Ramada Resort by Wyndham Shoal Bay boasts of excellent facilities catering to various needs of its guests. Featuring a nice outdoor and indoor pool with sun loungers, the pool area is great for those who want to take a refreshing swim or just relax by the poolside. Apart from the outdoor pool, there's a second indoor heated pool/spa, perfect for those who want to take a dip indoors. The resort's pool area also includes lap pools and spas, which are loved by guests. Although some guests found the lap pool not easily accessible by the elderly. The pool and spa area is well-maintained and clean, providing a stunning view of the beach. In addition, guests can enjoy cabanas by the pool and bbq. Kids can have loads of fun in the pools, but are not allowed to run and jump in the spas. While some guests criticized the staff's control of the pool area, most found the facilities to be great. However, some guests had issues with the outdoor and indoor pools, as they were not heated as advertised. The hotel is located in a perfect location, close to the beach, restaurants and pool area. Overall, the pool and facilities are great, except for a few negative remarks that can be addressed by the hotel management.