Serra Negra Palace Hotel
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Summary of reviewsSerra Negra Palace Hotel is lauded for its exceptional location in the heart of the city, providing an ideal base for exploring local attractions, shops, restaurants and more. Guests appreciate the peaceful nighttime environment despite its bustling surroundings and find the city easily navigable on foot from the hotel.
The accommodations are praised for their spaciousness, comfort and cleanliness with guests noting the modern amenities and pleasant atmosphere of the rooms. The queen-sized beds and pristine linens add to the overall comfort, while the efficient air conditioning and ample natural light enhance the stay experience. The noteworthy cleanliness of the hotel extends to all common areas, supported by an exceptional housekeeping service that maintains a spotless environment.
The hotel staff receives high marks for their friendliness, attentiveness and hospitality, significantly contributing to a positive guest experience. Thoughtful touches, such as providing free water bottles and cribs, as well as the staff’s cheerful demeanor, leave a lasting impression on visitors.
Breakfast at Serra Negra Palace Hotel is highlighted as a standout feature with guests enjoying its variety, quality and abundant options. The pleasant ambiance and exceptional service at breakfast, along with some guests enjoying views of the Trevi Fountain, further enhance the morning dining experience.
The pool is frequently mentioned as a very nice amenity, appreciated for its cleanliness and availability of towels, despite some comments about accessibility and the desirability of heating. Parking is available and free, though the limited number of spaces and their location outside of the hotel building are noted.
Overall, while the hotel excels in many areas, including service, location and cleanliness, there are areas for improvement such as the quality of Wi-Fi, which many guests found unsatisfactory.
In summary, Serra Negra Palace Hotel provides a highly comfortable and well-located retreat with outstanding service, making it an excellent choice for both relaxation and exploration in this vibrant city.
Categories
The accommodations are praised for their spaciousness, comfort and cleanliness with guests noting the modern amenities and pleasant atmosphere of the rooms. The queen-sized beds and pristine linens add to the overall comfort, while the efficient air conditioning and ample natural light enhance the stay experience. The noteworthy cleanliness of the hotel extends to all common areas, supported by an exceptional housekeeping service that maintains a spotless environment.
The hotel staff receives high marks for their friendliness, attentiveness and hospitality, significantly contributing to a positive guest experience. Thoughtful touches, such as providing free water bottles and cribs, as well as the staff’s cheerful demeanor, leave a lasting impression on visitors.
Breakfast at Serra Negra Palace Hotel is highlighted as a standout feature with guests enjoying its variety, quality and abundant options. The pleasant ambiance and exceptional service at breakfast, along with some guests enjoying views of the Trevi Fountain, further enhance the morning dining experience.
The pool is frequently mentioned as a very nice amenity, appreciated for its cleanliness and availability of towels, despite some comments about accessibility and the desirability of heating. Parking is available and free, though the limited number of spaces and their location outside of the hotel building are noted.
Overall, while the hotel excels in many areas, including service, location and cleanliness, there are areas for improvement such as the quality of Wi-Fi, which many guests found unsatisfactory.
In summary, Serra Negra Palace Hotel provides a highly comfortable and well-located retreat with outstanding service, making it an excellent choice for both relaxation and exploration in this vibrant city.
Family Friendly Hotel
This hotel offers a pleasant stay with necessary amenities. It is suitable for families looking for a comfortable and convenient option in Serra Negra.
Hotel with Parking
Parking is included in the daily rate at this hotel and is reported to be secure.
Accessible Hotel
The hotel features a wheelchair accessible unit and an elevator, making upper floors accessible by elevator.
Hotel with Gym
Located in Serra Negra town center, this hotel offers a gym. It provides a fitness center for guests looking to maintain their workout routine.
3-Star Hotel
Serra Negra Palace Hotel is located on the main street, offering easy access to the city's attractions. It features an outdoor pool, a restaurant, and air-conditioned rooms with free Wi-Fi. The hotel provides a 24-hour front desk and comfortable accommodations.
Hotel with Outdoor Pool
This hotel offers an outdoor pool that is available year-round. It provides a convenient option for guests looking to swim regardless of the season.
Hotel with Swimming Pool
Outdoor Pool
Guest Reviews
Nestled in the heart of the city, Serra Negra Palace Hotel boasts an enviable and central location, making it an ideal base for exploring the locale. Positioned right on the main shopping street and close to the city's two major squares, guests find themselves within easy reach of local attractions, shops, restaurants, pastry shops, bars and ice cream parlors. Its location is lauded as perfect with the convenience of having everything nearby, from the bus station to City Hall.
Despite being in a bustling commercial area, reviewers consistently noted the peaceful nighttime environment. This prime positioning allows guests to explore the city effortlessly on foot, appreciating the abundance of squares and fountains that add to the charm of the surroundings. The centrality not only offers convenience for sightseeing but also provides a great opportunity for leisurely strolls, day and night.
The hotel's accommodations complement its stellar location, offering comfort and spaciousness. Reviews highlight the cleanliness and comfort of the rooms with amenities such as queen-sized beds adding to the relaxation. The hospitality and service of the staff, often mentioned as friendly and attentive, enhance the overall experience.
Moreover, the hotel serves a delightful breakfast that garners praise for its variety and quality, contributing to the positive start of each day. Guests appreciate the comprehensive nature of the morning meals and some even remark on the memorable dinners served at the hotel.
In summary, Serra Negra Palace Hotel's exceptional location stands out as its most praised attribute, providing an excellent starting point for both relaxation and exploration in this vibrant city.
Visitors to Serra Negra Palace Hotel have shared notably positive feedback about the breakfast experience, highlighting it as a key feature of their stay. Many praised the breakfast as wonderful, excellent and well-diversified, mentioning it as abundant and varied with high-quality products. Guests particularly appreciated the delicious food, the ample choices even for those with dietary restrictions and the exceptional service provided by the attentive and friendly staff.
The breakfast is often noted for its pleasant ambiance with some enjoying the scenic view of the Trevi Fountain while dining. The overall atmosphere during breakfast is described as calm and good, contributing to a relaxing start to the day. Several reviews recognized the location of the breakfast room as exceptional, adding to the dining experience.
However, a few guests pointed out areas needing improvement, such as the limited variety of fruits and sweets and the occasional lack of certain items like jam. Despite these minor critiques, the general consensus remains overwhelmingly positive with most visitors finding the breakfast to exceed their expectations and enhance their overall stay at the hotel.
The rooms at Serra Negra Palace Hotel consistently receive high praise for their spaciousness and comfort. Guests frequently mention the ample space, noting that rooms are not only large but also immaculately clean and well-organized. The bed and bath linens stand out for their pristine whiteness and the quality sheets add an extra layer of comfort to the already cozy beds.
Natural lighting in the rooms, as well as the bathroom, contributes to a pleasant and airy atmosphere with modern, efficient air conditioning for added comfort. Guests appreciate the well-lit and well-ventilated spaces, which include renovated features like new air conditioning units.
Accommodations are described as simple yet extremely comfortable with enormous triple rooms and bathrooms matching in size. The presence of hot water in both the shower and sink ensures a relaxing experience and the exceptional cleanliness extends to all areas of the hotel.
The hotel’s great location and friendly, attentive staff round out the positive experience. With excellent showers and beautiful views, Serra Negra Palace Hotel offers a high level of hospitality that impresses guests time and again.
The beds at Serra Negra Palace Hotel offer a generally comfortable experience for guests with the majority of reviews highlighting comfort and good quality bed linens. Many guests found both the beds and pillows to be very comfortable, contributing positively to their stay. However, a few reviews pointed out issues with some mattresses, describing them as either too soft with dips or in need of replacement. One review mentioned a hard midsection in a double bed and another cited a small bed size. Despite these occasional issues, the overall feedback on bed comfort is positive, making it a cozy choice for many visitors.
Serra Negra Palace Hotel has received numerous positive remarks regarding its exceptional cleanliness, evident in frequent mentions of excellent, spotless and impeccable cleanliness throughout the premises. Guests repeatedly highlight the comfortable and fragrant rooms, which are consistently described as clean and well-organized. The housekeeping service stands out as exceptional with rooms and common areas maintained to a high standard. Even with the hotel’s fantastic location and comfortable accommodations, cleanliness consistently receives high praise, adding to the well-rounded experience. While one review notes the need for more attention to bathroom cleaning, the overwhelming consensus emphasizes thorough cleanliness that contributes significantly to the hotel's overall appeal. The staff's helpfulness and attention to detail further enhance the stay, ensuring guests feel welcomed and at ease. Guests also appreciate the clean pool and organized environment, affirming the hotel’s commitment to maintaining a pristine and inviting atmosphere.
The reviews for Serra Negra Palace Hotel overwhelmingly highlight the exceptional quality of the staff. Guests consistently noted the helpful, friendly and attentive nature of the employees, from the reception team to the entire service staff. Many reviews praised the team's politeness, kindness and dedication to ensuring a comfortable stay. The hotel staff went above and beyond by providing thoughtful touches like free water bottles in rooms and cribs for guests with babies. Visitors were particularly impressed by the staff's cheerful and welcoming attitude, which greatly contributed to a pleasant experience. Despite some concerns about the quality of other aspects of the accommodation, the hospitality provided by the staff remained a significant positive aspect, frequently described as marvelous and excellent. The emphasis on outstanding service left a lasting impression, making the staff a key highlight of any stay at Serra Negra Palace Hotel.
Guests at Serra Negra Palace Hotel have consistently found the Wi-Fi service to be lacking. Many reviews highlight the poor quality and weak signal of the internet, particularly within the rooms. Frequent disconnections, slow speeds and sometimes a completely non-functional service have been common issues. These shortcomings can be particularly challenging for those needing a reliable connection for work during their stay. Overall, while there are many positive aspects to the hotel, the Wi-Fi is an area in need of significant improvement.
The Serra Negra Palace Hotel features a swimming pool that is widely appreciated for its excellence and pleasant atmosphere. Guests often note the availability of clean towels and the convenience of a catering service that offers very cold beers. However, accessibility can be an issue due to the steps leading to the pool area. While some believe the pool is heated, others suggest it would benefit from heating. There are occasional mentions of the need for improved cleanliness and pool service, but overall, the pool is considered very nice and enjoyable.
Serra Negra Palace Hotel offers free parking, a definite advantage for guests. The parking is conveniently close to the hotel but is situated outside the building with some spaces available in nearby lots. Despite the inclusion of parking in the daily rate, there are concerns about the limited number of spaces directly attributed to the hotel. Guests note that while the hotel’s own parking area is small, there is an additional spot on the same street designated for hotel use. Some appreciate the covered parking option, while others emphasize the importance of having parking available as a key aspect of their stay.
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Location
Despite being in a bustling commercial area, reviewers consistently noted the peaceful nighttime environment. This prime positioning allows guests to explore the city effortlessly on foot, appreciating the abundance of squares and fountains that add to the charm of the surroundings. The centrality not only offers convenience for sightseeing but also provides a great opportunity for leisurely strolls, day and night.
The hotel's accommodations complement its stellar location, offering comfort and spaciousness. Reviews highlight the cleanliness and comfort of the rooms with amenities such as queen-sized beds adding to the relaxation. The hospitality and service of the staff, often mentioned as friendly and attentive, enhance the overall experience.
Moreover, the hotel serves a delightful breakfast that garners praise for its variety and quality, contributing to the positive start of each day. Guests appreciate the comprehensive nature of the morning meals and some even remark on the memorable dinners served at the hotel.
In summary, Serra Negra Palace Hotel's exceptional location stands out as its most praised attribute, providing an excellent starting point for both relaxation and exploration in this vibrant city.
Breakfast
The breakfast is often noted for its pleasant ambiance with some enjoying the scenic view of the Trevi Fountain while dining. The overall atmosphere during breakfast is described as calm and good, contributing to a relaxing start to the day. Several reviews recognized the location of the breakfast room as exceptional, adding to the dining experience.
However, a few guests pointed out areas needing improvement, such as the limited variety of fruits and sweets and the occasional lack of certain items like jam. Despite these minor critiques, the general consensus remains overwhelmingly positive with most visitors finding the breakfast to exceed their expectations and enhance their overall stay at the hotel.
Rooms
Natural lighting in the rooms, as well as the bathroom, contributes to a pleasant and airy atmosphere with modern, efficient air conditioning for added comfort. Guests appreciate the well-lit and well-ventilated spaces, which include renovated features like new air conditioning units.
Accommodations are described as simple yet extremely comfortable with enormous triple rooms and bathrooms matching in size. The presence of hot water in both the shower and sink ensures a relaxing experience and the exceptional cleanliness extends to all areas of the hotel.
The hotel’s great location and friendly, attentive staff round out the positive experience. With excellent showers and beautiful views, Serra Negra Palace Hotel offers a high level of hospitality that impresses guests time and again.
Beds
Cleanliness
Staff
Wi-Fi
Pool
Parking
Yes, Serra Negra Palace Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Serra Negra Palace Hotel.
No, Serra Negra Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Serra Negra Palace Hotel.
Yes, Serra Negra Palace Hotel has a gym.
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