Hotel Cerna
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Summary of reviewsHotel Cerna is favorably recognized for its prime beachside location, which offers guests direct access to the seashore and stunning sea views, making it appealing to beach enthusiasts and families. The hotel's staff generally enhance this experience with their politeness and friendliness, contributing to a welcoming atmosphere. Breakfast at the hotel is another highlight, praised for its variety and quality, although service organization could benefit from improvement.
The rooms at Hotel Cerna are spacious and clean, complemented by effective air conditioning and balconies that add comfort to the stay. However, the furnishings, particularly the beds, are in need of updates as they are described as outdated and uncomfortable. Cleanliness across the hotel is generally commendable, with regular maintenance ensuring pleasant conditions, although occasional lapses do occur.
The hotel provides a satisfactory three-star experience, but there are gaps in meeting some expectations associated with its rating. Enhancements in areas such as room furniture, breakfast service, and staff training—especially at reception—could significantly elevate guest satisfaction. Despite these challenges, Hotel Cerna's appealing location and friendly staff remain its strong points.
Categories
The rooms at Hotel Cerna are spacious and clean, complemented by effective air conditioning and balconies that add comfort to the stay. However, the furnishings, particularly the beds, are in need of updates as they are described as outdated and uncomfortable. Cleanliness across the hotel is generally commendable, with regular maintenance ensuring pleasant conditions, although occasional lapses do occur.
The hotel provides a satisfactory three-star experience, but there are gaps in meeting some expectations associated with its rating. Enhancements in areas such as room furniture, breakfast service, and staff training—especially at reception—could significantly elevate guest satisfaction. Despite these challenges, Hotel Cerna's appealing location and friendly staff remain its strong points.
Hotel near The Beach
Located in Saturn and approximately 20 meters from the beach, this hotel provides very easy access to the sea.
3-Star Hotel
Located a 2-minute walk from Saturn Beach, Hotel Cerna provides accommodations with a terrace, private parking, a restaurant and a bar. This 3-star hotel offers a 24-hour front desk.
Beachfront Hotel
Guest Reviews
Hotel Cerna enjoys a highly praised location, placing it superbly close to the beach, making it an ideal choice for beach enthusiasts and families with young children. Situated right on the seashore, the hotel offers guests the luxury of stepping directly onto the beach with ease. This prime position not only provides stunning views of the sea from the windows but also places guests conveniently near the beachside promenade. While the hotel is lauded for its beachside venue, visitors have also noted the friendly staff as a positive aspect, adding a warm touch to the excellent location. Overall, the sought-after proximity to the sea underscores the hotel's appeal to those looking for a beach getaway.
Hotel Cerna's breakfast offerings generally leave a positive impression on guests, with multiple reviews highlighting the breakfast as rich, varied, and generally satisfying. Many guests appreciated the diverse spread that caters to different tastes, describing it as hearty and plentiful. The quality of food is often noted as very good, and some guests mention that the breakfast is diversified daily, offering an array of options to enjoy. However, the service and organization of breakfast appear to be areas that need improvement. Complaints about long queues and a lack of variety for specific dietary needs, like fasting individuals, are common. Some reviews mention that the breakfast is not a buffet, but rather served to guests, which could contribute to the perception of poor organization. Issues with service, such as the attitude of the staff and the overall breakfast setup, are noted, suggesting that enhancements in these areas could improve the guest experience. Despite these criticisms, the central location of the breakfast venue seems to be an added advantage for guests staying at the hotel.
Hotel Cerna's rooms offer a mixed experience for travelers. The rooms are generally clean and spacious, each featuring a balcony that provides a pleasant touch. Guests appreciate effective air conditioning that adds to the comfort of their stay. Some visitors find the breakfast offerings varied, which is a positive highlight during their visit.
However, the hotel has some areas that require attention. Many guests note that the furniture is outdated, with signs of wear such as peeling and broken joints. Beds have been reported as uncomfortable, with issues like broken slatted bases and poor-quality mattresses impacting sleep quality. The absence of a shower curtain and an outdated bathroom setup are also points of concern. Despite the hotel's renovations, some outdated elements persist, leading guests to feel that the accommodations do not exceed a two-star rating. Additionally, while some staff members offer courteous service, the experience is inconsistent, and breakfast service has received criticisms for its quality. Overall, while the hotel provides certain amenities that can enhance a stay, there are significant areas that need improvement to meet modern guest expectations.
Hotel Cerna appears to have a significant need for improvement when it comes to the quality of its beds. The predominant feedback highlights worn out, old mattresses that often feel uncomfortable and sag under weight. Many guests have noted that the mattresses are hard, lumpy, and even described as sinking in, adding to the discomfort. The furniture, including the beds, seems to be outdated, with some reviews likening their condition to that of bygone eras. Issues with detached slats and mattresses that require replacement are commonly mentioned. Overall, the need for new, comfortable bedding is evident to enhance guest satisfaction at Hotel Cerna.
Hotel Cerna generally receives praise for its cleanliness, with many guests highlighting the pristine condition of bedding and towels, and the diligence of daily cleaning routines. Guests frequently note the floors being mopped and surfaces being cleaned regularly, contributing to a satisfactory level of cleanliness across the hotel. Some remarks emphasize impeccable cleaning and the prompt changing of towels daily. However, experiences vary, as a few reviews point out issues such as dust under the bed, unswept floors, and instances of mold in the bathrooms. There are occasional reports of superficial cleaning in rooms, with one particular review expressing dissatisfaction due to a lack of cleaning over a five-day stay. While many find the cleanliness satisfactory or very good, there are areas where improvements could be made to ensure a consistently clean experience for all guests.
At Hotel Cerna, the staff leaves a generally positive impression on guests, characterized by politeness and friendliness. Many reviewers commend the team for being nice, helpful, and responsive, highlighting the pleasant interactions and warm demeanor of both the housekeeping staff and dining room attendants. The management is also appreciated for being very nice, contributing to a welcoming atmosphere.
Despite the overall friendly nature of the staff, there are some areas for improvement. The reception staff occasionally come across as uncommunicative and unwilling to listen, with some guests noting an air of arrogance or feeling that their presence was bothersome. Training appears to be an area of focus, as young staff members are recognized for their hard work, yet the service at the restaurant and reception could be enhanced.
While the hotel's staff generally gets high marks for friendliness and politeness, guests suggest enhancements in communication and attentiveness, especially at the front desk and in the restaurant, to further elevate the guest experience.
Hotel Cerna is often evaluated as suitable for its three-star designation, though guests have shared mixed feedback on its facilities and services. While recognized positively for maintaining a standard level typical of a mid-tier establishment, there are prevailing sentiments that certain expectations for a three-star experience are unmet. Some visitors feel the hotel falls short in amenities and overall value, noting the pricing as notably high for the offerings available. Concerns also extend to the upkeep of the hotel's surroundings, particularly citing unmanaged vegetation, which detracts from the overall presentation. Additional logistical frustrations include parking limitations that restrict vehicle use. Overall, Hotel Cerna meets some basic expectations for its category but might not fully align with the compendium of services and facilities anticipated by discerning travelers.
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Location
Breakfast
Rooms
However, the hotel has some areas that require attention. Many guests note that the furniture is outdated, with signs of wear such as peeling and broken joints. Beds have been reported as uncomfortable, with issues like broken slatted bases and poor-quality mattresses impacting sleep quality. The absence of a shower curtain and an outdated bathroom setup are also points of concern. Despite the hotel's renovations, some outdated elements persist, leading guests to feel that the accommodations do not exceed a two-star rating. Additionally, while some staff members offer courteous service, the experience is inconsistent, and breakfast service has received criticisms for its quality. Overall, while the hotel provides certain amenities that can enhance a stay, there are significant areas that need improvement to meet modern guest expectations.
Beds
Cleanliness
Staff
Despite the overall friendly nature of the staff, there are some areas for improvement. The reception staff occasionally come across as uncommunicative and unwilling to listen, with some guests noting an air of arrogance or feeling that their presence was bothersome. Training appears to be an area of focus, as young staff members are recognized for their hard work, yet the service at the restaurant and reception could be enhanced.
While the hotel's staff generally gets high marks for friendliness and politeness, guests suggest enhancements in communication and attentiveness, especially at the front desk and in the restaurant, to further elevate the guest experience.
3 Star
No, Hotel Cerna doesn't have any pool.
No, a spa isn't available at Hotel Cerna.
No, Hotel Cerna doesn't allow dogs.
No, parking facilities aren't available at Hotel Cerna.
No, Hotel Cerna doesn't have a gym.
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