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Summary of reviewsBig Valley Hotel Fazenda is celebrated for its serene, picturesque setting that offers a perfect blend of convenience and tranquility, situated just minutes from the center of Serra Negra. Its well-landscaped grounds with beautiful lakes provide an idyllic escape for nature lovers seeking relaxation, complemented by the hotel's quiet atmosphere. Visitors enjoy easy access to leisure facilities amid the property's natural beauty, enhancing their stay with a peaceful retreat that remains connected to city attractions.
The breakfast service at Big Valley Hotel Fazenda is typically met with positive feedback, known for its welcoming staff and quality food. Guests particularly appreciate the variety, including homemade potato bread and onion bread, despite some desires for additional menu diversity. While there are minor critiques about coffee temperature and breakfast timing, overall, the experience is satisfactory.
Although dinner reviews are mixed, guests appreciate the charming setting and amenities like the heated pool, which remain enjoyable throughout varying weather conditions. However, the dining offerings could benefit from added variety and flavor enhancements to fully complement the hotel's ambient surroundings.
Room accommodations receive praise for cleanliness, spaciousness, and tranquility, offering guests a pleasant aesthetic. Yet, there's an acknowledgment of a need for modernization, as rooms lack air conditioning and some furnishings show wear, with beds being too hard or soft, pointing to room for improvement in comfort.
Cleanliness throughout the hotel is consistently recognized, with tidy surroundings and attentive staff contributing to a pleasant stay. Despite some areas needing maintenance, such as bathroom hygiene and pool cleaning, the positive interaction with staff remains a highlight, noted for exceptional service and cordial demeanor.
The pool facilities, including both indoor and outdoor options, are favored for their inclusivity, accommodating families with designated sections for children. While minor maintenance and cleanliness issues do arise, these facilities are generally seen as providing enjoyable leisure activities in the hotel's charming setting.
Overall, Big Valley Hotel Fazenda is appreciated for its natural beauty, welcoming atmosphere, and attentive staff, offering guests a peaceful and enjoyable experience, albeit with opportunities for improvement in dining variety, room comfort, and pool maintenance. Show more
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Categories
Farm Stay with Swimming Pool
Offering a blend of farm stay charm and modern comforts, this hotel features a swimming pool and various activities like horseback riding and hiking. It is ideal for families looking to immerse themselves in nature.
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
Farm Stay with Parking
This farm stay provides a free and spacious car park, with free self parking available. Accessible parking is also offered.
Farm Stay with Outdoor Pool
As a 'hotel fazenda', it offers a rural experience with an outdoor pool, providing guests with a relaxing environment connected to nature.
Farm Stay Taking Steps Towards Sustainability
Dog Friendly Farm Stay
Dogs Stay Free
Accessible Farm Stay
Farm Stay with Tennis Courts
Farm Stay where Dogs Stay Free
Farm Stay with Pool Water Slide
Farm Stay with Indoor Pool
Farm Stay with Heated Pool
Room Types
Chalet (3 Adults)With pleasant garden views, this chalet offers a TV, telephone, minibar and fan. Wi-Fi is free.
Chalet (4 Adults)With pleasant garden views, this chalet offers a TV, telephone, minibar and fan. Wi-Fi is free.
Family RoomThis family room features a private bathroom, a private entrance, a minibar as well as a patio. The unit offers 3 beds.
Superior ChaletBoasting a private entrance, this air-conditioned chalet comes with 1 bedroom and 1 bathroom with a shower. This chalet has a minibar, a wardrobe, a flat-screen TV and a patio. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Nestled in a serene and picturesque setting, Big Valley Hotel Fazenda boasts a prime location that guests consistently praise. Located just a short drive—approximately seven minutes—from the center of Serra Negra, the hotel offers both convenience and tranquility. The well-landscaped and organized grounds invite relaxation with beautifully maintained lakes and expansive views. The area is quiet, providing a peaceful retreat surrounded by nature, making it a perfect escape for those looking to unwind. Despite a slightly bumpy approach, access to the hotel is straightforward. Guests particularly appreciate the property's natural beauty and the easy access to leisure facilities, highlighting it as an ideal spot for resting and reconnecting with nature while still being close to city attractions.
Breakfast
Breakfast at Big Valley Hotel Fazenda receives generally positive feedback from guests, highlighting its excellence and the welcoming service that accompanies it. Many guests appreciate the variety available, with an array of fruits and the popular homemade potato bread frequently mentioned. While the breakfast is often described as simple, the quality of food is generally praised, with some standout elements like the onion bread leaving a positive impression. There are, however, occasional mentions of limited options and a desire for more diversity in the menu, such as the inclusion of scrambled eggs and natural juices. Despite some minor critiques about the temperature of the coffee and the late start time of the breakfast service, visitors generally find it satisfactory and commend the overall dining experience at the hotel.
Dinner
Big Valley Hotel Fazenda offers an enchanting setting that delights guests with its scenic beauty and charm, making it a comfortable place to unwind. Many visitors appreciated the availability of a heated pool, which is a great feature during less sunny days, allowing for relaxation regardless of the weather. However, when it comes to dining, guests had varied experiences. While some found the lunch and dinner options to be satisfactory, others noted a lack of variety and flavor, expressing a need for improvement in this area. The repetition of menu items and issues such as the feijoada and lasagna being underwhelming draw attention to potential areas for enhancement. Overall, while the ambience and certain amenities of the hotel make for an enjoyable stay, the dining experience could benefit from added variety and taste improvements to align with the picturesque environment.
Rooms
Big Valley Hotel Fazenda offers a mixed experience when it comes to room accommodations, with reviews highlighting both strengths and areas for improvement. The rooms are generally praised for being clean, spacious, and tidy, providing a pleasant aesthetic. Guests appreciate the tranquility, complemented by delightful sounds of birds in the morning, and many mention enjoying a warm shower.
On the other hand, several guests found the rooms lacking in modern amenities, with some accommodations described as old-fashioned and basic. The absence of air conditioning is a notable downside, especially since some rooms are exposed to the sun, making them quite hot. Fans are available, but they are not sufficient for cooling. The infrastructure and furnishings, such as beds and minibars, could benefit from modernization, as some beds are hard with thin mattresses, and older fixtures can show signs of wear.
In summary, while the clean and expansive rooms with pleasant surroundings create a welcoming atmosphere, updating room facilities and improving comfort could greatly enhance the overall guest experience at Big Valley Hotel Fazenda.
Beds
Big Valley Hotel Fazenda offers spacious and clean rooms that guests appreciate for their tidiness. However, there is a recurring concern about the comfort of the beds. Several guests have mentioned that the mattresses are excessively soft, which can lead to discomfort and even back pain for some. The beds might also be considered small for couples or taller individuals. It appears that the hotel's furniture and facilities could use some modernization, specifically with regard to the bedding, as better support could enhance the overall guest experience. Despite these concerns, the appeal of the hotel's attractions, fun, and food continues to draw visitors.
Cleanliness
Big Valley Hotel Fazenda offers a clean and well-maintained environment, ensuring guests a comfortable stay despite its simplicity. Rooms are noted for their cleanliness, with a good structure and the added bonus of a warm shower. The hotel excels in providing a tidy and insect-free experience, making it a pleasant choice for nature lovers who appreciate the beauty surrounding the location. The staff consistently receives praise for their attentiveness and politeness, contributing to a positive overall atmosphere. Guests enjoy the homemade, simple food, highlighting its taste and quality. However, certain areas, such as the bathroom hygiene and pool cleaning, require improvement to enhance the experience further. While there are aspects needing maintenance, the establishment shows great potential to elevate its appeal.
Staff
At Big Valley Hotel Fazenda, guests consistently praise the staff for their exceptional service. Reviews highlight the attentiveness and friendliness of the staff across various areas of the hotel, from the reception to the restaurant. Guests appreciate the politeness and helpfulness of the hotel staff, noting that their attention to detail contributes significantly to a welcoming atmosphere. The recreation team receives special mention for enhancing the guest experience with engaging activities. The cafeteria staff also stands out for their excellent attentiveness, ensuring that accommodations and services are both comfortable and enjoyable.
The overall environment at the hotel is described as friendly and inviting, making it an excellent place to rest and recharge. Guests commend the team for their effort in maintaining a high level of service throughout their stay, whether it involves reserving a table at the restaurant or ensuring comfortable amenities in the rooms and leisure facilities.
While most interactions with staff are noted as positive, there are occasional mentions of minor issues, such as difficulty at the reception in resolving certain matters. Despite this, the general sentiment toward the staff remains upbeat, emphasizing their polite and enthusiastic demeanor. Overall, the attentive nature and cordial interactions with the staff at Big Valley Hotel Fazenda play a pivotal role in creating a charming and enjoyable guest experience.
Pool
The Big Valley Hotel Fazenda offers a comprehensive pool experience that caters to various preferences, with both indoor and outdoor facilities. Guests frequently highlight the appeal of the heated pool, especially during less sunny weather, making it a favored relaxation option. Additionally, the pools boast a commendable size with sections designed specifically for children, ensuring an inclusive environment for families. The surrounding pool area is spacious, accommodating guests comfortably and contributing to a pleasurable stay. However, some reviews mention cleanliness issues, particularly with the heated pool, alongside sporadic maintenance concerns. While the pool bar's service might occasionally fall short of expectations, overall, the pool facilities are praised for their ability to deliver enjoyable leisure activities amid a charming farm setting.
Yes, Big Valley Hotel Fazenda has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Big Valley Hotel Fazenda.
Yes, Big Valley Hotel Fazenda welcomes dogs.
Yes, parking facilities are available at Big Valley Hotel Fazenda.