The Pavilion Hotel in Sandakan is lauded for its strategic location, making it a favored choice among travelers, particularly those requiring proximity to the airport. Guests appreciate the convenience of the complimentary shuttle service and the hotel's accessibility to dining, shopping, and major attractions such as the orangutan rehabilitation center. The supportive and attentive staff further enhance the guest experience, delivering exceptional service and consistently receiving high praise.
The breakfast offerings at the hotel generally satisfy guests, with many enjoying the simplicity and taste of the selections, particularly the early start at 6:30 AM. While the large buffet is appealing to some, there are suggestions for variety and improvement in quality, especially for longer stays.
Rooms at The Pavilion Hotel are often praised for their spaciousness and comfort, catering well to families and providing a decent level of cleanliness. However, some guests have highlighted the need for renovation, particularly on the lower floors, to address issues such as outdated decor and the occasional lack of cleanliness. Despite these criticisms, the availability of amenities like reliable air conditioning and pleasant showers is appreciated.
Cleanliness is a mixed bag, with some guests noting satisfying standards and pleasant fragrances, while others point out areas needing attention, such as carpet cleanliness and bathroom upkeep. Renovations could improve overall guest satisfaction in this regard.
The hotel staff consistently receive positive feedback for their friendliness and efficiency. Their ability to handle special requests, such as room upgrades and late check-outs, at no additional cost significantly contributes to the enjoyable experience provided. This welcoming service, coupled with the comfort of the beds and functional air conditioning, assures a relaxing stay for most guests.
In summary, The Pavilion Hotel is a convenient and comfortable choice for travelers, bolstered by its excellent location and exceptional staff. While there are areas for improvement, particularly in room maintenance and cleanliness, the overall experience is positive, making it a reliable option for those visiting Sandakan.