PARKROYAL Parramatta

Sydney -33.81210700, 151.00486900 , 30 Phillip Street, Parramatta (Show on Map)
8.1
Very Good


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Summary of reviewsPARKROYAL Parramatta is highly regarded for its central and convenient location, nestled in the heart of Parramatta. Guests frequently praise its easy access to restaurants, cafes, bars and key attractions such as Westfield Shopping Centre, CommBank Stadium and Riverside Theatre. The hotel’s proximity to public transport makes it straightforward to reach Sydney CBD and other city parts, enhancing the overall guest experience.

Breakfast at the hotel receives commendations for its quality and variety. The buffet, featuring made-to-order omelettes and egg stations, is particularly popular. While some guests note the high cost and occasional service hiccups, the general consensus is positive, making the breakfast a highlight for many.

The hotel's dining options also receive positive remarks, especially the room service which was praised for its promptness and delicious food. The on-site Bar&Bistro serves tasty, reasonably priced meals adding to the convenience. Although some felt the dinner options were overpriced or too fancy, the overall dining experience is considered satisfying.

Rooms at PARKROYAL Parramatta are generally spacious, clean and comfortable with guests appreciating modern amenities, comfortable beds and effective air-conditioning. However, some rooms were noted to be outdated and occasionally had issues like poor ventilation or unpleasant smells. Despite these minor drawbacks, the rooms are well-presented and suitable for short stays or family visits.

Cleanliness across the hotel is frequently praised, highlighting the spotless rooms and well-maintained common areas. Some isolated issues like occasional dust build-up and musty smells were reported but did not significantly detract from the positive reviews.

The staff at PARKROYAL Parramatta are described as friendly, professional and accommodating, often going out of their way to ensure a pleasant stay. Despite occasional mentions of unhelpful reception or night staff, the majority of feedback highlights the team’s dedication and efficiency.

The hotel’s WiFi service is robust, reliable and fast, receiving high marks from guests. The complimentary nature of the service, along with robust connectivity, adds to the convenience of the stay.

The gym at PARKROYAL Parramatta is well-equipped and adequately maintained, providing a comprehensive workout experience. Guests appreciate the clean facilities and modern equipment, although a few noted that the gym could feel small and some machines were outdated.

The outdoor pool received mixed feedback. While clean and spacious, it was often described as cold and occasionally poorly maintained. Nevertheless, it is a pleasant spot, especially for families with children.

PARKROYAL Parramatta is deemed family-friendly, offering a welcoming environment and easy access to key attractions. The spacious rooms and quick room service cater well to families, although improvements like more baby cribs and a dedicated family corner were suggested.

The beds at PARKROYAL Parramatta are widely praised for their comfort and cleanliness. Guests frequently highlight the spaciousness and support provided by the mattresses, ensuring restful nights despite a few minor preferences regarding pillow firmness.

Overall, PARKROYAL Parramatta delivers a highly positive experience, lauded for its strategic location, friendly staff, comfortable rooms and quality dining options. Minor areas for improvement are noted, but they are overshadowed by the many attributes that make it a favored choice for various travelers.
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Accessible Hotel
The hotel offers three distinct styles of accessible accommodation, including particularly stylish accessible rooms in its recently opened extension.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types
Deluxe King Corner Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Parkroyal Suite Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access and a seating area. The unit has 1 bed.

Superior Two Queen Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Park & Stay - Superior King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

King Room with Club Lounge Access The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Premier Two Double Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Premier King Room The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Premier King Corner Room The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Park & Stay - King Room with Club Lounge Access The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Park & Stay – Premier Two Double Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Park & Stay - Premier King Room The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Superior King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Park & Stay - Superior Two Queen This twin room features a, satellite TV and an air conditioning. This room offer includes: - Daily breakfast for 2 people - Free overnight car parking for 1 vehicle

Guest Reviews
8.1
Very Good
Location
The PARKROYAL Parramatta boasts an impeccable location, praised extensively by its guests for its convenience and centrality. Nestled in the heart of Parramatta, the hotel offers easy access to a myriad of restaurants, cafes and bars. Guests appreciate its proximity to key attractions such as the Westfield Shopping Centre, CommBank Stadium and the Riverside Theatre. The hotel is also conveniently close to public transport hubs, making it straightforward to reach Sydney CBD and other parts of the city.

The area is bustling with diverse dining options, from local eateries on Church Street to various cuisine choices outside the hotel’s doorsteps. Visitors find the surroundings perfect for both business and leisure with easy access to shopping, food precincts and entertainment venues. The central location ensures that everything one might need is within walking distance, whether it's a short stroll to the train station, a visit to Parramatta Park or catching an event at the nearby stadium.

The hotel's strategic position is complemented by friendly staff and comfortable rooms, which add to the overall positive experience. The well-maintained structure and accessible amenities further enhance the stay, making PARKROYAL Parramatta a favored choice for travelers aiming to explore Parramatta and its vibrant locale.

Breakfast
Guest reviews of breakfast at PARKROYAL Parramatta reveal a largely positive dining experience. The buffet breakfast consistently garners praise for its quality and variety with many guests highlighting the made-to-order omelettes and egg stations as standout features. Reviews mention that the breakfast included with the room price is generally considered good value, well-stocked and delicious with particular enjoyment found in the range of food options available, including fresh pastries and freshly squeezed juice.

While the majority of guests find the breakfast to be excellent with some calling it one of the best they've had, there are a few who note areas for improvement. Some guests mention the high cost of breakfast and a lack of daily variety, which leads them to seek different options. Occasional service hiccups, like missing breakfast boxes or not ideal food temperatures, are also noted. Despite these minor issues, most reviews emphasize a satisfying and comprehensive breakfast experience, complete with friendly service and a comfortable dining environment.

For those looking for fresh and varied morning meals, the general consensus suggests that PARKROYAL Parramatta's breakfast won’t disappoint, though it may come at a premium price.

Dinner
PARKROYAL Parramatta offers a variety of dining experiences that have generally been well-received by guests. Many reviewers praised the food at the hotel, particularly highlighting the excellent and delicious options available with several positive mentions of the room service, which was noted for being prompt, hot and satisfying. The breakfast buffet received special commendation for its greatness and the seafood buffet dinner was also a highlight for many.

The on-site Bar&Bistro provided tasty and reasonably priced meals, enhancing the convenience for those staying at the hotel. Diners also appreciated the charm and accommodating nature of the room service staff with some noting that the quality of food ordered through room service was amazing and arrived quicker than expected.

However, there were a few mixed feelings about the dinner experience. While some found the dinner service fantastic and enjoyed the evening dining options, others felt the dinner was overpriced and the menu somewhat limited. The restaurant downstairs was considered good, but some guests felt the self-service approach could be more attentive. Though the food was often described as lovely and delicious, some felt it was too fancy or not always up to standard, especially food purchases from the bar.

Guests also appreciated the hotel's central location with many restaurants just around the corner and easy access to venues like Commbank Stadium, making it convenient for various outings. Overall, PARKROYAL Parramatta provides a solid dining experience, particularly excelling in room service and breakfast offerings, though there is some room for improvement in their dinner service and bar food options.

Rooms
Rooms at PARKROYAL Parramatta are generally spacious and clean, offering a comfortable stay for guests. Visitors frequently highlight the sizeable rooms, comfy beds and effective air-conditioning. Guests appreciate the modern and well-equipped rooms, often noting that these attributes contribute to a pleasant stay. The spacious showers and large refrigerators add an extra touch of convenience.

However, the hotel’s rooms have received mixed feedback regarding their condition and amenities. While some rooms are described as beautiful and well-appointed, others appear dated and occasionally carry unpleasant smells with some even smelling of cigarettes. There are reported issues with poor ventilation and occasional dampness, particularly in older or less-renovated rooms. Many guests found the bathrooms clean but small and noticed a lack of minibar, water and microwave in the rooms.

The general consensus is that the rooms could benefit from updates and renovations to enhance the overall guest experience. Issues such as broken chairs, dated furniture and discrepancies in room standards have been mentioned. Cleanliness is mostly praised, though some guests have pinpointed occasional cleanliness slip-ups and dated decor as downsides.

Despite these critiques, many reviews affirm that the rooms are comfortable and well-presented, making them suitable for short stays or family visits. The convenience of the hotel’s location near the river walk and ferry, coupled with good room service and modern amenities in many rooms, rounds off the experience, making it a viable option for travelers looking for spacious, clean and comfortable accommodations.

Beds
Nestled in the heart of Parramatta, 'PARKROYAL Parramatta' has garnered a variety of opinions about its sleeping accommodations with an overwhelming tilt toward praise. The beds, often described as very comfortable, large and clean, stand out as key highlights for guests who have stayed here. Many travelers have remarked on the exceptional comfort of both the beds and pillows, often using words like super comfortable and perfect to voice their satisfaction.

Several reviewers specifically appreciated the spaciousness and support of the mattresses, noting that beds were wide enough to comfortably accommodate families. Cleanliness was also a frequently mentioned attribute, adding an extra layer of comfort for visitors. Additionally, the pillows added to the overall sense of coziness, although a few noted that they found them either too soft or not quite up to their standards.

There were minor mentions of some beds being too soft, likened to a hammock and occasional concerns with bed firmness. However, such comments were rare compared to the plethora of positive feedback. Overall, guests seem to leave PARKROYAL Parramatta with restful nights thanks to the quality of their beds, making it an attractive choice for those prioritizing a good night’s sleep.

Cleanliness
The PARKROYAL Parramatta has received praise for its high standards of cleanliness with many guests noting the clean and spacious rooms, as well as spotless bathrooms. Visitors appreciated the modern and tidy facilities, comfortable beds and well-maintained common areas. The overall cleanliness of the hotel, including the Club Lounge, is frequently highlighted with terms such as "super clean" and "sparkling" commonly used to describe the rooms.

However, some guests did report isolated issues such as occasional dust build-up, musty smells and dirty hallways. The hotel building, though clean, is noted to be old and in need of some updates, particularly in the bathrooms where inconsistent water pressure was mentioned. Despite these minor drawbacks, the majority of reviews reflect a positive experience, praising the clean and comfortable environment provided throughout their stay.

The attentive cleaning service and friendly staff further enhance the guest experience, making it a comfortable and pleasant place to stay. Overall, the PARKROYAL Parramatta manages to deliver a high level of cleanliness and comfort, ensuring that guests can enjoy a clean and welcoming atmosphere.

Staff
The staff at PARKROYAL Parramatta receive overwhelmingly positive feedback for their friendliness and helpfulness. Guests consistently describe the team as lovely, professional and accommodating. Many reviews highlight that the staff go out of their way to ensure a pleasant stay, often using terms like polite, cheerful and welcoming. Specific instances of excellent service include efficient check-in processes and friendly interactions at the front desk.

However, it's not all perfect; some reviews mention moments when reception and night staff were perceived as unhelpful or rude. Additionally, the absence of a concierge and high reliance on technology led to certain lapses in personal attention. Nevertheless, these instances seem to be exceptions rather than the norm.

Overall, PARKROYAL Parramatta benefits significantly from a dedicated and efficient staff who are often the highlight of guests' experiences, making stays enjoyable and comfortable.

Wi-Fi
Guests of PARKROYAL Parramatta frequently compliment the hotel’s WiFi service, highlighting its reliability, speed and ease of access. Many described the WiFi as strong and excellent with some noting that it was robust enough to support streaming services like Netflix. The connection was consistently referred to as fast and hassle-free and guests appreciated the complimentary nature of the service. Additionally, the presence of free WiFi in both rooms and the lobby was a welcome feature. There were occasional mentions of weaker signals or limited options, but overall, the WiFi experience was rated positively by most visitors. The hotel’s TV services, which include channels like Netflix and YouTube, were also noted as a valuable addition, enhancing the overall stay.

Gym
PARKROYAL Parramatta's gym receives predominantly positive remarks from its guests, who appreciate its well-equipped and adequately maintained facilities. The gym offers a variety of Life Fitness equipment, ensuring guests have access to a comprehensive workout session during their stay. Many reviewers highlight the gym's cleanliness and the ample availability of equipment. The gym's size and the state of its machinery are also commended with some guests specifically mentioning the new and updated equipment.

However, a few reviewers noted that the gym could feel a bit small and that some machines were outdated. Despite these minor drawbacks, the general consensus is that the gym facilities are excellent, adequately supplied and a favorable feature of the hotel.

Pool
PARKROYAL Parramatta offers an outdoor pool that has received mixed feedback from its guests. On the positive side, the pool is described as clean and spacious with nice facilities and a pleasant view. There are mentions of children enjoying their time in the pool, which suggests it can be a fun spot for families.

However, several guests noted that the pool is often cold with some describing it as freezing even on hot days. The pool's small size and occasionally cloudy water also detracted from the experience for some visitors. Additionally, the no food and drink policy in the pool area was seen as a downside and some guests felt that the pool area could have been better maintained overall.

In summary, while the pool at PARKROYAL Parramatta has its merits, its temperature and maintenance could use some improvement to enhance the guest experience further.

Family
PARKROYAL Parramatta offers a welcoming environment for families, evident in the numerous positive remarks about its family-friendly atmosphere and helpful staff. Positioned in an ideal location, the hotel provides easy access to main attractions, making it convenient for family outings. The proximity to Westmead Children's Hospital and nearby restaurants further enhances its appeal for those traveling with children.

The hotel is noted for having great facilities that cater to kids, ensuring an enjoyable stay. Several guests have appreciated the spacious rooms, which are well-suited to families with some mentioning the terrace as a particularly quiet and family-friendly area. The quick room service is another highlight, especially when catering to the needs of children.

However, some reviews pointed out areas for improvement. Families found the availability of baby cribs lacking and a few mentioned that the rooms could feel cramped for larger families with cluttered bathrooms providing little room to maneuver. There were also remarks about the necessity for a dedicated family corner for children’s activities.

Despite these minor drawbacks, PARKROYAL Parramatta remains a highly recommended option for family stays, promising a pleasant and accommodating experience for both parents and children.

4 Star
PARKROYAL Parramatta offers a true four-star experience with well-maintained amenities and efficient service. The facilities live up to four-star quality, providing a smooth stay from check-in to check-out. Rooms and breakfast meet the expected standards, while the staff excels in being helpful and maintaining room hygiene. Guests appreciate the nice views and find the overall experience enjoyable and comfortable. Although some visitors believe it doesn’t quite match up to other four-star properties and a few consider it a bit outdated, the hotel still deserves its four-star rating. Its location, service and cleanliness make it a worthwhile choice for travelers seeking reliable four-star lodgings.

Business
PARKROYAL Parramatta proves to be a highly favorable choice for business travelers. It boasts an excellent central location, making it convenient for both business engagements and access to public transport. The hotel is strategically placed near various shops and dining options, ensuring that guests have everything they need within reach.

Despite the occasional remark about unhelpful reception staff, the hotel is generally praised for its business-friendly environment. With superb and competent management, the property offers excellent facilities including well-maintained conference and meeting rooms, a helpful business center and the convenience of self check-in—ideal for a hectic workday.

Rooms are spacious and cater well to professionals, featuring useful amenities like WiFi, a small desk, an armchair and a small table. The hotel's easy check-in and out process, coupled with convenient parking options, adds to the seamless experience for business users. Overall, the combination of a great location and dedicated business facilities makes PARKROYAL Parramatta a standout option for work-focused travel.

Accessible
PARKROYAL Parramatta offers a generally positive experience for guests with disabilities, emphasizing accessibility throughout the property. The hotel features accessible rooms and disabled bathrooms, ensuring that essential facilities meet varying needs. Guests particularly appreciated the clean and wheelchair-friendly environment, which provides easy access throughout the premises. While the overall layout and furnishings are accommodating, there is a note that the size of the bathrooms could be more accessible. Additionally, the hotel's location is enhanced by its proximity to a variety of nearby restaurants, making dining options conveniently accessible for all guests.

Outdoor Pool
The outdoor pool at PARKROYAL Parramatta garners a range of feedback from guests. Many highlight its cleanliness, describing it as lovely and well-maintained. Guests frequently appreciate the overall experience, noting that the pool is awesome and provides a nice swimming environment. However, some guests express disappointment over the lack of heating, which can make swimming less comfortable, particularly as the pool doesn't receive sunlight during afternoon hours. Additionally, the outdoor terrace area associated with the pool has been mentioned as closing early, potentially limiting its accessibility in the evening. Despite these concerns, the pool remains a positive feature for many visitors.


Yes, PARKROYAL Parramatta has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at PARKROYAL Parramatta.

No, PARKROYAL Parramatta doesn't allow dogs.

Yes, parking facilities are available at PARKROYAL Parramatta.

Yes, PARKROYAL Parramatta has a gym.

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