Hotel ELE Acueducto
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Summary of reviewsHotel ELE Acueducto receives high praise primarily for its exceptional location, situated next to Segovia's iconic Roman aqueduct and providing guests with stunning views and easy access to the city's cultural sites, restaurants and shops. This prime positioning is particularly appreciated by tourists looking for convenience and a picturesque stay.
Guests frequently commend the hotel for its cleanliness and spacious rooms, which contribute to a comfortable experience. Despite some outdated decor and facilities, the rooms are well-maintained and equipped with essential amenities such as air conditioning and, in some cases, balconies offering pleasant views.
The hotel staff are a highlight, often described as friendly, attentive and helpful. Specific staff members receive individual commendations for their excellent service, contributing significantly to the overall positive guest experience.
The breakfast at Hotel ELE Acueducto has mixed reviews. While many guests appreciate the variety and quality of the buffet, noting items like fruits, breads, pastries and scrambled eggs as highlights, others find the breakfast service lacking in value, variety and efficiency. Dinner experiences also show a combination of well-prepared meals and cozy atmosphere alongside critiques of high prices, small portions and service inefficiencies.
Cleanliness is a notable positive aspect with rooms and common areas generally described as exceptionally clean. However, occasional lapses in housekeeping are mentioned. Guests frequently highlight the consistent effort of the housekeeping staff to maintain cleanliness, despite the hotel's dated facilities.
WiFi service at the hotel receives mixed feedback with some guests finding it fast and reliable, while others report issues with coverage and connectivity, indicating a need for improvement in this area.
The beds and mattresses are a significant concern with many guests finding them uncomfortable due to softness or wear and pillows also receiving criticism for insufficient support. This area clearly requires urgent attention to improve guest comfort.
As a three-star accommodation, the hotel receives mixed reviews regarding whether it meets these standards. While the location and price are often deemed excellent, outdated facilities and lackluster dining experiences detract from its overall rating.
Accessibility features at the hotel are a mixed bag. While it is conveniently reachable by car with nearby parking and public areas and elevators are wheelchair accessible, certain areas pose challenges for mobility-impaired guests. The hotel’s structure and some accommodations require better maintenance and renovations to improve accessibility and overall guest satisfaction.
In summary, Hotel ELE Acueducto excels in location, cleanliness and staff service but faces significant challenges with outdated facilities, bed comfort and consistent WiFi service. For visitors wanting a well-located and clean base to explore Segovia, it offers good value, but those seeking modern amenities and top-notch comfort might find it lacking.
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Guests frequently commend the hotel for its cleanliness and spacious rooms, which contribute to a comfortable experience. Despite some outdated decor and facilities, the rooms are well-maintained and equipped with essential amenities such as air conditioning and, in some cases, balconies offering pleasant views.
The hotel staff are a highlight, often described as friendly, attentive and helpful. Specific staff members receive individual commendations for their excellent service, contributing significantly to the overall positive guest experience.
The breakfast at Hotel ELE Acueducto has mixed reviews. While many guests appreciate the variety and quality of the buffet, noting items like fruits, breads, pastries and scrambled eggs as highlights, others find the breakfast service lacking in value, variety and efficiency. Dinner experiences also show a combination of well-prepared meals and cozy atmosphere alongside critiques of high prices, small portions and service inefficiencies.
Cleanliness is a notable positive aspect with rooms and common areas generally described as exceptionally clean. However, occasional lapses in housekeeping are mentioned. Guests frequently highlight the consistent effort of the housekeeping staff to maintain cleanliness, despite the hotel's dated facilities.
WiFi service at the hotel receives mixed feedback with some guests finding it fast and reliable, while others report issues with coverage and connectivity, indicating a need for improvement in this area.
The beds and mattresses are a significant concern with many guests finding them uncomfortable due to softness or wear and pillows also receiving criticism for insufficient support. This area clearly requires urgent attention to improve guest comfort.
As a three-star accommodation, the hotel receives mixed reviews regarding whether it meets these standards. While the location and price are often deemed excellent, outdated facilities and lackluster dining experiences detract from its overall rating.
Accessibility features at the hotel are a mixed bag. While it is conveniently reachable by car with nearby parking and public areas and elevators are wheelchair accessible, certain areas pose challenges for mobility-impaired guests. The hotel’s structure and some accommodations require better maintenance and renovations to improve accessibility and overall guest satisfaction.
In summary, Hotel ELE Acueducto excels in location, cleanliness and staff service but faces significant challenges with outdated facilities, bed comfort and consistent WiFi service. For visitors wanting a well-located and clean base to explore Segovia, it offers good value, but those seeking modern amenities and top-notch comfort might find it lacking.
Accessible Hotel
Hotel description mentions disabled access.
3-Star Hotel
Located in the center of Segovia, just 100 meters from the Roman aqueduct, this hotel offers air-conditioned rooms with views. It provides free Wi-Fi and a rooftop terrace. Its proximity to the aqueduct and comfortable rooms are frequently mentioned.
Hotel near Ski Resorts
About Hotel ELE Acueducto
License: H-40/19
Guest Reviews
Location
The hotel's exceptional positioning allows visitors to enjoy stunning views of the aqueduct directly from their rooms or balconies, enhancing their experience. The convenience of nearby public parking is also noted as a significant advantage, making it easy for those traveling by car.
Cleanliness and spaciousness of the rooms are frequently mentioned alongside the location, suggesting a well-maintained and comfortable stay. The staff, described as friendly and helpful, further enhances the positive experience by providing excellent service.
In summary, the standout feature of Hotel ELE Acueducto is its unbeatable location, perfect for both sightseeing and enjoying the city's various amenities, all while offering beautiful views and a clean, comfortable environment.
Breakfast
However, some guests found the breakfast experience lacking. Complaints about the high cost of the buffet, often deemed not worth the €10 price tag, were common. Several reviewers noted that the breakfast was somewhat scarce and lacking in variety with specific mentions of limited cold cuts and the absence of hot dishes like scrambled eggs. A number of reviews pointed out that the quality of certain items, like coffee and industrial pastries, failed to meet expectations.
Issues with the breakfast service itself were noted, including disorganized settings, slow replenishment of items and inattentive staff. Specific criticisms highlighted problems such as poor quality coffee, limited variety and the overall value for the price paid.
In summary, while the breakfast at Hotel ELE Acueducto has some strong points with a good variety of offerings that many guests enjoyed, there are notable areas for improvement in terms of value for money, service efficiency and the range of options provided. For those seeking a robust and satisfying breakfast experience, it may be worth considering the feedback and evaluating it against personal preferences and expectations.
Dinner
However, several shortcomings were also evident. Many guests found the hotel restaurant to be expensive with scarce portions and unprofessional service. Complaints included a lack of availability beyond breakfast hours, long waiting times and instances where essential items like coffee and cups were missing. There were also issues with the restaurant's smoke extraction, resulting in strong food smells in common areas and hallways.
While the hotel offers breakfast, lunch and dinner services, the limited availability and poor service led many guests to seek dining options outside, especially given the proximity to numerous bars and restaurants. This mix of positive dining elements and significant service gaps paints a complex picture of the hotel's culinary offerings.
Rooms
However, the hotel’s decor and facilities are notably outdated and in need of renovation. Many guests mention old furniture, dampness and deterioration in both rooms and bathrooms. Soundproofing is another common issue with noise from neighboring rooms and hallways often being a disturbance. Despite these drawbacks, the hotel's central location and the scenic views it offers from some of the rooms make it an attractive option for tourists.
While the facilities may feel stuck in the 80s and lacking modern updates, the spaciousness and cleanliness of the rooms provide a reasonable balance for those visiting Segovia. For guests seeking more updated amenities and decor, the hotel might require some consideration before booking.
Beds
The pillows also drew criticism for being too thin or too hard, providing insufficient support for a good night's sleep. Numerous reviewers suggested that the beds and pillows were outdated and in need of urgent replacement to meet acceptable standards of comfort.
In summary, while a handful of guests found the beds satisfactory, the prevailing sentiment among the reviews is that the hotel needs to address the quality and condition of its bedding to improve the overall guest experience.
Cleanliness
Staff
Specific members of the team, such as Felipe, Dayana and Dani, receive individual commendations for their exceptional service with guests remarking on their efficiency, professionalism and commitment to ensuring a pleasant experience. The reception staff are frequently noted for going above and beyond, providing helpful advice on local attractions and addressing any issues promptly and courteously.
In addition to the stellar staff, guests also appreciate the hotel's cleanliness and strategic location. These positive elements contribute to a generally favorable impression of Hotel ELE Acueducto, making the attentive and kind personnel a standout feature that enhances the overall guest experience.
Wi-Fi
3 Star
However, recurring criticisms point to outdated facilities and a need for significant renovations. Many find the furnishings and installations to be old, sometimes describing them as dating back to the 1970s. Observations about underwhelming dining experiences further suggest that the hotel’s amenities do not fully align with its three-star classification. Despite decorative efforts, the age and condition of the hotel seem to fall short of guest expectations for a contemporary three-star establishment. Overall, while Hotel ELE Acueducto may serve basic lodging needs, it requires considerable updates to truly reflect its three-star rating.
Accessible
However, while the hotel provides accessible guidance assistance and caters to wheelchair users, it is not fully accessible in all aspects. Certain areas, like stairs and terrace rooms, present accessibility challenges. Some guests have also mentioned receiving rooms adapted for disabled individuals even when not requested, suggesting a need for better room allocation practices.
The building itself has seen better days with many guests noting outdated facilities that require urgent maintenance. Issues such as broken stairs, old carpets, leaky toilets and narrow bath curtains point to a pressing need for renovation. These conditions detract from the overall experience, despite the hotel's good location and structural accessibility.
Still, the hotel features practical amenities like WiFi and convenient public parking right at the front door. The ease of reaching the hotel from the train station via bus is another plus. Overall, while Hotel ELE Acueducto shows promise in terms of location and basic accessibility, significant improvements are necessary to make it a top choice for travelers seeking modern and fully functional accommodations.
No, Hotel ELE Acueducto doesn't have any pool.
No, a spa isn't available at Hotel ELE Acueducto.
No, Hotel ELE Acueducto doesn't allow dogs.
No, parking facilities aren't available at Hotel ELE Acueducto.
No, Hotel ELE Acueducto doesn't have a gym.
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