The Grand Hôtel Des Templiers, located centrally in Reims, offers guests a unique combination of historical charm and modern comfort, making it an ideal base for exploring the city. Its peaceful setting on tranquil side streets allows easy access to local attractions, restaurants and bars, while providing a serene retreat. The excellent location, combined with convenient parking and nearby public transit options, enhances the overall stay experience.
Breakfast at the hotel is highly praised for its quality and variety. Guests often describe it as excellent or superb with offerings like individually prepared meals, fresh bakery rolls and locally sourced produce. The elegant ambiance of the breakfast room, complete with high-quality crockery, contributes to a delightful dining experience. Despite occasional comments on pricing, most guests find the breakfast offerings generous and delicious.
Although the hotel does not have an in-house dining option for dinner, the staff's efforts in recommending and making reservations at local restaurants receive positive mentions. Guests appreciate the helpfulness of the reception staff in guiding their dining choices.
Rooms at the Grand Hôtel Des Templiers stand out for their cleanliness, comfort and French elegance. The spacious and beautifully decorated rooms feature luxurious bathrooms and combine traditional decor with modern amenities. While some rooms may feel small or outdated, the overall sense of charm and comfort satisfies most guests. Amenities like kettles and ample wardrobe space also add to the convenience and coziness of the stay.
The hotel is consistently praised for its exceptional cleanliness with spotless rooms and well-maintained common areas. The attentive cleaning staff ensure a pristine environment, contributing to a comfortable and secure atmosphere for guests.
Staff at the Grand Hôtel Des Templiers frequently receive high praise for their exceptional hospitality. Guests mention the welcoming, attentive and professional demeanor of the team, which creates a pleasant and accommodating atmosphere throughout their stay. Specific commendations often highlight the staff's efficiency and courtesy in handling requests and providing excellent service.
The WiFi service, however, appears to be a weak point with reports of intermittent connectivity and slow speeds. While functional, the WiFi experience could benefit from improvements in consistency and performance.
The hotel's indoor, heated pool and sauna area offer a cozy and private setting for relaxation. Despite some guests noting the additional cost for pool access, many appreciate the warm and inviting ambiance. The reservation system for health reasons is seen as effective, ensuring a pleasant and controlled environment.
Beds at the Grand Hôtel Des Templiers are widely praised for their comfort and quality with large and supportive options providing restful nights. Although a few guests find the beds too firm or note outdated bedding in some cases, the overall feedback is positive, highlighting the hotel's efforts to provide a comfortable sleep experience.
While the hotel's facilities and services receive positive mentions, opinions on its four-star rating are mixed. Some guests feel that certain aspects, such as the outdated facilities, do not align with modern four-star standards. Nevertheless, the friendly staff and reasonable prices offer good value for quality.
Overall, the Grand Hôtel Des Templiers presents a charming boutique experience with its historical elegance, comfortable accommodations and exceptional staff service, making it a memorable destination for travelers seeking both relaxation and a touch of historic grandeur.