If you're looking for a hotel with exceptional staff, The PuLi Shanghai is a great choice. Their caring and personalised service truly made every trip memorable for many guests. The staff is always polite, professional and able to speak English fluently. They are also very attentive and happy to help in any way, arranging anything from taxi and delivery services to honeymoon check-in requests. The front desk and concierge are lovely and the restaurant and spa staff are also very professional. Most guests have found the customer service to be exceptional with some describing the staff as 'fabulous'.
However, some guests have left negative reviews about the front desk staff members who disregarded their issues, or those who were not friendly, communicative, or helpful enough. Yet, overall, the majority of guests had a great experience with the staff members who always put customers first and were attentive to every detail. From the housekeeping team on the 18th floor to the luggage handlers, the hotel staffs were very friendly, caring and professional. So, if you want a hotel with an exceptional service culture, The PuLi Shanghai seems to have it all!