The Highland Hotel by Compass Hospitality
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Summary of reviewsThe Highland Hotel by Compass Hospitality, located in the picturesque village of Strathpeffer in the Scottish Highlands, attracts guests with its tranquil, scenic surroundings and grand historic architecture. The hotel's prime location provides easy access to various activities, nearby attractions and stunning landscapes, making it an ideal base for both short visits and extended stays.
Breakfast at the hotel leaves many guests satisfied with its hearty and varied buffet, though some improvements in consistency and variety are needed during peak times. Dinner, however, often falls short of expectations with issues related to food quality and service speed being common complaints. Guests appreciate the comfort and cleanliness of the spacious rooms, although many note that the decor and furnishings are outdated and in need of renovation. Mixed reviews regarding cleanliness suggest some areas of the hotel would benefit from enhanced cleaning and maintenance.
The staff generally receive high praise for their friendliness and helpfulness, contributing positively to guests' overall experiences, albeit with occasional lapses in professionalism and efficiency. While the free WiFi is appreciated, its reliability varies, particularly in rooms on higher floors.
Families find the hotel to be welcoming and accommodating with spacious rooms and friendly staff adding to a relaxed atmosphere. Pet owners also commend the hotel for its dog-friendly policy, which ensures a comfortable stay for both pets and their owners.
Beds are clean and comfortable for the most part, though there are frequent comments about bed size and mattress quality needing improvement. The hotel’s luxury experience is highlighted by its historical grandeur and charming atmosphere, despite not meeting all contemporary expectations of luxury. Overall, The Highland Hotel offers a unique blend of historical elegance and modern comfort, ensuring a memorable experience for its guests.
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Breakfast at the hotel leaves many guests satisfied with its hearty and varied buffet, though some improvements in consistency and variety are needed during peak times. Dinner, however, often falls short of expectations with issues related to food quality and service speed being common complaints. Guests appreciate the comfort and cleanliness of the spacious rooms, although many note that the decor and furnishings are outdated and in need of renovation. Mixed reviews regarding cleanliness suggest some areas of the hotel would benefit from enhanced cleaning and maintenance.
The staff generally receive high praise for their friendliness and helpfulness, contributing positively to guests' overall experiences, albeit with occasional lapses in professionalism and efficiency. While the free WiFi is appreciated, its reliability varies, particularly in rooms on higher floors.
Families find the hotel to be welcoming and accommodating with spacious rooms and friendly staff adding to a relaxed atmosphere. Pet owners also commend the hotel for its dog-friendly policy, which ensures a comfortable stay for both pets and their owners.
Beds are clean and comfortable for the most part, though there are frequent comments about bed size and mattress quality needing improvement. The hotel’s luxury experience is highlighted by its historical grandeur and charming atmosphere, despite not meeting all contemporary expectations of luxury. Overall, The Highland Hotel offers a unique blend of historical elegance and modern comfort, ensuring a memorable experience for its guests.
Family Friendly Hotel
Dog Friendly Hotel
3-Star Hotel
Guest Reviews
The Highland Hotel by Compass Hospitality receives widespread praise for its exceptional location in the charming village of Strathpeffer, often described as picturesque and centrally located in the Scottish Highlands. Guests appreciate the hotel’s peaceful and scenic surroundings, offering a tranquil retreat ideal for exploring the Highlands. The historic building with its grand architecture and lovely grounds, is a standout feature, frequently mentioned for its beautiful setting and strategic position overlooking Strathpeffer Square.
Visitors find the location convenient for various activities, including hiking and attending events at the nearby Strathpeffer Pavilion. The hotel’s proximity to local attractions and Inverness enhances its appeal. The area’s stunning landscapes with rolling hills and beautiful countryside, provide a perfect backdrop for a relaxing stay. Many guests highlight the ease of accessing nearby restaurants, stores and points of interest, making it a convenient base for touring the region. Overall, the hotel's location is repeatedly described as excellent, perfect and ideal for both short visits and longer stays in the Highlands.
The Highland Hotel by Compass Hospitality receives mixed reviews regarding its breakfast offerings. Many guests praise the breakfast, describing it as "excellent," "very good," and "lovely." The buffet style is appreciated for its convenience, selection and the ability to cater to a variety of tastes with a hearty mix of traditional Scottish and English breakfast items. Positive highlights include a "wide selection," "good range," and "good value" for money with numerous guests finding the breakfast to be "filling" and well-prepared. However, some guests found the breakfast experience less than satisfactory, noting issues such as limited choices, especially for those not keen on a full Scottish breakfast and occasional lack of key items like fried eggs.
Areas needing improvement were frequently highlighted. Several guests encountered cold food and inconsistent replenishment of the buffet, leading to queuing and delays. Others pointed out problems such as tasteless scrambled eggs, poor coffee and an overall lack of variety at times. The breakfast area sometimes struggled to manage the infux of guests, especially when large groups or coach parties were present, resulting in overcrowded dining areas and slow service.
In summary, while the breakfast at The Highland Hotel impresses many with its quality and selection, it also faces challenges with consistency and service during busy times. Improvements in food temperature, availability of items and better management of busy periods could enhance the overall breakfast experience significantly.
The dining experience at The Highland Hotel by Compass Hospitality has garnered mixed reviews from guests. Although there are mentions of enjoyable and delicious meals, many guests have found the dinner experience lacking. The limited and uninspiring menu options, combined with inconsistent food quality, have left several diners disappointed. Some guests noted that the food was often cold, flavorless or overcooked with recurring issues like tiny portions and pre-cooked items being reheated. The service during dinner was also reported as slow and chaotic on multiple occasions. On a positive note, a few guests appreciated the good value of the set menu and found the meals to be hearty and nicely presented. However, the overall consensus suggests that the dinner service needs significant improvement to meet guest expectations.
The rooms at The Highland Hotel by Compass Hospitality present a mix of feedback, highlighting both positive and negative aspects. While many guests appreciated the spaciousness and cleanliness of the rooms, mentioning they were clean, comfortable and generously sized with lovely views, the general decor and furnishings were frequently described as outdated and in need of renovation. Multiple reviews noted that the rooms were very dated, tired-looking and sometimes damp with stained walls and carpets.
Several guests found the rooms to be practical and well-equipped, yet basic and uninspiring. Some rooms were beautifully decorated, spacious and modern, aligning with the photos advertised, while others did not match expectations and were described as cramped, shabby and even unsafe in certain cases. The beds were often highlighted as clean and comfortable, although there were mentions of small beds and uncomfortable mattresses.
Heating and temperature control seemed to be problematic for some with rooms described as either too hot or too cold. Several guests found the bathrooms to be functional yet outdated and reported issues such as poor shower conditions, lack of toiletries and cleanliness concerns behind radiators and on shelves.
Despite the mixed reviews, guests appreciated the friendly staff and the practical aspects of the room amenities. The overall consensus suggests that with some much-needed refurbishment and maintenance, the rooms could significantly improve to offer a more consistent and pleasant experience for future visitors.
The bedding experience at The Highland Hotel by Compass Hospitality receives mixed yet largely positive feedback from guests. Many people appreciate the comfy and very comfortable beds, which contribute to a good sleep quality. Cleanliness is consistently noted with guests frequently describing the beds as both clean and cozy.
However, issues with bed size are commonly mentioned with several guests feeling the beds are too small for comfort, especially for couples. Some describe the beds as very hard with mentions of mattresses being overused, sagging or providing insufficient support. Concerns about noise from creaky beds and uncomfortable springs are also highlighted.
While many enjoy a comfortable rest, there are repeated comments about worn-out mattresses and even broken bed frames, which necessitated room changes for some guests. Overall, despite the positive remarks about comfort and cleanliness, there's a visible need for more consistent quality across all rooms regarding the condition and size of the beds.
The Highland Hotel by Compass Hospitality has received mixed feedback regarding its cleanliness. Many guests have praised the hotel for its clean and comfortable rooms, stating that housekeeping maintains a good standard with clean bathrooms and fresh linens. Public areas and guest lounges tend to be well-kept and there's a notable charm to the hotel's clean and comfortable ambiance.
However, several reviews highlight areas needing significant improvement. Common issues include stained carpets, dusty areas, cobwebs and moldy corners, particularly in the bathrooms. Some rooms have been noted to have a musty odor and the overall impression is that the hotel could benefit from a thorough deep clean and modernization. Guests also pointed out issues with inconsistent room service and cleaning, sometimes going days without bed changes or fresh towels.
In summary, while The Highland Hotel offers an overall clean and comfortable stay, some facilities are showing their age and require enhanced cleaning and maintenance efforts to meet all guests' expectations.
The Highland Hotel by Compass Hospitality is a mixed bag when it comes to staff interactions, though the general consensus leans towards positive experiences. Numerous reviews praise the staff for being friendly, helpful and accommodating. Phrases like "lovely staff," "friendly and helpful," and "staff were amazing" highlight the welcoming nature of the team. Guests consistently felt well-treated and noted that the staff often went out of their way to assist, contributing to an overall pleasant stay.
However, a few reviews point out inconsistencies in service quality. Some guests encountered unprofessional behavior with mentions of "miserable staff" and instances where staff did not pay attention to requests. Despite occasional lapses in professionalism and efficiency, the staff generally came across as polite, cheerful and dedicated to improving guests' experiences.
Special commendations were given to the manager and various frontline workers for their exceptional service. Bar staff and dining room staff were also frequently highlighted for their warmth and efficiency, even amidst high workloads.
In conclusion, while there are areas for improvement, particularly in consistency and coordination, The Highland Hotel staff is predominantly perceived as friendly, supportive and diligent, making guests feel welcome and valued.
When it comes to wifi at The Highland Hotel by Compass Hospitality, guest experiences varied significantly. On the positive side, many guests found the wifi to be of top quality, strong, reliable and generally good, particularly in the reception area and main parts of the hotel. The provision of free wifi was noted appreciatively by some.
However, several guests experienced substantial issues, reporting no wifi in their rooms and poor or non-functional wifi in certain areas, including the second and third floors. Some guests mentioned that the internet only worked in the reception or ground floor bar/restaurant, leading to inconveniences. Instances of no Wi-Fi signal at all were also highlighted, suggesting that connectivity can be inconsistent throughout the hotel.
The Highland Hotel by Compass Hospitality stands out as a family-friendly destination that offers great value, especially during peak seasons. Located within walking distance of the town centre, the hotel provides a mix of clean, spacious rooms and shared spaces that cater to families and large groups. Several reviews highlight the availability of comfortable family rooms, making it easy for families to stay together.
The hotel is highly praised for its friendly and helpful staff, who contribute to a welcoming atmosphere that's both relaxed and accommodating. The facilities include large common areas perfect for bus groups and the charming decor maintains a touch of historical elegance.
Although some guests noted that the hotel does not exclusively cater to children, it does offer family-friendly amenities and entertainment options that appeal to younger guests. The hotel’s reasonable prices make it an attractive option for families and the pet-friendly policy ensures that no family member is left behind.
Overall, The Highland Hotel by Compass Hospitality provides a comfortable and enjoyable stay for families looking to relax and recharge in a friendly, inviting environment.
The Highland Hotel by Compass Hospitality offers a captivating and luxurious experience, deeply rooted in its historical and architectural grandeur. This distinguished, palatial Victorian building impresses with its amazing historic structure and beautiful old-world charm. The stunning architecture and well-presented grand interior are truly remarkable, exuding an old-fashioned grandeur that is both majestic and inviting.
Although the hotel carries a sense of faded glory, it preserves the charms of the good old days, featuring magnificent wood paneling in the foyer and spacious guest lounge areas that reflect the golden days of Strathpeffer. The public rooms and common areas, which are clean and well-maintained, add to the overall sense of nostalgia and elegance.
With its well-decorated and comfortable accommodations, the Highland Hotel offers luxurious room specifications and features, making for a very nice place for a date or a memorable stay. The dining experience is well-organized and contributes to the nice atmosphere of the hotel.
While it may not meet contemporary expectations of luxury, the hotel’s old-fashioned charm, character and the grandeur of its setting make it well worth the visit. It provides a unique blend of historical elegance and modern comfort, ensuring a delightful and memorable experience for its guests.
The Highland Hotel by Compass Hospitality stands out for its welcoming atmosphere for both humans and their canine companions. The hotel is lauded for being dog friendly, allowing dogs in various areas including a separate bar area and even the dining room where staff thoughtfully set up tables for them. Pets are greeted warmly by the staff, creating an inclusive environment from the moment guests arrive.
The hotel offers practical amenities such as bowls, fleeces and treats, ensuring that dogs feel just as comfortable as their owners. A large field across the road provides an excellent space for exercising dogs, although some guests noted the absence of designated dog walking areas.
Guests traveling with pets find the accommodation highly accommodating with no compromise on quality. Rooms are spacious, allowing dogs to easily settle in and make themselves at home. The pet-friendly policy extends throughout the hotel, making it an ideal choice for those unwilling to leave their furry friends behind.
Overall, the Highland Hotel receives strong recommendations for travelers with pets, offering a warm and pet-friendly experience without sacrificing comfort or service quality.
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Location
Visitors find the location convenient for various activities, including hiking and attending events at the nearby Strathpeffer Pavilion. The hotel’s proximity to local attractions and Inverness enhances its appeal. The area’s stunning landscapes with rolling hills and beautiful countryside, provide a perfect backdrop for a relaxing stay. Many guests highlight the ease of accessing nearby restaurants, stores and points of interest, making it a convenient base for touring the region. Overall, the hotel's location is repeatedly described as excellent, perfect and ideal for both short visits and longer stays in the Highlands.
Breakfast
Areas needing improvement were frequently highlighted. Several guests encountered cold food and inconsistent replenishment of the buffet, leading to queuing and delays. Others pointed out problems such as tasteless scrambled eggs, poor coffee and an overall lack of variety at times. The breakfast area sometimes struggled to manage the infux of guests, especially when large groups or coach parties were present, resulting in overcrowded dining areas and slow service.
In summary, while the breakfast at The Highland Hotel impresses many with its quality and selection, it also faces challenges with consistency and service during busy times. Improvements in food temperature, availability of items and better management of busy periods could enhance the overall breakfast experience significantly.
Dinner
Rooms
Several guests found the rooms to be practical and well-equipped, yet basic and uninspiring. Some rooms were beautifully decorated, spacious and modern, aligning with the photos advertised, while others did not match expectations and were described as cramped, shabby and even unsafe in certain cases. The beds were often highlighted as clean and comfortable, although there were mentions of small beds and uncomfortable mattresses.
Heating and temperature control seemed to be problematic for some with rooms described as either too hot or too cold. Several guests found the bathrooms to be functional yet outdated and reported issues such as poor shower conditions, lack of toiletries and cleanliness concerns behind radiators and on shelves.
Despite the mixed reviews, guests appreciated the friendly staff and the practical aspects of the room amenities. The overall consensus suggests that with some much-needed refurbishment and maintenance, the rooms could significantly improve to offer a more consistent and pleasant experience for future visitors.
Beds
However, issues with bed size are commonly mentioned with several guests feeling the beds are too small for comfort, especially for couples. Some describe the beds as very hard with mentions of mattresses being overused, sagging or providing insufficient support. Concerns about noise from creaky beds and uncomfortable springs are also highlighted.
While many enjoy a comfortable rest, there are repeated comments about worn-out mattresses and even broken bed frames, which necessitated room changes for some guests. Overall, despite the positive remarks about comfort and cleanliness, there's a visible need for more consistent quality across all rooms regarding the condition and size of the beds.
Cleanliness
However, several reviews highlight areas needing significant improvement. Common issues include stained carpets, dusty areas, cobwebs and moldy corners, particularly in the bathrooms. Some rooms have been noted to have a musty odor and the overall impression is that the hotel could benefit from a thorough deep clean and modernization. Guests also pointed out issues with inconsistent room service and cleaning, sometimes going days without bed changes or fresh towels.
In summary, while The Highland Hotel offers an overall clean and comfortable stay, some facilities are showing their age and require enhanced cleaning and maintenance efforts to meet all guests' expectations.
Staff
However, a few reviews point out inconsistencies in service quality. Some guests encountered unprofessional behavior with mentions of "miserable staff" and instances where staff did not pay attention to requests. Despite occasional lapses in professionalism and efficiency, the staff generally came across as polite, cheerful and dedicated to improving guests' experiences.
Special commendations were given to the manager and various frontline workers for their exceptional service. Bar staff and dining room staff were also frequently highlighted for their warmth and efficiency, even amidst high workloads.
In conclusion, while there are areas for improvement, particularly in consistency and coordination, The Highland Hotel staff is predominantly perceived as friendly, supportive and diligent, making guests feel welcome and valued.
Wi-Fi
However, several guests experienced substantial issues, reporting no wifi in their rooms and poor or non-functional wifi in certain areas, including the second and third floors. Some guests mentioned that the internet only worked in the reception or ground floor bar/restaurant, leading to inconveniences. Instances of no Wi-Fi signal at all were also highlighted, suggesting that connectivity can be inconsistent throughout the hotel.
Family
The hotel is highly praised for its friendly and helpful staff, who contribute to a welcoming atmosphere that's both relaxed and accommodating. The facilities include large common areas perfect for bus groups and the charming decor maintains a touch of historical elegance.
Although some guests noted that the hotel does not exclusively cater to children, it does offer family-friendly amenities and entertainment options that appeal to younger guests. The hotel’s reasonable prices make it an attractive option for families and the pet-friendly policy ensures that no family member is left behind.
Overall, The Highland Hotel by Compass Hospitality provides a comfortable and enjoyable stay for families looking to relax and recharge in a friendly, inviting environment.
Luxury
Although the hotel carries a sense of faded glory, it preserves the charms of the good old days, featuring magnificent wood paneling in the foyer and spacious guest lounge areas that reflect the golden days of Strathpeffer. The public rooms and common areas, which are clean and well-maintained, add to the overall sense of nostalgia and elegance.
With its well-decorated and comfortable accommodations, the Highland Hotel offers luxurious room specifications and features, making for a very nice place for a date or a memorable stay. The dining experience is well-organized and contributes to the nice atmosphere of the hotel.
While it may not meet contemporary expectations of luxury, the hotel’s old-fashioned charm, character and the grandeur of its setting make it well worth the visit. It provides a unique blend of historical elegance and modern comfort, ensuring a delightful and memorable experience for its guests.
Dog Friendly
The hotel offers practical amenities such as bowls, fleeces and treats, ensuring that dogs feel just as comfortable as their owners. A large field across the road provides an excellent space for exercising dogs, although some guests noted the absence of designated dog walking areas.
Guests traveling with pets find the accommodation highly accommodating with no compromise on quality. Rooms are spacious, allowing dogs to easily settle in and make themselves at home. The pet-friendly policy extends throughout the hotel, making it an ideal choice for those unwilling to leave their furry friends behind.
Overall, the Highland Hotel receives strong recommendations for travelers with pets, offering a warm and pet-friendly experience without sacrificing comfort or service quality.
No, The Highland Hotel by Compass Hospitality doesn't have any pool.
No, a spa isn't available at The Highland Hotel by Compass Hospitality.
Yes, The Highland Hotel by Compass Hospitality welcomes dogs.
No, parking facilities aren't available at The Highland Hotel by Compass Hospitality.
No, The Highland Hotel by Compass Hospitality doesn't have a gym.
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