Mercure Sydney Parramatta
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Summary of reviewsMercure Sydney Parramatta offers a host of conveniences that make it a favored choice among guests. Its prime location near Rosehill Racecourse, Sydney Olympic Park and Parramatta CBD provides easy access to key attractions and public transport options, including nearby bus stops. The hotel's proximity to shopping centers, supermarkets and various dining spots adds a layer of practical convenience. Guests also appreciate the quiet yet accessible environment, enhanced by amenities like parking facilities and a well-maintained pool area.
The breakfast experience often receives positive remarks for offering a good range and value, particularly with buffet options that guests find hearty and superb. However, feedback also highlights areas needing improvement, such as variety, quality and service speed with some guests finding the breakfast not wholly satisfactory. On the other hand, dinner at the hotel receives commendations for good food quality and friendly restaurant staff. Nonetheless, limited availability of the restaurant and room service, especially on weekends, poses some inconvenience.
Guest rooms are noted for their spaciousness and basic comfort, making them suitable for families. While cleanliness is generally satisfactory, the need for refurbishments and better maintenance is apparent with common issues like outdated decor, malfunctioning fixtures and ineffective ventilation frequently reported. Cleanliness across the hotel presents an inconsistent picture with mixed feedback despite positive comments about clean and spacious rooms.
The hotel staff consistently shine, garnering high praise for their friendliness, helpfulness and professionalism. The exceptional service provided by the reception, housekeeping and dining staff contributes significantly to guests' positive experiences.
WiFi services at Mercure Sydney Parramatta are inconsistent with various connectivity issues impacting the guest experience. While the lobby WiFi is generally reliable, in-room connectivity often needs improvement. The gym facilities receive a positive mention for being decent-sized and well-maintained, albeit with limited equipment.
The pool area is a cherished amenity, praised for its cleanliness and pleasant ambiance, providing a refreshing escape for guests. Families find the hotel environment welcoming and appropriate for children with spacious family rooms and a friendly atmosphere being particular highlights.
Comfortable beds are a significant plus for many guests, although feedback indicates variability in quality, suggesting a need for consistency. Although the hotel's four-star status and some facilities are questioned by certain guests, the robustly commendable staff service and convenient location tend to enhance the overall stay experience.
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The breakfast experience often receives positive remarks for offering a good range and value, particularly with buffet options that guests find hearty and superb. However, feedback also highlights areas needing improvement, such as variety, quality and service speed with some guests finding the breakfast not wholly satisfactory. On the other hand, dinner at the hotel receives commendations for good food quality and friendly restaurant staff. Nonetheless, limited availability of the restaurant and room service, especially on weekends, poses some inconvenience.
Guest rooms are noted for their spaciousness and basic comfort, making them suitable for families. While cleanliness is generally satisfactory, the need for refurbishments and better maintenance is apparent with common issues like outdated decor, malfunctioning fixtures and ineffective ventilation frequently reported. Cleanliness across the hotel presents an inconsistent picture with mixed feedback despite positive comments about clean and spacious rooms.
The hotel staff consistently shine, garnering high praise for their friendliness, helpfulness and professionalism. The exceptional service provided by the reception, housekeeping and dining staff contributes significantly to guests' positive experiences.
WiFi services at Mercure Sydney Parramatta are inconsistent with various connectivity issues impacting the guest experience. While the lobby WiFi is generally reliable, in-room connectivity often needs improvement. The gym facilities receive a positive mention for being decent-sized and well-maintained, albeit with limited equipment.
The pool area is a cherished amenity, praised for its cleanliness and pleasant ambiance, providing a refreshing escape for guests. Families find the hotel environment welcoming and appropriate for children with spacious family rooms and a friendly atmosphere being particular highlights.
Comfortable beds are a significant plus for many guests, although feedback indicates variability in quality, suggesting a need for consistency. Although the hotel's four-star status and some facilities are questioned by certain guests, the robustly commendable staff service and convenient location tend to enhance the overall stay experience.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Mercure Sydney Parramatta boasts an excellent location, making it a convenient choice for a diverse range of visitors. The hotel is strategically situated close to several key spots such as the Rosehill Racecourse, Sydney Olympic Park and Parramatta CBD. Guests highlighted that it is ideally positioned for those attending events at Rosehill Gardens or participating in activities around Homebush Olympic Park.
The accessibility to public transport options including bus stops directly outside the hotel further adds to its convenience, allowing easy commutes to nearby attractions and venues. The proximity to shopping centers, supermarkets like Woolworths and various dining options such as McDonald's, KFC and local pubs enhance the overall convenience, making it a prime spot for both short and long stays.
Guests appreciated the straightforward access to motorways which simplifies travel to and from the hotel. The area is described as central yet comfortably out of the busy city noise, providing a quiet and manageable environment. Additionally, amenities like parking facilities and the pool received positive mentions, rounding out the hotel's appeal for guests seeking a comfortable and well-located stay.
The breakfast experience at Mercure Sydney Parramatta garnered a mix of opinions from guests. On the positive side, many found the breakfast to be good, great and even delicious, highlighting a good range and selection of food that was enjoyable. Some guests appreciated that breakfast was included in their booking and noted the added benefit of kids eating for free with paying adults. The buffet breakfast received praise for being hearty with some describing it as awesome and superb.
However, there were notable drawbacks mentioned by several guests. Common criticisms included the breakfast being crowded, lacking in variety and sometimes not restocked promptly. Some guests found the breakfast to be mediocre, basic or even disappointing. There were mentions of cold food, limited options and items not being available on weekends. Additionally, the breakfast was considered not worth the price by some with complaints about poor quality, unprofessional staff and delayed replenishment. Specific issues such as cold coffee, tangy fruits and poorly cooked items like scrambled eggs and sausages were pointed out.
Overall, Mercure Sydney Parramatta’s breakfast received both commendations for its good value and diversity, along with significant feedback for needed improvements in variety, quality and service.
Mercure Sydney Parramatta offers a mixed dining experience, particularly when it comes to dinner service. While many guests appreciated the quality and taste of the food, describing it as excellent and lovely, the consistency seemed to falter over consecutive nights. Several reviews mentioned enjoying their meals with particular praise for the friendly and efficient restaurant staff when the service was available.
However, prospective diners should note some significant limitations. The restaurant and room service are frequently closed on weekends and often not available for lunch or dinner, leading to disappointment for those expecting on-site dining throughout their stay. When the restaurant is open, guests have reported that the dining environment can be less engaging, sometimes experiencing rushed service late in the evening.
Additionally, some guests found the food to be expensive and the available range, especially for breakfast, somewhat limited. Noise due to ongoing work and a lack of meal options—down to not even a packet of chips being available—were other common critiques. Despite these issues, alternatives like nearby dining venues such as the Rosehill Bowling Club and the Camilla Hotel were highlighted as good options.
Overall, while Mercure Sydney Parramatta can provide a pleasant meal when their dining facilities are operational, guests should be prepared for potential closures and limited options, particularly during weekend stays.
The guest reviews indicate that the rooms at Mercure Sydney Parramatta are generally spacious and clean, making them suitable for a comfortable stay. Several visitors appreciated the well-lit interiors and sizable rooms, describing them as clean, comfortable and adequate for family stays. Despite these positives, many guests noted that the rooms are outdated and in need of renovations. Issues such as stained carpets, broken fixtures and malfunctioning air conditioning were frequently mentioned. There were also complaints about a musty smell and poor maintenance, including uneven flooring and peeling paint. The rooms were often described as stuffy with no adequate ventilation. While some guests found the rooms clean and properly serviced, others reported that the housekeeping could be inconsistent with rooms sometimes not cleaned daily. Amenities in the rooms were basic with several reviewers noting the lack of microwaves and proper ventilation in the bathrooms. Located slightly out of Parramatta, the hotel managed to offer a quieter environment, although some rooms were still subject to noise issues, particularly those near the lifts. Overall, while the hotel offers comfortable accommodations, the guest experience could significantly improve with refurbishments and better maintenance.
The beds at Mercure Sydney Parramatta evoke mixed reactions from guests. On the positive side, many guests commented that the beds were comfortable with words such as "super comfy," "comfortable bed," and "comfortable and firm" frequently used to describe their sleep experience. Some guests even described their beds as fantastic or amazing, highlighting the quality of the bedding.
However, not all feedback about the beds was favorable. A number of guests found the beds to be uncomfortable, describing them as hard, lumpy and in need of new mattresses. Issues such as old beds and stiff or rock-hard mattresses were also mentioned, suggesting inconsistency in bed quality across different rooms.
While pillows were praised by some for being comfy and supportive, others found them either too hard or too flat, making for a less-than-optimal sleeping experience. A few reviews also pointed out noisy sheets and linty linen, detracting from the overall comfort.
In summary, while many guests enjoyed a comfortable night's sleep, others experienced significant discomfort, indicating a need for the hotel to address inconsistencies in bed quality and bedding maintenance to ensure a uniformly satisfactory stay for all guests.
Mercure Sydney Parramatta presents a mixed picture when it comes to cleanliness. Many guests appreciate the clean and comfortable rooms, describing them as tidy, spacious and well-maintained. The lobby and parking areas are often highlighted as clean and presentable and there is praise for the front desk and housekeeping staff for their service and attentiveness.
However, a recurring theme in the reviews is the need for an overall improvement in cleanliness standards. Numerous reviews mention stained and outdated carpets, dusty air vents and mould in the bathrooms. In some cases, guests found leftover belongings from previous occupants and unclean shower areas. There are multiple reports of dirty and smelly corridors, particularly in the rooms, which detract from the experience. Some guests also noted issues with the condition and cleanliness of the fixtures and fittings, such as stained towels, dusty bathroom fans and marked walls.
Overall, while Mercure Sydney Parramatta has received positive feedback for its clean lobby and some guest rooms, the recurring cleanliness issues in various areas of the hotel suggest that more rigorous cleaning protocols could enhance the guest experience significantly.
The Mercure Sydney Parramatta consistently receives glowing commendations for its exceptional staff. Guests frequently describe the team as friendly, welcoming and incredibly helpful. The reception staff, in particular, earned high praise for their professionalism and courteousness. Housekeeping and room service personnel are noted for their dedication and industrious work, ensuring guests feel comfortable and well-attended to throughout their stay.
The staff's accommodating nature is another highlight with numerous guests mentioning how team members went out of their way to make their stay pleasant. Instances of staff being informative, offering alternative solutions and providing great customer service are common. Standout individuals, like the noticeably friendly and helpful Paula, made significant positive impressions.
While the majority of reviews are overwhelmingly positive, highlighting the admirable hospitality and consistent friendliness, a few guests did mention areas for improvement, such as the occasional slow service and varying staff enthusiasm. Nonetheless, the hotel's staff generally leaves a strong impression of warmth and efficiency, contributing significantly to the overall satisfying guest experience at Mercure Sydney Parramatta.
The WiFi experience at Mercure Sydney Parramatta has been mixed with several guests pointing out areas for improvement. Many reviewers highlighted difficulties in connecting to the hotel's WiFi with some unable to access it in their rooms and others mentioning fluctuations in speed and stability. Issues such as TV internet connectivity also surfaced, limiting streaming options to free-to-air TV only. Some guests reported needing to request WiFi details separately, as there was no explanation provided in their rooms. On a positive note, a few reviews mentioned no problems with the WiFi, suggesting that experiences may vary. Overall, while the lobby offers free WiFi, the in-room internet service appears to have consistency issues that could be enhanced for a better stay.
The gym at Mercure Sydney Parramatta has received mixed feedback from guests with some highlighting its positive aspects. The facility has been described as nice, good and decent-sized, suggesting it provides a satisfactory experience for those looking to continue their fitness routines while traveling. The gym includes some dumbbells and five pieces of cardio equipment, which may cater to basic workout needs.
However, certain limitations are noted. The gym is considered to be not well equipped with limited equipment available. Additionally, it lacks wet wipes, which could be considered a downside for guests prioritizing hygiene. Despite these limitations, the overall impression leans towards the gym being a functional space for a standard workout.
Mercure Sydney Parramatta has garnered positive reviews from guests for its pool facilities. The outdoor pool area is described as spacious and visually appealing, adorned with beautiful plants that offer a nice ambiance for relaxation. The pool, an excellent spot during hot days, is consistently noted for its cleanliness and inviting temperature, making it a hit among both adults and kids. Value for money is another recurring theme in the reviews with many guests appreciating the pool as a worthwhile amenity. Although some guests would have preferred a heated option, the existing pool still receives praise for its overall quality. In summary, the pool area at Mercure Sydney Parramatta is well-regarded, providing a pleasant and enjoyable experience for visitors seeking both leisure and convenience.
Mercure Sydney Parramatta offers a family-friendly environment with various amenities suitable for those traveling with children. The family rooms and multiple family suites with connecting rooms make it ideal for families seeking spacious accommodations. The hotel's friendly and helpful staff contribute to a welcoming atmosphere, ensuring that families feel well-cared for during their stay.
The pool is a key highlight, providing a great space for kids to burn off energy and enjoy their time. Guests have noted that the pool's good size makes it more enjoyable, especially during warmer weather. The location of the hotel is also noted to be family-friendly, making it convenient for those looking to stay closer to family or seeking easy access to local attractions.
However, some aspects could be improved. Certain guests mentioned issues with room cleanliness, such as kids finding hair pins and pieces of rubbish on the floor. There were also comments about the sofa bed provided for children being uncomfortable, affecting their sleep quality. Additionally, a desire for more efficient room service was expressed, which could be particularly beneficial when managing young children.
Overall, despite a few minor setbacks, Mercure Sydney Parramatta is generally appreciated for its family-oriented facilities and amenities.
Mercure Sydney Parramatta has garnered mixed reviews regarding its four-star status and facilities. While some guests feel the hotel falls short of the four-star mark, describing it as more mid-range and pointing out issues such as outdated decor and poor value for money, others have positive experiences to share. The hotel's reception staff are noted for their friendliness and welcoming attitude and the buffet breakfast receives high praise for its freshness and flavor. Additionally, many guests appreciate the cleanliness and comfort of the rooms, viewing the hotel as good value for money. Despite some shortcomings, there are aspects of the experience that align with the higher expectations associated with the Mercure brand.
Mercure Sydney Parramatta offers a range of facilities and services tailored specifically for business travelers. The hotel's amenities include adequate desk workspaces and ergonomic work chairs, making it well-suited for remote work. Business guests appreciate the excellent internet connectivity and well-lit workspaces available in the rooms. The in-room services are efficient and reliable, catering well to the needs of working professionals.
For larger corporate needs, the hotel features spacious conference and meeting rooms, complemented by a professional environment ideal for business meetings. An accessible business center equipped with a printer and fax machine further enhances the stay of corporate guests. USB hubs are also provided, adding a modern touch to the business amenities.
The supportive staff are noted for addressing business needs effectively, though there were instances of less satisfactory experiences. Despite this, business guests generally leave satisfied with the offerings. The hotel's location is optimal for business travel with close proximity to Sydney CBD, making it convenient for attending meetings or extended stays.
Overall, Mercure Sydney Parramatta stands out as a solid choice for business travelers looking for a professional, well-equipped hotel to support their work-related activities.
Mercure Sydney Parramatta features a well-regarded outdoor pool that many guests describe as a highlight of their stay. The pool is appreciated for its nice size and clear, clean water, making it a lovely place to relax and enjoy. Families, in particular, find it enjoyable with kids loving both the indoor and outdoor pools. The pool area also offers a nice view, adding to the overall pleasant experience. However, it's worth noting that the driveway of the parking area has limited space, which may present some challenges when entering or exiting.
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Location
The accessibility to public transport options including bus stops directly outside the hotel further adds to its convenience, allowing easy commutes to nearby attractions and venues. The proximity to shopping centers, supermarkets like Woolworths and various dining options such as McDonald's, KFC and local pubs enhance the overall convenience, making it a prime spot for both short and long stays.
Guests appreciated the straightforward access to motorways which simplifies travel to and from the hotel. The area is described as central yet comfortably out of the busy city noise, providing a quiet and manageable environment. Additionally, amenities like parking facilities and the pool received positive mentions, rounding out the hotel's appeal for guests seeking a comfortable and well-located stay.
Breakfast
However, there were notable drawbacks mentioned by several guests. Common criticisms included the breakfast being crowded, lacking in variety and sometimes not restocked promptly. Some guests found the breakfast to be mediocre, basic or even disappointing. There were mentions of cold food, limited options and items not being available on weekends. Additionally, the breakfast was considered not worth the price by some with complaints about poor quality, unprofessional staff and delayed replenishment. Specific issues such as cold coffee, tangy fruits and poorly cooked items like scrambled eggs and sausages were pointed out.
Overall, Mercure Sydney Parramatta’s breakfast received both commendations for its good value and diversity, along with significant feedback for needed improvements in variety, quality and service.
Dinner
However, prospective diners should note some significant limitations. The restaurant and room service are frequently closed on weekends and often not available for lunch or dinner, leading to disappointment for those expecting on-site dining throughout their stay. When the restaurant is open, guests have reported that the dining environment can be less engaging, sometimes experiencing rushed service late in the evening.
Additionally, some guests found the food to be expensive and the available range, especially for breakfast, somewhat limited. Noise due to ongoing work and a lack of meal options—down to not even a packet of chips being available—were other common critiques. Despite these issues, alternatives like nearby dining venues such as the Rosehill Bowling Club and the Camilla Hotel were highlighted as good options.
Overall, while Mercure Sydney Parramatta can provide a pleasant meal when their dining facilities are operational, guests should be prepared for potential closures and limited options, particularly during weekend stays.
Rooms
Beds
However, not all feedback about the beds was favorable. A number of guests found the beds to be uncomfortable, describing them as hard, lumpy and in need of new mattresses. Issues such as old beds and stiff or rock-hard mattresses were also mentioned, suggesting inconsistency in bed quality across different rooms.
While pillows were praised by some for being comfy and supportive, others found them either too hard or too flat, making for a less-than-optimal sleeping experience. A few reviews also pointed out noisy sheets and linty linen, detracting from the overall comfort.
In summary, while many guests enjoyed a comfortable night's sleep, others experienced significant discomfort, indicating a need for the hotel to address inconsistencies in bed quality and bedding maintenance to ensure a uniformly satisfactory stay for all guests.
Cleanliness
However, a recurring theme in the reviews is the need for an overall improvement in cleanliness standards. Numerous reviews mention stained and outdated carpets, dusty air vents and mould in the bathrooms. In some cases, guests found leftover belongings from previous occupants and unclean shower areas. There are multiple reports of dirty and smelly corridors, particularly in the rooms, which detract from the experience. Some guests also noted issues with the condition and cleanliness of the fixtures and fittings, such as stained towels, dusty bathroom fans and marked walls.
Overall, while Mercure Sydney Parramatta has received positive feedback for its clean lobby and some guest rooms, the recurring cleanliness issues in various areas of the hotel suggest that more rigorous cleaning protocols could enhance the guest experience significantly.
Staff
The staff's accommodating nature is another highlight with numerous guests mentioning how team members went out of their way to make their stay pleasant. Instances of staff being informative, offering alternative solutions and providing great customer service are common. Standout individuals, like the noticeably friendly and helpful Paula, made significant positive impressions.
While the majority of reviews are overwhelmingly positive, highlighting the admirable hospitality and consistent friendliness, a few guests did mention areas for improvement, such as the occasional slow service and varying staff enthusiasm. Nonetheless, the hotel's staff generally leaves a strong impression of warmth and efficiency, contributing significantly to the overall satisfying guest experience at Mercure Sydney Parramatta.
Wi-Fi
Gym
However, certain limitations are noted. The gym is considered to be not well equipped with limited equipment available. Additionally, it lacks wet wipes, which could be considered a downside for guests prioritizing hygiene. Despite these limitations, the overall impression leans towards the gym being a functional space for a standard workout.
Pool
Family
The pool is a key highlight, providing a great space for kids to burn off energy and enjoy their time. Guests have noted that the pool's good size makes it more enjoyable, especially during warmer weather. The location of the hotel is also noted to be family-friendly, making it convenient for those looking to stay closer to family or seeking easy access to local attractions.
However, some aspects could be improved. Certain guests mentioned issues with room cleanliness, such as kids finding hair pins and pieces of rubbish on the floor. There were also comments about the sofa bed provided for children being uncomfortable, affecting their sleep quality. Additionally, a desire for more efficient room service was expressed, which could be particularly beneficial when managing young children.
Overall, despite a few minor setbacks, Mercure Sydney Parramatta is generally appreciated for its family-oriented facilities and amenities.
4 Star
Business
For larger corporate needs, the hotel features spacious conference and meeting rooms, complemented by a professional environment ideal for business meetings. An accessible business center equipped with a printer and fax machine further enhances the stay of corporate guests. USB hubs are also provided, adding a modern touch to the business amenities.
The supportive staff are noted for addressing business needs effectively, though there were instances of less satisfactory experiences. Despite this, business guests generally leave satisfied with the offerings. The hotel's location is optimal for business travel with close proximity to Sydney CBD, making it convenient for attending meetings or extended stays.
Overall, Mercure Sydney Parramatta stands out as a solid choice for business travelers looking for a professional, well-equipped hotel to support their work-related activities.
Outdoor Pool
Yes, Mercure Sydney Parramatta has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Sydney Parramatta.
No, Mercure Sydney Parramatta doesn't allow dogs.
Yes, parking facilities are available at Mercure Sydney Parramatta.
Yes, Mercure Sydney Parramatta has a gym.
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