Hilton Garden Inn New York/Staten Island
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHilton Garden Inn New York/Staten Island generally receives positive feedback for its strategic and convenient location, making it an optimal choice for work and leisure. Guests appreciate the proximity to the cruise port, local events and the airport with easy access to New York City. The area is described as pleasant with ample parking, although minor noise issues from nearby events are noted.
The breakfast at the hotel is often praised for its quality, taste and cleanliness. The American buffet format and made-to-order eggs stand out, though some guests feel the breakfast is overpriced and suggest a more itemized menu. Despite these concerns, the overall quality of breakfast remains a strong point.
Dining at the on-site restaurant, Lorenzo's, is well-received with guests complementing its atmosphere, excellent service and the use of fresh, locally grown vegetables. While the food is considered delicious and the dining experience generally favorable, it is noted that the prices are on the higher side.
Reviews of the rooms reveal a mixed experience. Many guests find the rooms clean, comfortable and spacious, aligning well with online descriptions. However, some feel the decor is outdated and issues such as rusted fixtures, small room sizes and occasional unpleasant odors are raised. There is a recurring call for renovations to meet modern standards.
Cleanliness is a standout feature at the Hilton Garden Inn New York/Staten Island. The hotel receives multiple praises for its impeccably clean rooms and well-maintained common areas. Despite a few mentions of dirty carpets and occasional lapses in housekeeping, the general consensus is that the property offers a clean and inviting environment.
The staff are largely described as efficient, friendly and accommodating, particularly at the front desk and restaurant. A few instances of unfriendliness and insufficient customer service are mentioned, but the majority of guests find the staff to be professional and helpful.
Lastly, the comfort of the beds is frequently highlighted with guests appreciating the clean and cozy sleeping arrangements. While the beds are regarded positively, some comments indicate the pillows are too soft for certain preferences.
Overall, Hilton Garden Inn New York/Staten Island is praised for its convenient location, good quality breakfast and dinner experiences and attentive staff, making it a desirable choice for various kinds of stays.
Categories
The breakfast at the hotel is often praised for its quality, taste and cleanliness. The American buffet format and made-to-order eggs stand out, though some guests feel the breakfast is overpriced and suggest a more itemized menu. Despite these concerns, the overall quality of breakfast remains a strong point.
Dining at the on-site restaurant, Lorenzo's, is well-received with guests complementing its atmosphere, excellent service and the use of fresh, locally grown vegetables. While the food is considered delicious and the dining experience generally favorable, it is noted that the prices are on the higher side.
Reviews of the rooms reveal a mixed experience. Many guests find the rooms clean, comfortable and spacious, aligning well with online descriptions. However, some feel the decor is outdated and issues such as rusted fixtures, small room sizes and occasional unpleasant odors are raised. There is a recurring call for renovations to meet modern standards.
Cleanliness is a standout feature at the Hilton Garden Inn New York/Staten Island. The hotel receives multiple praises for its impeccably clean rooms and well-maintained common areas. Despite a few mentions of dirty carpets and occasional lapses in housekeeping, the general consensus is that the property offers a clean and inviting environment.
The staff are largely described as efficient, friendly and accommodating, particularly at the front desk and restaurant. A few instances of unfriendliness and insufficient customer service are mentioned, but the majority of guests find the staff to be professional and helpful.
Lastly, the comfort of the beds is frequently highlighted with guests appreciating the clean and cozy sleeping arrangements. While the beds are regarded positively, some comments indicate the pillows are too soft for certain preferences.
Overall, Hilton Garden Inn New York/Staten Island is praised for its convenient location, good quality breakfast and dinner experiences and attentive staff, making it a desirable choice for various kinds of stays.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Hilton Garden Inn New York/Staten Island garners appreciation for its strategic and convenient location. Positioned well for various needs, it offers easy access to work, events and town facilities. Guests find it particularly convenient for its proximity to the cruise port, local events and the airport. The hotel is within a short drive to facilities and New York City, providing ample parking and a pleasant neighborhood setting. Despite a few noise issues from events, guests favor its excellent location, comfortable and upscale amenities and friendly staff. Overall, this Staten Island spot proves to be a practical choice for both work and leisure.
The breakfast experience at Hilton Garden Inn New York/Staten Island garners a mixed reception with several positive highlights. Guests consistently praise the quality and taste of the breakfast, describing it as good, great and even exceptional. The combination of a well-maintained buffet and made-to-order eggs is frequently commended with many finding the dining and buffet areas clean and well-organized. The American buffet format offered from 8:00 AM is appreciated and specific breakfast items are noted for their deliciousness.
However, guests mention several areas for improvement. The high cost of breakfast is a recurring complaint with some guests finding it overpriced and suggesting a more itemized and reasonably priced menu. Additionally, variability in fruit options and concerns about the cleanliness of the cooking process are noted. Despite these issues, the general consensus is that the breakfast quality itself is a strong point, making it a worthwhile consideration for guests.
Hilton Garden Inn New York/Staten Island offers a commendable dining experience at its on-site restaurant, Lorenzo's. Guests frequently highlight the restaurant for its great atmosphere and excellent service. The quality of food generally receives high praise with descriptions such as fantastic and delicious. Lorenzo's also stands out for its use of fresh, locally grown vegetables, adding a special touch to the meals. Despite being on the pricier side, visitors find the dining room impressive and enjoy the attentive staff. While opinions on the food's flavor vary, the overall dining experience is positively reviewed.
The rooms at the Hilton Garden Inn New York/Staten Island offer a range of experiences. Many guests found the rooms to be clean, comfortable and spacious with the appearance matching online photos. There were also compliments on the cleanliness and the quality of toiletries provided. Some reviewers appreciated the peace and comfort of their rooms, mentioning the spaciousness and comfortable beds.
However, not all feedback was positive. A number of guests noted that the decor and overall condition of the rooms felt outdated and worn. Issues such as rusted fixtures, small room sizes and an occasional smell of smoke were highlighted. Some rooms appeared damp and had an unpleasant odor reminiscent of an indoor pool. The need for a renovation to meet modern standards was a recurring comment with mentions of old carpets, stained furnishings and worn mattresses.
In summary, while the hotel offers clean and comfortable accommodations for many, the aging condition of the rooms indicates a need for updates to fully satisfy guest expectations.
Guests at the Hilton Garden Inn New York/Staten Island consistently praised the comfort of the beds, describing them as very comfortable, super comfy and big open comfy beds. Many appreciated the clean, cozy sleeping arrangements. However, there were repeated mentions of the pillows being too soft and uncomfortable for some guests. While most found the beds to be a highlight of their stay, there were a few comments about some mattresses being too soft or not up to the expected standard. Overall, the beds largely contributed positively to guests' comfort during their stay.
Hilton Garden Inn New York/Staten Island stands out with its multiple praises for cleanliness. Guests frequently commented on the exceptionally clean and comfortable rooms. The property itself is noted to be very clean with a clean and updated lobby and common areas that are both beautiful and well-maintained. The rooms are cozy and include necessary amenities, making for a comfortable stay.
The location is advantageous, being just 15 minutes from the Staten Island Ferry and convenient parking near the terminal, adding to the appeal of visiting NYC. The hotel also gets a nod for its nicely decorated interiors, especially during the holidays. The staff's professionalism and the overall niceness of the area further enhance the guest experience.
However, it is worth noting that there are concerns about cleanliness with some guests encountering issues in specific areas such as bathrooms and event spaces. A few reviews mentioned dirty carpets, pet hair remnants and occasional lapses in regular housekeeping tasks. Despite these outliers, the general consensus leans significantly towards a well-maintained and inviting environment for stay.
The staff at Hilton Garden Inn New York/Staten Island receive mixed reviews, though the majority are notably positive. Many guests highlight the staff as being efficient, friendly and very accommodating. Descriptions such as pleasant, attentive and professional recurrently appear, suggesting that the staff often contribute positively to the overall guest experience. Several guests specifically praised the front desk for being helpful and resolving issues quickly. The restaurant staff also get a nod for their friendly demeanor.
However, a minority of reviews pointed out issues with unfriendliness and a lack of helpfulness from some staff members. A few guests encountered staff who came off as rude or displayed insufficient customer service skills. Despite these outliers, the predominant sentiment leans towards a friendly and supportive staff that greatly enhances the guests' stays.
Location Show Map
Location
Breakfast
However, guests mention several areas for improvement. The high cost of breakfast is a recurring complaint with some guests finding it overpriced and suggesting a more itemized and reasonably priced menu. Additionally, variability in fruit options and concerns about the cleanliness of the cooking process are noted. Despite these issues, the general consensus is that the breakfast quality itself is a strong point, making it a worthwhile consideration for guests.
Dinner
Rooms
However, not all feedback was positive. A number of guests noted that the decor and overall condition of the rooms felt outdated and worn. Issues such as rusted fixtures, small room sizes and an occasional smell of smoke were highlighted. Some rooms appeared damp and had an unpleasant odor reminiscent of an indoor pool. The need for a renovation to meet modern standards was a recurring comment with mentions of old carpets, stained furnishings and worn mattresses.
In summary, while the hotel offers clean and comfortable accommodations for many, the aging condition of the rooms indicates a need for updates to fully satisfy guest expectations.
Beds
Cleanliness
The location is advantageous, being just 15 minutes from the Staten Island Ferry and convenient parking near the terminal, adding to the appeal of visiting NYC. The hotel also gets a nod for its nicely decorated interiors, especially during the holidays. The staff's professionalism and the overall niceness of the area further enhance the guest experience.
However, it is worth noting that there are concerns about cleanliness with some guests encountering issues in specific areas such as bathrooms and event spaces. A few reviews mentioned dirty carpets, pet hair remnants and occasional lapses in regular housekeeping tasks. Despite these outliers, the general consensus leans significantly towards a well-maintained and inviting environment for stay.
Staff
However, a minority of reviews pointed out issues with unfriendliness and a lack of helpfulness from some staff members. A few guests encountered staff who came off as rude or displayed insufficient customer service skills. Despite these outliers, the predominant sentiment leans towards a friendly and supportive staff that greatly enhances the guests' stays.
No, Hilton Garden Inn New York/Staten Island doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn New York/Staten Island.
Yes, Hilton Garden Inn New York/Staten Island welcomes dogs.
No, parking facilities aren't available at Hilton Garden Inn New York/Staten Island.
Yes, Hilton Garden Inn New York/Staten Island has a gym.
Location Show Map
More Options
