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Summary of reviewsFelicity Hotel Shenzhen, Luohu Railway Station, enjoys an excellent reputation largely due to its strategic location in the bustling Luohu area. Conveniently situated near major transport hubs such as the Luohu Railway Station and subway terminals, it provides swift access to Shenzhen and neighboring Hong Kong, making it ideal for travelers seeking convenience and geographic accessibility. Guests appreciate the hotel's proximity to vibrant shopping districts, retail amenities, and a 7-Eleven within the lobby, adding to the overall appeal.
The breakfast offerings receive commendation for their wide variety and excellent quality, catering to diverse tastes and dietary needs. Though there are occasional mentions of inconsistency, the breakfast is generally appreciated for being delicious, substantial, and good value for money. The spacious and clean rooms, equipped with generous layouts and useful amenities, provide a comfortable stay. Although the interiors are considered dated, the rooms are noted for their cleanliness, quiet atmosphere, and excellent views, contributing to guest satisfaction.
Staff at Felicity Hotel are frequently praised for their friendliness and professionalism, enhancing the guest experience with attentive service and responsiveness to needs. Despite language challenges, the hotel's team makes concerted efforts to communicate effectively, positively influencing overall satisfaction.
The free Wi-Fi service offers an additional perk for international travelers, bypassing Chinese internet restrictions, although guests have reported mixed experiences regarding speed and reliability.
Comfortable beds add to a restful stay, supported by positive feedback on the bedding and cleanliness. However, some reviews mention firm beds, which cater well to guests who prefer such bedding. Overall, Felicity Hotel Shenzhen, Luohu Railway Station, continues to capture positive attention with its blend of location, service quality, and accommodation, making it a suitable choice for both leisure and business travelers with expectations of practicality and comfort. Show more
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Accessible Hotel
This hotel is entirely wheelchair accessible, including units located on the ground floor. It offers increased accessibility and is served by elevators.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
5-Star Hotel
Room Types
City View Superior Twin RoomOffering lovely views, air-conditioned room comes with a hot tub, a TV with satellite and pay-per-view channels, a minibar, an in-room safe, a work desk, a coffee/tea maker, a fridge and a private bathroom with soft bathrobes, slippers and a hairdryer.
Child under 1 metre enjoy free breakfast.
City View Deluxe Double RoomLocated on high floors, air-conditioned room comes with a TV with satellite and pay-per-view channels, a minibar, an in-room safe, a work desk and a private bathroom with soft bathrobes, slippers and a hairdryer.
Child under 1 metre enjoy free breakfast.
City View Deluxe Twin RoomLocated on high floors, air-conditioned room comes with a TV with satellite and pay-per-view channels, a minibar, an in-room safe, a work desk and a private bathroom with soft bathrobes, slippers and a hairdryer.
Child under 1 metre enjoy free breakfast.
Deluxe SuiteSpacious suite features a living room with a sofa, a TV with satellite and pay-per-view channels, a minibar, an in-room safe, a work desk and a private bathroom with soft bathrobes, slippers and a hairdryer.
Child under 1 metre enjoy free breakfast.
Executive Double Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 1 bed.
Superior SuiteOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 1 bed.
City View Superior Queen RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 1 bed.
Executive SuiteFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 2 beds.
Exclusive Deluxe SuiteThis spacious suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 1 bed.
River View Superior Double RoomThe unit offers 1 bed.
River View Superior Twin RoomThe unit offers 2 beds.
River View Deluxe Double RoomThe unit offers 1 bed.
River View Deluxe Twin RoomThe unit offers 2 beds.
Special Offer - City View Superior Twin RoomThe unit offers 2 beds.
Special Offer - City View Superior Double RoomThe unit has 1 bed.
Guest Reviews
7.5
Good
Location
Felicity Hotel Shenzhen boasts an enviable location in the bustling Luohu area, making it an ideal choice for travelers keen on exploring both Shenzhen and neighboring Hong Kong. Its close proximity to the Luohu Railway Station, subway terminals, and the Luohu Port border crossing makes it a convenient spot for those traveling by train or requiring swift access to Hong Kong. Frequent travelers will appreciate that major transport hubs are just a short walk away, with many guests highlighting the leisurely five to ten-minute stroll to the subway and station. Beyond transportation, the hotel is nestled near vibrant shopping districts, offering easy access to retail therapy in areas such as Luohu Commercial City. The convenience of nearby amenities, including a 7-Eleven within the hotel lobby, further adds to the appeal. While the structure itself is noted as being slightly dated, the hotel's strategic location, supported by helpful staff and comfortable accommodations, makes it a solid choice for visitors prioritizing ease of access and geographic convenience.
Breakfast
The breakfast experience at Felicity Hotel Shenzhen, Luohu Railway Station presents a complex mix of impressions, with a predominance of praise yet some noted disappointments. Guests consistently highlight the wide variety of options available, catering to different tastes and dietary preferences, including mixed Chinese and Western menus and vegetarian choices. Many guests find the breakfast buffet to be excellent, substantial, and plentiful, with some commenting on delightful details like cheeses and eggs prepared on the spot. The breakfast is also appreciated for being delicious, valuable, and reasonably priced, with some guests enjoying features like freshly made coffee and an onsite ATM option.
However, there are mentions of inconsistency in quality compared to previous experiences, a limited selection in certain areas, and a lack of varieties for European folks. Some found the breakfast to be average in taste or expressed a desire for freshly ground coffee. While the breakfast buffet enjoys a solid reputation overall, there are instances of guests finding it basic or relatively monotonous. Nonetheless, for those seeking a hearty start to their day with ample variety, the breakfast offerings generally hit the mark, overshadowing the occasional disapproval.
Rooms
Felicity Hotel Shenzhen, located conveniently near Luohu Railway Station, offers guests spacious and clean accommodations that many regard as reasonably priced. The rooms feature generous layouts, often highlighted by large beds and good facilities, including bathtubs and even separate living areas in some suites. Additionally, guests appreciate the quiet atmosphere, enhanced by effective air conditioning, which ensures comfort throughout their stay.
However, the hotel’s interiors appear to be stuck in a bygone era, with many describing the rooms as dated or in need of refurbishment. Despite this, the rooms maintain a level of cleanliness and comfort that meets guests' expectations, offering a tidy and comfortable experience overall. The presence of essential amenities, like a small refrigerator and ironing facilities, adds to the convenience. Yet, some challenges persist, such as insufficient noise insulation and occasional traces of cigarette smoke. Nevertheless, with excellent views over Shenzhen and the river, Felicity Hotel provides a decent option for travelers seeking a spacious and affordable stay amidst the bustling cityscape.
Beds
Felicity Hotel Shenzhen, located conveniently near Luohu Railway Station, offers guests a generally positive experience when it comes to bedding. Many guests praised the comfortable beds, noting super beds and large, roomy spaces that contribute to a restful night's sleep. The mattress and bedding frequently receive commendations for being very comfortable, adding to the overall relaxation during the stay. Guests also highlight the quality of the bed-making and cleaning services, ensuring a fresh and pleasant environment. However, some reviews mention the beds being on the harder side, with a few instances of discomfort due to firmness. Despite this, for those who appreciate firm bedding, the hotel seems to cater well and generally maintains high standards for its sleeping arrangements. The sheets, pillows, and towels also receive positive remarks, contributing to a well-rounded and comfortable experience for most guests.
Cleanliness
Felicity Hotel Shenzhen, Luohu Railway Station, offers a reasonably clean and comfortable stay, situated in a prime location. Guests frequently highlight the clean and spacious rooms as a key feature. Despite being an older establishment, the hotel manages to maintain a respectable level of cleanliness with well-equipped facilities such as clean bathtubs and bathrooms. The sizable beds contribute to the comfort, and the quiet atmosphere adds to the peaceful experience. While some areas, like the bedding and window panes, may sometimes fall short of expectations, the overall cleanliness is satisfactory and well-maintained. The reasonable pricing and commendable room service make it a worthy option for travelers seeking convenience and cleanliness in Shenzhen.
Staff
The staff at Felicity Hotel Shenzhen, Luohu Railway Station, receives high praise for their friendliness and helpfulness. Many guests highlight the professionalism and courteous service provided by the team. The reception and concierge staff are particularly noted for their attentive and accommodating nature. Despite some challenges with English proficiency, the staff makes an effort to communicate effectively, often seeking assistance from colleagues when needed. Guests appreciate their cooperative and welcoming attitude, which contributes positively to their overall experience at the hotel. The staff's ability to handle issues and provide prompt assistance is another standout aspect, with numerous reviews acknowledging their responsiveness and devotion to customer service. However, there are isolated mentions of areas for improvement, particularly in language skills and certain interactions at the front desk. Nonetheless, the staff's dedication and friendly demeanor significantly enhance the stay for many travelers.
Wi-Fi
Felicity Hotel Shenzhen, located near Luohu Railway Station, offers its guests an internet experience that varies significantly. The hotel provides free Wi-Fi, which some guests find excellent and without any issues, allowing seamless access to platforms like YouTube, Facebook, WhatsApp, and Google. For those concerned with restrictions, the Wi-Fi connection is wired through Hong Kong, enabling guests to bypass Chinese internet censorship. While some reviewers praise the Wi-Fi for being decently fast and even impeccable, others have encountered problems, such as slow speeds and unstable connections. While the reception can be good at times, it is noted that the internet can disconnect easily and work intermittently. Certain guests have found the Wi-Fi unsuitable for business needs due to its inconsistent speed and reliability. Despite these mixed views, the ability to access restricted digital services provides a unique advantage to international travelers staying at the hotel.
5 Star
Felicity Hotel Shenzhen, Luohu Railway Station, is considered an internationally renowned establishment with a history as a well-established five-star hotel. Guests often remark that the hotel retains some five-star aspects, particularly in its impressive reception lobby area, which exudes a classic five-star ambiance. The hotel holds historical significance as one of the first five-star hotels in the region three decades ago, boasting a timeless five-star layout from the eighties. Many guests emphasize that, despite its age, the hotel offers a stay worthy of its five-star title. However, some visitors have pointed out that the quality and overall feel of the hotel have diminished over time, suggesting that it requires significant improvements to meet current five-star standards. While its star rating may be questioned by some, there's an acknowledgment of the hotel's former glory days.
Business
Felicity Hotel in Shenzhen, located near the Luohu Railway Station, stands out as a highly convenient choice for business travelers. Its prime location is praised for easy mobility, making it a breeze to catch a taxi in the morning and navigate around the city. The proximity to the railway station and the availability of a shuttle service to Hong Kong airport further enhance its appeal for those traveling between cities for business. Guests appreciate the quality service provided by the staff, adding to the overall positive experience. The hotel combines cleanliness with good value for money, offering a satisfying breakfast to start the day. While it's considered a reputable four-star business hotel, the addition of a convenience store in the basement and a nearby 7-11 add to its practicality for busy travelers. Although the internet speed is noted as a drawback for business needs, the hotel remains an excellent choice for both business and shopping ventures in Shenzhen.
No, Felicity Hotel Shenzhen, Luohu Railway Station doesn't have any pool.
No, a spa isn't available at Felicity Hotel Shenzhen, Luohu Railway Station.
No, Felicity Hotel Shenzhen, Luohu Railway Station doesn't allow dogs.
Yes, parking facilities are available at Felicity Hotel Shenzhen, Luohu Railway Station.
No, Felicity Hotel Shenzhen, Luohu Railway Station doesn't have a gym.