Naruwan Galaxy Hotel
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Summary of reviewsNaruwan Galaxy Hotel, situated just 10-15 minutes from downtown Taitung, provides a serene and tranquil retreat with peaceful mountain views and relaxing pastoral landscapes. The convenient parking facilities, including a well-maintained transport lot and proximity to the train station, add to the hotel's overall appeal.
The accommodations at Naruwan Galaxy Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests particularly appreciate the large rooms, comfortable beds and well-stocked amenities. Many highlight the captivating views from the rooms, contributing to a restful stay. While occasional soundproofing and cleanliness issues are noted, the general sentiment towards the rooms remains positive.
Breakfast at the hotel stands out for its variety and quality, featuring both Chinese and Western dishes. Guests highlight the rich and delicious offerings, especially enjoying the freshly cooked omelettes and local delicacies. Despite some occasional crowding and the need for more efficient service during peak times, the breakfast experience is highly regarded.
Dinner service, however, receives mixed feedback. While some diners appreciate the proactive and friendly staff, many find the food quality, especially during special events, lacking. Guests have called for improved menu variety and better organizational aspects of dinner service.
The hotel's spa and wellness facilities are a highlight for many visitors. The comfort, cleanliness and variety of spa pools, including hot springs and saunas, create a relaxing environment. Despite minor issues with aging equipment and occasional malfunctioning, the overall spa experience remains a valuable asset for guests seeking relaxation.
Families find Naruwan Galaxy Hotel particularly enjoyable. The hotel offers numerous family-friendly amenities, including spacious family rooms, play areas and a game room. The swimming pool is a hit among children and parents alike, though it can get crowded at times. Additionally, the hotel's breakfast options cater well to family needs, despite the noted absence of child seats.
Parking at the hotel is generally considered convenient with ample outdoor and underground parking options, although the latter often experiences a shortage of spaces. This occasionally forces guests to resort to roadside parking, which can be inconvenient. Improved lighting and assistance from service staff would enhance the parking experience.
Throughout the hotel, the staff are praised for their friendly, enthusiastic and professional service. The front desk personnel are particularly helpful and responsive to guests’ needs, contributing significantly to a pleasant stay.
Overall, Naruwan Galaxy Hotel offers a comfortable, clean and relaxing environment with excellent amenities, particularly for families. While there are areas for improvement, especially concerning dinner service and parking, the hotel's friendly staff and serene setting make it a desirable choice for travelers visiting Taitung.
Categories
The accommodations at Naruwan Galaxy Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests particularly appreciate the large rooms, comfortable beds and well-stocked amenities. Many highlight the captivating views from the rooms, contributing to a restful stay. While occasional soundproofing and cleanliness issues are noted, the general sentiment towards the rooms remains positive.
Breakfast at the hotel stands out for its variety and quality, featuring both Chinese and Western dishes. Guests highlight the rich and delicious offerings, especially enjoying the freshly cooked omelettes and local delicacies. Despite some occasional crowding and the need for more efficient service during peak times, the breakfast experience is highly regarded.
Dinner service, however, receives mixed feedback. While some diners appreciate the proactive and friendly staff, many find the food quality, especially during special events, lacking. Guests have called for improved menu variety and better organizational aspects of dinner service.
The hotel's spa and wellness facilities are a highlight for many visitors. The comfort, cleanliness and variety of spa pools, including hot springs and saunas, create a relaxing environment. Despite minor issues with aging equipment and occasional malfunctioning, the overall spa experience remains a valuable asset for guests seeking relaxation.
Families find Naruwan Galaxy Hotel particularly enjoyable. The hotel offers numerous family-friendly amenities, including spacious family rooms, play areas and a game room. The swimming pool is a hit among children and parents alike, though it can get crowded at times. Additionally, the hotel's breakfast options cater well to family needs, despite the noted absence of child seats.
Parking at the hotel is generally considered convenient with ample outdoor and underground parking options, although the latter often experiences a shortage of spaces. This occasionally forces guests to resort to roadside parking, which can be inconvenient. Improved lighting and assistance from service staff would enhance the parking experience.
Throughout the hotel, the staff are praised for their friendly, enthusiastic and professional service. The front desk personnel are particularly helpful and responsive to guests’ needs, contributing significantly to a pleasant stay.
Overall, Naruwan Galaxy Hotel offers a comfortable, clean and relaxing environment with excellent amenities, particularly for families. While there are areas for improvement, especially concerning dinner service and parking, the hotel's friendly staff and serene setting make it a desirable choice for travelers visiting Taitung.
Hotel Taking Steps Towards Sustainability
As a property within the Naruwan Group, this hotel is part of a larger organization that has publicly stated its commitment to sustainable tourism practices and environmental responsibility in the Taitung region.
Hotel with Spa
This hotel features a year-round outdoor pool and a spa centre.
Family Friendly Hotel
This hotel can accommodate families and offers various amenities.
Hotel with Swimming Pool
This hotel offers a year-round outdoor pool and a spa center, providing guests with a relaxing and enjoyable stay. Free private parking is available.
Outdoor Pool
Business Hotel
The Naruwan Galaxy Hotel offers a comfortable stay with well-appointed rooms. It's a good option for business travelers seeking relaxation and convenience.
Hotel with Parking
The Naruwan Galaxy Hotel provides parking facilities for guests. It is appreciated for its convenient location and services, making it suitable for travelers with cars.
EV charging stations
Accessible Hotel
Naruwan Galaxy Hotel is listed as an accessible hotel and explicitly allows guide dogs, while strictly prohibiting other pets. It features a year-round outdoor pool and a spa center, with free private parking available on site.
Hotel with EV Charging Stations
The Naruwan Galaxy Hotel offers EV charging facilities, including a YES charging station and is also mentioned in relation to EVOASIS charging, providing guests with options to power their electric vehicles.
3-Star Hotel
This hotel is known for its comfortable rooms and convenient amenities. It offers a pleasant stay with easy access to local attractions and dining options.
Hotel with Outdoor Pool
Guest Reviews
Situated just 10-15 minutes away from downtown Taitung, the Naruwan Galaxy Hotel offers guests a serene and tranquil retreat away from the hustle and bustle of the city center. While some guests find the location to be slightly remote, the hotel compensates with its peaceful environment and beautiful scenery, including relaxing views of the mountains and nearby pastoral landscapes. Convenient parking, a good onsite parking lot and proximity to the train station also add to its appeal.
The hotel boasts comfortable accommodations and excellent facilities, such as a swimming pool and hot spring area, perfect for a relaxing stay. Many visitors appreciate the quiet and calming atmosphere around the hotel, ideal for unwinding. Despite being in an industrial and suburban area with some undeveloped surroundings, guests find the location adequately convenient for accessing the city's attractions by car. Overall, the Naruwan Galaxy Hotel is a lovely choice for travelers seeking a quiet and comfortable environment with easy vehicular access to Taitung’s city center.
Reviewing the breakfast experience at Naruwan Galaxy Hotel reveals a mix of impressions. On the positive side, guests frequently praise the abundance and variety of breakfast options, including both Chinese and Western dishes. Terms like rich, diverse and delicious are commonly used to describe the array of choices with particular highlights being the buffet's wide selection, freshly cooked omelettes and local delicacies like seafood porridge and pig blood soup.
Many reviewers find the breakfast to be a standout part of their stay, mentioning high-quality and tasty offerings. The breakfast often earns accolades for its freshness and for exceeding expectations, making it feel worth recommending. Some guests also enjoy the ample seating arrangements and convenient parking associated with the breakfast experience.
However, there are recurring criticisms as well. Crowded conditions and long queues during peak times are frequently noted, along with occasional slow replenishment of dishes. Some guests find the breakfast options to be too limited or monotonous, mentioning a lack of innovation and variety on consecutive days. Issues like poor organization, unappetizing specific items (e.g., watery rice porridge, hard French fries) and the presence of insects around the food were also brought up.
In summary, while the Naruwan Galaxy Hotel's breakfast generally receives high marks for its variety, taste and generous portions, there are areas needing improvement, particularly regarding the efficiency of service and variety of options during peak times.
Naruwan Galaxy Hotel receives mixed reviews for its dining services, especially concerning dinner. Several guests express dissatisfaction with the overall quality of the food and the organization of meal services during peak times, such as the Chinese New Year's Eve dinner and spring festival. The buffet, priced at 748 yuan, is particularly criticized for its poor quality and presentation.
While breakfast seems to be a highlight for many with guests praising its excellent selection and the friendliness of the staff, dinner service often falls short. Complaints include slow service, insufficient vegetarian options and basic or unappealing dishes. There have also been mentions of cleanliness issues in the restaurant, such as dishes and cups not being spotless and an unpleasant smell in the food area.
Though the dinner menu and teppanyaki are not up to the mark, the staff's proactive and friendly demeanor does receive acclaim. The supper, provided until 10 pm, appears to be a nice touch but is also critiqued for being too simple, offering mostly porridge and drinks instead of a more substantial meal.
In summary, while the hotel’s breakfast service garners positive feedback and is considered a good value for money, improvements are needed in dinner preparation, service speed and overall food quality to meet guest expectations.
Rooms at the Naruwan Galaxy Hotel have received a range of feedback from guests. The predominant sentiment is positive, highlighting that the rooms are consistently spacious, clean and comfortable. Many guests appreciate the large size of the rooms, which often feature robust amenities like double beds, refreshments and even smart toilets.
The comfort level is frequently praised with beds described as satisfactory and rooms well-stocked with snacks and supplies. Views from the rooms, particularly those facing the mountains or city, are noted as beautiful and stress-relieving, providing a pleasant backdrop for a relaxing stay.
Despite these positives, there are some areas for improvement. Several reviews remarked on poor sound insulation, both from adjacent rooms and the street. Additionally, cleanliness issues were intermittently mentioned, including dirty floors, dust and occasional poor cleaning performance.
Overall, the rooms at Naruwan Galaxy Hotel offer a spacious and comfortable stay with thoughtful amenities and lovely views, although enhancements in cleaning standards and soundproofing could further elevate the guest experience.
Naruwan Galaxy Hotel offers a varied sleeping experience according to its guests' reviews on the beds. Most guests find the beds to be very comfortable with many emphasizing satisfaction with their bed comfort. The accommodation rooms are also praised for their comfort. Several reviews highlight the beds' large size with mentions of spacious and king-size options, often noted as great features.
However, some mixed feedback does exist. While a significant number of guests appreciate the firmness of the mattresses, others find them too hard or too soft, which affects sleep quality. There are also comments on the beds being too small or narrow for some guests' preferences. Additionally, a few reviews noted issues with bed cleanliness and minor comfort concerns such as noise from the blanket or firmness of pillows.
Overall, the beds at Naruwan Galaxy Hotel generally contribute positively to the sleeping experience, but individual preferences regarding bed size and mattress firmness do influence guest satisfaction.
Naruwan Galaxy Hotel receives mixed feedback on its cleanliness, but predominantly positive notes emerge from the reviews. Guests consistently praise the rooms and general accommodation areas for being clean, tidy and well-maintained. Many describe the environment as comfortable and pleasant with a bright, welcoming atmosphere. The public facilities, including the breakfast area, are frequently highlighted for their cleanliness and the quality of service.
However, it is evident that there are areas in need of improvement. Some guests have noted issues with poor soundproofing, dust and dirt in certain spots like under the beds and inside wardrobes. Specific complaints also mention the presence of hair from previous guests, unsatisfactory floor cleaning, mold in the bathrooms and an unpleasant odor in some rooms. The cleanliness of certain amenities such as the pool and shower areas also drew criticism with some pointing out that these facilities require more attention to maintenance.
Despite these drawbacks, the overall sentiment remains favorable, mainly due to the hotel's efforts to provide a neat and comfortable experience, alongside courteous housekeeping staff and an appealing, clean ambiance that many guests appreciate.
The staff at Naruwan Galaxy Hotel generally receives high praise for their friendly and enthusiastic service. Most guests describe the front desk personnel as particularly helpful, polite and professional. The staff is noted for being attentive and quick to respond to guests' needs, from providing detailed parking information to delivering luggage to rooms. Notably, certain staff members stand out for their exceptional service; for example, a counter lady efficiently packaged and sent back guest items and a female staff member's professional and naturally friendly attitude was highlighted at reception.
Despite these positive sentiments, a few reviews mention instances where communication skills and service attitudes needed improvement, particularly during the early morning shifts or at check-out. There were also isolated reports of unfriendliness or unprofessional behavior from some night staff and specific service members.
Overall, guests' experiences with staff are overwhelmingly positive, featuring adjectives like friendly, kind and enthusiastic. The dedication and professionalism of the hotel staff greatly enhance the overall customer experience, making up for occasional lapses in service quality. Staff training appears to be a significant strength, ensuring that most interactions are pleasant and welcoming.
Visitors to the Naruwan Galaxy Hotel often comment positively on the hotel’s Wi-Fi services. Guests can enjoy Wi-Fi availability throughout the entire premises and it is free of charge. Many praise its high-speed and reliable connections, noting that the Wi-Fi works great and is particularly high-quality. Complimentary, powerful Wi-Fi is also available, making it convenient for those who need to stay connected.
However, there are a few areas for improvement. Some guests experience slower Wi-Fi speeds, particularly when the network is under heavy usage. The pool area seems to suffer the most with some guests noting there is no Wi-Fi signal there. Additionally, a few reviews mention that the Wi-Fi can sometimes be unstable and difficult to connect to.
Overall, while the majority of visitors find the Wi-Fi to be dependable and fast, there are occasional issues with connectivity and speed in specific areas and during peak times.
Nestled in the heart of the Naruwan Galaxy Hotel, the spa and wellness facilities offer a mixed experience that leans strongly towards relaxation and enjoyment. Highlights include the extensive array of spa pools and hot springs available to guests with options to soak both indoors and outdoors. Guests frequently mention the comfort and cleanliness of the environment, making it a great spot to unwind. Kids particularly enjoy the spa pool, which, despite being small, is perfect for their entertainment.
The presence of hot springs and saunas is a significant advantage and the water quality in both the hot springs and swimming pool is consistently praised for its clarity. Free access to these facilities adds to the appeal, offering guests ample opportunity to relax without additional costs.
However, some reviews point out that the equipment in the spa is aging and occasionally malfunctioning. Issues like broken massage functions, inconsistent water temperatures and poor maintenance of some facilities detract from the overall experience. The spa area itself, though not large, is deemed sufficient to keep both adults and children entertained.
Most guests find the spa very good or even wonderful, enjoying the comfortable environment and extensive facilities. Despite some drawbacks with equipment and service, the hotel's spa remains a valuable asset for guests seeking relaxation and wellness during their stay.
The Naruwan Galaxy Hotel features an array of swimming pool facilities that generally receive positive remarks from guests. The hotel boasts both indoor and outdoor heated pools, making it enjoyable for swimming in various weather conditions. Cleanliness is a standout feature with many guests noting the well-maintained state of the pools and the good quality of water. Families with children particularly appreciate the pool, as it offers great fun for kids, making it a highlight for family trips.
However, there are a few areas where the pool facilities could improve. The pool tends to get crowded and is relatively small, which might limit the experience for some guests. Additionally, the pool area has issues with mosquitoes, especially at night, which affects both adults and children. The requirement to wear swimming caps in the spa and the strong smell of chlorine are minor inconveniences noted by some guests.
The hotel also offers a variety of other amenities such as a spa, sauna, small garden and game room, providing a relaxing and entertaining environment. Despite its small size, the pool remains a significant attraction, especially for children and contributes positively to the overall experience at the Naruwan Galaxy Hotel.
Parking at Naruwan Galaxy Hotel tends to be a mixed experience for guests. On the positive side, many find the hotel’s parking to be convenient with both an underground parking lot and surface parking available. The outdoor parking lot is ample and generally easy to navigate, although roadside parking is also an option and considered convenient by some guests. However, the hotel struggles with insufficient parking spaces, particularly in the underground lot, leading to a frequent shortage of available spots. This often requires guests to park on the roadside, which can be inconvenient for those arriving late or needing to leave and return during their stay. The lack of service staff to assist with parking and poor lighting at night further compounds the issue. While the parking facilities themselves are seen as well-organized and convenient when spaces are available, the limited capacity remains a significant drawback.
Naruwan Galaxy Hotel is highly recommended for families looking for a comfortable and enjoyable stay. The hotel shines with its family-friendly atmosphere, offering numerous facilities that cater specifically to children. From spacious family rooms equipped with bunk beds to dedicated play areas and a game room, kids are bound to have a great time.
The breakfast options are diverse and cater well to family needs, although a few guests noted the absence of child seats. The hotel boasts a swimming pool and a leisure area that are perfect for family trips, along with special arrangements like children's pools and a spa pool for some extra fun. The children's swimming facilities are particularly praised, ensuring that even the little ones can enjoy their time safely.
While some minor issues like the presence of mosquitoes in the indoor hot spring were noted, the overall sentiment remains positive. The service staff at both the counter and the restaurant are described as enthusiastic, contributing to the pleasant experience. Baby supplies are thoroughly provided, making stays with young children comfortable and convenient.
Overall, Naruwan Galaxy Hotel is highly suitable for families, offering good value for money and a variety of activities and facilities that keep children entertained and happy, ensuring a memorable family vacation.
Naruwan Galaxy Hotel offers several business-friendly amenities, making it a practical choice for business travelers. The hotel features a 24x7 business center equipped with free printing services and the availability of laptops for rent. Additionally, the hotel provides accounting services and complimentary business meeting rooms, which can be very convenient for those needing to host meetings or work on the go.
While the hardware facilities are commendable, guests have reported several areas for improvement. The WiFi and Internet connectivity have been described as somewhat unstable, which could be a deterrent for those needing reliable access for work. Furthermore, the TV services also fall short in meeting guests' expectations.
A significant concern for guests is the hotel’s inadequate soundproofing. Numerous reviews indicate that the rooms are not well-insulated, leading to noise from adjacent rooms and outside, particularly from windows on higher floors that are not airtight. These issues might disrupt those looking for a quiet environment to relax or work in after a long day.
In summary, Naruwan Galaxy Hotel has notable amenities that cater to business travelers, such as round-the-clock business support and conference facilities. However, potential guests should be aware of the inconsistent Internet connection and considerable soundproofing issues that may affect their stay.
Naruwan Galaxy Hotel offers commendable accessibility features for guests with disabilities. The hotel entrance, buildings, bathrooms and restrooms are wheelchair accessible, ensuring ease of movement throughout the premises. Guests can also access the swimming pool area via wheelchair. The availability of spacious rooms makes the hotel suitable for families with children. Additionally, accessible parking spaces are provided for those traveling by car. Guests can enjoy the convenience of free bicycle rentals, including special provisions for disabled guests. The hotel's breakfast options, while decent, could benefit from more variety. Overall, the hotel is well-equipped to accommodate guests with disabilities, providing a comfortable and accessible stay.
The outdoor pool at Naruwan Galaxy Hotel is a standout feature that has garnered much praise from guests. It is described as large, well-maintained and part of a beautiful outdoor area. The pool facilities include both outdoor and indoor pools, providing ample options for swimming enthusiasts. Families with children particularly enjoy the outdoor area with a separate children's pool ensuring the little ones have a dedicated space to play. Although some guests found the pool slightly shallow and occasionally crowded, the overall environment is highly regarded, offering a good-sized pool ideal for outdoor activities. With the park extending its hours until 10 pm, there's plenty of time to soak up the ambiance and enjoy a swim under the stars.
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Location
The hotel boasts comfortable accommodations and excellent facilities, such as a swimming pool and hot spring area, perfect for a relaxing stay. Many visitors appreciate the quiet and calming atmosphere around the hotel, ideal for unwinding. Despite being in an industrial and suburban area with some undeveloped surroundings, guests find the location adequately convenient for accessing the city's attractions by car. Overall, the Naruwan Galaxy Hotel is a lovely choice for travelers seeking a quiet and comfortable environment with easy vehicular access to Taitung’s city center.
Breakfast
Many reviewers find the breakfast to be a standout part of their stay, mentioning high-quality and tasty offerings. The breakfast often earns accolades for its freshness and for exceeding expectations, making it feel worth recommending. Some guests also enjoy the ample seating arrangements and convenient parking associated with the breakfast experience.
However, there are recurring criticisms as well. Crowded conditions and long queues during peak times are frequently noted, along with occasional slow replenishment of dishes. Some guests find the breakfast options to be too limited or monotonous, mentioning a lack of innovation and variety on consecutive days. Issues like poor organization, unappetizing specific items (e.g., watery rice porridge, hard French fries) and the presence of insects around the food were also brought up.
In summary, while the Naruwan Galaxy Hotel's breakfast generally receives high marks for its variety, taste and generous portions, there are areas needing improvement, particularly regarding the efficiency of service and variety of options during peak times.
Dinner
While breakfast seems to be a highlight for many with guests praising its excellent selection and the friendliness of the staff, dinner service often falls short. Complaints include slow service, insufficient vegetarian options and basic or unappealing dishes. There have also been mentions of cleanliness issues in the restaurant, such as dishes and cups not being spotless and an unpleasant smell in the food area.
Though the dinner menu and teppanyaki are not up to the mark, the staff's proactive and friendly demeanor does receive acclaim. The supper, provided until 10 pm, appears to be a nice touch but is also critiqued for being too simple, offering mostly porridge and drinks instead of a more substantial meal.
In summary, while the hotel’s breakfast service garners positive feedback and is considered a good value for money, improvements are needed in dinner preparation, service speed and overall food quality to meet guest expectations.
Rooms
The comfort level is frequently praised with beds described as satisfactory and rooms well-stocked with snacks and supplies. Views from the rooms, particularly those facing the mountains or city, are noted as beautiful and stress-relieving, providing a pleasant backdrop for a relaxing stay.
Despite these positives, there are some areas for improvement. Several reviews remarked on poor sound insulation, both from adjacent rooms and the street. Additionally, cleanliness issues were intermittently mentioned, including dirty floors, dust and occasional poor cleaning performance.
Overall, the rooms at Naruwan Galaxy Hotel offer a spacious and comfortable stay with thoughtful amenities and lovely views, although enhancements in cleaning standards and soundproofing could further elevate the guest experience.
Beds
However, some mixed feedback does exist. While a significant number of guests appreciate the firmness of the mattresses, others find them too hard or too soft, which affects sleep quality. There are also comments on the beds being too small or narrow for some guests' preferences. Additionally, a few reviews noted issues with bed cleanliness and minor comfort concerns such as noise from the blanket or firmness of pillows.
Overall, the beds at Naruwan Galaxy Hotel generally contribute positively to the sleeping experience, but individual preferences regarding bed size and mattress firmness do influence guest satisfaction.
Cleanliness
However, it is evident that there are areas in need of improvement. Some guests have noted issues with poor soundproofing, dust and dirt in certain spots like under the beds and inside wardrobes. Specific complaints also mention the presence of hair from previous guests, unsatisfactory floor cleaning, mold in the bathrooms and an unpleasant odor in some rooms. The cleanliness of certain amenities such as the pool and shower areas also drew criticism with some pointing out that these facilities require more attention to maintenance.
Despite these drawbacks, the overall sentiment remains favorable, mainly due to the hotel's efforts to provide a neat and comfortable experience, alongside courteous housekeeping staff and an appealing, clean ambiance that many guests appreciate.
Staff
Despite these positive sentiments, a few reviews mention instances where communication skills and service attitudes needed improvement, particularly during the early morning shifts or at check-out. There were also isolated reports of unfriendliness or unprofessional behavior from some night staff and specific service members.
Overall, guests' experiences with staff are overwhelmingly positive, featuring adjectives like friendly, kind and enthusiastic. The dedication and professionalism of the hotel staff greatly enhance the overall customer experience, making up for occasional lapses in service quality. Staff training appears to be a significant strength, ensuring that most interactions are pleasant and welcoming.
Wi-Fi
However, there are a few areas for improvement. Some guests experience slower Wi-Fi speeds, particularly when the network is under heavy usage. The pool area seems to suffer the most with some guests noting there is no Wi-Fi signal there. Additionally, a few reviews mention that the Wi-Fi can sometimes be unstable and difficult to connect to.
Overall, while the majority of visitors find the Wi-Fi to be dependable and fast, there are occasional issues with connectivity and speed in specific areas and during peak times.
Spa
The presence of hot springs and saunas is a significant advantage and the water quality in both the hot springs and swimming pool is consistently praised for its clarity. Free access to these facilities adds to the appeal, offering guests ample opportunity to relax without additional costs.
However, some reviews point out that the equipment in the spa is aging and occasionally malfunctioning. Issues like broken massage functions, inconsistent water temperatures and poor maintenance of some facilities detract from the overall experience. The spa area itself, though not large, is deemed sufficient to keep both adults and children entertained.
Most guests find the spa very good or even wonderful, enjoying the comfortable environment and extensive facilities. Despite some drawbacks with equipment and service, the hotel's spa remains a valuable asset for guests seeking relaxation and wellness during their stay.
Pool
However, there are a few areas where the pool facilities could improve. The pool tends to get crowded and is relatively small, which might limit the experience for some guests. Additionally, the pool area has issues with mosquitoes, especially at night, which affects both adults and children. The requirement to wear swimming caps in the spa and the strong smell of chlorine are minor inconveniences noted by some guests.
The hotel also offers a variety of other amenities such as a spa, sauna, small garden and game room, providing a relaxing and entertaining environment. Despite its small size, the pool remains a significant attraction, especially for children and contributes positively to the overall experience at the Naruwan Galaxy Hotel.
Parking
Family
The breakfast options are diverse and cater well to family needs, although a few guests noted the absence of child seats. The hotel boasts a swimming pool and a leisure area that are perfect for family trips, along with special arrangements like children's pools and a spa pool for some extra fun. The children's swimming facilities are particularly praised, ensuring that even the little ones can enjoy their time safely.
While some minor issues like the presence of mosquitoes in the indoor hot spring were noted, the overall sentiment remains positive. The service staff at both the counter and the restaurant are described as enthusiastic, contributing to the pleasant experience. Baby supplies are thoroughly provided, making stays with young children comfortable and convenient.
Overall, Naruwan Galaxy Hotel is highly suitable for families, offering good value for money and a variety of activities and facilities that keep children entertained and happy, ensuring a memorable family vacation.
Business
While the hardware facilities are commendable, guests have reported several areas for improvement. The WiFi and Internet connectivity have been described as somewhat unstable, which could be a deterrent for those needing reliable access for work. Furthermore, the TV services also fall short in meeting guests' expectations.
A significant concern for guests is the hotel’s inadequate soundproofing. Numerous reviews indicate that the rooms are not well-insulated, leading to noise from adjacent rooms and outside, particularly from windows on higher floors that are not airtight. These issues might disrupt those looking for a quiet environment to relax or work in after a long day.
In summary, Naruwan Galaxy Hotel has notable amenities that cater to business travelers, such as round-the-clock business support and conference facilities. However, potential guests should be aware of the inconsistent Internet connection and considerable soundproofing issues that may affect their stay.
Accessible
Outdoor Pool
Yes, Naruwan Galaxy Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Naruwan Galaxy Hotel.
No, Naruwan Galaxy Hotel doesn't allow dogs.
Yes, parking facilities are available at Naruwan Galaxy Hotel.
No, Naruwan Galaxy Hotel doesn't have a gym.
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