Serra Negra Paladium Hotel
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Summary of reviewsSerra Negra Paladium Hotel offers a commendable experience for visitors, highlighted by its exceptional location in the heart of Serra Negra. Guests frequently praise the hotel's strategic position, which provides easy access to shopping streets, tourist attractions and restaurants. The convenience extends to its close proximity to key landmarks, making it an ideal choice for those who prefer to explore on foot.
The hotel’s breakfast service receives mostly positive feedback, known for its variety and abundance of options including breads, cakes, pastries, fruits and cold cuts. Although some guests suggest improvements in health options, the breakfast experience is often described as satisfying and enhances the overall stay.
Dinner at the hotel also garners positive remarks for its quality and the inclusion of live music, despite occasional comments about the simplicity and restricted service on some days. The ambiance and overall dining quality leave a favorable impression on most guests.
Rooms are generally appreciated for their spaciousness, comfortable beds and cleanliness. Many enjoy the rooms with balconies offering views of the main square or the Christ statue. However, there are consistent calls for renovation due to aged furniture and fixtures. Addressing lighting and soundproofing issues could significantly elevate guest comfort.
Cleanliness is a standout feature at Serra Negra Paladium Hotel with guests frequently commending the spotless accommodations and well-maintained common areas. The housekeeping staff receive high praise for their polite and attentive service, contributing to a restful stay.
Staff at the hotel are noted for their exceptional friendliness and attentiveness. Guests frequently highlight the team's willingness to assist and commend individual staff members for their outstanding service. This level of service enhances the overall experience, making it a delight for visitors.
While the Wi-Fi service has significant issues with many guests reporting slow speeds and unstable connections, other amenities such as parking are well received. The hotel offers practical parking solutions with courteous valet service, although the parking lot can be tight for larger vehicles.
The pool area receives mixed feedback; guests appreciate the clean pool and pleasant shaded area, though some find the pool too shallow and cleanliness issues have been reported.
Family travelers specifically find the hotel to be an excellent choice, citing a family-friendly environment and enjoyable activities. Beds are generally comfortable and contribute to a pleasant sleeping experience, despite occasional remarks about outdated bed accessories.
Overall, Serra Negra Paladium Hotel provides a satisfactory three-star experience, aligning well with the expectations for its rating and stands out for its central location, clean facilities and warm, attentive staff.
Categories
The hotel’s breakfast service receives mostly positive feedback, known for its variety and abundance of options including breads, cakes, pastries, fruits and cold cuts. Although some guests suggest improvements in health options, the breakfast experience is often described as satisfying and enhances the overall stay.
Dinner at the hotel also garners positive remarks for its quality and the inclusion of live music, despite occasional comments about the simplicity and restricted service on some days. The ambiance and overall dining quality leave a favorable impression on most guests.
Rooms are generally appreciated for their spaciousness, comfortable beds and cleanliness. Many enjoy the rooms with balconies offering views of the main square or the Christ statue. However, there are consistent calls for renovation due to aged furniture and fixtures. Addressing lighting and soundproofing issues could significantly elevate guest comfort.
Cleanliness is a standout feature at Serra Negra Paladium Hotel with guests frequently commending the spotless accommodations and well-maintained common areas. The housekeeping staff receive high praise for their polite and attentive service, contributing to a restful stay.
Staff at the hotel are noted for their exceptional friendliness and attentiveness. Guests frequently highlight the team's willingness to assist and commend individual staff members for their outstanding service. This level of service enhances the overall experience, making it a delight for visitors.
While the Wi-Fi service has significant issues with many guests reporting slow speeds and unstable connections, other amenities such as parking are well received. The hotel offers practical parking solutions with courteous valet service, although the parking lot can be tight for larger vehicles.
The pool area receives mixed feedback; guests appreciate the clean pool and pleasant shaded area, though some find the pool too shallow and cleanliness issues have been reported.
Family travelers specifically find the hotel to be an excellent choice, citing a family-friendly environment and enjoyable activities. Beds are generally comfortable and contribute to a pleasant sleeping experience, despite occasional remarks about outdated bed accessories.
Overall, Serra Negra Paladium Hotel provides a satisfactory three-star experience, aligning well with the expectations for its rating and stands out for its central location, clean facilities and warm, attentive staff.
Family Friendly Hotel
This hotel offers a spa, swimming pool, and fine dining experiences, perfect for families looking to indulge in comfort while enjoying the natural beauty surrounding them.
Hotel with Swimming Pool
The hotel features an outdoor pool. It also offers a restaurant, and laundry facilities. Guests have praised the hotel's location and the cleanliness of the facilities.
Outdoor Pool
3-Star Hotel
Located in Serra Negra town center and offers rooms with free Wi-Fi and free parking. A restaurant, game area, and 24-hour reception are available.
Hotel with Outdoor Pool
The hotel features an outdoor pool and a garden terrace, providing a pleasant environment for relaxation. It is noted to have two distinct pool areas.
Hotel with Free Wi-Fi
Guest Reviews
Serra Negra Paladium Hotel is celebrated for its exceptional location, frequently described as excellent, great and perfect by guests. Positioned right in the heart of Serra Negra, the hotel sits conveniently close to the main shopping streets, tourist attractions, restaurants and the bus station. This prime central location allows visitors to easily explore the area on foot, making it an ideal choice for those who prefer to leave their car behind and enjoy a leisurely stroll around town.
Guests praise the hotel's proximity to key landmarks such as the cable car station and Trevi Fountain, highlighting its convenience for sightseeing. The area around the hotel is bustling yet manageable, providing easy access to shopping and dining options without the overwhelming crowds. The hotel's surroundings also contribute to a safe and pleasant stay, noted for its cleanliness and well-maintained premises.
The combination of the hotel's accommodating service, clean and comfortable rooms and its strategic location makes it highly recommended for visitors eager to explore the vibrant center of Serra Negra. Whether traveling by bus or seeking a walkable base, the hotel's location stands out as a significant advantage, ensuring a memorable and convenient experience for its guests.
At Serra Negra Paladium Hotel, guests can look forward to a satisfying breakfast experience that receives mostly positive feedback. The breakfast offerings are often described as very good, excellent and delicious, notable for their variety and abundance. Many guests appreciate the wide range of options available, including a good selection of breads, cakes, pastries, fruits and cold cuts. The breakfast frequently exceeds expectations with its completeness and the quality of the food with special mentions of the tasty items and the replenishment of food.
However, there are some mixed reviews with a few guests noting that the breakfast could improve in terms of health options and variety. Some reviews mentioned disappointment with specific items like watered-down juice or less fresh bread. Despite these minor criticisms, most guests agree that the breakfast provides good value, contributing positively to their overall stay at the hotel. Additionally, the breakfast area’s spaciousness and the picturesque view of the square enhance the dining experience.
Overall, the breakfast service at Serra Negra Paladium Hotel stands out positively, offering a satisfying start to the day with its plentiful and diverse options.
Serra Negra Paladium Hotel offers a mixed experience when it comes to dining. While dinner is often described as good and well-prepared, some guests find it simple and believe it could be improved. Nonetheless, the inclusion of dinner and live music adds a pleasant touch, making the evenings more enjoyable for many. Guests frequently highlight the quality of food, noting that other meals match the satisfactory standards observed during dinner.
However, there are some shortcomings: the restaurant does not serve lunch or dinner on certain days and the absence of even simple options like sandwiches can be an inconvenience. Additionally, the location of some rooms above the hotel's kitchen can result in early morning disturbances due to staff preparations. Despite these minor setbacks, the overall dining experience at Serra Negra Paladium Hotel leaves a positive impression on most guests.
The rooms at Serra Negra Paladium Hotel offer a mix of experiences, mostly appreciated for their spaciousness, comfortable beds and cleanliness. Many guests have highlighted the appeal of rooms with balconies, some offering remarkable views of the main square or the Christ statue. Despite the generally clean and well-maintained rooms, a common theme among reviews is the need for renovation with multiple mentions of aged furniture, old fixtures and poor lighting.
Room size varies with some guests finding certain rooms spacious and suitable for accommodating luggage, while others felt their rooms were cramped and less accommodating, particularly for families. The bathrooms, in particular, drew complaints for being tight and requiring updates with occasional issues like stained pieces and non-functional bidets. Noise can also be an issue, especially for rooms overlooking the square with sounds from the kitchen and dishes being a concern for some.
Amenities like air conditioning, minibars and good showers were appreciated; however, the hotel suffers from inconsistent features, such as broken room lamps and spider webs in the bathroom. The style of the hotel and its furniture has been remarked upon as old-fashioned, which contributes to an overall perception that the hotel could benefit from a thorough renovation to enhance its guests' experience.
In summary, while the hotel provides clean, comfortable and sometimes very roomy accommodations with pleasant views, improvements in lighting, modernization and soundproofing could make a significant difference in guest satisfaction.
The beds at Serra Negra Paladium Hotel receive predominantly positive remarks from guests. Many guests highlight the beds as comfortable with good-quality mattresses and clean bed linens. The bedding and towels are praised for their quality, contributing to an overall pleasant sleeping experience. The rooms are described as clean and comfortable and several reviews noted the welcoming nature of the staff and the cleanliness of the accommodations.
However, some complaints point towards the bed accessories, such as pillows being too soft or old and similar remarks about the aged linen. The rooms themselves, while clean and comfortable, are criticized for their dated fixtures and, in some cases, needing renovation. Specific issues include mattresses that are either too soft, uneven or require replacement.
Despite these drawbacks, comfortable beds and a good night's sleep seem to be common praises, making the hotel a reasonably comfortable stay for most visitors.
At Serra Negra Paladium Hotel, cleanliness stands out as one of its most notable features. Guests frequently commented on the exceptionally clean rooms, bathrooms and common areas. They particularly appreciated the impeccable standards maintained throughout the property, noting spotless accommodations, clean towels and pristine bed linens. Many reviews highlighted the very clean swimming pool and well-maintained facilities, making it a suitable place for a restful stay.
The housekeeping staff received high praise for their polite and attentive service. Guests have singled out specific staff members for their helpfulness and efficiency, further enhancing the overall experience. The efficient cleaning team has greatly contributed to the cleanliness and organization of the hotel with numerous positive mentions of their diligent work.
Besides the cleaning, guests appreciated the hotel's good location, proximity to leisure spots and the friendly, attentive staff. Additionally, the well-assorted breakfast and the comprehensive service were also positively noted.
However, a few reviews pointed out areas needing improvement. Some guests mentioned rooms with old fixtures, poor lighting and dust issues, suggesting a need for deeper cleaning and maintenance. There were also mentions of old towels and bed sheets and the hygiene in the restaurant requiring revision. Despite these occasional setbacks, the overall feedback regarding cleanliness at Serra Negra Paladium Hotel remains highly favorable.
The Serra Negra Paladium Hotel boasts a remarkable reputation primarily for its exceptional staff. Reviews consistently highlight the team as polite, attentive and exceptionally friendly. The employees, including those at the front desk, housekeeping and dining areas, are noted for their willingness to assist guests and provide excellent customer service. Guests frequently commend the warm and welcoming demeanor of the staff, mentioning individuals like Mr. Irineu and Mr. Sérgio for their outstanding service. While some minor issues such as non-replenished products and occasional dust in rooms were noted, the overall impression is that of a well-located establishment with clean, comfortable rooms and a dedicated team. The hotel's service, from check-in to check-out, is praised for efficiency and helpfulness, making it a delight for visitors looking for great value and a pleasant stay.
The Serra Negra Paladium Hotel appears to have significant issues with its Wi-Fi service, based on guest reviews. Connectivity problems are frequently mentioned with many guests experiencing slow internet speeds and unstable signals. The Wi-Fi reportedly does not work well on the sixth floor and some even highlighted that there was no internet at all during their stay. The overall quality of the Wi-Fi signal is disappointing, often described as weak and inconsistent.
The pool area of the Serra Negra Paladium Hotel receives mixed feedback from guests. On the positive side, several guests appreciate the clean pool and consider the shaded, pyramid-shaped roof area nearby to be a nice touch. The pool area is described as pleasant by some visitors. However, there are notable concerns that may impact the overall experience. Many reviews highlight that the pool is very shallow and sometimes quite small, which may not meet the preferences of all swimmers. Additionally, there are frequent mentions of cleanliness issues with some guests reporting delayed or poor cleaning and instances of dirt and broken chairs around the pool area. Despite these drawbacks, the anticipation for the pool's opening suggests that it is still a valued feature for hotel guests.
Serra Negra Paladium Hotel offers several parking options, including covered parking and valet services. Guests have noted that the parking process is smooth and the staff are both polite and attentive. Free parking is available, which adds to the convenience for visitors. Despite these positives, some have mentioned that the parking lot can be tight and small, making it a bit challenging for larger vehicles. Nonetheless, the garage provides a clean and organized space for leaving the car and the valet service helps manage the tightness of the lot efficiently. Overall, the hotel offers practical parking solutions with the added benefit of courteous service.
Serra Negra Paladium Hotel receives praise for being an excellent choice for family stays. Guests repeatedly highlight its family-friendly appeal, making it a classic family destination. The hotel accommodates children well and many families have expressed their intention to return due to the enjoyable experience. The area offers several family activities with a large, well-maintained square that features live music until 10 pm, adding to the lively yet relaxing environment. The presence of a charming cat named Marie adds to the warmth of the setting. Overall, guests find it a worthy option for small families seeking a comfortable place to sleep and a delightful experience in the city.
Serra Negra Paladium Hotel provides a commendable three-star experience with a central location. Guests appreciate the good variety of amenities, such as a minibar, hairdryer and a very good shower, which align with newer hotels' offerings. The hotel is described as nice and good overall with an excellent price for the standard it provides. However, there are areas for improvement, including communication and occasional stained bathroom pieces. Overall, it is suggested that cleaner and better facilities would enhance the stay. Despite these minor issues, the hotel maintains a satisfactory standard for a three-star rating.
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Location
Guests praise the hotel's proximity to key landmarks such as the cable car station and Trevi Fountain, highlighting its convenience for sightseeing. The area around the hotel is bustling yet manageable, providing easy access to shopping and dining options without the overwhelming crowds. The hotel's surroundings also contribute to a safe and pleasant stay, noted for its cleanliness and well-maintained premises.
The combination of the hotel's accommodating service, clean and comfortable rooms and its strategic location makes it highly recommended for visitors eager to explore the vibrant center of Serra Negra. Whether traveling by bus or seeking a walkable base, the hotel's location stands out as a significant advantage, ensuring a memorable and convenient experience for its guests.
Breakfast
However, there are some mixed reviews with a few guests noting that the breakfast could improve in terms of health options and variety. Some reviews mentioned disappointment with specific items like watered-down juice or less fresh bread. Despite these minor criticisms, most guests agree that the breakfast provides good value, contributing positively to their overall stay at the hotel. Additionally, the breakfast area’s spaciousness and the picturesque view of the square enhance the dining experience.
Overall, the breakfast service at Serra Negra Paladium Hotel stands out positively, offering a satisfying start to the day with its plentiful and diverse options.
Dinner
However, there are some shortcomings: the restaurant does not serve lunch or dinner on certain days and the absence of even simple options like sandwiches can be an inconvenience. Additionally, the location of some rooms above the hotel's kitchen can result in early morning disturbances due to staff preparations. Despite these minor setbacks, the overall dining experience at Serra Negra Paladium Hotel leaves a positive impression on most guests.
Rooms
Room size varies with some guests finding certain rooms spacious and suitable for accommodating luggage, while others felt their rooms were cramped and less accommodating, particularly for families. The bathrooms, in particular, drew complaints for being tight and requiring updates with occasional issues like stained pieces and non-functional bidets. Noise can also be an issue, especially for rooms overlooking the square with sounds from the kitchen and dishes being a concern for some.
Amenities like air conditioning, minibars and good showers were appreciated; however, the hotel suffers from inconsistent features, such as broken room lamps and spider webs in the bathroom. The style of the hotel and its furniture has been remarked upon as old-fashioned, which contributes to an overall perception that the hotel could benefit from a thorough renovation to enhance its guests' experience.
In summary, while the hotel provides clean, comfortable and sometimes very roomy accommodations with pleasant views, improvements in lighting, modernization and soundproofing could make a significant difference in guest satisfaction.
Beds
However, some complaints point towards the bed accessories, such as pillows being too soft or old and similar remarks about the aged linen. The rooms themselves, while clean and comfortable, are criticized for their dated fixtures and, in some cases, needing renovation. Specific issues include mattresses that are either too soft, uneven or require replacement.
Despite these drawbacks, comfortable beds and a good night's sleep seem to be common praises, making the hotel a reasonably comfortable stay for most visitors.
Cleanliness
The housekeeping staff received high praise for their polite and attentive service. Guests have singled out specific staff members for their helpfulness and efficiency, further enhancing the overall experience. The efficient cleaning team has greatly contributed to the cleanliness and organization of the hotel with numerous positive mentions of their diligent work.
Besides the cleaning, guests appreciated the hotel's good location, proximity to leisure spots and the friendly, attentive staff. Additionally, the well-assorted breakfast and the comprehensive service were also positively noted.
However, a few reviews pointed out areas needing improvement. Some guests mentioned rooms with old fixtures, poor lighting and dust issues, suggesting a need for deeper cleaning and maintenance. There were also mentions of old towels and bed sheets and the hygiene in the restaurant requiring revision. Despite these occasional setbacks, the overall feedback regarding cleanliness at Serra Negra Paladium Hotel remains highly favorable.
Staff
Wi-Fi
Pool
Parking
Family
3 Star
Yes, Serra Negra Paladium Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Serra Negra Paladium Hotel.
No, Serra Negra Paladium Hotel doesn't allow dogs.
No, parking facilities aren't available at Serra Negra Paladium Hotel.
No, Serra Negra Paladium Hotel doesn't have a gym.
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