As part of Scandic Hotels, there is a strong group-wide commitment to sustainability, aiming to certify all hotels with the Nordic Swan Ecolabel or EU Ecolabel.
This hotel is Green Key certified, an international eco-label for tourism facilities. They actively work to reduce energy and water consumption, minimize chemical use, and prioritize environmentally certified suppliers.
Sundsvall City Hotel enjoys a highly praised central location, making it a strategic base for exploring Sundsvall’s amenities and cultural attractions. Despite being in the heart of the city, guests appreciate the quiet and cozy ambiance. The hotel’s proximity to the marina, train and bus stations and parking facilities, including options for electric cars, enhances its appeal. Many commend the staff's friendliness and service, contributing to a positive experience.
The breakfast service at Sundsvall City Hotel receives mixed feedback; while many find it fresh and tasty with friendly staff and options like freshly baked bread and a breakfast bag service for early departures, others note its limited variety and the occasional rush resulting from crowded spaces. The breakfast room sometimes falls short of expectations due to its simplicity and quick depletion of food items.
Room reviews indicate that Sundsvall City Hotel offers clean and tidy accommodations, albeit generally small and basic, lacking modern amenities. Guests note issues like poor lighting and outdated furniture but appreciate the high ceilings in some rooms. The comfort of the rooms is mixed with mentions of stuffiness and insufficient heating or air conditioning, although the quadruple rooms are spacious and provide good value.
Cleanliness varies with many guests finding their rooms clean and comfortable, praising the efforts of the meticulous and friendly staff. Nonetheless, some guests report inconsistencies, noting dusty surfaces, outdated bathroom fixtures and musty smells, suggesting that certain areas need better maintenance.
Staff reviews highlight a predominantly friendly and helpful team, contributing significantly to a welcoming atmosphere. Specific positive interactions are often mentioned, although there are isolated reports of less helpful staff members and restricted reception hours causing inconvenience.
For families, the hotel offers a cozy and friendly environment with a playground that caters well to children. Family rooms, though small, can accommodate multiple beds, making them suitable for family stays. However, the absence of a fridge in the rooms might be a drawback for some families.
The comfort of the hotel beds garners mixed reviews as well with some guests enjoying a good night's sleep while others find the beds narrow or too firm. Variations in bed quality suggest that guest satisfaction can depend on the specific room.
Overall, Sundsvall City Hotel provides a basic, clean and budget-friendly accommodation option, consistent with its three-star rating. It is a suitable choice for couples, solo travelers and families seeking a no-frills, comfortable stay. Additionally, the hotel stands out for its dog-friendly facilities, offering reasonable pet policies and nearby green spaces, making it an excellent choice for travelers with dogs.
Part of the Elite Hotels group, this hotel is Green Key certified. Elite Hotels is committed to sustainable development, using 100% green electricity and prioritizing environmentally certified suppliers.
Comfort Hotel Sundsvall is highly praised for its exceptional central location, which places guests within walking distance of Sundsvall’s train station, city center, restaurants, shops and key tourist attractions. Its proximity to the harbor, Old Town and entertainment venues adds to its appeal, making it a perfect choice for both leisure and business travelers. The cozy city ambiance surrounding the hotel further enhances guests' experience.
The breakfast at the hotel stands out as a major highlight, offering a rich variety of healthy and delicious options. Guests enjoy the buffet that includes homemade granola, pancakes, smoothies and gluten-free products, all served in a clean and tidy dining area by attentive staff. The inclusion of breakfast in the room rate and the flexibility of early access are additional perks appreciated by travelers.
The hotel's dinner restaurant receives favorable reviews for its cozy atmosphere and quality food, particularly its steakhouse options. However, guests note the inconvenience of the restaurant's limited operational hours, which sometimes necessitates finding alternative dining options.
The rooms are mostly well-received for their cleanliness, modernity and comfort, featuring amenities like large showers, heated bathroom floors and, in some cases, sea views. While some rooms are praised for their spaciousness and stylish decor, others are critiqued for being small or lacking certain amenities. Overall, the hotel's recent renovations and the friendly, helpful staff contribute significantly to a pleasant stay.
Cleanliness is a strong point for Comfort Hotel Sundsvall with most guests reporting spotless rooms and well-maintained facilities. Minor inconsistencies in cleaning standards are noted but do not significantly detract from the overall positive impression.
The staff at Comfort Hotel Sundsvall is frequently commended for their friendliness, professionalism and excellent customer service. Receptionists and breakfast staff are particularly highlighted for their welcoming and accommodating attitude, playing a crucial role in enhancing the guest experience.
WiFi receives mixed reviews; many guests report a good and stable connection, while others experience weak or inconsistent service, particularly in certain rooms.
The gym, though small, is well-equipped and functional with guests appreciating the quality of the equipment and the inclusion of a sauna. Some concerns about access restrictions and equipment maintenance were mentioned but did not heavily impact the overall positive feedback.
Parking at the hotel is convenient but can be challenging due to limited and tight spots, as well as the cost. Guests often need to utilize public parking options, which can add an extra layer of complexity, especially for foreign visitors.
Family accommodations at the hotel are well-regarded with spacious rooms and thoughtful amenities that cater to both children and adults. The central location, combined with family-friendly features like interconnected rooms and pet-friendly policies, makes it an attractive option for families.
Lastly, the beds at the hotel receive mostly positive feedback for their comfort, although personal preferences regarding firmness can vary. On the whole, Comfort Hotel Sundsvall provides a comfortable and well-located stay with several standout features, particularly its exceptional service and breakfast offerings.
As part of the Strawberry chain, this hotel is working towards being climate neutral by 2030 and aims to halve food waste by 2030. It has received a high sustainability rating.