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Summary of reviewsHotel Kryształ Conference & Spa enjoys a stellar reputation among its visitors due to its prime location, exceptional breakfast, delicious dinner options, comfortable and spacious rooms, high cleanliness standards, friendly and professional staff, excellent spa and pool facilities, secure parking, family-friendly environment and highly accessible amenities.
Situated in the heart of Szklarska Poręba, the hotel offers easy access to shops, restaurants and key attractions. Guests particularly appreciate balcony rooms with stunning mountain views, making it a favored choice for families and hikers.
Breakfast at the hotel is a standout feature with an extensive selection of high-quality, fresh items catering to a wide range of tastes. Guests rave about the delicious options, including freshly made juices and smoked salmon, all served with exceptional attention to detail. Dinner is equally impressive with numerous guests enjoying the varied à la carte and buffet selections, despite some minor concerns over lunch pricing.
The rooms at Hotel Kryształ are noted for their cleanliness, comfort and spaciousness. Well-furnished and equipped with modern amenities, including bathrobes, slippers and tea-making facilities, the rooms provide a luxurious stay. Although some find the decor a bit dated and experience minor noise issues or overly soft mattresses, the overall guest satisfaction remains high.
Guests consistently commend the hotel's cleanliness. Rooms and common areas are meticulously maintained with efficient replenishment of amenities. The spa and pool areas also receive high marks for their upkeep and inviting atmosphere. Despite the occasional mention of cooler pool water, the facilities are well-regarded for their relaxing ambiance.
The hotel's staff is frequently highlighted for their warmth, professionalism and outstanding service across all departments. Personalized touches and multilingual capabilities enhance the guest experience. However, some minor criticism was directed at the lifeguard's maintenance duties.
The spa facilities are a major draw, offering a variety of treatments, saunas and a beautifully lit indoor pool. Guests find the atmosphere perfect for relaxation, contributing significantly to their overall enjoyment of the hotel.
Parking at the hotel is secure and conveniently located, but the spaces are often described as small and cramped. The parking fees and the challenging access due to road construction are notable drawbacks.
Families find Hotel Kryształ Conference & Spa particularly accommodating with appealing child-friendly amenities, play areas and secure family rooms. Proximity to ski areas and dog-friendly policies further enhance its appeal for family getaways.
Overall, Hotel Kryształ Conference & Spa delivers a highly satisfying experience with its central location, excellent dining options, comfortable accommodations, pristine cleanliness, exceptional staff and top-notch spa and pool facilities, making it a highly recommended choice for both relaxation and exploration in Szklarska Poręba. Show more
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Hotel with Spa
This hotel offers conference facilities and a spa, catering to both business and leisure travelers. The spa provides a range of treatments and facilities for relaxation and rejuvenation.
Family Friendly Hotel
Located in Szklarska Poręba, this hotel offers both conference facilities and spa services. It is a versatile option for families seeking relaxation and convenience.
Romantic Hotel
The spa facilities and conference services offer a blend of relaxation and convenience. Couples can enjoy spa treatments and explore the surrounding area, making it a versatile choice for a romantic getaway.
Hotel with Swimming Pool
This hotel has a swimming pool and spa facilities. It is well-suited for both leisure and business travelers.
Heated Pool Indoor Pool
Business Hotel
This 4-star hotel offers bright, air-conditioned rooms and event organization services suitable for conferences, trainings, and team-building events. It features a pool, Jacuzzi, and saunas for relaxation after business activities.
Hotel with Parking
Hotel Kryształ Conference & Spa is a conference hotel, suggesting it would have parking facilities for attendees. The hotel is a popular option with parking.
Accessible Hotel
Hotel Kryształ Conference & Spa is listed as having wheelchair access and facilities for disabled guests. Specific features mentioned include a toilet for disabled guests and a bathroom for disabled guests.
4-Star Hotel
The hotel offers a comprehensive spa and conference facilities making it suitable for both leisure and business travelers. It includes a swimming pool and is well-regarded for its overall quality and service.
Hotel with Indoor Pool
The hotel features an indoor pool and a children's pool. A hot tub and sauna are also available within the spa and wellness center.
Hotel with Heated Pool
This hotel provides a 15-meter indoor heated pool equipped with various attractions and a dedicated paddling pool for children. Additional facilities include a jacuzzi, dry and steam saunas, and a quiet relaxation room.
Dog Friendly Hotel
Room Types
Double or Twin RoomA spacious, air-conditioned room that offers views of the Jizera Mountains or Karkonosze.
Deluxe Double or Twin RoomA spacious, air-conditioned room that offers views of the Jizera Mountains.
ApartmentA spacious, air-conditioned apartment that offers views of the Jizera Mountains.
Double or Twin Room with BalconyThis air-conditioned twin/double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views.
Guest Reviews
8.9
Excellent
Location
Hotel Kryształ Conference & Spa is celebrated for its exceptional location in the heart of Szklarska Poręba. Guests unanimously applaud its central positioning, making it an ideal base for exploring the city. The hotel's proximity to shops, restaurants and key attractions guarantees convenience, while its setting on a bustling street ensures that everything is within walking distance. Visitors appreciate the stunning mountain views available from balcony rooms, melding natural beauty with urban vibrancy. The hotel's centrality is particularly favored by families and hikers who benefit from its strategic location as a starting point for various trails. Excellent amenities like the pool and spa complement the great location, enhancing the overall guest experience. The accessibility to culinary delights, diverse evening dining options and picturesque surroundings round out the hotel's appeal.
Breakfast
At Hotel Kryształ Conference & Spa, the breakfast experience consistently impresses guests with its variety, taste and quality. Guests highlight the extensive selection of food, describing it as more than sufficient and lovingly arranged. The buffet offers a rich assortment of fresh, delicious items, ranging from various types of sausages and cheeses to salads and desserts. Notable mentions include freshly squeezed juices, smoked salmon and an array of egg dishes.
The breakfast not only caters to diverse palates but also maintains a high standard of freshness and hygiene. The inclusion of options like sparkling wine, espresso coffee and healthy choices such as fresh apple and carrot juice enhances the dining experience. The attentive service, particularly in the café, adds to the overall positive impression.
Guests repeatedly use terms like fabulous, amazing and superb to describe their morning meals, making the breakfast at Hotel Kryształ a noteworthy highlight of their stay. The inclusion of breakfast in the room price further adds value, making it an ideal way to start a day of exploring or physical activities.
Dinner
Hotel Kryształ Conference & Spa receives high praise for its dinner offerings. Guests consistently enjoy delicious evening meals, highlighting a wide selection of dishes available. The dinners, both à la carte and buffet style, are noted for their quality and taste with even the most demanding guests finding something to appreciate. Specific mentions include the delicious tartare and decadent desserts available at the hotel's café. While some guests feel that the lunch prices are high relative to the choice of dishes, the affordability and excellence of the evening meals at the restaurant are emphasized. Overall, the food at Hotel Kryształ consistently delights with its variety and flavor.
Rooms
Hotel Kryształ Conference & Spa offers an impressive range of room features that ensure a comfortable stay for guests. The rooms are frequently praised for their cleanliness and comfort with many noting the beds as particularly comfortable. Spaciousness is a common theme with many guests appreciating the large, roomy environments and modern furnished decor. Some rooms come with balconies that offer stunning mountain views, adding to the overall aesthetic appeal.
The amenities within the rooms receive positive mentions as well. Guests enjoy the convenience of in-room features such as a coffee and tea making set, bath cosmetics, bathrobes, slippers, a fridge and kettles. Modern bathrooms, often equipped with walk-in showers, contribute to the luxurious feel. Secure card access to rooms ensures a safe stay, while features like air conditioning and ample storage add to the practical aspects of the accommodation.
While the decor in some rooms might appear a bit dated to certain guests, the majority still find the ambiance beautiful and elegant. A minor note is the occasional reference to the lack of smart capability in the TVs and some noise issues in specific rooms, such as room 101. However, overall satisfaction remains high due to the cleanliness, spaciousness and the thoughtful furnishing of the rooms, which meet guest expectations splendidly.
Beds
Guests have often highlighted the comfort of the beds at Hotel Kryształ Conference & Spa, frequently describing them as comfortable and very comfortable. The bedding was praised for being clean, fragrant and fresh, which added to a pleasant sleeping experience. However, opinions on the mattress softness varied with many finding the mattresses extremely soft—sometimes to the point of being uncomfortable. The softness of the mattresses was noted repeatedly with some visitors feeling they were too soft and narrow. There were occasional mentions of inconvenience, such as receiving two separate beds despite ordering one and beds not being made during room cleaning. Despite these issues, guests generally appreciated the overall comfort and cleanliness of the bed and room setup.
Cleanliness
Hotel Kryształ Conference & Spa is frequently praised for its superb cleanliness by guests. The reviews emphasize the high standards maintained throughout the property with many noting that their rooms were clean and ready upon arrival. Guests consistently report that rooms and bathrooms are very clean, tidy and well-maintained. The hotel itself is described as impeccable and elegant, presenting a clean and fresh-smelling environment. Additionally, towels and other amenities in rooms are always replenished efficiently, ensuring a comfortable stay.
The hotel premises, from the common areas to individual rooms, exhibit a consistently high level of cleanliness, contributing to a pleasant and inviting atmosphere. The cleanliness extends to the pool, which is also highlighted by guests for being in excellent condition. This hotel's commitment to cleanliness is further evidenced by positive mentions of the well-kept and neat interiors, tidy surroundings and attention to detail in every corner. Overall, Hotel Kryształ Conference & Spa stands out for its impressive hygiene standards, consistently meeting and exceeding guest expectations.
Staff
Hotel Kryształ Conference & Spa stands out for its exceptional staff, who consistently receive high praise from guests. The team is described as extraordinarily friendly, always exuding warmth and professionalism across various departments including the reception, café, restaurant, wellness center and housekeeping. Guests specifically appreciated the smiling and cheerful demeanor of the employees, making their stays more pleasant and welcoming. Whether it was the housekeeping staff being attentive by adding extra towels or the restaurant staff delivering great service, every member of the staff exhibited a high level of efficiency and politeness.
Receptionists like Anya were particularly noted for their friendly and charming greetings, while others were commended for their proficiency in multiple languages, including German. The hotel’s lifeguard, however, received some criticism for not wiping water, but this did not overshadow the overall positive feedback about the staff’s performance. Many guests emphasized the excellent and top-notch service, noting how they were always asked if everything was satisfactory, which spoke to the staff’s attentive and organized nature.
Moreover, the staff's friendly attitude and their ability to maintain a calm and inviting atmosphere greatly contributed to the guests' overall satisfaction. Personalized touches, such as a cleaning lady adding a towel for a guest’s daughter, showcased the team’s thoughtfulness. This attentive, professional and accommodating service left a lasting impression on the guests, who wholeheartedly recommend Hotel Kryształ Conference & Spa for both its hospitality and outstanding staff.
Spa
Hotel Kryształ Conference & Spa boasts a delightful spa experience that guests have found to be one of the highlights of their stay. The indoor pool and variety of saunas are frequently praised, offering a wonderful addition to the hotel’s amenities. Guests appreciate the freely accessible and atmospheric spa zone, which is sufficiently and pleasantly lit, making it a perfect spot for relaxation, especially on cold days or after a day of hiking in the mountains.
Visitors have enjoyed the wide range of treatments available and found the wellness area to be great, often referring to it as excellent, effective and well-organized. The pool and water games add a fun element to the spa, making it suitable for the whole family. Private spa zones, jacuzzis and whirlpools further enhance the relaxation experience.
The spa area’s unobtrusive service has been noted and everything in the spa works well, contributing to the overall positive experience. In addition to the spa, guests have also complimented the secure rooms and delicious breakfasts available at the hotel. Overall, the spa and wellness facilities at Hotel Kryształ Conference & Spa leave a lasting impression on its guests, providing a perfect haven of relaxation and enjoyment.
Pool
Hotel Kryształ Conference & Spa has a well-regarded pool area that adds significant value to the guests' experience. Reviews frequently highlight the pool's cleanliness, emphasizing that it is consistently well-maintained. The swimming pool is described as spacious, beautiful and atmospheric, creating an inviting area for relaxation. Many guests appreciate the addition of multiple amenities in the wellness and spa area, including a jacuzzi and sauna, which complement the pool nicely.
The pool area is often pointed out as a strong feature of the hotel, offering an indoor, warm relaxation zone that guests find appealing. There is a notable mention of a helpful lifeguard, contributing to a safe and welcoming atmosphere.
However, a few reviews indicate that the water in the pool can be on the colder side with several guests wishing it was warmer. Despite this, the general consensus remains positive with guests expressing satisfaction with the pool's size, aesthetic and overall upkeep.
Parking
Hotel Kryształ Conference & Spa offers secure parking options with many guests appreciating the safety and convenience provided. The parking spaces are located right in front of the hotel and are close to shops and restaurants, adding to the overall convenience for guests. These spaces are particularly advantageous for those with troublesome cars. However, the parking area has its drawbacks.
Many guests found the parking spaces to be small and cramped with the lower parking area requiring particularly careful maneuvering. The upper parking area also received criticism for being tight with a very narrow approach. Additionally, ongoing road construction around the parking area made some trips more difficult.
Another common concern was the parking fee, which many guests felt was too high and not included in the price of the stay. Some suggested that the steep descent to the lower parking area could be challenging. Despite these issues, the secure nature of the parking with a guarded attendant and considerations for motorcycle parking in the underground garage, were viewed positively.
Overall, while the parking at Hotel Kryształ Conference & Spa is secure and conveniently located, it has limitations in terms of space and cost that could impact guests' experiences.
Family
Nestled in a family-friendly atmosphere, Hotel Kryształ Conference & Spa is a haven for those looking to spend quality time with their loved ones. Recognized for its fantastic facilities, the hotel ensures a pleasant stay for families with a variety of child-friendly amenities that leave young guests, including teenagers, delighted. The hotel's pool and sauna areas are clean, safe and highly recommended for relaxation, providing a perfect escape from everyday stress.
Praised for being ideal for family and friend getaways, the hotel boasts secure rooms dedicated to family groups, ensuring everyone feels at home. For parents with young kids, the children's play areas and available baby cots are particularly appreciated, enhancing the comfort and convenience of the stay. The family rooms and the ability to accommodate large family groups add to the charm for those traveling with loved ones.
Close proximity to ski areas makes it a great spot for winter getaways, adding an exciting element for families looking to enjoy outdoor activities. Dog-friendly and welcoming, the hotel's friendly reception further elevates the overall experience, making it a superb choice for a relaxing family holiday.
Accessible
Hotel Kryształ Conference & Spa offers a highly accessible experience for guests with disabilities. The routes throughout the hotel are accessible for young children, indicating ease of movement for guests with mobility aids. The pool area is particularly noteworthy with no temperature issues and commendable accessibility, ensuring a comfortable experience for all. The pool is also well-equipped, making it a convenient option for those needing special facilities.
A welcoming atmosphere is evident with receptionists and staff noted for their friendly and helpful demeanor. Families will find the hotel particularly accommodating, as the ambiance is family-friendly and baby-friendly, catering to the needs of guests of all ages. While the availability of cleaning staff was mentioned as sometimes unclear, the overall accessibility and the positive reception from the personnel make Hotel Kryształ a reliable choice for guests requiring accessible features.
Yes, Hotel Kryształ Conference & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Kryształ Conference & Spa.
Yes, Hotel Kryształ Conference & Spa welcomes dogs.
Yes, parking facilities are available at Hotel Kryształ Conference & Spa.
No, Hotel Kryształ Conference & Spa doesn't have a gym.