanliness. The accommodations are not only clean but also comfortable and well-organized with daily room cleaning services ensuring that guests always return to a fresh environment.
Additional amenities such as the provision of clean towels, soaps and shampoos further enhance the hygienic experience. The staff receive commendation not just for maintaining high cleanliness standards but also for their friendly and welcoming demeanor, contributing to an overall pleasant stay.
While most feedback is overwhelmingly positive, there is a minor note about bathroom stain issues, suggesting some rooms may need more attention in that area. However, this does little to overshadow the consistent praise for the hotel's superb level of cleanliness. Overall, Hotel Riviera stands out as an establishment where guests can count on a pristine and orderly environment, making it an appealing choice for travelers who prioritize hygiene and comfort.
Staff
Hotel Riviera boasts a highly regarded team of staff whose service repeatedly impresses customers. The team is described as exceptionally helpful, attentive and polite. From the front desk to the breakfast area, employees consistently display a warm hospitality that makes guests feel welcome. Ms. Sandra from the Café is highlighted for her friendliness and pleasant demeanor.
The receptionists are notably polite and receptive, ensuring a smooth check-in experience. Across all departments, staff members are attentive to guests' needs, providing excellent and professional service. The hotel's emphasis on cleanliness and good hygiene is also commendable, contributing to an overall positive stay.
Guests frequently mention the exemplary support and assistance from all employees. The kitchen staff at breakfast are particularly praised for their exceptional service. Despite a few mentions of areas for improvement in staff training, the overwhelming consensus is that the customer service at Hotel Riviera is outstanding.
The skilled professionals at this hotel are not only efficient but also bring a friendly and accommodating attitude, enhancing the overall guest experience. The combination of polite, helpful and welcoming employees clearly sets Hotel Riviera apart as a preferred choice for travelers seeking comfort and excellent service.
Wi-Fi
Hotel Riviera boasts generally good Wi-Fi quality with many guests praising its speed and reliability. Several reviews highlight that the Wi-Fi works well and even mention speeds over 100M, which can be a major advantage for those needing a strong connection for work or personal use. While there are numerous positive comments, some guests did report issues such as slow, unstable connections and intermittent signals which occasionally impacted their stay. A few visitors also noted interference with the TV and difficulty using Wi-Fi on certain devices. Despite these occasional issues, the general consensus is that the Wi-Fi service is good to very good, making it a solid choice for travelers who prioritize internet connectivity.
Gym
Hotel Riviera features a gym that is primarily appreciated for its usefulness, helping guests get a good workout. The gym, although small, is a convenient facility alongside other amenities such as the pool. It serves its purpose effectively, providing essential workout options. However, some guests have noted that the equipment could use maintenance and that a broader variety of weights would be beneficial. The treadmill received particular criticism for its condition. Despite these points, the gym remains a helpful asset for those looking to maintain their fitness routines during their stay.
Pool
Hotel Riviera offers a pool that receives mixed feedback from its guests. Positively noted are the pleasant pool areas and the general cleanliness of the pool at times. However, the pool's size is often described as small with mentions of limited operational hours and occasional cleanliness issues. Additionally, the lack of heating and low water levels have been pointed out as less favorable aspects. The pool's location in the shade of nearby buildings might also affect its temperature. Overall, while the pool adds value to the hotel's amenities, there are areas for improvement.
Parking
Hotel Riviera offers a mixed experience with its parking facilities. Guests appreciate the availability of free covered parking and the option for valet service. Though there is a spacious parking lot, many have noted that the parking spaces and garage are quite tight, making maneuvering a challenge. Despite the tightness, some found satisfaction in the offerings, describing the parking lot as satisfactory overall. The garage's locking mechanism adds a sense of security for parked vehicles. Guests looking for covered and free parking options will find these features convenient, although the narrowness of the garage may require careful navigation. Overall, while the parking area is small, it delivers on basic needs.
3 Star
Hotel Riviera is a good quality 3-star hotel known for its excellent cost-benefit ratio, cleanliness and friendly staff. Guests appreciate the impeccable cleaning, the inviting pool and the sensational breakfast that is offered. The hotel's overall hospitality is also consistently praised. While the building and some of the furniture appear dated, the general quality is satisfactory. Old and noisy air conditioners and showers are areas that could be improved. Despite these minor drawbacks, there are no significant reasons for complaints, making it a solid choice for travelers looking for value. However, more dining options nearby would be ideal.
Yes, Hotel Riviera has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Riviera.
No, Hotel Riviera doesn't allow dogs.
Yes, parking facilities are available at Hotel Riviera.