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Summary of reviewsThe Moat House, nestled in the serene and picturesque village of Staffordshire, is widely celebrated for its idyllic location and charming atmosphere. The hotel is perfectly situated just minutes off the M6, making it an ideal stop-off for travelers seeking both tranquility and easy access to major routes. Guests are consistently captivated by its lovely surroundings, including a large duck pond, beautiful gardens and scenic canal views, which create a peaceful and relaxing setting.
The breakfast experience is a standout feature with guests praising the quality, variety and the inclusion of diverse options like Full English breakfasts and thoughtful dishes. Despite some service inconsistencies, most visitors find breakfast to be a delightful way to start the day, served in tasteful and charming settings like a stylish restaurant or bright conservatory.
Dining at The Moat House garners acclaim for its culinary excellence, particularly in the Orangery restaurant and bar. The dinner offerings are consistently described as high-quality, delicious and served in a beautiful setting with commendable service, despite occasional slower service and a limited bar menu.
The rooms at The Moat House are frequently highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate the large beds, en suite baths and ample amenities, though a few noted that some areas feel slightly dated or have minor issues like small windows. Overall, the accommodations are well-maintained, warm and inviting.
Exceptional cleanliness is a notable strength of The Moat House with guests repeatedly praising the spotless rooms and public areas. The diligent housekeeping and attention to detail contribute to an exceptionally clean and welcoming environment, enhancing the overall guest experience.
The staff at The Moat House receive enthusiastic praise for their friendliness, helpfulness and accommodating nature. Reception and bar staff, in particular, are commended for their professionalism and efficient service, contributing to a warm and welcoming atmosphere for guests.
Families find The Moat House particularly appealing due to its spacious family rooms, attentive staff and dog-friendly policy. The picturesque surroundings and welcoming atmosphere make it an ideal choice for family gatherings and special occasions.
Lastly, the beds at The Moat House generally receive positive reviews for their comfort and size with many guests enjoying restful nights on the hotel's king-size and superking beds. While there are occasional mentions of preferences for mattress firmness, the overall sentiment is one of comfort and satisfaction.
In summary, The Moat House stands out as an excellent choice for those seeking a peaceful, beautifully situated hotel with convenient access to the M6, exceptional meals, comfortable rooms, stellar cleanliness and outstanding service. Show more
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Categories
Family Friendly Hotel
This 14th-century manor house combines luxury with a convenient location near Stafford and the M6. Its historic charm and proximity to Cannock Chase make it suitable for families interested in exploring the local area.
Business Hotel
The Moat House is a 4-star AA luxury hotel that offers exceptional meeting rooms and conference facilities tailored for various business needs. It features nine high-specification meeting rooms and is easily accessible from the M6, providing a tranquil lakeside setting conducive to focused business activities.
4-Star Hotel
This Grade II listed manor house offers luxury rooms and award-winning dining in a countryside location. It features a tranquil lake, a 2 AA Rosette restaurant, and easy access to the M6, providing a serene and relaxing experience.
Hotel with EV Charging Stations
Accessible Hotel
Room Types
Standard Double RoomFeatures include a TV, tea and coffee making facilities, and an en suite bathroom.
Family Room (2 Adults + 2 Children)This room has a double bed, a single bed and a z-bed. Children to be 14 or under.
Superior Family Room (2 Adults + 2 Children)The family room features a tea and coffee maker and a wardrobe, as well as a private bathroom boasting a hairdryer. The unit has 2 beds.
Superior Double RoomThe double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a hairdryer. This double room features a carpeted floor and a TV. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
The Moat House is set in a stunning and idyllic location, making it an excellent choice for a quiet and relaxing stay. Guests frequently praise the beautiful and picturesque surroundings, including charming features like a large duck pond, tranquil gardens and views of the canal. Despite its serene setting, the hotel boasts incredible convenience, being just a couple of minutes off the M6 and serves as a handy stop-off point for travelers.
This beautiful old building, rich in character and history, sits in a lovely village and is described as a quaint and cosy retreat. The grounds are lovely, providing a tranquil atmosphere perfect for unwinding. The location is praised for being very quiet despite the proximity to the motorway, which is highly appreciated by guests on their way to London or as a convenient overnight break.
The hotel's setting by ponds and waterways, alongside its lovely gardens, contributes to its relaxing ambiance. The staff is mentioned as being friendly and helpful, enhancing the overall guest experience. Additionally, the comfortable rooms and good restaurant offerings contribute to the positive reception.
In summary, The Moat House is an excellent choice for those seeking a peaceful, conveniently located hotel in a beautiful and picturesque setting with easy access to the M6.
Breakfast
The breakfast experience at The Moat House hotel received largely positive feedback from guests. Visitors consistently praised the quality and variety with many describing it as excellent, superb and even exceptional. A recurring highlight was the range of choices available, from well-cooked Full English options to cereals and more thoughtful dishes, which met diverse tastes. Guests appreciated the breakfast being included in their stay, adding value to their experience.
The breakfast setting also garnered favorable mentions with guests enjoying the ambiance of a stylish and charming restaurant or a bright conservatory. Service, however, showed a mix of impressions; while many highlighted great service and a welcoming staff, a few found the staff less attentive and the service a bit disorganized.
Some guests experienced inconsistencies, mentioning issues like cold food and undercooked items. Despite these occasional setbacks, most visitors found the breakfast to be a delightful start to their day, often noting it as a standout aspect of their stay.
Dinner
The reviews for dinner experiences at The Moat House are overwhelmingly positive, highlighting a high standard of culinary excellence alongside commendable service. Guests frequently praised the food as excellent, amazing and very high quality with particular enthusiasm for meals in the Orangery restaurant and the bar. The restaurant not only offers a delightful dining experience with varied and high-quality dinner menus but also boasts a beautiful setting with charming gardens. While most found both the dinner and breakfast to be of fantastic value and quality, a few noted slower service at times and a limited bar menu. Nonetheless, the friendly and helpful staff contributed significantly to an overall pleasant dining experience, making The Moat House a strong choice for both meals and ambiance.
Rooms
The Moat House offers a variety of rooms that guests largely find spacious and comfortable. Many reviews highlight the clean and well-appointed nature of the accommodations, often mentioning comfortable and large beds. Rooms are also noted for being very roomy and providing a good night’s sleep. Several guests appreciate the en suite baths, a feature that is becoming increasingly rare and the availability of piping hot, deep baths.
While some rooms benefit from air conditioning and a generous layout that includes seating areas or extra beds, a few reviews note that parts of the hotel appear a bit dated. Nevertheless, the generally spacious and well-equipped rooms contribute to a positive stay experience. The property is praised for its cleanliness with guests frequently emphasizing the super clean and warm rooms. Despite some minor drawbacks, such as rooms with small windows or beds that could use an update, the overall sentiment about the rooms is favorable, highlighted by descriptions of lovely and beautifully large spaces that ensure comfort and tranquility.
Beds
The Moat House offers beds that generally impress with their comfort and size. Many guests have found the beds to be remarkably comfortable with several praising the spaciousness of the rooms and the plushness of the superking and single beds. The king-size beds also received several compliments for their size and coziness.
However, there are occasional mentions of inconsistencies, such as overly soft or hard mattresses and pillows that some guests found too firm. Despite these minor issues, the overall sentiment leans positive with frequent endorsements of the beds being extremely comfortable and providing a restful night's sleep.
The Moat House appears to be a reliable choice for those seeking a comfortable and spacious bed during their stay.
Cleanliness
Nestled in a picturesque setting, The Moat House impresses with its well-maintained grounds and inviting surroundings. Guests consistently praise the hotel's commitment to cleanliness, noting that the entire property, from the luxurious rooms to public areas, is exceptionally clean and tidy. The rooms are described as spacious, comfortable and impeccably maintained with many guests emphasizing the spotlessly clean conditions.
The positive remarks extend to the overall experience with visitors complimenting the hotel's beautiful decor and pleasant atmosphere. The staff contributes to the impressive cleanliness standards, ensuring rooms are cleaned daily with meticulous attention. Despite a minor issue with a toilet not flushing in an otherwise excellent room, the overwhelming consensus is that The Moat House offers a delightful and pristine lodging experience. The blend of stunning surroundings, clean facilities and comfortable accommodations make for an inviting stay that leaves a lasting impression.
Staff
'The Moat House' boasts exceptional service, consistently praised by guests for its outstanding staff. Words like friendly, helpful and accommodating frequently surface, painting a picture of a welcoming and warm environment. While some minor disorganization was noted during breakfast and a suggestion for further training for younger staff was mentioned, these did not significantly detract from the overall guest satisfaction.
Reception and bar staff, particularly, received accolades for their professionalism and efficiency. Many reviews highlighted the quick and attentive service with some guests citing exemplary speed. The customer service is described as being out of this world with staff always ready to assist and make the stay pleasant.
The atmosphere created by the cheerful and polite team adds to the overall positive experience, complemented by the quality service and lovely surroundings. The exceptional attitude and welcoming nature of the staff make visitors feel right at home, contributing significantly to the hotel's excellent reputation.
Family
The Moat House, a family-run hotel nestled in the Staffordshire countryside, offers a welcoming environment for families. Guests appreciated the spacious family rooms, often featuring a king-size bed and an extra double bed, providing ample space for comfort. The staff were attentive, going out of their way to ensure even the youngest guests felt at home. The hotel’s dog-friendly policy was another highlight, adding to its appeal for those traveling with pets. The picturesque surroundings added charm to special family occasions, such as birthdays and weddings, making it an ideal stopover for family stays.
No, The Moat House doesn't have any pool.
No, a spa isn't available at The Moat House.
No, The Moat House doesn't allow dogs.
No, parking facilities aren't available at The Moat House.