Pension Casa Pepe
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Summary of reviewsPension Casa Pepe is celebrated for its prime location, making it a strategic base for exploring the scenic beauty and attractions of the Picos de Europa region. Guests frequently commend its proximity to major landmarks like the Lakes of Covadonga, Covadonga Sanctuary and the town of Cangas de Onís, as well as its suitability for hiking enthusiasts. The ample and convenient on-site parking further enhances the convenience, especially for those traveling by car.
Dining at Pension Casa Pepe receives favorable reviews, particularly for dinner. Patrons laud the delicious, well-prepared meals with standout dishes such as the potato omelet and hearty burgers. Though limited in selection for those on half board, the affordability and quality of the dinner menu amplify the positive dining experiences. The breakfast service, however, yielded mixed feedback. While some appreciated the variety and value, others noted it lacked diversity, featuring mostly industrial items and insufficient replenishments.
Guest interactions with the staff are overwhelmingly positive. The employees are recognized for their friendliness, attentiveness and willingness to accommodate special requests, contributing significantly to the overall pleasant experience at the hotel. The morning waitress, Raquel, often receives special mention for her exemplary service.
Cleanliness at the hotel is a point of contention. Many guests note that rooms and shared spaces are kept tidy and well-maintained, while others have pointed out lapses such as occasional cobwebs, dust and cleanliness issues within the bathrooms. Despite these discrepancies, the fresh towels and linens are frequently appreciated.
However, when it comes to the rooms themselves, there are several areas needing improvement. Guests often describe the rooms as small, outdated and uncomfortable with issues like old mattresses, thin walls allowing sound to penetrate and unpleasant odors from the restaurant below. Bedding frequently comes under criticism for being noisy and uncomfortable, suggesting an urgent need for renovation to enhance guest comfort.
In summary, Pension Casa Pepe excels in location, dining (particularly dinner) and staff service, making it a favorable choice for many travelers. Yet, strides in room comfort, breakfast diversity and consistent cleanliness are necessary for a more uniformly positive guest experience.
Categories
Dining at Pension Casa Pepe receives favorable reviews, particularly for dinner. Patrons laud the delicious, well-prepared meals with standout dishes such as the potato omelet and hearty burgers. Though limited in selection for those on half board, the affordability and quality of the dinner menu amplify the positive dining experiences. The breakfast service, however, yielded mixed feedback. While some appreciated the variety and value, others noted it lacked diversity, featuring mostly industrial items and insufficient replenishments.
Guest interactions with the staff are overwhelmingly positive. The employees are recognized for their friendliness, attentiveness and willingness to accommodate special requests, contributing significantly to the overall pleasant experience at the hotel. The morning waitress, Raquel, often receives special mention for her exemplary service.
Cleanliness at the hotel is a point of contention. Many guests note that rooms and shared spaces are kept tidy and well-maintained, while others have pointed out lapses such as occasional cobwebs, dust and cleanliness issues within the bathrooms. Despite these discrepancies, the fresh towels and linens are frequently appreciated.
However, when it comes to the rooms themselves, there are several areas needing improvement. Guests often describe the rooms as small, outdated and uncomfortable with issues like old mattresses, thin walls allowing sound to penetrate and unpleasant odors from the restaurant below. Bedding frequently comes under criticism for being noisy and uncomfortable, suggesting an urgent need for renovation to enhance guest comfort.
In summary, Pension Casa Pepe excels in location, dining (particularly dinner) and staff service, making it a favorable choice for many travelers. Yet, strides in room comfort, breakfast diversity and consistent cleanliness are necessary for a more uniformly positive guest experience.
Guest House with Parking
Cheap Guest House
Small Guest House
About Pension Casa Pepe
License: H-1479-AS
Guest Reviews
Location
Parking convenience stands out as another advantage with ample space available right on the premises, providing ease of access for those traveling by car. This feature complements the hotel's quiet and beautiful surroundings, ensuring a serene stay that's also practical for excursions.
Perfectly located in the heart of the Picos de Europa, Pension Casa Pepe serves as a fantastic hub for hiking routes and exploring the scenic beauty of the area. The location also offers a pleasant dining environment with good restaurants nearby where visitors can enjoy meals at reasonable prices.
While the establishment itself receives varied comments, the treatment from the new owners and the value for money contribute positively to the overall experience. The combination of its prime location and accommodating amenities makes Pension Casa Pepe a favored choice for travelers looking to explore the natural wonders of the region.
Breakfast
However, there are significant critiques as well. Some guests found the breakfast to be very basic with options limited mainly to coffee, milk, box juice, toast and industrial pastries. Concerns were raised about the lack of fruit, yogurt and tea with multiple mentions of a sparse and poor-quality breakfast. Issues like scarcity of items and complaints from staff when asked to replenish these items contribute to the negative feedback. The cleanliness of the breakfast lounge, particularly with instances of dead flies, was also noted as a problem.
Overall, the breakfast experience at Pension Casa Pepe seems to vary widely among guests with some finding it excellent and abundant, while others are left disappointed by the limited and industrial nature of the options provided.
Dinner
Rooms
Noise and odor were recurrent issues, as rooms often picked up smells from the restaurant below and thin walls meant that sounds easily penetrated from one room to another. Essential amenities such as functional showers and proper lighting were also noted as lacking with reports of broken shower holders and ineffective room lights. Some guests were especially inconvenienced by the lack of curtains or blinds, resulting in unwanted light and noise disturbances.
Despite these criticisms, the hotel managed to maintain a degree of cleanliness with clean sheets, although some instances of incomplete cleaning, such as soap left in the bathtub and occasional insect remains, did mar the experience. For short stays, guests found the rooms served their purpose, offering reasonable value for money, but for a longer or more comfortable stay, improvements are necessary.
Beds
Cleanliness
However, there are several negative points that cannot be overlooked. Some guests found the cleaning lacking with instances of neglect such as hair in the bathroom, cobwebs in corners and streaks on the bathroom curtains. There were specific complaints about neglected facilities, unpleasant odors and dead insects. Additionally, some noted that cleaning services were minimal, often just involving making the bed and changing the bathroom trash can without addressing issues like dirty bathtubs or dusty corners.
While some visitors had a positive experience with cleanliness, others found significant areas for improvement, highlighting a divide in guest satisfaction at Pension Casa Pepe.
Staff
The overall quality of service is frequently described as very good with guests feeling well-attended and supported throughout their stay. There were also specific mentions of the delightful interactions with both the boy and the girl on staff, who were noted for their exceptional niceness and attentiveness.
Despite a few less favorable comments hinting that the staff could at times seem overwhelmed, the majority of reviews reflect positively on the staff's ability to manage and recover from these situations effectively. The handling of breakfast and café services by the staff also received commendations, stressing the good variety and quality offered at competitive prices.
In summary, while not without its minor hiccups, Pension Casa Pepe's staff leave a strong impression of warmth, reliability and exceptional service, significantly contributing to an overall pleasant experience for their guests.
Parking
No, Pension Casa Pepe doesn't have any pool.
No, a spa isn't available at Pension Casa Pepe.
No, Pension Casa Pepe doesn't allow dogs.
Yes, parking facilities are available at Pension Casa Pepe.
No, Pension Casa Pepe doesn't have a gym.
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