Shanghai, No.505 East Nanjing Road (2 / F check in), Huangpu District31.235773,121.480578(Show on Map)
8.8
Excellent
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Radisson Collection Hyland Shanghai is highly regarded for its exceptional location in the vibrant heart of Shanghai. Situated on Nanjing East Road, it offers immediate access to a myriad of shopping and dining options with major tourist attractions like the Bund, People's Square and Yu Garden within walking distance. The nearby East Nanjing Road metro station facilitates easy travel throughout the city, making it a favored base for exploring both cultural sites and the bustling nightlife.
Guests commend the hotel's spacious and clean rooms, often highlighting the breathtaking city views, modern bathrooms and comfortable beds. Excellent housekeeping services further enhance the experience, keeping rooms tidy and inviting. While some rooms may exhibit a slightly dated decor, recent renovations on certain floors provide a more contemporary feel.
The breakfast at the hotel receives notable praise for its extensive variety and quality with a mix of Eastern and Western options that cater to diverse preferences. Despite occasional mentions of overcrowded dining areas, the general consensus is that the breakfast buffet is a standout feature. Dinner services, however, are somewhat limited with no buffet and restricted dining hours, which might require guests to plan their meals accordingly.
Cleanliness is another strong point with many guests appreciating the immaculate state of the rooms and public areas. Housekeeping staff are often lauded for their thorough and prompt service. The gym facilities are also positively noted, although some older equipment may occasionally detract from the otherwise modern and well-maintained fitness center.
The staff at Radisson Collection Hyland Shanghai are frequently praised for their friendliness and helpfulness, contributing significantly to the positive guest experiences. Specific employees, like those at the front desk and housekeeping, are often mentioned for their excellent service. Nonetheless, occasional language barriers and minor service inefficiencies are noted.
Internet connectivity at the hotel is generally reliable with strong Wi-Fi signals in public areas and good service overall, though some guests report weaker signals in their rooms. Family travelers find the hotel accommodating with spacious family rooms and attentive staff facilitating a comfortable stay.
For business travelers, the hotel's central location and amenities such as executive lounges, ATMs and currency exchange machines provide added convenience. The hotel's value for money is emphasized, aligning well with four-star standards, despite occasional lapses that some believe could be improved. Overall, Radisson Collection Hyland Shanghai stands out as a top choice for visitors seeking comfortable accommodations, excellent service and a prime location in Shanghai.
Categories
Nightlife
Located on East Nanjing Road, this Radisson Collection hotel is near many nightlife spots. Nanjing Road is a vibrant area with numerous bars and restaurants. The hotel offers comfortable accommodations and is conveniently located for nightlife exploration.
Accessible
This hotel offers accessible accommodations and services. It ensures a comfortable stay for guests with disabilities.
4 Star
This hotel offers a prime location near Nanjing Road, a vibrant and bustling area, making it ideal for travelers seeking convenience and access to shopping and attractions. It provides high-quality service and a comfortable stay, suitable for both leisure and business travelers.
Family
Business
Gym
Honeymoon
Spa
Romantic
Skyscraper
Room Types
One-Bedroom Executive Suite This suite is air-conditioned and has a TV with cable channels, soundproof walls, executive lounge access and a wardrobe. The unit has 1 bed.
Collection Superior RoomThe air-conditioned double room provides a TV with cable channels, soundproof walls, a wardrobe and an electric kettle.
Collection Executive RoomThe air-conditioned double room features a TV with cable channels, soundproof walls, executive lounge access and a wardrobe.
Collection Deluxe Double RoomThe spacious air-conditioned double room provides a TV with cable channels, soundproof walls, a wardrobe and an electric kettle. The unit offers 1 bed.
Junior SuiteThe air-conditioned suite offers a TV with cable channels, soundproof walls, executive lounge access, a wardrobe as well as a quiet street view. The unit offers 1 bed.
Collection RoomThis double room is air-conditioned and features a TV with cable channels, soundproof walls, a wardrobe and an electric kettle.
Collection Executive Twin RoomThe air-conditioned twin room provides a TV with cable channels, soundproof walls, executive lounge access, a wardrobe as well as a quiet street view. The unit offers 2 beds.
Collection Twin RoomThe twin room provides air conditioning, soundproof walls, a wardrobe, an electric kettle and a TV with cable channels. The unit offers 2 beds.
Collection Superior Twin RoomThis twin room is air-conditioned and features a TV with cable channels, soundproof walls, a wardrobe and an electric kettle. The unit offers 2 beds.
Deluxe Room with extra sofa bed This family room is air-conditioned and has a TV with cable channels, soundproof walls, a wardrobe and an electric kettle. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Review Summaries
Location
Situated in the bustling heart of Shanghai, Radisson Collection Hyland Shanghai boasts an exceptional location that caters to every traveler's needs. The hotel is strategically placed right on Nanjing East Road, one of Shanghai's busiest commercial streets, providing immediate access to a plethora of shopping and dining options. Guests appreciate the convenience of being just a short walk from the East Nanjing Road metro station, which connects to Metro Lines 2 and 10, offering direct routes to both Pudong International Airport and Hongqiao Station.
This prime location ensures that major tourist attractions such as the Bund, People's Square and Yu Garden are easily reachable on foot. Reviewers highlight the advantage of staying in the middle of Shanghai's premier shopping district with a pedestrian street that pulses with life both day and night. The hotel's centrality makes it an ideal base for exploring the city's landmarks, cultural sites and vibrant nightlife.
Guests repeatedly praise the convenience of the hotel's proximity to the metro, making travel around Shanghai straightforward and stress-free. The surrounding area brims with restaurants, cafes and entertainment venues, ensuring that visitors are never far from a multitude of options. The combination of a fantastic location, spacious and clean rooms and helpful staff cements Radisson Collection Hyland Shanghai as a top choice for those wishing to experience the best of what Shanghai has to offer.
Breakfast
Radisson Collection Hyland Shanghai's breakfast garners plenty of praise from its guests for its extensive variety and quality. The offerings range from eastern to western options, accommodating diverse tastes. Remarkably, it is frequently described as "the best" guests have experienced in China, showcasing a delicious and plentiful spread. The buffet is noted for its assortment of European and Chinese dishes, rich with many culinary delights.
Many guests commend the breakfast for being "very diverse" and "amazing," with a significant number mentioning it is "delicious" and "excellent." The selection is extensive and includes everything from sweet pastries and fresh fruit to hearty cooked options. The presence of live cooking stations adds to the appeal, despite occasional comments of service lagging behind during peak hours.
However, feedback isn't universally glowing; several reviewers critique the breakfast for its strong Asian emphasis, which might not suit everyone. Some guests also mention issues like overcrowded dining areas, noise and instances where food was too cold. Despite these occasional drawbacks, the majority find the breakfast buffet to be very satisfying thanks to its variety, quality and the hotel's convenient location.
A potential area for improvement noted by guests includes the need for renovations in the breakfast room itself, which would enhance the overall dining experience. Nonetheless, the high-quality ingredients, meticulous preparation and multicultural options like continental and Chinese cuisine make breakfast at Radisson Collection Hyland Shanghai a definite highlight during stays.
Dinner
The Radisson Collection Hyland Shanghai offers a dining experience characterized by a first-class restaurant located on the 5th floor. While there is no buffet available in the evening, guests can still enjoy a satisfying meal from the restaurant menu. Dinner is served from 6:00 PM to 8:00 PM. Although room service provides generous portions, the overall quality of the food at the upstairs restaurant has been noted as average. Additionally, the hotel does not offer dining options after 10:30 PM and lacks a dedicated restaurant for lunch or dinner, requiring guests to consider their schedule accordingly.
Rooms
The rooms at Radisson Collection Hyland Shanghai are generally praised for their spaciousness and comfort. Many guests appreciate the ample room size, especially when coupled with stunning views of the city skyline or Nanjing East Road. The bathrooms are also a highlight, often described as large, well-equipped and modern. Amenities like coffee machines, tea facilities, fridges and comfortable beds with a variety of pillows add to the positive experience.
Guests often note the excellent housekeeping staff, who ensure that rooms are cleaned multiple times a day, maintaining a comfortable and cozy atmosphere. The rooms are also described as quiet, largely due to soundproofing and higher floor locations which offer more peace away from street noise.
However, several reviews mention that the rooms and furniture feel a bit dated with some specific references to old-fashioned items and occasionally dusty conditions. Some floors have undergone recent renovations, providing a more modern aesthetic, but inconsistencies exist across different levels. Views from the windows are often appreciated, but a few guests found the windows themselves dirty.
Overall, the spaciousness, cleanliness and comfort of the rooms at Radisson Collection Hyland Shanghai are frequently highlighted, despite occasional remarks about outdated decor and minor maintenance issues.
Beds
Travelers staying at the Radisson Collection Hyland Shanghai frequently highlight the comfort and quality of the beds. Many guests describe their sleep experience as immensely enjoyable due to the soft mattresses and pillows, which provide a high level of comfort. Words like comfy, very comfortable, super comfortable and exceptionally comfortable are consistently used to describe the beds. Spacious rooms often come equipped with large, cozy beds that enhance the overall stay.
Several reviews note that the combination of comfortable beds and clean rooms creates a pleasant environment conducive to relaxation and rest. Though a few guests found the beds a bit too soft or needing improvement, the majority appear to appreciate the bedding, often remarking on the sleep pleasure and the large size of the beds. The provision of king-size, double and sofa beds ensures that sleeping accommodations meet various preferences and needs. Overall, the beds at Radisson Collection Hyland Shanghai significantly contribute to a positive guest experience and restful nights.
Cleanliness
The cleanliness of Radisson Collection Hyland Shanghai receives high praise from its guests. Many reviews emphasize that the rooms are spotless, clean and well-maintained. The hotel is noted for its cleanliness, from public areas to private rooms and many guests found their accommodations to be clean upon arrival. Housekeeping services are frequently commended for their thoroughness, promptness and courteous staff, ensuring that the hotel remains tidy and organized. Bathrooms are also highlighted as being particularly clean.
Despite the overwhelmingly positive feedback, a few reviews mention areas for improvement. Some guests found the rooms to be dusty and there are a couple of mentions of the rooms needing better upkeep. Issues such as mustiness, dirty bathroom floors and the need for more frequent cleaning have been pointed out. Nevertheless, the general sentiment is that the hotel's cleanliness meets or exceeds expectations, offering a comfortable and clean environment for visitors.
Staff
Radisson Collection Hyland Shanghai is renowned for its particularly attentive and helpful staff. Guests frequently praise the personnel for their friendliness, politeness and willingness to assist. Many mention that the housekeepers and concierge stand out for their efficient service and professionalism. Notably, individuals like Anniel from the club room and Paul, the front desk manager, receive specific appreciation for their exceptional support and communication skills.
Despite the overwhelmingly positive feedback, there are some mentions of language barriers with several reviews noting that the staff speaks limited English. This occasionally leads to issues at the reception desk, which some guests found slow or inexperienced. Furthermore, a few instances of rude or dismissive behavior were reported, particularly at breakfast or among the younger, less experienced receptionists.
Overall, the staff is consistently highlighted for their customer-oriented approach and enthusiasm in solving guest queries, making the hotel stand out for many travelers. The proactive and engaging nature of the housekeeping team adds to the positive experience, ensuring rooms are well-maintained and visitors feel warmly welcomed throughout their stay.
Wi-Fi
The Wi-Fi experience at the Radisson Collection Hyland Shanghai generally receives favorable feedback from guests. Many commend the hotel for offering high-speed internet and strong signals, which facilitate seamless browsing and connectivity. Users frequently noted good Wi-Fi quality in public areas such as the reception and some appreciated the inclusion of VPN services. There were mentions of the Wi-Fi working perfectly, including for apps like WhatsApp, indicating reliable service for communication and streaming.
However, a few guests did encounter issues, particularly with Wi-Fi quality in the rooms, which some found weak or unreliable. Some felt the need for a more straightforward process to obtain the Wi-Fi password, reflecting occasional minor hitches in user-friendliness. Overall, the Wi-Fi at Radisson Collection Hyland Shanghai is mostly reliable and fast, making it one of the better options for internet connectivity in Shanghai hotels.
Gym
The gym at Radisson Collection Hyland Shanghai has garnered positive remarks for its modern and well-maintained facilities. Guests appreciate the neat and well-kept environment, as well as the availability of up-to-date equipment. Located on the 7th floor, the fitness center provides a less crowded space for workouts, ensuring a pleasant experience. However, some visitors have noted that the fitness and gym facilities being outsourced can make them tricky to use with occasional reports of old, broken machines, which may detract from an otherwise good overall impression.
Family
Radisson Collection Hyland Shanghai proves to be a suitable choice for families, offering a range of family-friendly amenities. Families can find spacious accommodations, including family rooms and two-room suites, ensuring ample space for both adults and children. The hotel's management and staff are attentive to family needs, providing assistance with transfers and other requirements. Guests have highlighted the hotel's ability to cater to family requirements, making it convenient for family trips. Additionally, the hotel serves delicious breakfasts, including options for children, which adds to the overall positive experience for families. The spacious rooms with their pleasant views, contribute to the comfort and enjoyment of family stays. Overall, the hotel successfully appeals to both family and business travelers, balancing convenience and comfort effectively.
4 Star
Radisson Collection Hyland Shanghai offers a very good value for money, being clean and conveniently located. Although some areas of the hotel feel a bit dated, this does not detract significantly from the overall experience. It aligns well with four-star standards, providing a solid experience for its category. Guests have highlighted its affordability and comfort with the former Sofitel's charm still present.
The hotel is known for its cleanliness with many reviewers finding it immaculately clean and comfortable. The refurbished lobby also adds to the look and the service has generally been praised as high, although there are mentions of service being almost non-existent in some cases.
The location is a major advantage, given its access to Metro line 2, which connects to all major destinations from the airport to sightseeing spots. However, there are areas for improvement; the air conditioning is noted as being insufficiently cool and the package collection process can be chaotic. Music at breakfast was considered annoying by some guests and there was confusion about the offerings at the bar on the 30th floor.
While it's generally seen as a great stay, some believe it doesn't quite meet the expectations of the Radisson brand and suggest it could be rebranded to a local hotel due to certain lapses, such as basic room features for a four-star rating and aging facilities. Despite these issues, it remains a highly recommended, affordable four-star hotel for those seeking value for money in a prime location.
Business
Radisson Collection Hyland Shanghai proves to be an ideal choice for business travelers, offering a range of features that cater specifically to their needs. Executive rooms on the 30th floor come with access to a lounge area, where tea and coffee are served until 6:00 PM, providing a comfortable environment for informal meetings or relaxation. The hotel is centrally located in the heart of Shanghai, making it convenient for business engagements within the city. Guests appreciate the spacious and comfortable rooms, which add to the overall positive stay experience.
Additional amenities such as an ATM and 24/7 currency exchange machine enhance the convenience for international visitors, while the provision of invoices ensures hassle-free expense reporting for business travelers. Despite the relatively high cost of laundry services, the hotel is perceived as offering good value for money with competitive pricing for business stays. With features like a free table during busy breakfast times and smooth check-in processes, Radisson Collection Hyland Shanghai stands out as a solid, value-for-money option for professionals.
Accessible
Situated conveniently on Nanjing Road, a major shopping street in Shanghai, the Radisson Collection Hyland Shanghai offers excellent accessibility for guests with disabilities. The hotel is a short walk from the East Nanjing Metro Station, providing a direct line to Pudong International Airport, making travel straightforward and easy. In addition to proximity to the subway, the hotel includes features like a luggage ramp exit and building accessibility, ensuring ease of movement for wheelchair users.
While there is a general consensus that the hotel could further improve accessibility for disabled guests, the existing facilities already offer a commendable level of convenience. The cleanliness of the hotel stands out as a significant positive aspect with reviewers frequently mentioning the excellent condition of the premises. Although some guests found the rooms to be somewhat outdated, the soundproof accommodations offer a peaceful retreat in a bustling city. Overall, the ease of access via metro, combined with the cleanliness and thoughtful design of the hotel, makes the Radisson Collection Hyland Shanghai a solid option for travelers with disabilities.
FAQ
No, Radisson Collection Hyland Shanghai doesn't have any pool.
Yes, a spa is available at Radisson Collection Hyland Shanghai.
No, Radisson Collection Hyland Shanghai doesn't allow dogs.
No, parking facilities aren't available at Radisson Collection Hyland Shanghai.
Yes, Radisson Collection Hyland Shanghai has a gym.
