Best Western Plus Heritage Inn
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Summary of reviewsLocated conveniently between San Francisco and Lake Tahoe, the Best Western Plus Heritage Inn offers guests easy access to numerous attractions, commercial centers, shopping areas and eateries. The hotel ensures a secure environment with the presence of a night guard, even though minor concerns regarding safety and parking lot cleanliness are noted.
The complimentary breakfast stands out as a highlight with guests raving about the variety and quality of the options, including scrambled eggs, fresh waffles, sausages and more. The breakfast area is kept clean and well-maintained, even during challenging times like the Covid-19 pandemic, consistently exceeding expectations.
Rooms at the Best Western Plus Heritage Inn are described as spacious, cozy and well-equipped with comfortable beds, refrigerators, coffee makers and flat-screen TVs. While the general standard of cleanliness and maintenance is high, some inconsistencies such as occasional cigarette smells in non-smoking rooms and dated linens are mentioned. Despite these issues, the rooms offer a comfortable and pleasant stay.
Cleanliness across the hotel is generally satisfactory with guests often commending the clean rooms and common areas. However, occasional lapses, including dirty carpets and unswept floors, are sometimes reported. These instances, though not widespread, indicate areas for potential improvement.
The staff consistently receives praise for their helpfulness, friendliness and professionalism, enhancing the overall guest experience. Notable mentions of individual staff members highlight the team's commitment to exceptional service.
The pool area offers both enjoyment and concern. Open till 11pm, it provides guests ample time to relax, though issues such as dirt and cold water occasionally hamper the experience. Despite this, the pool and additional amenities like the gym and laundry facilities contribute to the hotel's appeal.
Comfortable beds are a recurring theme in reviews with most guests enjoying a good night's sleep on soft and clean beds. However, isolated mentions of discomfort and minor issues with bed size exist.
Overall, the Best Western Plus Heritage Inn provides a well-rounded and enjoyable stay with its strategic location, excellent breakfast, comfortable rooms, commendable cleanliness and friendly staff, making it a solid choice for travelers.
Categories
The complimentary breakfast stands out as a highlight with guests raving about the variety and quality of the options, including scrambled eggs, fresh waffles, sausages and more. The breakfast area is kept clean and well-maintained, even during challenging times like the Covid-19 pandemic, consistently exceeding expectations.
Rooms at the Best Western Plus Heritage Inn are described as spacious, cozy and well-equipped with comfortable beds, refrigerators, coffee makers and flat-screen TVs. While the general standard of cleanliness and maintenance is high, some inconsistencies such as occasional cigarette smells in non-smoking rooms and dated linens are mentioned. Despite these issues, the rooms offer a comfortable and pleasant stay.
Cleanliness across the hotel is generally satisfactory with guests often commending the clean rooms and common areas. However, occasional lapses, including dirty carpets and unswept floors, are sometimes reported. These instances, though not widespread, indicate areas for potential improvement.
The staff consistently receives praise for their helpfulness, friendliness and professionalism, enhancing the overall guest experience. Notable mentions of individual staff members highlight the team's commitment to exceptional service.
The pool area offers both enjoyment and concern. Open till 11pm, it provides guests ample time to relax, though issues such as dirt and cold water occasionally hamper the experience. Despite this, the pool and additional amenities like the gym and laundry facilities contribute to the hotel's appeal.
Comfortable beds are a recurring theme in reviews with most guests enjoying a good night's sleep on soft and clean beds. However, isolated mentions of discomfort and minor issues with bed size exist.
Overall, the Best Western Plus Heritage Inn provides a well-rounded and enjoyable stay with its strategic location, excellent breakfast, comfortable rooms, commendable cleanliness and friendly staff, making it a solid choice for travelers.
Family Friendly Hotel
This hotel provides comfortable rooms and a complimentary breakfast, catering to families. It also offers a pool and fitness center.
Dog Friendly Hotel
This hotel has pet-friendly rooms and allows up to 2 dogs with a fee. It is a pet-friendly lodging option for your getaway so you can bring your furry family member along for the ride.
Hotel with Swimming Pool
The hotel offers a swimming pool. It provides accommodations suitable for guests looking for a relaxing swim.
Outdoor Pool
Business Hotel
The Best Western Plus Heritage Inn offers 6 meeting rooms and is equipped to provide business travelers with essential services. It's also pet-friendly.
Hotel with Gym
This hotel features a fitness center, making it convenient for guests to maintain their workout schedules. The additional amenities enhance the overall stay for health-conscious travelers.
3-Star Hotel
This hotel offers well-maintained rooms and a complimentary breakfast. It also features a pool and fitness center, providing a comfortable and good-value stay for guests.
Hotel near Golf Courses
Hotel for Honeymoon
Cheap Hotel
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
The Best Western Plus Heritage Inn boasts a convenient and central location, making it an ideal spot for those needing proximity to various attractions. Situated between San Francisco and Lake Tahoe, it provides an excellent base for exploring both destinations. Guests appreciate how close it is to various venues, commercial centers and shopping areas, enhancing the overall convenience of their stay. Despite some concerns about safety with occasional loitering and a somewhat questionable ambiance, the presence of a night guard offers reassurance. The hotel is also in close proximity to stores, restaurants and even has a grocery store right across the parking lot. While the surrounding area might not be aesthetically pleasing with some mentions of cleanliness issues in the parking lot, the general consensus points to a good location that meets the essential needs of travelers.
The breakfast at Best Western Plus Heritage Inn consistently receives high praise from guests. Known for its variety and freshness, the breakfast menu includes an impressive array of options such as scrambled eggs, fresh waffles, sausages, potatoes, cereals, yogurt, fruits, biscuits with gravy, coffee, juice and tea. Many guests highlight the breakfast as the best part of their stay with descriptions like fantastic, excellent and phenomenal frequently appearing in reviews. The food is not only delicious but also plentiful and always replenished, ensuring a satisfying start to the day. Guests appreciate the cleanliness of the breakfast area and the creativity in the offerings, even during challenging times like the Covid-19 pandemic. The complimentary breakfast often exceeds expectations, making it a standout feature of the hotel.
The rooms at the Best Western Plus Heritage Inn offer a generally positive experience, featuring spacious and well-equipped living spaces. Many guests appreciated the cleanliness and comfort of the rooms with several noting that they were well-maintained and met standard expectations. The rooms were often described as big, cozy and updated, providing ample space for relaxation.
Amenities in the rooms include comfortable beds, refrigerators, coffee makers, nice bathrooms and flat-screen TVs, contributing to a pleasant stay. Some rooms even have sliding glass doors leading to mini tables outside, adding a touch of charm and allowing for privacy with blinds.
However, there were a few inconsistencies in the room quality. Some guests reported issues such as the presence of cigarette smells in non-smoking rooms, signs of detergent odors or outdated linens. Although these issues were not universal, they highlight the importance of room allocation and maintenance.
Overall, the rooms provide a good size and comfort level and the facilities, combined with a good location and friendly housekeeping staff, make the Best Western Plus Heritage Inn a solid accommodation option.
Guests consistently praise the comfort of the beds at the Best Western Plus Heritage Inn. Many highlight the beds as very comfortable, ensuring a good night's sleep. Descriptions often include mentions of softness and the overall comfort of the sleeping arrangements. Additionally, several reviews emphasize the cleanliness accompanying the comfortable beds, enhancing the overall experience. While most reviews are positive, there are some mentions of uncomfortable beds and issues such as dents on one side or small sizes. Overall, the feedback leans heavily towards a positive sleeping experience with many guests finding the beds both clean and comfortable.
The Best Western Plus Heritage Inn has garnered a mix of feedback concerning its cleanliness. The majority of the reviews highlight positive aspects with numerous guests praising the hotel's high standards of cleanliness, noting rooms as very clean, quiet and well-maintained. Many found the bed comfortable and the hotel clean and comfortable overall, even exceeding the cleanliness standards of some other high-end hotels, such as The Hilton in Stockton. The common areas were also well-kept, contributing to the positive experience.
However, there are some notable concerns. A few guests reported specific issues such as dirty carpets, unswept floors, a feeling of the property being dirty and unsafe and the appearance of toenail clippings on the bathroom floor. Some reviews pointed out that although the rooms were clean, they appeared run down and there were instances where disturbing smells, including attempts to cover up bad odors, were problematic. Additional issues like the noise from the air conditioning and unhelpful housekeeping were also noted.
In contrast, several guests appreciated the good food, comfortable accommodations and excellent staff, alongside a great hot breakfast. This suggests that, while cleanliness is generally satisfactory for most guests, there are occasional lapses that management should address to ensure a consistently positive experience for all visitors.
The staff at Best Western Plus Heritage Inn receives generally positive remarks for their professionalism and warm demeanor. Many guests describe the front desk personnel as helpful, friendly and polite, often going above and beyond to ensure a pleasant stay. Particular staff members like Deanna, Alondra, Mariah and John stand out for their exceptional kindness and attentiveness. Management also garners appreciation for addressing issues with diligence and professionalism. Despite some instances where guests felt certain receptionists could be more welcoming, the overall consensus highlights great customer service, pleasant interactions and a committed team making efforts to enhance the guest experience.
The Best Western Plus Heritage Inn offers a mixed experience when it comes to its amenities, particularly the pool area. Guests appreciate that the pool remains open until 11pm, providing ample time to enjoy a swim or a soak in the hot tub. The pool area includes a patio, allowing guests to enjoy the view from their room. However, some have noted cleanliness issues, mentioning dirt at the bottom of the pool and occasionally floating in the jacuzzi. This has resulted in a few visitors finding the pool water uncomfortably cold. Despite these drawbacks, many guests still describe the pool as awesome and well-maintained, highlighting it as one of their favorite features of the hotel. Additionally, the presence of a gym and self-serve laundry facilities adds to the convenience of the stay. However, some guests have felt disturbed by noise late into the night and less pleasant encounters with the staff.
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Location
Breakfast
Rooms
Amenities in the rooms include comfortable beds, refrigerators, coffee makers, nice bathrooms and flat-screen TVs, contributing to a pleasant stay. Some rooms even have sliding glass doors leading to mini tables outside, adding a touch of charm and allowing for privacy with blinds.
However, there were a few inconsistencies in the room quality. Some guests reported issues such as the presence of cigarette smells in non-smoking rooms, signs of detergent odors or outdated linens. Although these issues were not universal, they highlight the importance of room allocation and maintenance.
Overall, the rooms provide a good size and comfort level and the facilities, combined with a good location and friendly housekeeping staff, make the Best Western Plus Heritage Inn a solid accommodation option.
Beds
Cleanliness
However, there are some notable concerns. A few guests reported specific issues such as dirty carpets, unswept floors, a feeling of the property being dirty and unsafe and the appearance of toenail clippings on the bathroom floor. Some reviews pointed out that although the rooms were clean, they appeared run down and there were instances where disturbing smells, including attempts to cover up bad odors, were problematic. Additional issues like the noise from the air conditioning and unhelpful housekeeping were also noted.
In contrast, several guests appreciated the good food, comfortable accommodations and excellent staff, alongside a great hot breakfast. This suggests that, while cleanliness is generally satisfactory for most guests, there are occasional lapses that management should address to ensure a consistently positive experience for all visitors.
Staff
Pool
Yes, Best Western Plus Heritage Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Heritage Inn.
Yes, Best Western Plus Heritage Inn welcomes dogs.
No, parking facilities aren't available at Best Western Plus Heritage Inn.
Yes, Best Western Plus Heritage Inn has a gym.
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