The Leonardo Hotel Cheltenham receives a wealth of positive feedback from guests across various aspects of their stay, making it a popular choice for visitors to the area. Conveniently located near the M5 motorway, the hotel provides an ideal base for exploring Cheltenham, the picturesque Cotswolds, and nearby attractions, appealing to both leisure and business travelers. The hotel enjoys excellent accessibility with public transport and onsite facilities such as ample parking and leisure amenities, enhancing its practical appeal.
Guests frequently commend the hotel for its clean and comfortable accommodations, with spacious rooms that cater well to families and groups. The beds are particularly noted for their comfort, ensuring a restful night's sleep, with King Koil mattresses receiving special acclaim. High cleanliness standards are evident throughout the hotel, including the pool area, although some guests mention minor maintenance updates could be beneficial.
The breakfast offering stands out for its variety and quality, with options to suit various dietary needs, including gluten-free and vegan. Despite some feedback about temperature issues, the breakfast experience is largely positive, with the attentive staff further enhancing dining satisfaction. Dinner also garners praise for its quality and friendly service, though guests suggest a more varied menu could improve the experience. The staff consistently receive high accolades for their professionalism and warmth, contributing significantly to the welcoming atmosphere that guests enjoy.
Family-friendly amenities are a highlight at the Leonardo Hotel Cheltenham, with spacious rooms and enjoyable activities for children, ensuring a pleasant stay. The pool and leisure facilities, including a gym, jacuzzi, steam room, and sauna, significantly enhance the guest experience, offering relaxation and rejuvenation. Although some guests face minor WiFi connectivity issues, the service is generally appreciated for its speed and reliability.
Parking remains an area of contention due to a daily fee, yet the facility itself is valued for its convenience. The hotel strikes a balance between comfort and practicality, with attentive service and well-rounded amenities making it a solid choice for travelers seeking accessibility, relaxation, and a comfortable stay in Cheltenham.
Holiday Inn Express Cheltenham Town Centre by IHG, receives commendations for its strategic location next to the Brewery Quarter, making it a prime spot for accessing Cheltenham's array of restaurants, bars and entertainment venues. Guests found the central positioning convenient for exploring local attractions, shopping areas and parks, as well as for accessing the Cotswolds for day trips. The nearby NCP car park and proximity to Cheltenham Racecourse further enhance its appeal for both business and leisure travelers.
The breakfast at the hotel is well-received for its good value and variety, offering both English and continental options, including freshly cooked food, pastries and a pancake machine. The staff are highly praised for their professionalism and friendliness during the breakfast service. However, guests occasionally encountered issues with long queues and slow replenishments during peak times, suggesting potential areas for improvement in managing the breakfast spread.
Regarding dinner, the onsite bar area is noted for its cozy and welcoming ambiance, but the limited dinner menu encouraged many guests to dine out at nearby restaurants. Despite this, the bar serves as a relaxing retreat with attentive staff and a pleasant setting for evening gatherings.
Rooms at the hotel offer a mix of positive and negative experiences. On the plus side, cleanliness and comfort are frequently highlighted with modern, well-equipped spaces and comfortable beds. The hotel is family-friendly, providing adequate facilities for children. However, issues such as small room size, poor ventilation, noise from busy roads and occasional outdated decor detract from the overall experience.
The hotel’s cleanliness stands out, earning high marks from guests. The rooms and common areas are maintained to a high standard, contributing to a modern and welcoming environment.
Staff at the hotel consistently receive high praise for their friendliness, helpfulness and professionalism with special mentions for individuals who went above and beyond to enhance guest experiences.
The free Wi-Fi service is generally appreciated for its availability and reliability, although some guests experienced connectivity issues, indicating a need for better coverage and speed in certain areas.
While the hotel does not have an onsite gym, guests appreciated access to a nearby well-equipped gym and swimming pool, adding to the hotel’s amenities. However, the off-site location and limited access times were noted as minor inconveniences.
Parking presents a mixed experience; the nearby NCP car park is convenient but comes at a cost. Although the hotel offers discounted rates, some guests still found the fees high and the process cumbersome.
For families, the hotel offers a friendly environment and a good location, although room size and noise levels were points of concern. The breakfast and clean facilities were appreciated, but improvements in room configuration could enhance family comfort.
Finally, the hotel’s location next to the Brewery Quarter makes it a perfect base for experiencing Cheltenham's vibrant nightlife with ample dining and entertainment options just a short walk away.
Cheltenham Chase Hotel & Spa is a great choice for those looking for a well-located hotel with fantastic facilities. The hotel is conveniently situated for easy access to nearby attractions and main roads, making it an ideal location for those attending races in the area. The rooms are spacious, comfortable and beautifully decorated with modern contemporary designs, although some guests have found them to be in need of repair and basic cleaning could be better. The breakfast offers a good selection of food, although some guests have found it to be below par and repetitive. The dinner experience is somewhat mixed with some guests complimenting the tasty food served in the restaurant, while others criticize the poor range and limited choices in the menu. The staff are generally friendly, helpful and attentive, although there were a few instances where guests felt unwelcome upon arrival. The spa and pool facilities are good and well-maintained, although some guests have noted that they are on the small side. The hotel offers free parking and is pet-friendly, making it an ideal vacation spot for families. Overall, Cheltenham Chase Hotel & Spa is a decent 4-star hotel that provides a comfortable stay for those who are looking for a relaxed vibe and good facilities.
The DoubleTree by Hilton Cheltenham-Cotswolds is a beautiful hotel with a fantastic location, close to the town centre and the Cotswolds. The hotel offers free parking and spacious rooms with luxurious bedding, although some guests found certain rooms and the spa area needing updates. The breakfast received mixed reviews, but the dinner was praised for its food quality and selection, although some guests had poor experiences with the service and limited menu. The staff were consistently praised for being friendly and helpful and the spa and gym facilities were generally well-liked, although some guests noted issues with cleanliness. Families enjoyed the hotel's activities, but some guests were disturbed by noisy children and barking dogs. Overall, the comfortable beds were a highlight of guests' stays.
Holiday Inn Gloucester - Cheltenham by IHG, provides a favorable location near the M5, making it easily accessible and convenient for travelers heading to destinations like Cornwall. The hotel enjoys close proximity to Cheltenham and Gloucester, providing quick access to local attractions like the Cotswolds and Gloucester Quays, while being slightly removed from city center chaos, offering a tranquil and spacious environment ideal for a restful stay.
Guests consistently praise the clean, modern and well-appointed rooms, featuring comfortable beds that ensure a good night's sleep. The inclusion of amenities like baths and proper child-sized beds further enhances guest comfort. The hotel stands out for its high standards of cleanliness with spotless rooms and well-maintained communal areas making for a pleasant experience.
The breakfast offerings are highly regarded with a varied selection including full English breakfast, fruits and pastries, all of good quality. Friendly and efficient staff contribute to an excellent breakfast experience and the availability of gluten-free options further accommodates dietary needs. Dinner, while having a good selection and tasty options like curry and vegan burgers, has mixed reviews about its pricing and occasional inconsistencies in quality.
The hotel's staff receive accolades for their exceptional service. They are frequently described as helpful, friendly and attentive with specific individuals like Charmain and Shannon mentioned for their outstanding hospitality. This high level of service extends across the establishment, from the reception to the dining area, enhancing the overall guest experience.
The fitness and leisure facilities are well-received, featuring a well-equipped gym with efficient air conditioning, a lovely warm pool, jacuzzi, sauna and steam room. These facilities are described as clean and inviting, providing great value for guests. The complimentary access to these amenities, combined with a welcoming atmosphere, makes the hotel a standout choice for those seeking relaxation.
While the hotel charges a £5 per night parking fee, the ample and accessible parking options are appreciated by guests. The reliable and fast free WiFi is another highlight, allowing guests to stream content directly to their TVs.
Overall, Holiday Inn Gloucester - Cheltenham is celebrated for its clean, comfortable and modern accommodations, exceptional staff service and excellent facilities, ensuring a high-quality and satisfying stay for both leisure and business travelers.
Hatherley Manor Hotel & Spa is a charming country manor located in a peaceful area outside of Gloucester, making it a perfect location for visiting family or for convenient access to the airport. While some guests found the road to the hotel difficult to walk after sunset, the majority described the location as convenient and great value for money. The breakfast received mixed reviews with some guests raving about the food while others found it disappointing. The dinner also had mixed reviews with some guests finding it exceptional and others finding it below average. The rooms are generally clean and comfortable, although some may be outdated and in need of refurbishment. The staff are a standout feature with many guests praising their friendly and attentive nature. The spa facilities are fantastic, although some guests found them crowded and with unhelpful staff. The pool also received mixed reviews with some guests enjoying it while others found it dirty and frustrating to pre-book. Overall, Hatherley Manor Hotel & Spa is a unique and charming manor with a lovely setting and a peaceful atmosphere.
Positioned in Cotswold countryside, the hotel is a spectacular English country estate with a luxurious spa, fine dining and lovely grounds.
Summary of reviews
Ellenborough Park is a beautiful hotel located on the edge of Cheltenham, surrounded by stunning views of the Cotswolds. The hotel offers a range of rooms, some luxurious and beautifully decorated, while others are in need of updating. Guests rave about the breakfast offered at the hotel, but have mixed opinions about the dinner menu. The staff are a mixed bunch with some guests finding them incredibly helpful and friendly, while others found them rude or lacking in customer service skills. The spa and pool facilities received mixed reviews with some guests experiencing a delightful break and others being disappointed. Parking may be a minor issue, but the hotel is worth enduring for the rest of the wonderful experience it has to offer. Ellenborough Park is a great choice for families with young children and even furry friends, as it is both kid and dog-friendly. Although the hotel is rated 5-stars, some guests were disappointed with their experience, but it still exudes a luxury feeling that's hard to ignore. Overall, Ellenborough Park is an excellent and beautiful hotel designed for comfort and relaxation in a luxurious setting, worthy of a top-class rating.
Gloucester Robinswood Hotel By Sunday is a great location for a leisure break with a welcoming and spacious hotel located in a quiet area close to M5 and local pubs. The breakfast experience is hit or miss with some guests finding it excellent and others disappointed with the lack of selection. The dinner experience is also mixed with some guests raving about the amazing food and others finding it average. The rooms are mostly clean and tidy, but some guests have reported cleanliness issues and the need for updating. The staff are a major highlight of any stay with guests praising them for being friendly, approachable and accommodating. The spa and gym facilities are good and enjoyable, although some areas need updating and improvements. The pool is a hotel highlight, although some guests have reported cleanliness issues. Families with children and pets will find the hotel to be a great spot for a staycation with a range of activities and pet-friendly atmosphere. The beds are generally comfortable, although some guests found the pillows to be hard and uncomfortable. Overall, the hotel is a good option for a leisure break with some areas for improvement.
Categories
Pool
Heated Pool
Indoor Pool
Pool Lap Lanes
Accessible
Golf
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