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Summary of reviewsBest Western Plus St. John's Airport Hotel and Suites receives commendation for its prime location, particularly its proximity to the airport which caters well to travelers with late arrivals or early departures. Guests appreciate the hotel's clean facilities and quiet surroundings and while some note the distance from other attractions, many find the convenience of easy airport access a significant advantage. The staff's friendly demeanor enhances the overall experience with efficient shuttle service adding to the practicality of the location.
The breakfast experience at the hotel is mixed; while some guests praise the delicious restaurant food and friendly staff, others express dissatisfaction with the inconsistency of offerings and the lack of complimentary breakfast. Suggestions have emerged for including simple breakfast items to improve guest satisfaction.
Dinner experiences vary with many guests enjoying excellent and delicious meals in a pleasant dining atmosphere. However, some criticism is directed at specific dishes and occasional meal quality inconsistencies.
The hotel's rooms are widely praised for their cleanliness, spaciousness and modern aesthetic. Families particularly enjoy the pool and waterslide, although occasional noise and minor inconveniences like requesting garbage emptying are mentioned. Despite some guests' confusion about breakfast not being included, the overall comfort, including super comfortable beds, is appreciated.
Cleanliness is a standout feature with the hotel consistently described as spotless and well-maintained. This contributes significantly to a pleasant stay and guests also give high marks for the friendly and helpful staff, enhancing the overall guest experience.
The pool area receives positive feedback for its cleanliness and fun waterslide, especially enjoyed by children. Some concerns are raised regarding maintenance, such as the pool appearing cloudy or the hot tub underperforming, but these do not overshadow the generally favorable reviews.
Parking is generally sufficient, though some guests experience congestion, particularly with larger vehicles and limited long-term parking options. Despite these challenges, the punctual shuttle service mitigates potential inconveniences.
Families find the hotel particularly accommodating with ample space and engaging amenities like the pool and hot tub. The staff's attentiveness and the comfortable, spacious rooms provide a secure and enjoyable atmosphere for family-oriented stays.
Beds at the hotel receive mostly positive feedback for their comfort, contributing to a restful experience. While there are a few mentions of inconsistency, the majority of guests find the beds to be very comfortable, enhancing their overall satisfaction.
Overall, Best Western Plus St. John's Airport Hotel and Suites offers a convenient, clean and comfortable stay characterized by exceptional staff service, making it a reliable choice for travelers, particularly those with airport-related schedules. Show more
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Categories
Hotel for Honeymoon
This hotel offers comfortable suites and a range of amenities, ensuring a relaxing and enjoyable honeymoon. Its convenient location makes it a great choice for couples.
Family Friendly Hotel
This hotel offers family-friendly amenities such as a pool and suites, making it a comfortable stay for families. It is also conveniently located near the airport.
Dog Friendly Hotel
This hotel allows both dogs and cats and provides parking. It also features a swimming pool and a waterslide, offering additional recreational options for guests and their pets.
Business Hotel
This hotel offers modern luxury and is located near the airport. It provides business-friendly amenities such as meeting rooms, a business center, and free high-speed internet, making it suitable for travelers needing airport access.
Hotel with Parking
This hotel offers complimentary parking for guests. Free private parking is available on site.
Accessible Hotel
This hotel provides accessible rooms with wide doorways, roll-in showers, and lowered fixtures. Specific accessible room types include Queen Room with Two Queen Beds and Roll-In Shower - Disability Access, 1 Queen Accessible Non-Smoking room, and 2 Queen Accessible Suite Non-Smoking. It also features an accessible restaurant.
Hotel with Gym
This hotel is listed among the best hotels with gym and fitness center in St. John's.
4-Star Hotel
This hotel offers suites with kitchenettes and is located near the airport. It features a complimentary breakfast, a fitness center, and an on-site restaurant, making it a convenient and comfortable choice.
Hotel with Indoor Pool
This hotel features an indoor heated pool with an impressive 120-foot waterslide and a hot tub. Guests consistently highlight the pool and waterslide as excellent features, making it a top choice for families and those seeking a fun pool experience.
Hotel with Rooms With Fireplace
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Room Types
King Room - Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 1 bed.
King Suite - Non-SmokingThis suite's standout feature is the fireplace. The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 1 bed.
Queen Room with Two Queen Beds and Roll-In Shower - Disability AccessProviding free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 2 beds.
Queen Room with Roll-In Shower - Disability Access/Non-SmokingOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 1 bed.
Queen Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 1 bed.
Queen Room with Two Queen Beds and Bath TubProviding free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 2 beds.
King Suite with Whirlpool - Non-SmokingGuests will have a special experience as this suite features a hot tub and a fireplace. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 1 bed.
Queen Room with Two Queen Beds with Kitchenette- Non-SmokingOffering free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. In the fully equipped kitchenette, guests will find a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 2 beds.
Queen Room with Two Queen Beds - Non-SmokingProviding free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 2 beds.
One-Bedroom King Suite with Sofa Bed - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view.
King Suite with Sofa Bed - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The well-fitted kitchenette has a refrigerator, kitchenware, a microwave and a toaster. The suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as a quiet street view. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Best Western Plus St. John's Airport Hotel and Suites boasts an enviable location, praised consistently for its close proximity to the airport. Guests appreciate the convenience it offers, especially for late arrivals and early departures. Described as simply excellent and perfect for travel needs, the location seems to be a primary draw for many. Travelers find the hotel not only near the airport but also benefiting from clean facilities and quiet surroundings. Although some mention that it's far from other attractions, the practicality of being close to the airport outweighs this for most. The location is further complemented by pleasant staff and well-appointed, spacious rooms, making it a reliable choice for those prioritizing quick and easy airport access.
Breakfast
The breakfast experience at Best Western Plus St. John's Airport Hotel and Suites appears to be a mixed bag with some reviews leaning positively while others express disappointment. Guests appreciated the delicious restaurant food and friendly staff and some praised the breakfast as very good or even fabulous. However, complaints emerged about the inconsistency of the offering with some guests finding that the included breakfast was no longer available or reduced to a mere snack. There were suggestions that breakfast should be included, even if just consisting of simple items like muffins and fruit. Overall, while there are highlights, the expectation for a complimentary breakfast appears unmet for some.
Dinner
Guests of the Best Western Plus St. John's Airport Hotel and Suites have shared mixed opinions about their dining experiences. Many found the food to be excellent, delicious and the meals served in healthy portions. The dining facilities themselves were appreciated for their pleasant ambiance. However, there were notable criticisms as well with some guests describing their meals as plain or even awful. Specific dishes such as nachos and hot turkey sandwiches received negative feedback for being bland and dry. Despite these occasional disappointments, the general consensus leans towards a positive dining experience overall.
Rooms
Best Western Plus St. John's Airport Hotel and Suites is highly praised for its immaculate cleanliness and modern feel, consistently described as clean, spacious and comfortable. The rooms are notably large and well-decorated with elegant touches that add to the overall appeal. Guests appreciate the super comfortable queen-size beds, contributing to a restful stay.
The hotel is also recognized for its practicality with easily accessible shuttles and a convenient location. Families particularly enjoy the amenities, especially the great pool and slide, which are a hit with children. However, some reviews note occasional issues like room size relative to the price and noise from neighboring rooms. A minor inconvenience mentioned includes having to request garbage emptying at the front desk.
Overall, the hotel provides a pleasant and comfortable experience with friendly staff, although a few guests were surprised that breakfast wasn't included despite previous advertisements. Adjusting the room temperature could also be necessary for a cozier atmosphere.
Beds
The beds at Best Western Plus St. John's Airport Hotel and Suites generally receive positive feedback from guests. Many describe the beds as comfortable or even super comfortable with some stating that the beds and pillows were like heaven to sleep on. The comfort of the beds is frequently highlighted, making it clear that most guests found their sleep experience satisfactory. However, there are a few mentions of mediocrity with some guests describing the beds as mediocre or too soft. One review noted a king bed that sunk in the middle, indicating some inconsistency in bed quality. Overall, the majority of guests found the beds very comfortable, contributing to a pleasant stay.
Cleanliness
The Best Western Plus St. John's Airport Hotel and Suites consistently impresses visitors with its impeccable cleanliness. Numerous guests have described the property, rooms and facilities as very clean, nice and even spotless. The modern and fresh decor adds to the overall appeal, creating a pleasant atmosphere for travelers. The pool area and slide are particularly popular with families, noted for being well-maintained and clean. Additionally, guests appreciate the comfortable beds and the spaciousness of the rooms. Cleanliness is highlighted as a major strength, complemented by the friendliness of the staff. The hotel successfully combines a clean, tidy and modern environment with reliable service, ensuring a satisfying stay for its guests.
Staff
The staff at Best Western Plus St. John's Airport Hotel and Suites are consistently praised in guest reviews for their exceptional service. Words like excellent, friendly, extremely helpful and dedicated frequently arise in descriptions of interactions with the hotel team. Guests appreciate the friendliness and competence of the staff, noting their politeness, professionalism and willingness to go above and beyond to ensure a pleasant stay. The reception service stands out for being particularly excellent with front desk staff often mentioned for their friendliness and attentive assistance. While there were isolated incidents of customer service concerns, overall, the positive interactions overwhelmingly characterize the staff as a highlight of the hotel experience. This attentive and cheerful staff adds significant value to the guest experience, complementing amenities like the delicious food and the pool that kids especially enjoy.
Pool
A stay at the Best Western Plus St. John's Airport Hotel and Suites offers a pool experience that has garnered varying feedback. Many guests found the pool and pool area to be clean with particular mention of a fun waterslide that the kids absolutely loved. The pool itself was frequently described as nice, lovely and even amazing, providing complimentary access to guests, which adds to its appeal.
However, there were some concerns noted about the pool's maintenance. A few guests mentioned issues such as the pool being cloudy and dirty at times and an unpleasant odor resembling a dirty fish tank. Additionally, the hot tub's temperature and functionality were disappointing for some with broken jets and lukewarm water.
Despite these issues, the positive feedback highlights the enjoyable aspects of the pool area, especially for families with children who found the waterslide particularly entertaining. Overall, while there are areas for improvement, the pool at this hotel is a significant highlight for many guests.
Parking
The 'Best Western Plus St. John's Airport Hotel and Suites' generally offers good parking options for guests with ample parking space often noted. However, some guests have reported that parking can be congested, especially for larger vehicles like SUVs and trucks. Additionally, there are mentions of limited long-term parking and occasional difficulty finding a spot, which has led to some having to park on the street. Despite these parking challenges, the hotel provides a reliable shuttle service to the airport, running on time every half hour.
Family
Families seeking an enjoyable stay will find admirable amenities at the Best Western Plus St. John's Airport Hotel and Suites. This venue is particularly well-suited for family-oriented visits, including birthday celebrations. Guests frequently highlight the hotel's pool and waterslide, which are a hit among children. Adults appreciate the hot tub, providing a balanced experience for all ages.
Parents comment on the ample space available, creating a comfortable environment for kids to play. Furthermore, the accommodating staff ensures a sense of safety and security throughout the stay. These features combine to offer a comprehensive and satisfying experience for family vacations or special occasions.
Yes, Best Western Plus St. John's Airport Hotel and Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Plus St. John's Airport Hotel and Suites.
Yes, Best Western Plus St. John's Airport Hotel and Suites welcomes dogs.
Yes, parking facilities are available at Best Western Plus St. John's Airport Hotel and Suites.
Yes, Best Western Plus St. John's Airport Hotel and Suites has a gym.