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Hotel Mercure Siracusa

Siracusa , Viale Teracati, 20 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Mercure Siracusa stands out as a prime choice for those looking to explore the rich history of Syracuse. Conveniently located opposite the archaeological park, it offers easy access to notable sites like the Greek theater and Roman arena. The hotel's position on a major access road and its ample, secure parking make it ideal for those traveling by car. Guests appreciate its central location, which provides proximity to both historic and modern areas of the city, making it an excellent base for cultural exploration.

The breakfast at Hotel Mercure Siracusa is frequently lauded for its variety and quality. Guests enjoy a wide selection of breakfast items, including local Sicilian delicacies, served in pleasant settings such as the rooftop restaurant with city views. The staff's attentiveness further enhances the breakfast experience. While occasional issues with understocking and coffee temperature were noted, the overall sentiment remains highly positive.

Dinner at the hotel's rooftop terrace receives commendations for its panoramic views and quality cuisine with many guests praising the local recipes and attentive staff. Although some felt the dining options could improve to fully meet four-star expectations, the overall dining experience is pleasurable and enhanced by the splendid views and service.

Rooms at the hotel are well-received for their cleanliness, spaciousness and modern décor. Guests frequently mention the comfort of the beds and the aesthetically pleasing, well-maintained accommodations. Some rooms even offer views of the nearby Greek ruins, adding a unique touch to the stay.

The hotel's spa is another highlight, praised for its quality and professional staff, featuring notable mentions of specific team members like Marco for their exceptional service. Although there were some concerns about additional costs and limited operating hours, the spa and rooftop pool contribute positively to the overall guest experience.

Cleanliness and modern amenities receive consistent praise with the hotel maintaining high standards in both rooms and common areas. The friendly, professional staff further enhance the guest experience, providing helpful and multilingual service.

Parking is a significant advantage, especially for those traveling by car with free, secure options available directly at the hotel. This convenience, along with the strategic location, makes Hotel Mercure Siracusa a highly recommended option for travelers.

Overall, Hotel Mercure Siracusa delivers a comfortable and convenient stay with a strong emphasis on quality service, modern amenities and a prime location for exploring the historical sites of Syracuse.
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Hotel Taking Steps Towards Sustainability

Hotel Mercure Siracusa has a Green Key certification, indicating a commitment to environmental responsibility. They offer eco-friendly toiletries and cleaning supplies, energy-saving switches, and recycling bins.

Hotel with Spa

This hotel is popular with guests booking spa hotels. It provides essential amenities for a relaxing stay.

Family Friendly Hotel

This hotel offers 4-star accommodation in the center of Syracuse and is family-friendly. It provides a comfortable base for exploring the city with family.

Hotel with Swimming Pool

The hotel boasts a rooftop pool that is frequently praised for its fantastic views and pleasant ambiance. The panoramic vistas from the terrace add to the overall enjoyment of the pool area, making it a definite highlight for many visitors.

Rooftop Pool Panoramic View Pool Outdoor Pool

Business Hotel

The Mercure Siracusa Prometeo provides meeting rooms and comfortable accommodations for business travelers. It offers amenities such as a bar-bistro, pool, wellness center, and car park. The hotel is located in the city center, providing convenient access to local attractions.

Hotel with Parking

Hotel Mercure Siracusa provides parking and is a well-known international chain. It offers a reliable standard of service and amenities.

Accessible Hotel

The hotel features 5 rooms for people with reduced mobility. It is a wheelchair accessible hotel. The hotel ensures a comfortable and convenient stay for guests with specific accessibility requirements.

Hotel with Gym

This hotel offers wellness facilities.

4-Star Hotel

Hotel Mercure Siracusa offers modern comfort and excellent service. It is well-equipped with essential amenities and provides a convenient base for exploring Syracuse, making it a reliable and high-quality option.

Hotel with Outdoor Pool

Featuring a rooftop pool with panoramic views, this hotel provides a modern and comfortable stay. Its central location makes it ideal for exploring the city.

Romantic Hotel

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

Standard Double Room This air-conditioned room features wooden floors and modern décor. It boasts a Smart TV and an extra-large bed, plus a minibar and safe.

Standard Room with 1 Single Bed This air-conditioned room features wooden floors and modern décor. It boasts a Smart TV and a small double bed, plus a minibar and safe.

Standard Twin Room This air-conditioned room features wooden floors and modern décor. It boasts a Smart TV and 2 single beds, plus a minibar and safe.

Executive Double Room Boasting a spa bath complete with soft bathrobes and slippers, this room offers an Smart TV and seating area.

Privilege Double Room This double room has a tea/coffee maker, electric kettle, a dining area and a Smart TV.

Deluxe Double Room Guests will have a special experience as this double room features a rooftop pool. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 1 bed.

About Hotel Mercure Siracusa

License: 19089017A201555, IT089017A1HWAYLUVH

Guest Reviews

8.5

Very Good

Location

Hotel Mercure Siracusa is positioned with enviable convenience, making it ideally suited for travelers keen on exploring the rich archaeological heritage of Syracuse. Situated directly opposite the archaeological park, the hotel provides effortless access to the Greek theater and Roman arena, making it an excellent base for history enthusiasts. Its central location also offers proximity to other key attractions, such as the historic center and the new areas of the city, all within a manageable walking distance.

For those traveling by car or motorcycle, the hotel’s ample, secure parking is a significant advantage, enhancing ease of access. The establishment is positioned on a major access road to Syracuse, enhancing its appeal for those navigating the area by vehicle. Guests find it conveniently situated near several tourist attractions, adding to its strategic charm.

While the hotel is a bit farther from the sea, it compensates with its excellent locality for exploring cultural sites and the center of Syracuse. Furthermore, the clean, modern decor and welcoming staff add to the overall positive experience, making Hotel Mercure Siracusa a well-rounded choice for visitors aiming to delve into the historical depths of this ancient city.

Breakfast

Hotel Mercure Siracusa offers a breakfast experience that is consistently praised by guests, emphasizing variety and quality. The buffet is noted for its wide selection of hot and cold options, including local Sicilian delicacies such as cannoli and granita with brioche. Plenty of guests highlight the abundance and richness of the offerings, describing it as a fabulous, stunning and spectacular spread. The pleasant and attentive staff also enhance the breakfast experience.

The environment where breakfast is served adds to its appeal with some reviews noting pleasant settings, such as the rooftop restaurant with city views and a sunny panoramic terrace, which also serves delicious coffee.

However, not all feedback is entirely positive. Some guests mention that the buffet could sometimes be understocked and the coffee served was occasionally cold. Others felt that the price of the breakfast did not match its value and a small number reported chaotic scenes, particularly when crowded.

Overall, the breakfast at Hotel Mercure Siracusa is predominantly well-regarded, standing out for its varied selection and incorporation of local flavors, making mornings at the hotel a delightful start to the day.

Dinner

Hotel Mercure Siracusa offers a dining experience that has garnered a variety of responses from guests with a particular focus on the delights of its rooftop restaurant and terrace. Many visitors highlight the terrace as fantastic, providing panoramic views that enhance the dining atmosphere. The dinner, especially on the terrace, receives high praise for being particularly good with patrons appreciating the local recipes and the quality of the cuisine.

Guests found the presentation and flavor of the dishes charming, often noting the enjoyable evenings spent in the terrace bar. The restaurant is also commended for its good drinks and the rooftop pool area, adding to the overall appeal of the hotel’s dining options. In addition, consistent positive feedback is given to the staff, who are described as helpful, kind, cheerful and attentive, contributing significantly to the dining experience.

However, some reviews note that the quality and variety of the food did not always meet the expectations set by the hotel's 4-star rating with a few guests mentioning that the dinner offerings could be mediocre. Despite a mixed impression on consistency, the overall sentiment leans towards a positive experience, especially for those who value good service and a pleasant dining setting.

Rooms

Hotel Mercure Siracusa has garnered a favorable reputation for its rooms, frequently praised for their cleanliness and spaciousness. Many guests highlight that the rooms are not only generously sized but also modern and well-furnished, providing all necessary comforts. Comfortable beds are a recurring theme with some describing the experience as akin to sleeping on a cloud. Modern amenities and air conditioning add to the comfort, making the rooms cozy and inviting for either short or extended stays.

The rooms are evidently well-maintained with numerous reviews complimenting the high standards of cleanliness and the aesthetically pleasing decor, which is both simple and elegant. Bathrooms also receive positive feedback for being large and modern. Additionally, some rooms offer splendid views, including glimpses of the nearby Greek ruins, adding a unique touch to the stay.

Despite a few mentions of smaller room sizes and occasional issues with room cleanliness, the overall consensus is that the accommodations exceed expectations. The combination of excellent service from courteous staff, great breakfast options and the ideal location near the Greek theater and archaeological areas, make Hotel Mercure Siracusa a highly recommended option for travelers seeking comfort and convenience.

Beds

Guests of Hotel Mercure Siracusa have consistently praised the comfort of the beds, describing them as very comfortable, warm and well-ventilated. The rooms featured extra-large, super comfy beds with comfortable bedding noted frequently. Some reviews mentioned that the mattresses are comfortable though there were a few suggestions for an upgrade. While the quality of the mattresses was well-regarded, a couple of guests found the pillows too firm or too high for their preference. Additionally, there were mentions of double beds being two singles joined together, which might affect some depending on personal preference. Overall, the sleeping experience at the hotel has been described as delightful with many guests likening the beds to a cloud.

Cleanliness

Hotel Mercure Siracusa consistently receives praise for its high standards of cleanliness and modern amenities. Guests frequently highlight the immaculate condition of both rooms and common areas, noting the hotel’s modern and well-equipped facilities. The bathrooms, often described as nice and even immaculate, add to the comfort of the stay. Room cleanliness is a recurring positive theme with many guests emphasizing clean and comfortable beds and spacious rooms that contribute to an enjoyable experience.

The hotel's location, just a few minutes' walk from Néapolis Park, enhances its appeal, as does the convenience of free parking. The staff's courtesy and professionalism, combined with helpful and attentive service, are frequently commended. Guests appreciate the quiet and comfortable atmosphere, which is complemented by features such as a good, diverse breakfast and a rooftop pool that maintains high cleanliness standards.

However, there are occasional mentions of cleaning oversight, particularly in the bathrooms and floors, which some guests found lacking. Despite these few negative notes, the majority of guests find Hotel Mercure Siracusa to be a clean, modern and comfortable choice for their stay in the city.

Staff

The staff at Hotel Mercure Siracusa consistently receive high praise for their professionalism, friendliness and helpfulness across various services. Many guests highlight the exceptional kindness and attentiveness they experienced, particularly from the reception and restaurant-bar teams. The attentiveness of the breakfast team and the knowledgeable spa staff also stand out. Guests appreciate the staff's readiness to provide useful information, speak multiple languages and deliver a level of service that significantly enhances their stay. Despite a few mentions of cold or unfriendly interactions, the overwhelming sentiment from the reviews is that the hotel staff are courteous, smiling and eager to please, making the guests feel welcome and well-cared for during their stay.

Spa

Hotel Mercure Siracusa boasts a well-received spa that's highly appreciated for its quality. Guests frequently describe the spa as very good and very nice with impeccable staff who enhance the overall experience. Special mention goes to Marco from the spa, who has been recognized for his exceptional service and attention. While many guests appreciated the wellness facilities, a few expressed concerns about additional costs and limited operating hours, noting that the spa closes early with the last access at 4 PM. There were also mentions of occasional unavailability, which was a downside for some. Despite these issues, the inclusion of a pool and spa makes it a notable feature of this great hotel.

Pool

Hotel Mercure Siracusa boasts a rooftop pool that is frequently praised for its fantastic views and pleasant ambiance. Although small and sometimes crowded, guests find it an appealing spot, especially for cooling off after a hot day. The panoramic vistas from the terrace add to the overall enjoyment of the pool area, making it a definite highlight for many visitors. Modern facilities and the presence of a bar and restaurant on the 6th floor enhance the relaxing experience. While some reviews mention limited space and loungers, the pool's cleanliness and the 24-hour availability of staff are appreciated. Despite its modest size, the pool is still considered a bonus and a great feature of the hotel.

Parking

Hotel Mercure Siracusa offers several convenient parking options, which many guests find to be a significant advantage, especially in a city where parking can be challenging. The hotel provides free parking next to or directly at the hotel with some mentioning the availability of private and secure parking. The facility includes a private parking lot with some spaces even accessible using a room key, adding an extra layer of convenience and security. However, a few reviews note that the parking area is somewhat small and can be tricky to maneuver in and out of.

This parking amenity is highly appreciated by guests, particularly those traveling by car, as it allows for easy access to the property. The location is also deemed ideal for excursions, despite being a bit of a distance from the historic city center, which is about a 30-minute walk or a short taxi ride away. The staff's friendliness and helpfulness further enhance the overall positive experience at this hotel, making it a reliable choice for travelers seeking both convenience and comfort.

4 Star

Hotel Mercure Siracusa presents itself as a four-star establishment, featuring a SPA and offering services in line with its rating. Many guests praise the excellent breakfast, which meets the expectations for a hotel of this caliber. The hotel provides all the services and facilities one would anticipate from a four-star rating. However, there are some criticisms as well. Some guests found the dining service quality to be lacking and others felt that certain aspects, such as the absence of hair conditioner or the general service quality, did not live up to the four-star standard they were expecting for the price paid. Nonetheless, for those choosing a four-star hotel, Mercure is often a preferred choice.

Yes, Hotel Mercure Siracusa has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Hotel Mercure Siracusa.

No, Hotel Mercure Siracusa doesn't allow dogs.

Yes, parking facilities are available at Hotel Mercure Siracusa.

Yes, Hotel Mercure Siracusa has a gym. For more information, read the answers to the Gym questionnaire

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