Pousada hotel CASARÃO
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Summary of reviewsHOTEL Pousada Casarão offers a welcoming and cozy experience, consistently praised for its strategic location near the center of Serra Negra. Guests appreciate the convenience of exploring the city’s main attractions, shops and dining options, all within walking distance. Despite the hilly terrain, most find the location manageable, benefiting from both peace and accessibility.
The hotel’s breakfast receives mixed reviews; while many guests enjoy the variety and quality of the offerings, others suggest improvements, particularly in maintaining hot food options and variety during peak times. The rooms are generally clean and comfortable, attracting positive remarks for their coziness. However, numerous reviews highlight the need for renovations, complaining about small sizes, outdated furnishings and specific issues like musty odors and unheated showers.
Cleanliness is another mixed aspect with many guests commendating the hotel’s high standards but some pointing out occasional lapses, especially in older facilities and linens. Despite these concerns, the friendly and attentive staff significantly enhance the guest experience. From the manager to the receptionists, the team is praised for their exceptional service, making guests feel welcome and valued.
The Wi-Fi service is a notable drawback, as connectivity issues persist in many rooms, particularly those further from the reception. Guests frequently mention the need for improved internet access. On a more positive note, the pool area is highlighted as a pleasant and clean space, adding to the hotel’s appeal, despite occasional maintenance issues.
Parking presents a challenge due to limited space and poor organization, but alternative options are available in nearby streets. Families, including those with pets, find the hotel particularly accommodating with suitable room configurations and a welcoming atmosphere that caters to family needs.
In summary, HOTEL Pousada Casarão stands out for its location, staff hospitality and family-friendly environment, yet could benefit from attention to room updates, improved breakfast variety, better Wi-Fi and enhanced parking solutions.
Categories
The hotel’s breakfast receives mixed reviews; while many guests enjoy the variety and quality of the offerings, others suggest improvements, particularly in maintaining hot food options and variety during peak times. The rooms are generally clean and comfortable, attracting positive remarks for their coziness. However, numerous reviews highlight the need for renovations, complaining about small sizes, outdated furnishings and specific issues like musty odors and unheated showers.
Cleanliness is another mixed aspect with many guests commendating the hotel’s high standards but some pointing out occasional lapses, especially in older facilities and linens. Despite these concerns, the friendly and attentive staff significantly enhance the guest experience. From the manager to the receptionists, the team is praised for their exceptional service, making guests feel welcome and valued.
The Wi-Fi service is a notable drawback, as connectivity issues persist in many rooms, particularly those further from the reception. Guests frequently mention the need for improved internet access. On a more positive note, the pool area is highlighted as a pleasant and clean space, adding to the hotel’s appeal, despite occasional maintenance issues.
Parking presents a challenge due to limited space and poor organization, but alternative options are available in nearby streets. Families, including those with pets, find the hotel particularly accommodating with suitable room configurations and a welcoming atmosphere that caters to family needs.
In summary, HOTEL Pousada Casarão stands out for its location, staff hospitality and family-friendly environment, yet could benefit from attention to room updates, improved breakfast variety, better Wi-Fi and enhanced parking solutions.
Family Friendly Hotel
This inn provides a cozy and comfortable environment. It is suitable for families looking for a more intimate lodging experience.
Dog Friendly Hotel
This hotel is a pet-friendly establishment.
Hotel with Parking
Free private parking is possible at this hotel.
Cheap Hotel
Provides a cozy and budget-friendly stay, offering basic amenities and a comfortable environment. Ideal for travelers seeking inexpensive lodging.
3-Star Hotel
Pousada hotel CASARÃO is well-regarded by couples and families, providing a cozy atmosphere. It offers an outdoor pool and comfortable accommodations.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Hotel Pousada Casarão frequently receives high praise for its convenient and strategic location, offering a good balance of cost and benefit. Nestled near the center of Serra Negra, it allows guests easy access to the city's main avenues, bus station and various tourist attractions with just a short walk, making it an ideal base for both daytime and nighttime explorations. The proximity to the squares, clubs and shopping districts is consistently appreciated by reviewers, noting that the journey to these points of interest can often be accomplished on foot.
Despite being situated in a hilly area which may render walks slightly more challenging, most guests find the location manageable and worthwhile, especially for those traveling by car. Additionally, the quietness of the area ensures a peaceful stay, enhancing the overall comfort.
The hotel is repeatedly commended for its friendly and hospitable service, clean premises and a satisfactory breakfast, though suggestions for improvement in breakfast variety have been noted. Simple yet comfortable accommodations make it a popular choice, delivering a great reception and a warm, welcoming environment.
Hotel Pousada Casarão offers a breakfast experience that receives mixed reviews from its guests. Many guests appreciated the breakfast, highlighting it as very good, great, delicious and even truly excellent with plenty of variety and attentive staff enhancing the dining experience. The breakfast is often considered the highlight of the stay with some describing it as well-served and varied, meeting expectations and providing a satisfactory start to the day.
Despite these positive remarks, there are notable criticisms. Several guests felt that the breakfast had limited options and lacked quality in some aspects, such as cold coffee, insufficient savory items and a lack of hot foods like cheese bread, omelets and hot milk. Complaints also included cold and poorly restocked dishes with some guests finding the breakfast weak and disappointing, falling short especially during busy times or on specific days.
In summary, while many guests enjoy the breakfast at Hotel Pousada Casarão and find it a delightful part of their stay, others believe there is room for improvement in variety and quality.
The reviews for Pousada hotel CASARÃO highlight a mix of positive and negative aspects, mainly focusing on room conditions. On the plus side, guests appreciated that the rooms and bathroom facilities have a good location and found them to be generally clean and cozy, despite their simplicity. Comfort and cleanliness were noted positively by several visitors. However, many found the rooms to be small and in need of renovation. Issues such as a musty odor, unheated showers and cramped bathrooms were frequently mentioned as areas needing improvement. The beds and beddings were often highlighted as uncomfortable with some describing the mattresses as horrible. Parking was another area of concern, as there were not enough spaces for all cars, though nearby streets offered additional parking options. Despite these issues, a restful night was still achieved by some.
Hotel Pousada Casarão receives mixed feedback regarding the quality of its beds. Many guests found the beds to be comfortable, contributing positively to their overall stay. However, there are numerous remarks about the condition and age of the beds and other furniture, indicating that they are quite old and, in some cases, make-shift in appearance. Several guests also pointed out that double beds are often comprised of two single beds pushed together, which some found inconvenient.
While some reviews praise the comfort of the beds, others criticized the thin and sometimes foul-smelling mattresses, as well as the low-quality pillows that were described as either very soft or outright uncomfortable. It is clear from the reviews that the furnishings, particularly the bedding, are in need of significant updates to improve guest satisfaction. Overall, while the beds may suffice for some, there are notable areas for improvement to ensure a more universally comfortable experience.
Hotel Pousada Casarão receives mixed reviews largely focusing on cleanliness and comfort. Positively, the hotel frequently impresses guests with its cozy, simple ambiance and impeccable cleaning standards that provide a comfortable stay. A significant number of guests consistently note that the rooms and common areas are very clean, well-organized and meet expectations in terms of tidiness and order. Many express satisfaction with the cleanliness of the place and find the location advantageous.
However, repeated mentions of old facilities and low-quality towels do detract from the overall experience. While the friendliness of the staff often garners praise, there are instances where the cleaning staff's attitude leaves a less favorable impression. Despite the overall cleanliness, some guests report issues such as dirty showers, unpleasant smells in the bathrooms and isolated incidents of unsatisfactory room cleaning, including dirty sheets and bed dirt.
In conclusion, while Hotel Pousada Casarão generally maintains high standards of cleanliness and offers a pleasant, cozy experience, it would benefit from addressing occasional lapses in cleaning and updating some of its older facilities and amenities.
The staff at Pousada hotel CASARÃO consistently earns high praise from guests for their exceptional service and hospitality. Guests frequently highlight the remarkable attentiveness and care provided by Mr. José, the host, whose dedication to guest satisfaction stands out. The reception team, particularly those like Thaiana, is celebrated for their kindness and dedication. Across the board, the staff is described as courteous, helpful and incredibly welcoming.
From the manager to the everyday employees, there is a noted effort to go above and beyond in meeting guests' needs. This includes everyone from the receptionists to other service staff, all of whom are known for their politeness and warm demeanor. Numerous reviews emphasize the friendly and helpful nature of the team, contributing significantly to the overall positive experience at the hotel.
The professionalism and thoughtful gestures of the staff create a hospitable atmosphere that guests remember fondly. Many guests point out that the employees' kindness and attentiveness exceeded their expectations, making their stay not just comfortable but memorable. Indeed, the excellent service seems to be a defining feature of Pousada hotel CASARÃO with staff behavior frequently described as nothing short of wonderful.
Located in a beautiful setting, HOTEL Pousada CASARÃO offers a range of amenities that focus on providing a comfortable stay. However, guests have noted significant issues with the Wi-Fi service throughout the property. While the Wi-Fi works well in the common areas, particularly the lower areas and near the reception, it fails to extend to many rooms, leaving guests without access. Particularly affected are rooms numbered from 300 to 312, which have been highlighted as having no Wi-Fi access at all. Guests have frequently mentioned the need for the hotel to install more routers or signal repeaters to ensure better connectivity in the rooms. Improving the Wi-Fi coverage could significantly enhance the overall experience for guests seeking reliable internet access during their stay.
The pool at Pousada hotel CASARÃO garners much praise for its cleanliness and ample size. Guests frequently highlight the pool as a wonderful and refreshing feature of their stay, appreciating the well-maintained water and sufficient poolside seating. The pool area is noted for being a great place to relax and enjoy with some visitors even mentioning specific amenities like a waterfall and complimentary poolside breakfast, which enhance the overall experience. However, there have been occasional remarks about maintenance issues with a few mentioning instances of dirtiness or green water. Despite this, the general consensus is that the pool is a significant positive aspect of the hotel, contributing to its appeal for guests.
Hotel Pousada Casarão offers an experience that may pose some challenges for guests when it comes to parking. The parking lot is recognized for being small and often unable to accommodate all guests, especially during busy weekends. Accessibility to the parking area can be difficult and cars are frequently left on the street, which can lead to blocked vehicles and hindered entry and exit.
The parking area itself is noted for lacking clear markings and organization, leading to a somewhat chaotic experience. Some guests mentioned that the parking situation could benefit from a valet service. Although parking space reservations are mentioned on the hotel's website, the reality does not always meet expectations, causing some dissatisfaction.
However, many guests suggest using the small square in front of the hotel as an alternative parking option. Despite the parking challenges, the hotel's overall atmosphere is positively reviewed, indicating that other aspects of the stay may make up for the inconveniences faced with parking.
Pousada hotel CASARÃO shines as an exceptional destination for families, offering a warm and cozy environment that promises a great weekend getaway. The hotel welcomes pets without any additional fees, making it an ideal choice for families who wish to travel with their furry friends. Guests frequently highlight the family-friendly atmosphere and superb staff reception. Accommodations include family rooms equipped with double beds and bunk beds, catering perfectly to family needs. The presence of a balcony in some rooms adds an extra level of convenience, particularly appreciated by those traveling with pets. Overall, the hotel’s dedication to creating a welcoming family environment stands out in guests' reviews, making it a prime choice for memorable family stays.
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Location
Despite being situated in a hilly area which may render walks slightly more challenging, most guests find the location manageable and worthwhile, especially for those traveling by car. Additionally, the quietness of the area ensures a peaceful stay, enhancing the overall comfort.
The hotel is repeatedly commended for its friendly and hospitable service, clean premises and a satisfactory breakfast, though suggestions for improvement in breakfast variety have been noted. Simple yet comfortable accommodations make it a popular choice, delivering a great reception and a warm, welcoming environment.
Breakfast
Despite these positive remarks, there are notable criticisms. Several guests felt that the breakfast had limited options and lacked quality in some aspects, such as cold coffee, insufficient savory items and a lack of hot foods like cheese bread, omelets and hot milk. Complaints also included cold and poorly restocked dishes with some guests finding the breakfast weak and disappointing, falling short especially during busy times or on specific days.
In summary, while many guests enjoy the breakfast at Hotel Pousada Casarão and find it a delightful part of their stay, others believe there is room for improvement in variety and quality.
Rooms
Beds
While some reviews praise the comfort of the beds, others criticized the thin and sometimes foul-smelling mattresses, as well as the low-quality pillows that were described as either very soft or outright uncomfortable. It is clear from the reviews that the furnishings, particularly the bedding, are in need of significant updates to improve guest satisfaction. Overall, while the beds may suffice for some, there are notable areas for improvement to ensure a more universally comfortable experience.
Cleanliness
However, repeated mentions of old facilities and low-quality towels do detract from the overall experience. While the friendliness of the staff often garners praise, there are instances where the cleaning staff's attitude leaves a less favorable impression. Despite the overall cleanliness, some guests report issues such as dirty showers, unpleasant smells in the bathrooms and isolated incidents of unsatisfactory room cleaning, including dirty sheets and bed dirt.
In conclusion, while Hotel Pousada Casarão generally maintains high standards of cleanliness and offers a pleasant, cozy experience, it would benefit from addressing occasional lapses in cleaning and updating some of its older facilities and amenities.
Staff
From the manager to the everyday employees, there is a noted effort to go above and beyond in meeting guests' needs. This includes everyone from the receptionists to other service staff, all of whom are known for their politeness and warm demeanor. Numerous reviews emphasize the friendly and helpful nature of the team, contributing significantly to the overall positive experience at the hotel.
The professionalism and thoughtful gestures of the staff create a hospitable atmosphere that guests remember fondly. Many guests point out that the employees' kindness and attentiveness exceeded their expectations, making their stay not just comfortable but memorable. Indeed, the excellent service seems to be a defining feature of Pousada hotel CASARÃO with staff behavior frequently described as nothing short of wonderful.
Wi-Fi
Pool
Parking
The parking area itself is noted for lacking clear markings and organization, leading to a somewhat chaotic experience. Some guests mentioned that the parking situation could benefit from a valet service. Although parking space reservations are mentioned on the hotel's website, the reality does not always meet expectations, causing some dissatisfaction.
However, many guests suggest using the small square in front of the hotel as an alternative parking option. Despite the parking challenges, the hotel's overall atmosphere is positively reviewed, indicating that other aspects of the stay may make up for the inconveniences faced with parking.
Family
Yes, Pousada hotel CASARÃO has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Pousada hotel CASARÃO.
Yes, Pousada hotel CASARÃO welcomes dogs.
Yes, parking facilities are available at Pousada hotel CASARÃO.
No, Pousada hotel CASARÃO doesn't have a gym.
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