Kemah Edgewater Hotel, SureStay Collection by Best Western
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Summary of reviewsKemah Edgewater Hotel, SureStay Collection by Best Western is lauded for its excellent location, making it an ideal base for guests interested in exploring a variety of attractions such as NASA Space Center Houston, Kemah Boardwalk and Galveston. Its proximity to Clear Lake and El Jardin beach, along with easy access to main roads like I-45, adds to its appeal. Guests find the neighborhood pleasant and appreciate its convenience, making the hotel a good value for both leisure and business travelers. The hotel is also pet-friendly with welcoming and friendly staff adding to the overall positive experience.
The rooms at the hotel receive generally positive feedback with many guests praising their spaciousness, cleanliness and modern decor. Fridges and microwaves in the rooms add to their convenience. However, there are occasional issues with musty odors, room maintenance and plumbing systems. Despite these minor downsides, the large suites and family accommodations are particularly impressive, making it suitable for families and those requiring larger spaces.
The staff at Kemah Edgewater Hotel, SureStay Collection by Best Western are frequently commended for their friendliness, attentiveness and helpfulness. Many guests highlight the excellent service provided by the employees, contributing significantly to the overall appeal of the hotel. Despite a few mentions of sporadic availability at the front desk, the positive experiences suggest a commitment to outstanding customer service.
Cleanliness at the hotel is generally praised with many guests noting the well-maintained condition of the rooms and property. The friendly cleaning staff and daily maintenance add to the guests' satisfaction. However, there are occasional complaints about musty smells in rooms and the cleanliness of the pool area, which some found dirty or poorly maintained.
The breakfast experience at the hotel has mixed reviews. While some guests find the selection adequate, many others feel it is basic and lacking in variety. The absence of hot items like eggs and bacon is a common point of criticism and some guests were dissatisfied with the quality of the food and the small, sometimes unclean breakfast area. The lack of breakfast during certain stays, attributed to COVID-19, also left some feeling misled.
Internet connectivity is a significant area for improvement at Kemah Edgewater Hotel, SureStay Collection by Best Western with many guests experiencing slow, intermittent and often unusable wifi. This has caused some frustration among guests who needed reliable internet access during their stays.
The pool, despite some cleanliness issues, is a popular feature, especially among families and children. It remains open until 10 pm, offering extended leisure time. Improvements in maintenance and updates to the pool area could enhance the overall experience.
Parking at the hotel is convenient and stress-free with ample space and free parking options. Guests appreciate the easy access and the availability of handicapped parking and enclosed spaces, contributing to a positive experience.
The hotel is highly regarded for its family-friendly environment, featuring spacious rooms and excellent beds that comfortably accommodate families. Its strategic location near a family park adds to its appeal. The presence of a welcoming receptionist named Heather contributes positively to the family experience.
Overall, Kemah Edgewater Hotel, SureStay Collection by Best Western offers a pleasant and convenient stay with its strategic location, spacious rooms, friendly staff and family-friendly atmosphere. While there are areas for improvement, particularly in breakfast variety, internet connectivity and pool maintenance, the hotel's positive attributes make it a solid choice for many travelers.
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The rooms at the hotel receive generally positive feedback with many guests praising their spaciousness, cleanliness and modern decor. Fridges and microwaves in the rooms add to their convenience. However, there are occasional issues with musty odors, room maintenance and plumbing systems. Despite these minor downsides, the large suites and family accommodations are particularly impressive, making it suitable for families and those requiring larger spaces.
The staff at Kemah Edgewater Hotel, SureStay Collection by Best Western are frequently commended for their friendliness, attentiveness and helpfulness. Many guests highlight the excellent service provided by the employees, contributing significantly to the overall appeal of the hotel. Despite a few mentions of sporadic availability at the front desk, the positive experiences suggest a commitment to outstanding customer service.
Cleanliness at the hotel is generally praised with many guests noting the well-maintained condition of the rooms and property. The friendly cleaning staff and daily maintenance add to the guests' satisfaction. However, there are occasional complaints about musty smells in rooms and the cleanliness of the pool area, which some found dirty or poorly maintained.
The breakfast experience at the hotel has mixed reviews. While some guests find the selection adequate, many others feel it is basic and lacking in variety. The absence of hot items like eggs and bacon is a common point of criticism and some guests were dissatisfied with the quality of the food and the small, sometimes unclean breakfast area. The lack of breakfast during certain stays, attributed to COVID-19, also left some feeling misled.
Internet connectivity is a significant area for improvement at Kemah Edgewater Hotel, SureStay Collection by Best Western with many guests experiencing slow, intermittent and often unusable wifi. This has caused some frustration among guests who needed reliable internet access during their stays.
The pool, despite some cleanliness issues, is a popular feature, especially among families and children. It remains open until 10 pm, offering extended leisure time. Improvements in maintenance and updates to the pool area could enhance the overall experience.
Parking at the hotel is convenient and stress-free with ample space and free parking options. Guests appreciate the easy access and the availability of handicapped parking and enclosed spaces, contributing to a positive experience.
The hotel is highly regarded for its family-friendly environment, featuring spacious rooms and excellent beds that comfortably accommodate families. Its strategic location near a family park adds to its appeal. The presence of a welcoming receptionist named Heather contributes positively to the family experience.
Overall, Kemah Edgewater Hotel, SureStay Collection by Best Western offers a pleasant and convenient stay with its strategic location, spacious rooms, friendly staff and family-friendly atmosphere. While there are areas for improvement, particularly in breakfast variety, internet connectivity and pool maintenance, the hotel's positive attributes make it a solid choice for many travelers.
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Guest Reviews
Kemah Edgewater Hotel, SureStay Collection by Best Western is frequently praised for its outstanding location, making it an ideal base for a variety of activities and attractions. Guests consistently highlight the convenience of its proximity to major sites such as NASA Space Center Houston, Kemah Boardwalk and Galveston. A short drive from the hotel will get you to Clear Lake and the delightful seaside attractions, including El Jardin beach. Travelers note it's especially suitable for visits to the NASA Visitor Center with many pointing out it's just 5-10 minutes away by car.
The hotel's setting offers easy access to a plethora of dining options and local attractions like the Johnson Space Center. Located centrally in the city, it's a great spot for those looking to explore everything from space exhibits to waterfront experiences with minimal hassle and traffic. Guests also appreciate its close vicinity to main roads like I-45, providing quick routes to various planned destinations.
Moreover, the neighborhood is described as pleasant and the convenience of the location is repeatedly emphasized, making it a good value for the price. Whether traveling for business or leisure, visitors find it a central and practical choice that is also pet-friendly. The hotel is noted for being clean and welcoming with friendly staff adding to the overall positive experience.
The breakfast experience at Kemah Edgewater Hotel, SureStay Collection by Best Western has garnered mixed reviews from guests. On the positive side, some guests described the breakfast as nice, decent or even amazing with a selection that includes coffee, juice, milk, cereal, breads, bagels, muffins, yogurt and fruit. However, the breakfast is predominantly noted as being basic, minimal and lacking in variety. Many guests mentioned the absence of hot breakfast items like eggs, sausage and bacon and several noted the lack of protein options. The available food items were often prepackaged and there were complaints about the quality, such as stale cereal and muffins, watered-down juice and thick waffle mix.
The breakfast area itself received criticism for being small and sometimes filthy with flimsy plastic utensils that struggled to cut through waffles. Some commented on the limited and sometimes inadequate restocking of breakfast items, especially noting that breakfast would often be cleared away by 9am even on weekends. There was a sentiment that the offerings could be more substantial and varied, especially when compared to what is typically expected or advertised.
Several reviews highlighted that no breakfast was provided at all during their stays, which many attributed to COVID-19 restrictions. This absence left some guests feeling misled by online advertisements promising breakfast.
Overall, while the breakfast fulfills basic needs for some guests, it falls short of expectations for many, particularly those anticipating a more robust or hot breakfast experience. The consensus is that there is significant room for improvement in both the variety and quality of the breakfast offering at Kemah Edgewater Hotel, SureStay Collection by Best Western.
Kemah Edgewater Hotel, SureStay Collection by Best Western offers a mixture of experiences when it comes to its rooms. On the positive side, guests frequently mention that the rooms are spacious, clean and comfortable. Many found the large suites and family accommodations particularly impressive with descriptions focusing on the ample space and modern decor. Rooms are well-equipped with conveniences like fridges and microwaves and some bathrooms have been recently updated.
However, there are a few recurring issues that travelers should be aware of. Musty and unpleasant odors were noted in many reviews with some guests reporting mildew smells and even issues with room cleanliness. The condition of the rooms varies with some showing signs of wear and tear such as cracked windows, chipped flooring and broken mirrors. Additionally, the plumbing and AC systems seem to have some problems, leading to occasional inconveniences like leaking air conditioners and running toilets.
Overall, while the spaciousness and comfort of the rooms at Kemah Edgewater Hotel, SureStay Collection by Best Western are praised, potential guests should be prepared for possible maintenance issues and occasional odor problems. For families and those needing larger spaces, the hotel offers ample room sizes and convenient amenities, making it a suitable choice if the minor downsides can be overlooked.
Guests at the Kemah Edgewater Hotel, SureStay Collection by Best Western have shared a variety of opinions about the hotel's beds with many highlighting positive experiences. Descriptions frequently include comfortable, clean and spacious beds with numerous mentions of big king-size beds that offer a restful night's sleep. The beds and pillows are often described as very comfortable with several guests noting that they slept well during their stay.
However, there are some mixed reviews. While many found the mattresses to be soft and accommodating, some guests mentioned issues such as sagging or uneven mattresses. A few reviews pointed out that beds were either too soft or needed replacement and some mattresses were reported as old or worn out. Despite these occasional negative comments, the general sentiment leans towards the beds being extremely comfortable and providing a good sleep experience.
In summary, while the Kemah Edgewater Hotel, SureStay Collection by Best Western beds are largely praised for their comfort and cleanliness, attention may be needed to ensure consistency with all mattresses to maintain a positive guest experience.
The cleanliness of Kemah Edgewater Hotel, SureStay Collection by Best Western receives generally positive feedback from guests, who often highlight the overall clean and well-maintained condition of the rooms and hotel property. Many reviews commend the rooms and bathrooms for being very clean and comfortable. The hotel is noted as clean and tidy both inside and outside with daily cleaning carried out punctually. Guests also appreciate the friendly cleaning staff and the good value for money. Some even mention that the cleanest mattresses they have encountered are found here.
However, there are recurring complaints about the musty or stale smells in several rooms, detracting from the otherwise clean appearance. The pool area is frequently criticized for being dirty with some mentioning cloudy water and scum-laden tiles. Guests occasionally report issues with the hotel smelling musty or old and there are mentions of carpets and external areas requiring better upkeep, including overflowing trash bins.
Despite these few negative points, the hotel’s cleanliness, complemented by friendly staff and clean public areas, largely satisfies guests, making it a practical and comfortable choice for many.
Visitors to the Kemah Edgewater Hotel, SureStay Collection by Best Western have consistently praised the friendly and accommodating nature of the hotel staff. Guests frequently describe the employees as pleasant, super attentive and extremely helpful. Many reviewers highlighted that the staff, from front desk attendants to management, provided excellent service and were quick to offer recommendations for local attractions, making stays more enjoyable.
Several guests noted the welcoming demeanor of specific employees with some mentioning that certain workers went above and beyond to ensure a pleasant experience. Despite a few mentions of sporadic availability at the front desk, the overall impression is that the staff are committed to delivering outstanding customer service. Words like polite, courteous and personable are commonly used to describe the overall demeanor of the hotel personnel.
Whether addressing guest needs, providing directions or simply maintaining a kind and friendly atmosphere, the staff at Kemah Edgewater Hotel, SureStay Collection by Best Western have earned commendations for their dedication and attentiveness. The positive experiences shared by guests suggest that the staff's commitment to excellent service significantly contributes to the overall appeal of the hotel.
The wifi at the Kemah Edgewater Hotel, SureStay Collection by Best Western has received a considerable amount of criticism from guests. Common themes in the feedback highlighted that the wifi was slow, intermittent and often unusable. Many guests reported connectivity issues with the wifi not working properly or being completely unavailable. Some guests even mentioned that the hotel wifi was almost nonexistent, rendering it useless for their needs. Additionally, there were concerns about poor signal strength and the inability to maintain a stable connection. Users also mentioned that they had to seek alternative wifi options outside the hotel due to the poor internet quality. There was a general consensus that the wifi requires significant improvement to meet modern standards and enhance the guest experience.
Kemah Edgewater Hotel, SureStay Collection by Best Western offers a pool that has been a notable feature for many guests. Despite some concerns regarding its cleanliness and maintenance, such as reports of dirty, cloudy water and outdated furniture, the pool still manages to attract families and children. Guests appreciate the fact that it stays open until 10 pm, allowing for extended leisure time. The pool area benefits from partial shade later in the day, providing a comfortable spot for young kids to enjoy. While issues with cleanliness and overall upkeep are frequently mentioned, many visitors found it convenient and pleasant to have a pool on-site for a refreshing dip. Improvements in maintenance and amenities could certainly elevate the experience for future guests.
Kemah Edgewater Hotel, SureStay Collection by Best Western offers a convenient and stress-free experience for guests when it comes to parking. The hotel provides ample parking space with plenty of spots available for all guests. Notably, the parking is easy to access with the added benefit of free parking options. Guests also have the convenience of parking right in front of the hotel. For those requiring special accommodations, the hotel ensures handicapped parking is available. Additionally, enclosed parking adds an extra layer of security. While some mention limited parking, the majority find there is sufficient space, contributing to an overall positive experience with the hotel's parking facilities.
Kemah Edgewater Hotel, SureStay Collection by Best Western receives praise for its family-friendly environment, making it a favorite for those traveling with kids. The hotel is strategically located near a family park, which adds to its appeal for family outings. Families appreciate the excellent beds and the spacious rooms, particularly the two-room suites, which are large enough to accommodate everyone comfortably.
Reviewers highlight the hotel's pleasant atmosphere, often noting its suitability for family groups, including those with teens and even pets. The presence of a receptionist named Heather is noted, possibly for her exceptional service or friendliness. Despite some minor disturbances, such as occasional noise from children late at night, the overall ambiance remains conducive to a pleasant family experience.
In summary, Kemah Edgewater Hotel, SureStay Collection by Best Western offers a comfortable and accommodating environment for families, featuring excellent facilities and a strategic location near a family park, making it a solid choice for those planning a family trip.
Kemah Edgewater Hotel, SureStay Collection by Best Western is highly regarded for its pet-friendly accommodations, making it a popular choice for travelers with dogs. The hotel provides a welcoming environment where guests can comfortably bring their pets along. Multiple reviews highlight that pets are allowed and the overall atmosphere is accommodating to furry friends. It's noted that the rooms are spacious enough to cater to pets, enhancing the convenience for pet owners.
However, some guests have mentioned that the pet fee is considered excessive at $20 per day per pet, which might be a point of consideration for budget-conscious travelers. Despite this, the general sentiment is positive and the hotel's pet-friendly policies are appreciated by many who travel with their dogs.
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Location
The hotel's setting offers easy access to a plethora of dining options and local attractions like the Johnson Space Center. Located centrally in the city, it's a great spot for those looking to explore everything from space exhibits to waterfront experiences with minimal hassle and traffic. Guests also appreciate its close vicinity to main roads like I-45, providing quick routes to various planned destinations.
Moreover, the neighborhood is described as pleasant and the convenience of the location is repeatedly emphasized, making it a good value for the price. Whether traveling for business or leisure, visitors find it a central and practical choice that is also pet-friendly. The hotel is noted for being clean and welcoming with friendly staff adding to the overall positive experience.
Breakfast
The breakfast area itself received criticism for being small and sometimes filthy with flimsy plastic utensils that struggled to cut through waffles. Some commented on the limited and sometimes inadequate restocking of breakfast items, especially noting that breakfast would often be cleared away by 9am even on weekends. There was a sentiment that the offerings could be more substantial and varied, especially when compared to what is typically expected or advertised.
Several reviews highlighted that no breakfast was provided at all during their stays, which many attributed to COVID-19 restrictions. This absence left some guests feeling misled by online advertisements promising breakfast.
Overall, while the breakfast fulfills basic needs for some guests, it falls short of expectations for many, particularly those anticipating a more robust or hot breakfast experience. The consensus is that there is significant room for improvement in both the variety and quality of the breakfast offering at Kemah Edgewater Hotel, SureStay Collection by Best Western.
Rooms
However, there are a few recurring issues that travelers should be aware of. Musty and unpleasant odors were noted in many reviews with some guests reporting mildew smells and even issues with room cleanliness. The condition of the rooms varies with some showing signs of wear and tear such as cracked windows, chipped flooring and broken mirrors. Additionally, the plumbing and AC systems seem to have some problems, leading to occasional inconveniences like leaking air conditioners and running toilets.
Overall, while the spaciousness and comfort of the rooms at Kemah Edgewater Hotel, SureStay Collection by Best Western are praised, potential guests should be prepared for possible maintenance issues and occasional odor problems. For families and those needing larger spaces, the hotel offers ample room sizes and convenient amenities, making it a suitable choice if the minor downsides can be overlooked.
Beds
However, there are some mixed reviews. While many found the mattresses to be soft and accommodating, some guests mentioned issues such as sagging or uneven mattresses. A few reviews pointed out that beds were either too soft or needed replacement and some mattresses were reported as old or worn out. Despite these occasional negative comments, the general sentiment leans towards the beds being extremely comfortable and providing a good sleep experience.
In summary, while the Kemah Edgewater Hotel, SureStay Collection by Best Western beds are largely praised for their comfort and cleanliness, attention may be needed to ensure consistency with all mattresses to maintain a positive guest experience.
Cleanliness
However, there are recurring complaints about the musty or stale smells in several rooms, detracting from the otherwise clean appearance. The pool area is frequently criticized for being dirty with some mentioning cloudy water and scum-laden tiles. Guests occasionally report issues with the hotel smelling musty or old and there are mentions of carpets and external areas requiring better upkeep, including overflowing trash bins.
Despite these few negative points, the hotel’s cleanliness, complemented by friendly staff and clean public areas, largely satisfies guests, making it a practical and comfortable choice for many.
Staff
Several guests noted the welcoming demeanor of specific employees with some mentioning that certain workers went above and beyond to ensure a pleasant experience. Despite a few mentions of sporadic availability at the front desk, the overall impression is that the staff are committed to delivering outstanding customer service. Words like polite, courteous and personable are commonly used to describe the overall demeanor of the hotel personnel.
Whether addressing guest needs, providing directions or simply maintaining a kind and friendly atmosphere, the staff at Kemah Edgewater Hotel, SureStay Collection by Best Western have earned commendations for their dedication and attentiveness. The positive experiences shared by guests suggest that the staff's commitment to excellent service significantly contributes to the overall appeal of the hotel.
Wi-Fi
Pool
Parking
Family
Reviewers highlight the hotel's pleasant atmosphere, often noting its suitability for family groups, including those with teens and even pets. The presence of a receptionist named Heather is noted, possibly for her exceptional service or friendliness. Despite some minor disturbances, such as occasional noise from children late at night, the overall ambiance remains conducive to a pleasant family experience.
In summary, Kemah Edgewater Hotel, SureStay Collection by Best Western offers a comfortable and accommodating environment for families, featuring excellent facilities and a strategic location near a family park, making it a solid choice for those planning a family trip.
Dog Friendly
However, some guests have mentioned that the pet fee is considered excessive at $20 per day per pet, which might be a point of consideration for budget-conscious travelers. Despite this, the general sentiment is positive and the hotel's pet-friendly policies are appreciated by many who travel with their dogs.
Yes, Kemah Edgewater Hotel, SureStay Collection by Best Western has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Kemah Edgewater Hotel, SureStay Collection by Best Western.
Yes, Kemah Edgewater Hotel, SureStay Collection by Best Western welcomes dogs.
No, parking facilities aren't available at Kemah Edgewater Hotel, SureStay Collection by Best Western.
Yes, Kemah Edgewater Hotel, SureStay Collection by Best Western has a gym.
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