Best Western Syracuse Downtown Hotel and Suites
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Best Western Syracuse Downtown Hotel and Suites is highly praised for its prime location in the heart of downtown Syracuse. This hotel offers easy access to numerous attractions, including Armory Square's dining and nightlife, the Landmark Theatre, and local museums, making it a perfect hub for exploring the city. Guests appreciate the strategic position amidst cultural landmarks and enjoy the historic, safe environment.
The breakfast experience is largely positive, with guests enjoying the plentiful and varied options. The friendly and attentive staff contribute to a welcoming atmosphere, ensuring a pleasant start to the day. While some suggest improvements in the menu's variety, the complimentary nature of the breakfast remains a significant advantage.
Rooms at the hotel are described as spacious and clean, often exceeding expectations in size and comfort. The inclusion of kitchen facilities in many rooms adds convenience, particularly for extended stays. Guests enjoy the comfort of double or king beds, allowing for restful nights, although there are occasional remarks about noise and hot water issues.
Cleanliness is a standout feature, with the hotel maintaining high standards in both rooms and common areas. The friendly staff play a crucial role in ensuring a pleasant atmosphere, consistently delivering excellent customer service. While there are sporadic mentions of areas needing updates, the overall impression is of a well-kept and comfortable property that also offers convenient parking and a quiet environment.
The staff receive particular acclaim for their exceptional service, with many guests highlighting specific team members for their dedication and professionalism. The positive interactions with the front desk, housekeeping, and maintenance teams enhance the overall guest experience, creating a warm, welcoming environment.
Though opinions on bed comfort are mixed, many guests find them extremely comfortable, contributing to restful sleep. Despite some issues with stiffness or worn-out frames, the general sentiment leans toward satisfaction, with room for improvement noted in certain areas.
Overall, the Best Western Syracuse Downtown Hotel and Suites is well-regarded for its location, cleanliness, friendly staff, and pleasant accommodations, making it a reliable choice for travelers seeking to explore Syracuse.
Categories
The breakfast experience is largely positive, with guests enjoying the plentiful and varied options. The friendly and attentive staff contribute to a welcoming atmosphere, ensuring a pleasant start to the day. While some suggest improvements in the menu's variety, the complimentary nature of the breakfast remains a significant advantage.
Rooms at the hotel are described as spacious and clean, often exceeding expectations in size and comfort. The inclusion of kitchen facilities in many rooms adds convenience, particularly for extended stays. Guests enjoy the comfort of double or king beds, allowing for restful nights, although there are occasional remarks about noise and hot water issues.
Cleanliness is a standout feature, with the hotel maintaining high standards in both rooms and common areas. The friendly staff play a crucial role in ensuring a pleasant atmosphere, consistently delivering excellent customer service. While there are sporadic mentions of areas needing updates, the overall impression is of a well-kept and comfortable property that also offers convenient parking and a quiet environment.
The staff receive particular acclaim for their exceptional service, with many guests highlighting specific team members for their dedication and professionalism. The positive interactions with the front desk, housekeeping, and maintenance teams enhance the overall guest experience, creating a warm, welcoming environment.
Though opinions on bed comfort are mixed, many guests find them extremely comfortable, contributing to restful sleep. Despite some issues with stiffness or worn-out frames, the general sentiment leans toward satisfaction, with room for improvement noted in certain areas.
Overall, the Best Western Syracuse Downtown Hotel and Suites is well-regarded for its location, cleanliness, friendly staff, and pleasant accommodations, making it a reliable choice for travelers seeking to explore Syracuse.
Hotel Taking Steps Towards Sustainability
This hotel operates with an environmentally friendly philosophy and consistently uses eco-friendly cleaning products throughout the property. It is also an adaptive reuse of a historic building constructed in 1927.
Family Friendly Hotel
Offers suites, providing extra space for families. Includes complimentary breakfast. Located downtown, it's close to attractions and dining.
Accessible Hotel
This hotel features elevators for accessibility and offers parking for the physically challenged. Accessible rooms include roll-in showers, shower chairs, and toilets with grab rails. The entire unit is wheelchair accessible, and allergy-free rooms are available.
Historic Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled in the heart of downtown Syracuse, the Best Western Syracuse Downtown Hotel and Suites offers guests an ideal location that provides easy access to a myriad of attractions. This strategically positioned hotel stands as a gateway to an array of restaurants, bars, and cultural landmarks all within walking distance, making it perfect for both leisurely strolls and lively nights out. The proximity to Armory Square, with its enticing dining and nightlife options, adds to its appeal, while the nearby Museum of Science and Technology and Everson Museum of Art enrich the cultural experience. Guests can enjoy a short walk to the Landmark Theatre for a great evening of entertainment. Furthermore, the hotel is situated conveniently close to Clinton Square and other downtown sights, allowing visitors to absorb the vibrant urban atmosphere. Its historic surroundings and the safe environment make it a suitable choice for those attending events, whether driven by business or pleasure. Between its central location, cleanliness, and friendly staff, this hotel serves as a welcoming hub for anyone looking to explore Syracuse’s bustling downtown offerings.
The breakfast experience at the Best Western Syracuse Downtown Hotel and Suites receives generally positive feedback from guests, who appreciate its abundance and variety. Many reviews highlight the breakfast as plentiful, with good options, making it a convenient and pleasant start to the day. Guests commend the friendly and attentive staff who contribute to a welcoming dining atmosphere. The breakfast offers both hot and cold options, with a self-serve breakfast bar catering to diverse tastes. The cleanliness of the breakfast area is noted, adding to the overall positive experience. Some visitors describe it as quite delicious and more than they expected, considering it a definite bonus during their stay. However, a few suggest improvements in quality, expressing a desire for a less repetitive menu and a better hot breakfast. Nonetheless, the complimentary nature and plentiful offerings make breakfast a notable feature for many guests at the hotel.
Nestled in a fantastic location, the Best Western Syracuse Downtown Hotel and Suites offers an inviting atmosphere with its spacious and clean accommodations. Many guests appreciated the thoughtful layout of the rooms, which often exceeded expectations in size. The inclusion of full kitchen facilities and kitchenettes added a level of convenience, making extended stays more comfortable. The rooms were noted for their cleanliness and comfort, with many featuring double or king beds that contributed to restful nights. The hotel also provides suites that offer separate living areas and beautiful views of the surrounding Syracuse area, enhancing the overall experience. Despite some isolated issues with noise and hot water, the accommodation strikes a balance between comfort and practicality, appealing to a wide range of travelers looking for a pleasant and functional space.
Travelers visiting the Best Western Syracuse Downtown Hotel and Suites can expect a mixed experience when it comes to the comfort of their beds. Many guests have praised the hotel for having some of the most comfortable beds they've ever encountered in a hotel. Descriptions such as very comfortable, like sleeping on a cloud, and super comfortable reflect the positive sentiments. Several reviews highlight the king beds as particularly comfortable, enhancing the stay experience with restful nights.
However, not all reviews are glowing. Some guests have found certain accommodations lacking, mentioning stiff or hard mattresses, old or broken bed frames, and issues with the pull-out couch beds. Moreover, thin mattresses on sofa beds have been critiqued for causing discomfort. Despite these issues, the overall impression leans towards satisfaction with many guests appreciating the comfortable sleep provided by the hotel's beds, although there is room for improvement in some areas.
The Best Western Syracuse Downtown Hotel and Suites generally impresses with its high standards of cleanliness and excellent location. Guests frequently highlight the clean and spacious rooms, along with the hotel's central position, making it an ideal choice for those wanting to explore nearby attractions like the theater, restaurants, and train station. The hotel prides itself on maintaining clean and comfortable rooms, often described as bright and fresh, and common areas that are spotlessly clean.
The dedicated and friendly staff add to the pleasant atmosphere, delivering excellent customer service and a good breakfast experience. While there are occasional mentions of rooms requiring updates or isolated incidents of lower cleaning standards, most guests find the hotel to be well-kept and comfortable. Additional benefits include convenient parking and a quiet environment, making the stay both pleasant and restful. Overall, the hotel is well-regarded for both its cleanliness and affordability, appealing to travelers looking for a reliable and centrally located accommodation option.
At the Best Western Syracuse Downtown Hotel and Suites, the staff consistently earns praise for their exceptional service, creating a warm and welcoming atmosphere for guests. Visitors frequently commend the friendly and helpful nature of the entire team, particularly highlighting members like Stephenie J., Joanne, Mia, Nancy, and Holly. These individuals are noted for going above and beyond to ensure a comfortable stay, whether through insightful recommendations or addressing issues promptly and kindly. The front desk staff, in particular, stands out for their professionalism and willingness to accommodate guests' needs, seamlessly enhancing the overall experience. The dedication of the housekeeping and maintenance teams also contributes to the positive impression, maintaining cleanliness and efficiency throughout the property. The combined efforts of the staff result in a delightful and reassuring environment for travelers, making every guest feel valued and safe during their stay.
Location Show Map
Location
Breakfast
Rooms
Beds
However, not all reviews are glowing. Some guests have found certain accommodations lacking, mentioning stiff or hard mattresses, old or broken bed frames, and issues with the pull-out couch beds. Moreover, thin mattresses on sofa beds have been critiqued for causing discomfort. Despite these issues, the overall impression leans towards satisfaction with many guests appreciating the comfortable sleep provided by the hotel's beds, although there is room for improvement in some areas.
Cleanliness
The dedicated and friendly staff add to the pleasant atmosphere, delivering excellent customer service and a good breakfast experience. While there are occasional mentions of rooms requiring updates or isolated incidents of lower cleaning standards, most guests find the hotel to be well-kept and comfortable. Additional benefits include convenient parking and a quiet environment, making the stay both pleasant and restful. Overall, the hotel is well-regarded for both its cleanliness and affordability, appealing to travelers looking for a reliable and centrally located accommodation option.
Staff
No, Best Western Syracuse Downtown Hotel and Suites doesn't have any pool.
No, a spa isn't available at Best Western Syracuse Downtown Hotel and Suites.
No, Best Western Syracuse Downtown Hotel and Suites doesn't allow dogs.
No, parking facilities aren't available at Best Western Syracuse Downtown Hotel and Suites.
Yes, Best Western Syracuse Downtown Hotel and Suites has a gym.
Location Show Map
More Options
