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Summary of reviewsHoliday Inn Express - Sault Ste. Marie by IHG, is celebrated for its prime location, friendly staff and excellent amenities. Situated conveniently near the waterfront and various attractions, the hotel offers easy access to parks, the picturesque St. Mary's River, local dining and shopping centers like the Station Mall. The close proximity to the Agawa Canyon Tour Train Station also enhances its appeal for travelers.
Guests consistently rave about the hotel's breakfast, describing it as substantial, varied and delicious. The hot buffet includes items such as western omelettes, fresh pancakes, eggs, sausage, bacon and waffles. The friendly and attentive breakfast staff add to the positive dining experience, making breakfast a highlight of many stays.
The rooms are frequently praised for their comfort, cleanliness and modern amenities. Visitors find the beds especially comfortable and the rooms are accurately described by the provided photos. Equipped with fridges, microwaves and Keurig coffee machines, the rooms cater to both short and extended stays. The hotel's commitment to cleanliness extends throughout the property with many guests noting the spotless and well-maintained environment.
The staff at Holiday Inn Express - Sault Ste. Marie receives high marks for their welcoming and helpful demeanor. Many guests commend the personnel for their willingness to go above and beyond in providing exceptional service. The positive attitude of the staff significantly enhances the overall guest experience.
The hotel's pool area, including a hot tub and sauna, is another standout feature. The well-maintained facilities offer a refreshing and relaxing experience, which is particularly appreciated after long journeys. Families, especially children, enjoy the pool, making it a cherished part of their stay.
Overall, the Holiday Inn Express - Sault Ste. Marie by IHG, is a highly recommended choice for travelers. Its advantageous location, excellent amenities and dedicated staff combine to create a satisfying and comfortable experience for guests. Show more
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Categories
Hotel near Ski Resorts
Located in Sault Ste. Marie, this hotel provides a comfortable and convenient base for skiing at nearby Searchmont Resort. It offers standard amenities suitable for travelers seeking winter sports activities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Suite with Sofa BedFeaturing a spacious bathroom, this suite includes a flat-screen cable TV, a seating area and separate living room. Tea-and coffee-making facilities are also provided.
Standard King Room with Extra Floor SpaceFeaturing a spacious living area, this room includes a flat-screen cable TV and an en suite bathroom. Tea and coffee-making facilities are also provided.
Double Room - Disability Access with Roll-in ShowerA flat-screen cable TV, seating area and an en suite bathroom are provided in this room. Tea and coffee-making facilities are also provided.
Standard Queen RoomThis room includes a flat-screen cable TV, a seating area and an en suite bathroom. Tea and coffee-making facilities are also provided.
Standard Room with Two Queen BedsThis room includes a flat-screen cable TV, a seating area and an en suite bathroom. Tea and coffee-making facilities are also provided.
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King RoomA flat-screen cable TV, seating area and an en suite bathroom are provided in this room. Tea and coffee-making facilities are also provided.
King Room - Mobility Access/Roll in Shower - Non-SmokingThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room features a TV with cable channels. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Situated in the heart of Sault Ste. Marie, the Holiday Inn Express - Sault Ste. Marie by IHG, offers an enviable location that scores high marks for its proximity to various attractions and amenities. The hotel enjoys a prime spot near the waterfront, providing easy access to the boardwalk, parks and the picturesque St. Mary's River. Guests are delighted with its convenience to the harbour and the bustling downtown core, making it an ideal choice for those looking to explore local dining options and shopping centers such as the Station Mall.
Travelers appreciate the hotel's accessibility, particularly its closeness to the Agawa Canyon Tour Train Station, perfect for those planning to indulge in a scenic train ride. The convenience of being able to walk to nearby restaurants for dinner adds to the hotel's appeal. The friendly and helpful staff, along with clean facilities and a great breakfast, further enhance the guest experience.
However, some concerns about the safety of the location are noted with a few guests mentioning warnings about car break-ins and theft in the area. Despite these safety concerns, the hotel remains a favorite for many due to its advantageous location and the convenience it offers to travelers.
Breakfast
The breakfast at the Holiday Inn Express in Sault Ste. Marie, an IHG Hotel, consistently receives high praise from its guests. Descriptions like best breakfast ever, fantastic breakfast and exceptional breakfast highlight the overall satisfaction. Guests appreciated the variety and quality of options with phrases like good variety of items and tasty food, comprehensive breakfast and excellent choices being recurrent themes. The hot breakfast buffet, featuring items such as western omelettes, fresh pancakes, eggs, sausage, bacon and waffles, garnered particular acclaim.
Many noted the breakfast is substantial and offers a nutritious start to the day. The friendly and polite staff contribute significantly to the positive experience, adding a touch of hospitality that enhances the meal. Despite one comment about the breakfast needing improvement and occasional issues with food stocking during peak times, the feedback is predominantly favorable. The consistent availability and good organization of the breakfast were also highlighted, making it one of the best parts of guests' stays. Overall, the breakfast experience at this hotel stands out positively among travelers, contributing to the overall appeal of staying here.
Rooms
The rooms at Holiday Inn Express - Sault Ste. Marie by IHG, receive high praise for their comfort and cleanliness. Guests appreciate the comfy, clean beds and the accuracy of room descriptions, noting that the accommodations look just like the photos. The rooms are described as spacious and cozy, featuring nice fixtures and modern updates. Visitors also enjoy the well-equipped rooms that include amenities such as fridges, microwaves and Keurig coffee machines, ensuring a convenient stay. The atmosphere is consistently noted as being comfortable, quiet and relaxing, making it an ideal choice for both restful nights and extended stays. The hotel provides ample space, even in accessible rooms and maintains a high standard of cleanliness throughout. Overall, guests repeatedly commend the combination of spaciousness, comfort and cleanliness in the rooms, making for a satisfying experience.
Beds
The Holiday Inn Express - Sault Ste. Marie by IHG, garners high praise for its beds from guest reviews. Visitors consistently describe the beds as very comfortable with some mentioning that the bedding and pillows also add to the comfort. Guests appreciate the clean and updated rooms, contributing to an overall positive stay. One of the standout features includes the soft sheets and the best pillows ever. While the majority of reviews highlight the beds as a significant plus, there was a minor remark about the beds being too hard. Overall, the hotel seems to provide a restful experience with its well-regarded bedding and modern room updates.
Cleanliness
Holiday Inn Express - Sault Ste. Marie by IHG, garners considerable praise for its cleanliness and comfortable accommodations. Guests frequently highlight the hotel's immaculate condition, describing it as very clean, well maintained and spotless. The rooms receive consistent commendations for being clean, spacious and comfortable with many noting the comfort of the beds and the quality of the bedding. The establishment's dedication to hygiene is further underscored by its effective COVID-19 prevention measures, which include tightly controlled pool access.
Despite being well-used and showing some signs of wear, the property maintains high standards of cleanliness throughout. The staff are often described as friendly and helpful with the overall environment being inviting and well presented. The complimentary breakfast also receives positive mentions, offering a variety of options that contribute to a satisfying stay. Overall, for travelers prioritizing a clean and comfortable hotel, this Holiday Inn Express stands out as an excellent choice.
Staff
Visitors to the Holiday Inn Express in Sault Ste. Marie consistently highlight the warm and welcoming demeanor of the staff. Descriptions such as pleasant, friendly and helpful frequently appear, painting a picture of a team committed to making guests feel at home. Numerous reviewers specifically commend the staff for their exceptional service and willingness to go above and beyond.
Despite a few isolated incidents of rudeness and delays in check-in, the overall impression is overwhelmingly positive. Guests appreciate the informative assistance provided by staff and also note the cleanliness and comfort of the hotel rooms. The positive attitude of staff extends to various points of service, including front desk and breakfast times, where visitors often found the personnel to be particularly amiable and supportive.
In summary, the Holiday Inn Express in Sault Ste. Marie is praised for its friendly and efficient staff, contributing significantly to guests' enjoyable experiences. Whether offering helpful advice or ensuring room cleanliness, the team at this hotel appears dedicated to delivering quality service.
Pool
The Holiday Inn Express in Sault Ste. Marie offers a pool experience that has garnered positive reviews from its guests. The pool and hot tub are available early, providing a refreshing option after a lengthy drive, which many guests appreciated. The pool area, including a sauna, is noted to be clean and an added benefit to the overall stay. Visitors frequently compliment the pool, describing it as nice, good and even great. The hot tub and sauna add an extra layer of relaxation, making it a well-rounded facility.
Families, particularly children, seem to enjoy the pool immensely, turning it into a highlight of their stay. The pool area is described as being very clean, which adds to its appeal. Despite some occasional comments about cloudy water, the general consensus is that the maintenance of the pool is commendable. The combination of friendly staff and the availability of the pool, jacuzzi and sauna contributes to a pleasant guest experience. Additionally, the hotel offers a free hot breakfast that surpasses typical expectations, rounding out an overall enjoyable stay at this conveniently located facility.
Yes, Holiday Inn Express - Sault Ste. Marie by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express - Sault Ste. Marie by IHG.
No, Holiday Inn Express - Sault Ste. Marie by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express - Sault Ste. Marie by IHG.
No, Holiday Inn Express - Sault Ste. Marie by IHG doesn't have a gym.