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Eser Diamond Hotel Spa & Convention Center İstanbul

Silivri , çanta Mimarsinan Mh.kınalı çorlu Yolu Cad. No:17 Silivri (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEser Diamond Hotel Spa & Convention Center İstanbul offers a blend of amenities and services that appeal to a range of guests, emphasizing both its strengths and areas for potential improvement. Situated in a convenient and serene location, the hotel provides guests with a relaxing environment and proximity to local attractions like the picturesque Cornish and nearby dining and shopping options. While some guests find the hotel somewhat remote without a car, others appreciate the tranquil setting and lovely views, especially in combination with leisure options such as indoor and outdoor pools.

Guests largely praise the breakfast experience for its variety and hearty offerings, though some point out room for improvement in terms of diversity and service hours. Similarly, the spacious and comfortable rooms offer good value for money, with several guests highlighting their size and comfort. However, there are occasional remarks about the need for renovation and better maintenance, particularly in bathrooms.

The hotel's staff is often highlighted for their politeness and helpfulness, particularly the guest manager, Gulnar. Although language barriers occasionally lead to misunderstandings, the overall reception from staff tends to be positive. However, the hotel could improve on maintaining hygiene and cleanliness in common areas to meet guest expectations fully.

WiFi service at the hotel receives mixed reviews, with some guests enjoying good connection speeds and others experiencing inconsistency throughout the premises. The spa and pool areas are notable attractions, with ample facilities such as a large spa area, a hammam, a sauna, and heated pools that cater well to relaxation-seeking visitors. Families particularly appreciate the pool's slides and playgrounds, although some cleanliness issues and temperature control in pools have been mentioned.

Eser Diamond Hotel is generally viewed as offering good value for a five-star hotel, although not all guests believe it fully meets international five-star standards, primarily due to cleanliness concerns. Despite these limitations, many guests recommend it for its affordability and range of leisure options, finding the hotel to be a satisfactory destination for those prioritizing relaxation and aquatic activities.
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Room Types

Junior Suite with Balcony This spacious suite includes a hot tub and a separate living room with a seating area.

King Suite with Balcony This spacious suite includes a hot tub and a separate living room with a seating area.

Double Room with Balcony The spacious double room provides air conditioning, soundproof walls, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Family Room with Balcony This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

Triple Room with Balcony The spacious triple room features air conditioning, soundproof walls, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.

About Eser Diamond Hotel Spa & Convention Center İstanbul

License: 9101

Guest Reviews

7.1

Good

Location

Eser Diamond Hotel Spa & Convention Center İstanbul enjoys a convenient and quiet location, appealing to guests who appreciate a serene environment. The hotel's proximity to the beach and a nearby village with shops and restaurants makes it an attractive choice for those who don't mind a short drive to explore the area. While some reviewers mentioned that the hotel is somewhat remote and best suited for guests with a car, many appreciated the beautiful surroundings and lovely views. The location is highlighted as superb, situated near a picturesque Cornish perfect for leisurely strolls. The hotel also offers a range of leisure options, including excellent outdoor and indoor swimming pools, adding to its appeal for relaxation-seekers. Despite the distance from the sea, the good localization and free parking are noted as additional advantages for those visiting this large hotel.

Breakfast

The breakfast experience at Eser Diamond Hotel Spa & Convention Center İstanbul offers a mix of impressions from guests, highlighting a variety of aspects. Many guests find the breakfast to be very good, noting the buffet style as plentiful and delicious, with some distinguishing it as rich, hearty, and more than enough to satisfy diverse tastes. The breakfast spread includes options expected in Turkish standards, such as boiled and scrambled eggs, fries, and a modest selection of vegetables. A few guests appreciate the perfect and sufficient quality, emphasizing that it caters well to the needs of most visitors.

However, some reviews suggest areas for potential improvement. Certain guests feel that while the breakfast is okay, it lacks in terms of variety and quality, particularly for a hotel with a five-star label. The limited options and occasionally insufficient replenishment of dishes, especially later in the morning, are points of contention. Additionally, the breakfast could benefit from extending its service hours beyond 10 AM to accommodate guests seeking a leisurely start to their day. Some guests have also encountered minor inconveniences, such as the need to search for utensils or the same pastries served for consecutive days.

Overall, while there are varying opinions about the breakfast's adequacy, it generally provides a satisfactory start to the day for many visitors.

Rooms

Eser Diamond Hotel Spa & Convention Center Istanbul offers guests rooms that are generally noted for their spaciousness and comfort, making it a suitable choice for those seeking value for money. The rooms are described as large and well-equipped, with many guests appreciating the comfortable beds and clean sheets. While the cleaning standards and maintenance have received positive comments, with some aspects such as quality mattresses enhancing the overall experience, there are mixed reviews about cleanliness and the condition of the facilities. Some guests raised concerns about the need for renovations and repairs, particularly in the bathrooms and with room amenities like air conditioning. Despite these issues, the hotel stands out for its sizeable rooms, some with balconies, in its impressive large-scale facility complete with an aquapark.

Cleanliness

Eser Diamond Hotel Spa & Convention Center İstanbul offers a mix of experiences when it comes to cleanliness, with contrasting sentiments evident in guest reviews. Some visitors commend the hotel for its clean and comfortable rooms, noting that the heating system works efficiently. However, others express disappointment, suggesting that the hotel has seen better days and may benefit from a thorough refresh. Reports of dust, mold in bathrooms, and dirty refrigerators indicate inconsistency in the upkeep. There are mentions of hair found in beds and bathrooms and a lack of cleanliness around the pool area. These issues are compounded by non-functional amenities such as the spa center and a notable absence of internet access in the rooms. While some staff members are noted for their willingness to help, they are often hindered by limited resources and language barriers. Overall, guests suggest that both maintenance and a renovation could significantly enhance the experience at the hotel.

Staff

Eser Diamond Hotel Spa & Convention Center in Istanbul is often praised for its polite and friendly staff, with many guests commenting on the excellent attitude and helpful nature of the personnel. The guest manager, Gulnar, receives special mention for going above and beyond to ensure a comfortable stay. Visitors have been particularly impressed by the warm and accommodating receptionists, highlighting their friendliness and willingness to assist despite occasional language barriers.

While the majority of guests report positive interactions, there have been instances where staff were perceived as rude, unhelpful, or lacking enthusiasm. Some guests felt the need for improved communication skills among certain staff members, noting that language differences led to confusion.

Despite these occasional setbacks, many guests appreciated the efforts of the hotel's staff and reported overall satisfaction. The price-quality ratio and overall conditions at the hotel were deemed favorable by numerous visitors. However, there were suggestions for better hygiene in common areas to enhance the overall guest experience.

Wi-Fi

Eser Diamond Hotel Spa & Convention Center in Istanbul has made efforts to improve its WiFi connection, reportedly reaching speeds of up to 80 mb/s. However, guest experiences vary, with some noting that while the connection is good, others experienced weak or inconsistent service throughout the hotel. WiFi in certain areas, including guest rooms, may be non-existent, and some found the connectivity overall to be poor or unreliable. While there are positive aspects of the internet service, it seems the hotel still faces challenges in providing consistently strong and reliable WiFi for all guests.

Spa

The spa at Eser Diamond Hotel Spa & Convention Center İstanbul offers a clean and diverse experience, featuring an extensive range of amenities. Guests frequently highlight the large spa area as a key attraction, with offerings such as an enticing indoor pool, a hammam, and a dry sauna contributing to its allure. While some guests note that the sauna might be slightly undersized given the hotel's capacity, the overall spa facilities are described as very good, making the spa area and heated pool standout features of the establishment. Despite some limitations, such as the occasional unavailability of certain spa services and closures of the pool area, the spa remains a significant draw for many visitors seeking relaxation during their stay.

Pool

At Eser Diamond Hotel Spa & Convention Center Istanbul, the pool area offers a mix of enjoyable amenities that cater to various preferences. Guests frequently praise its heated pools, set at a comfortable 28°C, creating a welcoming environment for relaxation. Additionally, the pool's considerable size accommodates plenty of visitors, ensuring that children and adults alike can enjoy its features.

The presence of slides and playgrounds adds an extra layer of fun for families looking to keep their children entertained. Coupled with the convenience of a jacuzzi, Turkish bath, and sauna, the area functions as a comprehensive leisure hub. Many reviews applaud the pool as being very good and noteworthy, underscoring its appeal as a highlight of the hotel.

While the pool and slides usually meet expectations, some guests point out issues with cleanliness and occasional cold water, which can detract from the experience. Moreover, the pool area can be breezy at times, affecting comfort levels. Despite these factors, families particularly find value in the hotel's offerings and reasonable pricing, making it an attractive option for travelers seeking a pool-centric venue. Overall, Eser Diamond Hotel provides a reliable destination for those prioritizing aquatic activities during their stay.

5 Star

Eser Diamond Hotel Spa & Convention Center İstanbul is perceived by some guests as an affordable destination with offerings that align with the value of a five-star experience given its pricing. Many visitors appreciate the hotel's accessibility in terms of cost, suggesting it provides good price performance for a five-star establishment. However, there are mixed feelings about the actual fulfillment of the five-star promise. While some guests express satisfaction and intent to return regularly, recommending the hotel based on their experiences, others are disappointed, pointing to cleanliness issues and arguing that the hotel falls short of typical five-star standards. As a result, potential visitors may find that the hotel delivers a decent balance between cost and luxury but may want to consider personal expectations concerning cleanliness and five-star service levels.

Yes, Eser Diamond Hotel Spa & Convention Center İstanbul has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Outdoor Pool.

Yes, a spa is available at Eser Diamond Hotel Spa & Convention Center İstanbul.

No, Eser Diamond Hotel Spa & Convention Center İstanbul doesn't allow dogs.

Yes, parking facilities are available at Eser Diamond Hotel Spa & Convention Center İstanbul.

Yes, Eser Diamond Hotel Spa & Convention Center İstanbul has a gym.

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