Doubletree By Hilton Shah Alam I-City
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Summary of reviewsDoubletree By Hilton Shah Alam I-City garners high praise for its strategic and convenient location, easily accessible to major routes and closely connected to the Central i-City Mall. This proximity offers guests a plethora of dining, shopping and entertainment options, including the nearby i-City theme park, making it an ideal choice for families. The property itself is lauded for its modern, clean environment and particularly enchanting views of i-City at night.
The breakfast experience is another standout, frequently commended for its vast variety, excellent quality and superb taste, served in the well-maintained Makan Restaurant. Despite some minor logistical issues such as long queues, the breakfast offerings are generally deemed worth the price and a memorable part of the stay. Dinner options also receive favorable remarks with diverse, flavorful buffets and particularly notable Italian cuisine at Tosca, though some room service improvements could be made.
Rooms at the hotel are routinely praised for their cleanliness, spaciousness and modern design. Many guests appreciate the comfortable, large beds and the stylish decor, complemented by practical, well-thought-out layouts. Issues reported, such as minor maintenance problems, do not significantly detract from the overall positive experience of the rooms’ ambiance and comfort.
Cleanliness across the hotel, from rooms to common areas, is a frequently noted strong point, contributing to the pleasant and fresh atmosphere guests enjoy. This standard of cleanliness is enhanced by the hotel's modernity and the well-maintained, beautiful environment that invites relaxation and comfort.
The staff at Doubletree By Hilton Shah Alam I-City also receive high marks for their friendliness, helpfulness and professionalism with many reviews mentioning the smooth check-in process and exceptional service across the board. Although there are occasional service lapses, the overall guest experience is marked by a welcoming and accommodating atmosphere.
In terms of facilities, the hotel offers a well-equipped though small gym, a pleasant swimming pool and a steam room, adding to the overall enjoyment of the stay. Family-friendly features further enhance the appeal with easy access to nearby entertainment, a safe and enjoyable pool area for children and practical in-room amenities designed with families in mind.
The beds are a highlight, frequently described as very comfortable, contributing significantly to a restful stay. While some guests find the pillows less satisfactory, the prevailing sentiment favors the super-comfy beds.
In conclusion, Doubletree By Hilton Shah Alam I-City excels in providing a conveniently located, clean and comfortable stay with excellent breakfast options, friendly staff and family-friendly facilities, making it a highly recommendable choice for visitors to the area.
Categories
The breakfast experience is another standout, frequently commended for its vast variety, excellent quality and superb taste, served in the well-maintained Makan Restaurant. Despite some minor logistical issues such as long queues, the breakfast offerings are generally deemed worth the price and a memorable part of the stay. Dinner options also receive favorable remarks with diverse, flavorful buffets and particularly notable Italian cuisine at Tosca, though some room service improvements could be made.
Rooms at the hotel are routinely praised for their cleanliness, spaciousness and modern design. Many guests appreciate the comfortable, large beds and the stylish decor, complemented by practical, well-thought-out layouts. Issues reported, such as minor maintenance problems, do not significantly detract from the overall positive experience of the rooms’ ambiance and comfort.
Cleanliness across the hotel, from rooms to common areas, is a frequently noted strong point, contributing to the pleasant and fresh atmosphere guests enjoy. This standard of cleanliness is enhanced by the hotel's modernity and the well-maintained, beautiful environment that invites relaxation and comfort.
The staff at Doubletree By Hilton Shah Alam I-City also receive high marks for their friendliness, helpfulness and professionalism with many reviews mentioning the smooth check-in process and exceptional service across the board. Although there are occasional service lapses, the overall guest experience is marked by a welcoming and accommodating atmosphere.
In terms of facilities, the hotel offers a well-equipped though small gym, a pleasant swimming pool and a steam room, adding to the overall enjoyment of the stay. Family-friendly features further enhance the appeal with easy access to nearby entertainment, a safe and enjoyable pool area for children and practical in-room amenities designed with families in mind.
The beds are a highlight, frequently described as very comfortable, contributing significantly to a restful stay. While some guests find the pillows less satisfactory, the prevailing sentiment favors the super-comfy beds.
In conclusion, Doubletree By Hilton Shah Alam I-City excels in providing a conveniently located, clean and comfortable stay with excellent breakfast options, friendly staff and family-friendly facilities, making it a highly recommendable choice for visitors to the area.
Hotel with Spa
This hotel features the eforea Spa, offering facials, aromatherapy, and couples treatments. It also has 3 restaurants, a 24-hour fitness center, and an outdoor pool, making it a top choice for a relaxing stay.
Family Friendly Hotel
Located in I-City, this hotel offers an outdoor swimming pool and family-friendly facilities. Its location within I-City provides access to a theme park, making it an attractive option for families.
Hotel with Swimming Pool
The DoubleTree by Hilton Shah Alam i-City provides excellent pool facilities. The hotel is situated in i-City and offers a comfortable stay with modern amenities.
Outdoor Pool
Business Hotel
This hotel is well-suited for business and leisure travelers, offering 300 technologically advanced rooms with work areas and high-speed internet. It features 5,500 square meters of meeting and banquet facilities, including a Grand Ballroom, state-of-the-art audio-visual equipment, catering services, and is located close to manufacturing hubs and major highways.
Hotel with Parking
This hotel offers secured and covered self-parking for a fee, as well as valet parking and on-site EV charging. It is located within i-City, providing easy access to nearby attractions and shopping.
Accessible Hotel
This hotel offers accessible rooms and accessible parking. It provides roll-in showers and grab bars in bathrooms, ensuring a comfortable stay for guests with mobility needs. The hotel is designed with wheelchair accessibility throughout its common areas.
Hotel with Gym
This hotel offers a modern fitness centre with advanced equipment and panoramic views of I-City. Guests have access to a range of fitness facilities for both cardio and strength training.
5-Star Hotel
This 5-star hotel is located in I-City and offers modern, high-tech room facilities. It features an outdoor swimming pool, a fitness center, and a restaurant. Guest reviews highlight its convenient location near the I-City theme park and mall, making it ideal for both leisure and business travelers.
Hotel with Outdoor Pool
DoubleTree by Hilton Shah Alam i-City features a fantastic outdoor pool with views of the i-City theme park. The pool area is designed for both relaxation and family fun, with dedicated areas for children.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Doubletree By Hilton Shah Alam I-City boasts a strategic and prime location that offers guests easy access to a range of leisure and shopping facilities. The hotel is conveniently connected to the Central i-City Mall, placing numerous dining and shopping options just a short walk away. This proximity to the mall makes it a perfect spot for those looking to indulge in retail therapy or enjoy a variety of culinary delights.
Additionally, the hotel is near several entertainment attractions, including the i-City theme park and recreation areas, making it easy to entertain children and adults alike. Guests have praised the location for being very close to the amusement park, which is an added convenience for families.
The hotel's proximity to major routes makes it accessible and reduces commute times, adding to the overall ease of getting around. For those attending events at UiTM or needing facilities nearby, the location is seen as ideal.
While most reviews highlight the excellent, strategic and superb location of Doubletree By Hilton Shah Alam I-City, a few mention slight drawbacks such as the location being a bit dull. Nonetheless, the majority of guests appreciate the convenience and accessibility provided by the hotel's situation next to a bustling mall and leisure parks. The property itself is modern, clean and provides beautiful views of i-City, especially enchanting at night.
The breakfast experience at Doubletree By Hilton Shah Alam I-City consistently receives high praise from guests. Reviewers frequently highlight the wide variety and excellent quality of the buffet spread. Many describe the breakfast as amazing, superb and delicious with a splendid selection of dishes catering to diverse tastes. Words like excellent and awesome are commonly used, emphasizing that the breakfast is a highlight of their stay.
Cleanliness and great service at the breakfast venue, Makan Restaurant, are also mentioned positively. Guests appreciate the comforting smell in the lobby and the helpful staff. Despite occasional comments on the eggs section being slow and some experiencing long queues, the overall sentiment remains positive with an emphasis on the value and enjoyment of the breakfast offerings.
While a few guests note that the breakfast buffet is on the expensive side, the general consensus is that it is worth every penny due to the variety and deliciousness of the food. There are also remarks about the breakfast not quite meeting the high bar set by the Kuala Lumpur Doubletree, but these comments are in the minority.
In summary, the breakfast at Doubletree By Hilton Shah Alam I-City is highly rated for its extensive variety, taste and quality, making it a memorable aspect of the guest experience.
Guests of Doubletree By Hilton Shah Alam I-City generally have favorable impressions of the dining options available at the hotel. Many have praised the delicious food served at both the cafe and the restaurant. The dinner buffet spread is noted to be diverse and flavorful, while the Italian restaurant Tosca stands out for its superb and authentically Italian cuisine. Room service meals for dinner also receive positive remarks with guests enjoying every dish, including a particularly delicious Indian banquet. However, some areas for improvement were identified, such as room service food, which could be better and the limited choices and average quality of the à la carte dinner. Despite these minor drawbacks, the overall dinner experience at the hotel remains consistently great for most guests.
Doubletree By Hilton Shah Alam I-City has received substantial praise for its rooms, noted for their cleanliness, spaciousness and modern design. Guests frequently commend the rooms as incredibly clean, comfortable and well-maintained. Many appreciated the elegant and stylish decor, as well as the beautiful interior layouts. The hotel's newness comes through in the contemporary design and modern amenities, contributing to an overall pleasant environment.
Spaciousness is another recurrent highlight with many guests pointing out the large room sizes and comfortable beds. The views from the rooms, particularly of the city and I-City Park, add to the appeal, offering a nice backdrop for a relaxing stay.
In terms of maintenance, most guests found the rooms to be exceptionally clean and neat, often emphasizing the fresh and orderly atmosphere. Comfortable beds and well-thought-out room layouts enhance the overall stay experience. The inclusion of room automation and modern facilities underscores the hotel's commitment to providing a seamless guest experience.
However, a few criticisms were noted. Some guests reported issues such as bad smells in the bathrooms, incomplete toiletries, tiny ants, oily carpets and problematic room temperature adjustments. Despite these outliers, the majority of guests had a positive experience with the room's cleanliness and comfort.
In conclusion, Doubletree By Hilton Shah Alam I-City generally impresses its guests with spacious, modern and comfortable rooms, making it a commendable choice for those visiting the area.
Nestled in the vibrant locale of Shah Alam I-City, Doubletree By Hilton offers an inviting retreat that stands out for its highly comfortable beds, consistently earning praise for their quality mattresses. Guests frequently note the beds as very comfortable, contributing to an overall relaxing and clean environment. The rooms themselves exude beauty and the bedding adds a considerable level of comfort, ensuring a restful experience.
While the majority of reviewers extol the beds for their comfort, there are mixed sentiments regarding the pillows. Some guests find them too soft and unsupportive with occasional remarks about unpleasant odors. Despite this, the positive feedback overwhelmingly highlights the super comfy beds, which plays a pivotal role in delivering a pleasant stay.
Minor issues aside, such as occasional bedding odors and limited coffee supplies, the bed's comfort remains a strong point of this hotel, providing guests with a decent and relaxing stay.
Doubletree By Hilton Shah Alam I-City stands out for its exceptional cleanliness as frequently highlighted by its guests. Visitors consistently describe the hotel as very clean with pristine rooms and facilities. Many reviewers appreciate the hotel's cleanliness, mentioning environments that are orderly and well kept, from the rooms to common areas. The hotel has been praised for being well-maintained, new and modern, contributing to a pleasant stay.
Guests have also noted that the rooms are not only clean but also offer additional comforts such as larger bathrooms and a fresh ambiance throughout. The overall environment has been described as beautiful, comfortable and fragrant, adding to the appeal. It's not just the rooms; the whole property is commended for its cleanliness and the effort to maintain these high standards.
Moreover, the hotel’s location near a shopping mall adds convenience, making it an attractive choice for travelers who enjoy being close to shopping and dining options. Despite a few mentions of minor issues like poor housekeeping on some occasions and specific complaints about certain amenities, the overwhelming sentiment remains positive. Guests particularly enjoy the modern and neat appearance of the hotel, remarking on the courteous service and the well-maintained spaces, which collectively ensure a comfortable and enjoyable stay.
The Doubletree By Hilton Shah Alam I-City is widely praised for its exceptional staff, who consistently receive high marks for their friendliness, helpfulness and professionalism. Reviews highlight the smooth check-in process and the warm welcome provided by the reception team, particularly Ms. Putri, who is noted for her cheerful demeanor. Guests commend the front desk and concierge for their excellent service and many appreciate the staff's attentiveness and courteous nature.
The welcoming atmosphere created by the staff is palpable with multiple reviewers describing them as accommodating, polite and attentive to guests' needs. The hotel's team is often described as well-trained and service-oriented, ensuring a stellar experience for guests. Moreover, specific mentions of the bellboy and helpful guards further emphasize the comprehensive support provided throughout the hotel.
However, there are occasional mentions of lapses in service, such as unresponsive phone calls and slow reception service. A few guests noted instances where staff behavior did not meet expectations and there were isolated concerns regarding fair treatment and consistency in service across different staff members.
Overall, the staff at Doubletree By Hilton Shah Alam I-City significantly contribute to the positive experience, making guests feel welcomed and well-taken care of, despite a few noted areas for improvement.
Guest reviews of Doubletree By Hilton Shah Alam I-City indicate mixed experiences with the hotel's wifi. Many guests expressed dissatisfaction with the internet service, citing issues such as slow speeds, inconsistency and lack of availability. Moreover, there were complaints about the wifi not being free for all guests with free access restricted to Hilton Honor members only. Some guests were surprised that even with a higher room rate, complimentary wifi was not provided. However, positive feedback highlighted that both water pressure and the wifi connection were strong for some. Guests suggested that simple guidance placed in the rooms could improve the overall wifi experience. Overall, while the wifi service has room for improvement, the positive aspects offer some reassurance for potential visitors.
The gym at Doubletree By Hilton Shah Alam I-City is generally well-regarded, though some guests noted it has limited equipment. Despite its small size, it is fully equipped, catering well to those who prioritize fitness during their stay. Alongside the gym, the hotel offers additional facilities such as a swimming pool, steam room and games room, which have been positively mentioned in the reviews. The combination of these amenities provides a comprehensive and enjoyable fitness and relaxation experience for guests.
The Doubletree By Hilton Shah Alam I-City is a fantastic destination for families with consistent praise for its family-friendly facilities and services. Positioned within walking distance to a shopping mall and park, it provides easy entertainment options for kids, making it an ideal location for a family holiday. The hotel's pool is designed with the safety and enjoyment of children in mind, offering peace of mind to parents. Additional features such as a games room further enhance the appeal for young guests. In-room amenities, including kid-friendly furniture and practical conveniences like hanging wet towels, make it easier for families to enjoy their stay. Overall, the hotel’s excellent service and well-thought-out facilities ensure a memorable and enjoyable family trip.
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Location
Additionally, the hotel is near several entertainment attractions, including the i-City theme park and recreation areas, making it easy to entertain children and adults alike. Guests have praised the location for being very close to the amusement park, which is an added convenience for families.
The hotel's proximity to major routes makes it accessible and reduces commute times, adding to the overall ease of getting around. For those attending events at UiTM or needing facilities nearby, the location is seen as ideal.
While most reviews highlight the excellent, strategic and superb location of Doubletree By Hilton Shah Alam I-City, a few mention slight drawbacks such as the location being a bit dull. Nonetheless, the majority of guests appreciate the convenience and accessibility provided by the hotel's situation next to a bustling mall and leisure parks. The property itself is modern, clean and provides beautiful views of i-City, especially enchanting at night.
Breakfast
Cleanliness and great service at the breakfast venue, Makan Restaurant, are also mentioned positively. Guests appreciate the comforting smell in the lobby and the helpful staff. Despite occasional comments on the eggs section being slow and some experiencing long queues, the overall sentiment remains positive with an emphasis on the value and enjoyment of the breakfast offerings.
While a few guests note that the breakfast buffet is on the expensive side, the general consensus is that it is worth every penny due to the variety and deliciousness of the food. There are also remarks about the breakfast not quite meeting the high bar set by the Kuala Lumpur Doubletree, but these comments are in the minority.
In summary, the breakfast at Doubletree By Hilton Shah Alam I-City is highly rated for its extensive variety, taste and quality, making it a memorable aspect of the guest experience.
Dinner
Rooms
Spaciousness is another recurrent highlight with many guests pointing out the large room sizes and comfortable beds. The views from the rooms, particularly of the city and I-City Park, add to the appeal, offering a nice backdrop for a relaxing stay.
In terms of maintenance, most guests found the rooms to be exceptionally clean and neat, often emphasizing the fresh and orderly atmosphere. Comfortable beds and well-thought-out room layouts enhance the overall stay experience. The inclusion of room automation and modern facilities underscores the hotel's commitment to providing a seamless guest experience.
However, a few criticisms were noted. Some guests reported issues such as bad smells in the bathrooms, incomplete toiletries, tiny ants, oily carpets and problematic room temperature adjustments. Despite these outliers, the majority of guests had a positive experience with the room's cleanliness and comfort.
In conclusion, Doubletree By Hilton Shah Alam I-City generally impresses its guests with spacious, modern and comfortable rooms, making it a commendable choice for those visiting the area.
Beds
While the majority of reviewers extol the beds for their comfort, there are mixed sentiments regarding the pillows. Some guests find them too soft and unsupportive with occasional remarks about unpleasant odors. Despite this, the positive feedback overwhelmingly highlights the super comfy beds, which plays a pivotal role in delivering a pleasant stay.
Minor issues aside, such as occasional bedding odors and limited coffee supplies, the bed's comfort remains a strong point of this hotel, providing guests with a decent and relaxing stay.
Cleanliness
Guests have also noted that the rooms are not only clean but also offer additional comforts such as larger bathrooms and a fresh ambiance throughout. The overall environment has been described as beautiful, comfortable and fragrant, adding to the appeal. It's not just the rooms; the whole property is commended for its cleanliness and the effort to maintain these high standards.
Moreover, the hotel’s location near a shopping mall adds convenience, making it an attractive choice for travelers who enjoy being close to shopping and dining options. Despite a few mentions of minor issues like poor housekeeping on some occasions and specific complaints about certain amenities, the overwhelming sentiment remains positive. Guests particularly enjoy the modern and neat appearance of the hotel, remarking on the courteous service and the well-maintained spaces, which collectively ensure a comfortable and enjoyable stay.
Staff
The welcoming atmosphere created by the staff is palpable with multiple reviewers describing them as accommodating, polite and attentive to guests' needs. The hotel's team is often described as well-trained and service-oriented, ensuring a stellar experience for guests. Moreover, specific mentions of the bellboy and helpful guards further emphasize the comprehensive support provided throughout the hotel.
However, there are occasional mentions of lapses in service, such as unresponsive phone calls and slow reception service. A few guests noted instances where staff behavior did not meet expectations and there were isolated concerns regarding fair treatment and consistency in service across different staff members.
Overall, the staff at Doubletree By Hilton Shah Alam I-City significantly contribute to the positive experience, making guests feel welcomed and well-taken care of, despite a few noted areas for improvement.
Wi-Fi
Gym
Family
Yes, Doubletree By Hilton Shah Alam I-City has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Doubletree By Hilton Shah Alam I-City.
No, Doubletree By Hilton Shah Alam I-City doesn't allow dogs.
Yes, parking facilities are available at Doubletree By Hilton Shah Alam I-City.
Yes, Doubletree By Hilton Shah Alam I-City has a gym.
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