Shanghai, 1376 Nanjing Xi Road.31.226472,121.452098(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Portman Ritz-Carlton Shanghai is a distinguished hotel situated in the heart of Shanghai, offering unmatched convenience with its prestigious location on Nanjing Road. Its central position allows guests to seamlessly explore the city's luxury shopping malls, diverse dining venues, and rich cultural attractions. The proximity to metro stations further enhances accessibility to all of Shanghai's iconic landmarks, providing guests a perfect blend of vibrant city life and peaceful retreat.
The hotel's breakfast experience leaves a lasting impression, with a buffet that offers an extensive selection catering to both Chinese and Western tastes. Guests praise the quality and variety of the offerings, which, despite some feedback on the cost and range of Western options, still provides a fulfilling and satisfying start to the day. The attentive staff adds to this positive experience by catering to dietary needs with courtesy.
Rooms at the Portman Ritz-Carlton Shanghai receive commendation for their spaciousness and comfort. They are often noted for their cleanliness and well-maintained condition, thanks to the excellent housekeeping service. Although some guests mention that the décor feels somewhat dated and there are occasional issues with dampness, the overall comfort, quietness, and pleasant views complement the hotel's desirable locale, making it a favorite for many.
A standout aspect of the hotel is its exceptional staff, who consistently deliver a high level of service characterized by professionalism, attentiveness, and warm hospitality. The concierge team and reception staff are repeatedly acknowledged for their helpfulness, ensuring a seamless and welcoming experience from check-in to check-out. Their proficient language skills, especially in English, further enhance guest interactions.
Overall, The Portman Ritz-Carlton Shanghai is celebrated for delivering an authentic five-star experience, maintaining the high standards associated with the Ritz-Carlton brand. Despite its age, the hotel continues to uphold its reputation as a top-tier accommodation in Shanghai. Guests frequently compare it to other five-star hotels, affirming its standing as one of China's elite platinum five-star hotels. The hotel's luxury, combined with its excellent location and dedicated staff, makes it an outstanding choice for visitors seeking both opulence and practicality in Shanghai.
Categories
Nightlife
Located in Jing'an District, The Portman Ritz-Carlton Shanghai is near many restaurants, cafes and bars. Jing'an is a thriving central district known for its nightlife. The hotel's central location facilitates easy access to various entertainment options.
Business
An array of amenities and facilities await every business traveller who stays at this hotel. From 13 modern and lavish meeting rooms and conference spaces with all the necessary equipment, to a business centre, high-speed Wi-Fi throughout the hotel premises and a central location in Shanghai, this 5-star hotel is certain to cover all your business needs.
Parking
This hotel offers parking and is located on Nanjing West Road. It is known for its excellent service and luxurious accommodations.
Gym
This hotel is described as having a 'Perfect GymFactor' and is equipped for a comprehensive workout, including cardio and strength machines, free weights up to 42 kg, and even a squash court. It also features both indoor and outdoor swimming pools and a spa. The gym is available 24 hours a day.
Answers last updated by The Portman Ritz-Carlton Shanghai
Skyscraper
48 floors: 165 metres (541 ft)
Pool Lap Lanes
Offers a luxurious swimming pool suitable for lap swimming. It is part of an expat-friendly complex on Nanjing Road, known for its high standards and comprehensive amenities.
Indoor Pool
The hotel offers an indoor pool as part of its recreational facilities.
Free Wi-Fi
This hotel offers seamless Wi-Fi access and a range of high-end amenities, providing a superior experience for tech-savvy travelers. The prime location is an added advantage.
Luxury
5 Star
Pool
Indoor Pool
Pool Lap Lanes
Outdoor Pool
Accessible
Sustainability Journey
Romantic
Family
Spa
Honeymoon
Outdoor Pool
Room Types
Deluxe City View Room, Guest room, 1 King, City viewRooms are located on higher floors and feature modern Chinese decor.
Club Deluxe City View, Club level, Guest room, 1 KingRoom features exclusive access to The Ritz-Carlton Club Lounge.
Club Premier Suite, Club level, 1 Bedroom Suite, 1 KingRoom features exclusive access to The Ritz-Carlton Club Lounge.
Deluxe Room, Guest room, 1 KingThe spacious twin/double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.
Premier Suite, 1 Bedroom Suite, 1 King, Nanjing West RD viewSuite offers a separate living area and bedroom.
Club Business Studio, Club level, Larger Studio, 1 KingRoom features exclusive access to The Ritz-Carlton Club Lounge.
Deluxe Skyline View Room, Guest room, 1 KingThe spacious twin/double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bath. The twin/double room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, a sofa as well as city views. The unit has 1 bed.
Club Skyline View, Club level, Guest room, 1 KingRoom features exclusive access to The Ritz-Carlton Club Lounge.
This double room features a bathrobe, tile/marble floor and minibar.
Club Deluxe City View Room, Club level, 2 Single BedsRoom features exclusive access to The Ritz-Carlton Club Lounge.
This twin room has a tile/marble floor, bathrobe and sofa.
Deluxe Room, Guest room, 2 Single BedsThe spacious twin room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bath. The twin room provides a wardrobe, a safe deposit box, a sofa, a flat-screen TV with satellite channels, as well as city views. The unit has 2 beds.
Deluxe Skyline View Room, Guest room, 2 Twin/Single Bed(s)The spacious twin room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.
Deluxe City View Room, Guest room, 2 Single BedsThe spacious twin room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bath. The twin room offers a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, a sofa as well as city views. The unit has 2 beds.
Club Business Studio- TwinThis twin room has air conditioning, satellite TV and tile/marble floor.
Room features exclusive access to The Ritz-Carlton Club Lounge.
Club Skyline View, Club level, Guest room, High floorRoom features exclusive access to The Ritz-Carlton Club Lounge.
Premier Twin SuiteThis spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a coffee machine, a wardrobe as well as city views. The unit has 2 beds.
One-Bedroom Penthouse King Suite - Club Lounge AccessThis spacious suite includes 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, executive lounge access, a coffee machine as well as city views. The unit has 1 bed.
Two-Bedroom Penthouse Suite - Club Lounge AccessThis spacious suite includes 1 bedroom, a seating area and 2 bathrooms with a walk-in shower and a bath. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, executive lounge access, a coffee machine as well as city views. The unit has 3 beds.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Nestled in the heart of Shanghai, The Portman Ritz-Carlton offers a stellar location that makes exploring this vibrant city effortless. Situated on the prestigious Nanjing Road, the hotel is perfectly positioned amidst luxury shopping malls, diverse dining options, and rich cultural attractions. Its proximity to metro stations ensures easy access to all of Shanghai's iconic landmarks, while the immediate surroundings provide a plethora of high-end and affordable dining and shopping experiences. Guests rave about the convenience of being centrally located in an area bustling with life, yet offering a peaceful retreat from the city's hustle and bustle. The strategic location of the hotel not only grants stunning city views from its spacious rooms but also positions guests just a short distance from major sightseeing spots, making it an ideal base for both leisure and business travelers. Whether you're here for the upscale shopping, fine dining, or simply to soak in the local culture, The Portman Ritz-Carlton's location delivers unmatched convenience and charm, capturing the essence of Shanghai living.
Breakfast
The Portman Ritz-Carlton Shanghai offers a breakfast experience that consistently impresses guests with its abundant and varied selection. The breakfast buffet receives high praise for its extensive and delicious options, catering to both Chinese and Western preferences, although some guests noted that the variety of Western food could be more expansive. Despite this, the rich assortment includes standouts like an excellent breakfast buffet and the spectacular on-site full breakfast, providing a satisfying culinary start to the day. The attentive staff enhances the experience, accommodating dietary needs with care and politeness. While some reviews mention the breakfast as somewhat costly compared to external options, the overall quality and choices available make it a worthwhile consideration for guests seeking a fulfilling morning meal.
Rooms
The Portman Ritz-Carlton Shanghai offers a mix of impressions when it comes to its rooms. Many guests appreciate the spaciousness, with numerous reviews describing the rooms as generously sized and comfortable. The cleanliness of the rooms stands out frequently, with guests noting that they are tidy and well-maintained, offering a fragrant and appealing environment. For those in premium accommodations, such as the Club Suites, the experience is often described as excellent, enhanced by superb suite service.
The rooms are generally praised for their quietness, providing a relaxing stay with comfortable bedding and expected amenities. Lovely bathrooms featuring excellent water pressure are a highlight for some. Views from certain rooms add to the overall pleasant experience, complementing the hotel's desirable location.
However, some guests mention that the decor and furnishings feel somewhat outdated, and there are occasional issues with dampness or a moldy smell in certain rooms. A handful note that while the rooms are functional and adequate, they could benefit from renovation to bring them in line with modern standards. Despite these points, the overall consensus suggests that the hotel manages to deliver a solid experience with its room offerings in terms of comfort and service.
Cleanliness
The Portman Ritz-Carlton Shanghai consistently impresses guests with its high standards of cleanliness, confirming its reputation as a clean and safe hotel. Visitors frequently mention that the rooms are not only clean but also spacious and comfortable. Housekeeping is praised for keeping the rooms spotless and well-maintained, ensuring that everything is tidy and well-stocked throughout each stay. The facilities, including the gym and spa, are highlighted for their cleanliness and top-notch condition. It seems that the hotel's cleanliness, coupled with attentive service, contributes significantly to a positive guest experience. However, a minor note is made about shower walls not being cleaned properly on occasion. Despite this, overall satisfaction remains high, with many patrons eager to return, citing the hotel's cleanliness as a key factor in their decision.
Staff
At The Portman Ritz-Carlton Shanghai, guests have consistently experienced an exceptional level of service that sets the hotel apart. The staff is frequently praised for their professionalism, attentiveness, and warm hospitality, creating a welcoming atmosphere for travelers. The hotel's team excels in delivering friendly and helpful service, with numerous mentions of individuals going above and beyond to cater to guests' needs. The concierge team is especially highlighted for their assistance, making logistics like airport transfers seamless.
The reception staff is noted for their attentive service, ensuring each guest feels at home from check-in to check-out. Special attention is often given to individual staff members such as Jason at the breakfast restaurant and the Club Lounge team, whose efforts significantly enhance guest experiences. This personalized approach extends to housekeeping and hotel attendants, each member well-trained to perform their roles with precision and politeness.
Guests appreciate the staff's language skills, noting their proficiency in English, which facilitates smoother interactions. The helpfulness extends beyond routine service, with staff members such as Polly, Maggie, Carolyn, Anna, and Ezreal receiving special mentions for their kindness and willingness to assist in various situations, including complicated check-ins and managing luggage.
The consensus is clear: the staff at The Portman Ritz-Carlton Shanghai not only make stays memorable but also consistently deliver impeccable service with genuine care, making this hotel a standout choice in Shanghai.
5 Star
The Portman Ritz-Carlton Shanghai is often praised for delivering a genuine five-star experience, consistently maintaining the high standards associated with the esteemed Ritz-Carlton brand. As one of the earliest prestigious hotels in Shanghai, it sets itself apart by offering high-quality service and a friendly staff, ensuring that guests feel well-cared for throughout their stay. The hotel is clean and presents numerous dining options both within its premises and nearby, adding to its appeal. Guests frequently compare it favorably to other five-star hotels in Shanghai, highlighting its distinction as one of the three platinum five-star hotels in China. Despite its longevity, the hotel continues to uphold its reputation as a top-tier accommodation. Though some note its age, the majority affirm that it steadfastly maintains the excellence expected of a five-star establishment.
Luxury
The Portman Ritz-Carlton Shanghai stands out as a beacon of luxury and comfort, offering a remarkable stay at great value. With its trusted brand-name backing, the hotel ensures an exceptional sense of cleanliness and a consistently upscale experience. Guests highlight the comfort of the rooms and the attentiveness of the well-trained personnel, contributing to their feelings of indulgence during their stay. Conveniently located, this luxurious hotel provides an excellent base for exploring the city, making it an outstanding choice for visitors seeking both opulence and practicality.
FAQ
Yes, The Portman Ritz-Carlton Shanghai has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at The Portman Ritz-Carlton Shanghai.
No, The Portman Ritz-Carlton Shanghai doesn't allow dogs.
Yes, parking facilities are available at The Portman Ritz-Carlton Shanghai.
Yes, The Portman Ritz-Carlton Shanghai has a gym. For more information, read the answers to the Gym questionnaire
