Hotel Condes de Castilla

Segovia 40.94928400, -4.12215300 , José Canalejas, 5 (Show on Map)
8.0
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Condes de Castilla is situated in an unbeatable location in the heart of Segovia, providing guests easy access to main attractions such as Plaza Mayor, the cathedral and the Aqueduct, all within walking distance. This central positioning is highly praised, enabling visitors to fully experience the city's historical charm.

The rooms at the hotel are generally appreciated for their cleanliness, comfort and cozy ambiance. Many guests highlight the spacious accommodations, comfortable mattresses and effective air conditioning, which contribute to a restful night's sleep. Despite occasional mentions of outdated decor and maintenance issues, the overall comfort and cleanliness leave a favorable impression on visitors. The reception staff also receive commendations for their friendliness and professional service, enhancing the guest experience with helpful advice and efficient handling of any needs.

While breakfast at Hotel Condes de Castilla has received mixed reviews with some guests praising the variety and quality, others have found it lacking and opted for local dining options. However, this does not significantly detract from the overall positive experience at the hotel.

The hotel's cleanliness is frequently highlighted with many visitors describing both the rooms and the bathrooms as impeccably clean. The attention to detail by the cleaning staff contributes to this positive perception.

The staff’s exemplary service is a standout feature with numerous reviews noting their friendliness, attentiveness and willingness to go above and beyond to assist guests. Both reception teams, day and night, are praised for their knowledge and valuable recommendations, contributing significantly to the overall guest satisfaction.

Parking, though not directly available at the hotel, is well-managed through an efficient valet service that resolves any inconvenience. Guests appreciate this solution, especially when traveling with rented cars.

Beds are another highlight with many visitors praising their comfort, making sleep a pleasant experience. Some guests did find the beds to be either too hard or too small, but these comments are in the minority compared to the positive feedback.

As a 3-star establishment, Hotel Condes de Castilla offers a charming and cozy ambiance that balances affordability with comfort. The historical decor aligns with expectations, providing a satisfactory stay for guests mindful of budget constraints. While there are some minor complaints about car accessibility and parking costs, the hotel's overall charm and value make it a reasonable and cozy choice for travelers to Segovia.

In summary, Hotel Condes de Castilla stands out for its exceptional location, clean and comfortable rooms, friendly and helpful staff and effective parking solutions, making it a memorable and pleasant choice for visitors to Segovia. Despite some areas for improvement, the hotel continues to receive high praise for its warm atmosphere and value.
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Hotel near Nightlife Spots
Situated on José Canalejas, this hotel is close to Plaza Mayor, offering convenient access to the area's nightlife. The central location provides many options for evening entertainment.

Business Hotel
This hotel provides standard amenities suitable for business stays in Segovia.

Hotel with Parking
This hotel offers parking facilities. Guests can inquire for availability and costs.

Small Hotel
Located in the heart of Segovia on José Canalejas, this hotel offers a blend of comfort and accessibility. Its central location makes it easy to explore the city's historic sites. The hotel's size ensures a personal touch.

3-Star Hotel
Located in central Segovia, this restored 13th-century palace offers air-conditioned rooms with free Wi-Fi and flat-screen TVs. The hotel presents a quaint and cozy ambiance. It aligns well with expectations for a 3-star establishment.

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

Accessible Hotel

Room Types
Twin Room This air-conditioned room offers free Wi-Fi, a flat-screen TV, a minibar and a safe. The private bathroom comes with toiletries and a hairdryer.

Single Room This air-conditioned room offers free Wi-Fi, a flat-screen TV, a minibar and a safe. The private bathroom comes with toiletries and a hairdryer.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features parquet floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box as well as mountain views. The unit has 4 beds.

Triple Room The triple room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The triple room provides a flat-screen TV, a safe deposit box, parquet floors and heating. The unit has 3 beds.

Special Offer - Twin Room The twin/double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The twin/double room is fitted with a flat-screen TV, a safe deposit box, parquet floors, as well as heating. The unit has 2 beds.

Guest Reviews
8.0
Very Good
Location
Hotel Condes de Castilla boasts an exceptional location in the heart of Segovia, making it a prime choice for those wishing to explore the city on foot. Situated just a few meters from Plaza Mayor and the cathedral, the hotel offers unbeatable proximity to the main square and other key attractions such as the Aqueduct. This central positioning allows guests to experience the historical charm of Segovia with ease, where everything is within walking distance.

The hotel's convenience is further highlighted by its excellent parking service and comfortable rooms. Guests frequently praise its cleanliness and cozy ambiance with the added touch of relaxing music in the rooms making for a restful night's sleep. The staff’s friendliness and professional service, especially at the reception, enhance the overall experience.

Whether relocated to the nearby Hotel Spa Casa Mudéjar or staying directly at Condes de Castilla, the central, historic setting and warm atmosphere consistently receive high marks from visitors, ensuring a memorable stay in Segovia.

Breakfast
Hotel Condes de Castilla's breakfast service presents a mixed bag of impressions from guests. While some praised the buffet as plentiful, delicious and varied with sweet and savory options, many others found it to be disappointing. The main criticisms centered around the low quality of products, limited options and a lack of attention to dietary needs like celiac disease and lactose intolerance.

Several guests mentioned that the breakfast buffet, priced at 10 euros per person, was not up to their expectations, citing issues such as dry pastries, bad coffee and chemically tasting orange juice. The buffet was described as quite scarce with a heavy emphasis on sweet items like pastries and a lack of savory items such as eggs or sandwiches.

Some guests opted to skip the hotel breakfast in favor of local external bars, which they found more enjoyable. Comments on the breakfast service speed were also largely negative with reports of slow service and the necessity to request additional items from the waiter. On a brighter note, the hotel's central location was frequently admired, making it convenient for guests who chose to dine out for breakfast.

Rooms
Hotel Condes de Castilla offers guests a mix of experiences regarding its rooms. Many reviewers appreciated the clean and spacious accommodations with comfortable mattresses and excellent air conditioning noted frequently. The rooms were generally described as very comfortable, cozy and sometimes offered fantastic views. The quadruple room, in particular, was highlighted as being very large.

However, some guests mentioned that the rooms could benefit from updates with a few describing them as old-fashioned or outdated. There were complaints about occasional maintenance issues such as worn furniture, musty smells and malfunctioning bathroom fixtures. A recurring gripe was with the hotel WiFi being difficult to connect to and rooms that didn't match the initial booking. Moreover, some rooms were described as small and poorly laid out, which affected the overall comfort for certain travelers.

Despite a few criticisms, many visitors left happy with their stay, appreciating the overall comfort and cleanliness of the rooms. The reception staff and pleasant decor also made a positive impression.

Beds
Nestled in the heart of Segovia, Hotel Condes de Castilla offers a varied experience when it comes to its sleeping arrangements. The beds generally stand out as a highlight with many guests praising them for being very comfortable and some even calling them the best they have ever slept in. The mattresses typically receive positive remarks for being soft, adding to the overall comfort.

However, there are occasional less favorable comments noting that some beds felt too hard or too small for certain guests' preferences. Additionally, a few reviews mentioned that the pillows were too low, resulting in some discomfort.

While there are some aspects of the room decor that guests feel could use updating to bring a fresher and brighter ambiance, the overall feedback about the beds leans strongly towards a comfortable and restful experience at the hotel.

Cleanliness
Hotel Condes de Castilla consistently receives praise for its cleanliness with many guests highlighting the excellent job done by the cleaning staff, ensuring rooms are spotless. Reviews frequently describe the hotel as very clean, super clean and even impeccable. Guests mention that both rooms and bathrooms meet high standards of cleanliness, contributing to an overall positive experience.

However, there are a few isolated comments about cleanliness issues, such as unchecked towels and inadequate room cleaning. Despite these occasional concerns, the majority of guests find the hotel very clean and commend the friendly staff and their attention to detail. The hotel's clean environment, combined with its good location and quality-price ratio, leaves guests with a favorable impression.

Staff
When staying at Hotel Condes de Castilla, the experience is significantly enhanced by the exemplary service provided by the staff. Both day and night reception teams are known for their friendliness and exceptional willingness to resolve guests' needs. Numerous reviews highlight the staff as wonderful, professional and particularly kind, often going above and beyond to offer personal attention and assistance with any requests.

Guests frequently praise the staff's superb customer service, noting that the receptionists are excellent and very knowledgeable about the city, providing valuable advice for local exploration. The morning receptionist, in particular, receives commendations for making things more convenient for travelers. The hotel's staff is consistently described as incredibly kind, very attentive and helpful, ensuring that every guest feels welcomed and well-cared for throughout their stay.

Additionally, the positive interactions with the staff, coupled with their friendly and willing attitude, significantly contribute to the overall excellent guest experience at Hotel Condes de Castilla. From helpful recommendations for dining options to their readiness in addressing queries, the staff plays a crucial role in making visitors' stays memorable and enjoyable.

Parking
Hotel Condes de Castilla is praised for its excellent central location and helpful management. While the hotel does not have its own parking and the nearest designated parking area is rather distant, the inconvenience is mitigated by an impeccable and convenient valet service. Guests appreciate being able to drive up to the hotel to drop off their luggage, after which a valet efficiently handles the parking. This service, although somewhat costly, is very effective, especially for those with rented cars. Overall, the valet service has been highlighted as a significant advantage, resolving the parking issue satisfactorily.

3 Star
Hotel Condes de Castilla presents a quaint and cozy ambiance, perfect for those seeking a balance between affordability and comfort. Although its old-fashioned decor might not exude chic elegance, it aligns well with expectations for a 3-star establishment. Notable for its good balance between pricing and the facilities and services provided, it offers a satisfactory stay for those mindful of budget constraints.

While some guests mentioned challenges such as limited car accessibility and extra charges for parking, the hotel's overall charm and cozy atmosphere make up for these inconveniences. The online presentation of the hotel is attractive, which might raise expectations that are then met with a somewhat less impressive reality upon arrival, especially for those expecting a higher star rating. Nonetheless, the value it offers for its 3-star rating remains appreciated among visitors.

Guests also highlighted that when the hotel was unavailable, the alternative accommodation provided at the Mudéjar hotel was excellent and received high recommendations. Despite some reservations about the cost relative to the star rating and the absence of breakfast inclusion, Hotel Condes de Castilla remains a reasonable and cozy choice for travelers to Segovia seeking an economical option.


No, Hotel Condes de Castilla doesn't have any pool.

No, a spa isn't available at Hotel Condes de Castilla.

No, Hotel Condes de Castilla doesn't allow dogs.

Yes, parking facilities are available at Hotel Condes de Castilla.

No, Hotel Condes de Castilla doesn't have a gym.

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