Mandarin Palace Hotel & Spa
Tangier
35.78760800,
-5.75911400
,
Avenue Mohamed Vi - Ghandouri، Avenue Du Front De Mer,
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Info
Summary of reviewsMandarin Palace Hotel & Spa enjoys a stellar location just 100 meters from the beach, offering stunning views of the sea and surrounding bay. Its proximity to El Ghandouri Beach and local amenities such as cafes, restaurants and the marina provides both a picturesque and convenient setting. While a bit removed from the city center, its tranquil ambiance is ideal for those seeking peace and quiet, although transportation may need to be pre-arranged due to its hillside position.
The breakfast experience at the hotel is generally positive with guests praising the abundant and varied offerings, as well as the magnificent sea views from the restaurant. Staff members such as Ilyas and Mr. Otman receive high praise for their exceptional service. Although there are occasional complaints about repetition and cleanliness, the overall consensus is that the breakfast is satisfactory.
Dining at the hotel features mostly positive reviews with guests enjoying excellent culinary dishes, warm atmosphere and good service. However, some noted lengthy wait times, cold food and high prices as areas needing improvement. Despite this, the overall dining experience remains favorable.
Rooms are spacious, clean and beautifully decorated, often offering breathtaking views of the sea or mountains. Guests appreciate the comfort of king-sized beds and modern decor. However, there are reports of noise from traffic, cleanliness inconsistencies and issues with room features like faulty equipment and missing amenities.
Cleanliness at the hotel receives mixed reviews. While many guests find their rooms clean and comfortable, issues such as dirty carpets, stained sheets and insect presence detract from the overall experience. Despite these criticisms, those who encountered well-maintained accommodations generally enjoyed a pleasant stay.
The staff at Mandarin Palace Hotel & Spa are frequently described as friendly, welcoming and professional, significantly enhancing the guest experience. Individuals like Arsel, Noufissa, Elias and others receive special mention for their exceptional service.
The free wifi service at the hotel presents a mixed experience. While available and sometimes fast, it is generally deemed unreliable with inconsistent coverage and occasional slow speeds.
The proximity to a splendid beach is a standout feature with guests consistently praising its well-maintained and beautiful environment. However, noise from nearby beach clubs and the absence of a swimming pool due to renovations are noted drawbacks.
Family travelers find the hotel accommodating and kid-friendly with a welcoming environment for children. Special occasions and room service food add to the overall positive family experience.
The beds at the hotel receive mixed feedback. While many guests find them comfortable, issues such as dirty and stained sheets, broken bed frames and unpleasant smells are significant detractors.
For business travelers, Mandarin Palace Hotel & Spa is deemed convenient and commendable, meeting essential business standards and providing easy access to business areas. The hotel is recommended for both professional and personal stays.
Overall, Mandarin Palace Hotel & Spa stands out for its excellent location, warm staff and picturesque views, though there are areas for improvement, particularly in room maintenance, dining service efficiency and wifi reliability.
Categories
The breakfast experience at the hotel is generally positive with guests praising the abundant and varied offerings, as well as the magnificent sea views from the restaurant. Staff members such as Ilyas and Mr. Otman receive high praise for their exceptional service. Although there are occasional complaints about repetition and cleanliness, the overall consensus is that the breakfast is satisfactory.
Dining at the hotel features mostly positive reviews with guests enjoying excellent culinary dishes, warm atmosphere and good service. However, some noted lengthy wait times, cold food and high prices as areas needing improvement. Despite this, the overall dining experience remains favorable.
Rooms are spacious, clean and beautifully decorated, often offering breathtaking views of the sea or mountains. Guests appreciate the comfort of king-sized beds and modern decor. However, there are reports of noise from traffic, cleanliness inconsistencies and issues with room features like faulty equipment and missing amenities.
Cleanliness at the hotel receives mixed reviews. While many guests find their rooms clean and comfortable, issues such as dirty carpets, stained sheets and insect presence detract from the overall experience. Despite these criticisms, those who encountered well-maintained accommodations generally enjoyed a pleasant stay.
The staff at Mandarin Palace Hotel & Spa are frequently described as friendly, welcoming and professional, significantly enhancing the guest experience. Individuals like Arsel, Noufissa, Elias and others receive special mention for their exceptional service.
The free wifi service at the hotel presents a mixed experience. While available and sometimes fast, it is generally deemed unreliable with inconsistent coverage and occasional slow speeds.
The proximity to a splendid beach is a standout feature with guests consistently praising its well-maintained and beautiful environment. However, noise from nearby beach clubs and the absence of a swimming pool due to renovations are noted drawbacks.
Family travelers find the hotel accommodating and kid-friendly with a welcoming environment for children. Special occasions and room service food add to the overall positive family experience.
The beds at the hotel receive mixed feedback. While many guests find them comfortable, issues such as dirty and stained sheets, broken bed frames and unpleasant smells are significant detractors.
For business travelers, Mandarin Palace Hotel & Spa is deemed convenient and commendable, meeting essential business standards and providing easy access to business areas. The hotel is recommended for both professional and personal stays.
Overall, Mandarin Palace Hotel & Spa stands out for its excellent location, warm staff and picturesque views, though there are areas for improvement, particularly in room maintenance, dining service efficiency and wifi reliability.
Luxury Hotel
This 5-star hotel offers elegant accommodation with a rooftop swimming pool, sun terrace, and on-site restaurants. It provides a refined universe in its rooms and suites, with some offering views of the bay.
Hotel near The Beach
Situated on Avenue Mohamed VI, Mandarin Palace Hotel & Spa is very close to the beach. The spa offers relaxation after a day by the sea.
Hotel with Spa
This hotel offers a full-service spa where guests can indulge in Swedish massages, and unwind by hot springs/mineral springs, a sauna, steam room, and hot tub. It also features a rooftop swimming pool and a seasonal outdoor pool, enhancing the spa experience.
Hotel with Parking
The hotel features free private parking for its guests. Valet parking is also among the services offered for convenient vehicle handling.
5-Star Hotel
Offers a luxurious stay with its spa facilities and prime location on Avenue Mohamed VI. It features comfortable rooms and various amenities for relaxation and convenience.
Hotel with Outdoor Pool
This 5-star hotel stands out with both an outdoor swimming pool and a rooftop swimming pool, offering guests a sun terrace and different poolside environments.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Guest Reviews
Nestled just 100 meters from the beach, Mandarin Palace Hotel & Spa boasts a prime location that many guests appreciate. With stunning views of the sea and proximity to El Ghandouri Beach, the hotel offers picturesque scenery right from its restaurant and rooms. Convenience is key, as it’s within walking distance to the beach, marina and many popular restaurants and cafes. Guests frequently highlighted its strategic position, making it easily accessible to key places with a short taxi ride.
Despite being a bit removed from the bustling city center, this positioning provides a more tranquil stay, ideal for those seeking peace and quiet. This quiet setting, however, might pose a challenge with transportation unless pre-arranged, given the hotel’s placement atop a hill. The surrounding area, while tranquil, has received some feedback regarding its suitability for a four-star stay with some parts seeming neglected or poorly maintained.
Overall, the hotel’s seafront locale, panoramic bay views and proximity to amenities make it a favored choice for those visiting the region, especially if a peaceful retreat is a priority.
Guests of Mandarin Palace Hotel & Spa have shared diverse opinions about the breakfast experience. Many reviews commend the breakfast for being abundant, varied and delicious with a particular highlight on the magnificent sea view from the restaurant. The staff, particularly individuals such as Ilyas and Mr. Otman, receive high praise for their exceptional service, contributing significantly to the positive dining experience.
Several guests enjoyed the hearty and complete selection available and appreciated the Ramadan-specific Shour for its variety and generosity. The breakfast buffet is often described as well-stocked and generous with a special mention of Moroccan specialties, which many found delightful and original.
However, some guests felt that the breakfast offerings were limited and repetitive, not living up to the expectations of a five-star establishment. There were occasional mentions of poor quality and lack of cleanliness and a few guests even missed breakfast due to timing issues or staff mishaps. Despite these negative remarks, the consensus remains favorable with many guests finding the breakfast more than satisfactory, if somewhat varied in consistency.
The dining experience at Mandarin Palace Hotel & Spa features both strong positives and a few areas for improvement. Guests praise the excellent dining options available, highlighting the irresistible culinary dishes and delicious food across the different dining venues, including the Brasserie de Paris. The restaurant offers a warm atmosphere and great service, complemented by a good menu with decent dinner prices. Room service food is also applauded for its deliciousness.
However, there are some drawbacks mentioned. While the restaurant serves dinner with an amazing view, some guests reported lengthy wait times and instances of food being served cold. A few found certain dishes, such as the pasta, to be too spicy but appreciated the staff's willingness to replace it. On the downside, the restaurant is criticized for being quite expensive with some diners suggesting that eating at nearby seaside cafes may be more cost-effective. One particularly disappointing review mentioned an overpriced and poorly-tasting steak.
Overall, the dining at Mandarin Palace Hotel & Spa is marked by excellent and delicious dishes with room for improvement in terms of pricing and service efficiency.
The rooms at Mandarin Palace Hotel & Spa offer a mix of experiences with some guests enjoying the benefits of spacious, clean and beautifully decorated accommodations, often with breathtaking views of the sea or mountains. Many found their rooms to be very comfortable, particularly appreciating the king-sized beds and modern decor. The newly renovated suites and well-decorated rooms received positive mentions for their elegance and cleanliness.
However, several reviews highlighted areas needing improvement. Issues such as noise from main street traffic, lack of soundproofing and faulty or inadequate room features like missing bathroom doors, broken hangers and malfunctioning bathroom equipment were noted by guests. Cleanliness also varied with some rooms displaying dirty carpets, stained sheets and the occasional presence of insects. Moreover, basic amenities like soap, bathtub when requested, slippers or an iron were sometimes missing, leading to inconvenience.
Guests also experienced inconsistent cleaning services with some rooms not ready for occupancy upon arrival and instances of construction disturbances. Traffic noise was a recurrent concern for rooms facing busy roads, affecting the overall tranquility.
Overall, while the hotel's rooms can provide a comfortable and visually pleasing stay, potential guests should be aware of the variations in room quality and amenities to better manage their expectations.
The beds at Mandarin Palace Hotel & Spa evoke mixed sentiments among guests. On the positive side, many found the beds to be very comfortable with numerous mentions of the beds being incredibly relaxing and fitted with excellent bedding. Some guests enjoyed the luxury of a king-size bed and expressed satisfaction with the overall comfort of their sleep experience.
However, the reviews point to some considerable downsides. There have been frequent complaints about bed frames with slats that fall out easily and even instances of broken beds. Issues of cleanliness are a recurring theme with reports of dirty and stained sheets, discolored bedding and pillows. Some guests also highlighted unpleasant smells emanating from the bedding, making it difficult to sleep. A few remarked on misshapen beds and defective mattresses, further indicating a need for improvement in maintenance and hygiene.
Overall, while the comfort level of the beds themselves is often praised, the cleanliness and structural integrity of the bedding and surrounding furniture appear to have significant room for improvement at Mandarin Palace Hotel & Spa.
Mandarin Palace Hotel & Spa garners mixed reviews regarding cleanliness, though several guests highlight the positive aspects. Many visitors appreciate the clean rooms, describing them as spacious and comfortable with modern amenities and diligent daily housekeeping. The hotel itself is often noted as clean, quiet and well-maintained in general, contributing to a comfortable stay for many guests.
However, there are significant concerns that detract from the overall experience. Some guests report issues with dirty carpets, stained sheets and dust accumulation in the rooms. Specific criticisms include unclean bathrooms, lack of soundproofing and instances of poor maintenance such as broken doors and small, poorly-kept showers. Additionally, several reviewers mention problems with insect infestations and dirty mini-fridges.
Despite the mixed feedback, those who encountered clean and tidy accommodations seemed to have a pleasant stay, enjoying the hotel's proximity to the city center and friendly front desk staff. The morning breakfast, when mentioned, also received positive notes. Overall, while the hotel has its merits, there is a notable inconsistency in maintaining the high cleanliness standards expected by discerning travelers.
The overall sentiment about the staff at Mandarin Palace Hotel & Spa is overwhelmingly positive. Guests frequently describe the staff as friendly, welcoming and helpful, often singling out individuals like Arsel, Noufissa, Elias, Nabil, Ilyas, Othman and Fatima for exceptional service. Many guests mention the professional and attentive nature of the staff with particular praise for their kindness and responsiveness to requests.
Notably, the reception team, including names like Mr. Othmane and Khaoula, receives commendation for their professionalism and availability. Restaurant staff also earn high marks for their service with guests appreciating the attentiveness and friendliness of servers like Elyes and Oussama. Instances of staff going above and beyond to make stays enjoyable, including acts like providing Moroccan Tea as a welcome drink or assisting with luggage from the car, are highlighted.
Although there are minor mentions of uncleanliness and occasional intrusions or loud behavior by the staff, these seem to be exceptions rather than the norm. The overall guest experience is significantly enhanced by the quality and demeanor of the staff, contributing to a warm, welcoming atmosphere throughout the hotel.
The wifi experience at Mandarin Palace Hotel & Spa presents a mixed landscape for guests. On the positive side, there is free wifi available in the rooms and some guests have enjoyed fast wifi access. However, the overall wifi quality has been described as sometimes erratic with issues such as slow speeds compelling some guests to rely on their personal mobile data. While some areas offer strong connectivity, others might suffer from weak or non-existent wifi. In addition, specific details and pricing information about wifi access are not clearly provided. Overall, while the hotel offers complimentary internet, the reliability and coverage could benefit from improvements.
Mandarin Palace Hotel & Spa boasts a prime location just 100 meters from a splendid beach, making it an excellent choice for beach lovers. Guests consistently mention the beach experience positively, highlighting its brand-new, well-maintained beachfront. The close proximity to the beach, just a few steps away, allows for easy access and convenience. Visitors enjoy the beautiful and expansive ocean views from the beach, creating a picturesque setting for relaxation. While the beach itself is public, its upkeep and the quality of the environment receive commendations.
However, it is worth noting that some guests found the music volume at the nearby beach club to be excessively loud and the beach's proximity to the road contributed to a noisy environment at times. Additionally, those looking forward to using a swimming pool might be disappointed, as the pool at the hotel has been closed for renovations, making the beach the primary water feature. Overall, the beach near Mandarin Palace Hotel & Spa offers a significant positive aspect of guests' stays with its natural beauty and convenient location standing out, despite a few noise-related drawbacks.
Mandarin Palace Hotel & Spa is family-friendly and offers several features dedicated to ensuring a pleasant stay for both children and adults. There are several families often seen on the same floor, indicating a welcoming environment for those visiting with kids. The establishment is generally hailed for its kid-friendly aspects, making it an attractive option for holiday stays with the little ones. Visitors have noted the delight of room service food, enhancing the overall family experience. The staff's joviality during special occasions like Ramadan adds to the warmth felt by families during their stay, making it a notable place to consider for family vacations.
Mandarin Palace Hotel & Spa proves to be an excellent venue for business travelers. It not only meets necessary business standards but also provides quick access to the business area, making it convenient for those on professional visits. The service delivery is commendable, enhancing the overall business experience. While specific comments on business-related amenities were sparse, the hotel caters well to both personal and professional stays. Many have found it to be ideal for a business stay, suggesting it for business meetings and recommending it for tourists in town for business purposes.
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Location
Despite being a bit removed from the bustling city center, this positioning provides a more tranquil stay, ideal for those seeking peace and quiet. This quiet setting, however, might pose a challenge with transportation unless pre-arranged, given the hotel’s placement atop a hill. The surrounding area, while tranquil, has received some feedback regarding its suitability for a four-star stay with some parts seeming neglected or poorly maintained.
Overall, the hotel’s seafront locale, panoramic bay views and proximity to amenities make it a favored choice for those visiting the region, especially if a peaceful retreat is a priority.
Breakfast
Several guests enjoyed the hearty and complete selection available and appreciated the Ramadan-specific Shour for its variety and generosity. The breakfast buffet is often described as well-stocked and generous with a special mention of Moroccan specialties, which many found delightful and original.
However, some guests felt that the breakfast offerings were limited and repetitive, not living up to the expectations of a five-star establishment. There were occasional mentions of poor quality and lack of cleanliness and a few guests even missed breakfast due to timing issues or staff mishaps. Despite these negative remarks, the consensus remains favorable with many guests finding the breakfast more than satisfactory, if somewhat varied in consistency.
Dinner
However, there are some drawbacks mentioned. While the restaurant serves dinner with an amazing view, some guests reported lengthy wait times and instances of food being served cold. A few found certain dishes, such as the pasta, to be too spicy but appreciated the staff's willingness to replace it. On the downside, the restaurant is criticized for being quite expensive with some diners suggesting that eating at nearby seaside cafes may be more cost-effective. One particularly disappointing review mentioned an overpriced and poorly-tasting steak.
Overall, the dining at Mandarin Palace Hotel & Spa is marked by excellent and delicious dishes with room for improvement in terms of pricing and service efficiency.
Rooms
However, several reviews highlighted areas needing improvement. Issues such as noise from main street traffic, lack of soundproofing and faulty or inadequate room features like missing bathroom doors, broken hangers and malfunctioning bathroom equipment were noted by guests. Cleanliness also varied with some rooms displaying dirty carpets, stained sheets and the occasional presence of insects. Moreover, basic amenities like soap, bathtub when requested, slippers or an iron were sometimes missing, leading to inconvenience.
Guests also experienced inconsistent cleaning services with some rooms not ready for occupancy upon arrival and instances of construction disturbances. Traffic noise was a recurrent concern for rooms facing busy roads, affecting the overall tranquility.
Overall, while the hotel's rooms can provide a comfortable and visually pleasing stay, potential guests should be aware of the variations in room quality and amenities to better manage their expectations.
Beds
However, the reviews point to some considerable downsides. There have been frequent complaints about bed frames with slats that fall out easily and even instances of broken beds. Issues of cleanliness are a recurring theme with reports of dirty and stained sheets, discolored bedding and pillows. Some guests also highlighted unpleasant smells emanating from the bedding, making it difficult to sleep. A few remarked on misshapen beds and defective mattresses, further indicating a need for improvement in maintenance and hygiene.
Overall, while the comfort level of the beds themselves is often praised, the cleanliness and structural integrity of the bedding and surrounding furniture appear to have significant room for improvement at Mandarin Palace Hotel & Spa.
Cleanliness
However, there are significant concerns that detract from the overall experience. Some guests report issues with dirty carpets, stained sheets and dust accumulation in the rooms. Specific criticisms include unclean bathrooms, lack of soundproofing and instances of poor maintenance such as broken doors and small, poorly-kept showers. Additionally, several reviewers mention problems with insect infestations and dirty mini-fridges.
Despite the mixed feedback, those who encountered clean and tidy accommodations seemed to have a pleasant stay, enjoying the hotel's proximity to the city center and friendly front desk staff. The morning breakfast, when mentioned, also received positive notes. Overall, while the hotel has its merits, there is a notable inconsistency in maintaining the high cleanliness standards expected by discerning travelers.
Staff
Notably, the reception team, including names like Mr. Othmane and Khaoula, receives commendation for their professionalism and availability. Restaurant staff also earn high marks for their service with guests appreciating the attentiveness and friendliness of servers like Elyes and Oussama. Instances of staff going above and beyond to make stays enjoyable, including acts like providing Moroccan Tea as a welcome drink or assisting with luggage from the car, are highlighted.
Although there are minor mentions of uncleanliness and occasional intrusions or loud behavior by the staff, these seem to be exceptions rather than the norm. The overall guest experience is significantly enhanced by the quality and demeanor of the staff, contributing to a warm, welcoming atmosphere throughout the hotel.
Wi-Fi
Beach
However, it is worth noting that some guests found the music volume at the nearby beach club to be excessively loud and the beach's proximity to the road contributed to a noisy environment at times. Additionally, those looking forward to using a swimming pool might be disappointed, as the pool at the hotel has been closed for renovations, making the beach the primary water feature. Overall, the beach near Mandarin Palace Hotel & Spa offers a significant positive aspect of guests' stays with its natural beauty and convenient location standing out, despite a few noise-related drawbacks.
Family
Business
Yes, Mandarin Palace Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mandarin Palace Hotel & Spa.
No, Mandarin Palace Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Mandarin Palace Hotel & Spa.
No, Mandarin Palace Hotel & Spa doesn't have a gym.
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