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Summary of reviewsHotel & Balneario Los Angeles receives generally favorable reviews with many guests noting several positive aspects that contribute to an enjoyable stay. Despite its remote location, the hotel offers a serene and quiet atmosphere, perfect for guests seeking a peaceful retreat. The elevated position provides stunning views of the landscape, which is a highlight for many.
The breakfast experience is mostly praised for its delicious buffet offerings and magnificent mountain views, though some guests feel the included continental breakfast could be more substantial. The restaurant's dinner offerings are commended for their taste and affordability, despite occasional slow service and early closing times.
Rooms at the hotel are mostly described as clean, comfortable and inviting with some providing beautiful mountain views. Guests appreciate the cleanliness and comfort of the bedding, although there are occasional concerns about room size and the adequacy of amenities. Some inconsistencies in room quality and cleanliness, particularly in the pool and bathroom areas, are noted.
The exceptional staff is frequently mentioned as a standout feature with numerous guests praising their friendliness, attentiveness and readiness to assist. The warm and welcoming atmosphere created by the staff significantly enhances the guest experience.
The pool area is a mixed bag with positives including a spacious, family-friendly environment and good-sized pools. However, maintenance and cleanliness issues, such as cold and dirty water, detract from the overall experience.
The hotel is highly recommended for family vacations, offering a tranquil atmosphere and facilities that cater to all generations, making it ideal for creating lasting family memories.
While internet connectivity is an area that needs improvement, the hotel's serene location, comfortable accommodations, friendly staff and good value dining options contribute to a generally positive guest experience. Show more
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Categories
Family Friendly Hotel
This 4-star hotel features a 'Balneario', which is a spa that generally has thermal waters with presumed curative powers. It also features swimming pools and family rooms.
Dog Friendly Hotel
This hotel is pet-friendly.
Dogs Stay Free
Hotel with Swimming Pool
The hotel offers an outdoor pool and water slides. Some rooms have private bathrooms with a spa bathtub.
Pool Water Slide Outdoor Pool
Hotel with Parking
This hotel has parking available. The balneario designation suggests it's a larger property that caters to families and vacationers, which typically includes parking.
Hotel with Outdoor Pool
Located 31 km from Cacahuamilpa National Park, Hotel & Balneario Los Angeles features accommodation with an outdoor swimming pool, a garden and a terrace. It also boasts a restaurant, a water park and a children's playground.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
4-Star Hotel
Hotel where Dogs Stay Free
Hotel with Pool Water Slide
Room Types
King Suite with Spa BathGuests will have a special experience as this suite provides a hot tub and a spa bath. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with mountain views, this suite also features a coffee machine and a flat-screen TV with cable channels. The unit has 1 bed.
Junior SuiteThe hot tub and spa bath are the special features of this suite. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with mountain views, this suite also offers a coffee machine and a flat-screen TV with cable channels. The unit has 1 bed.
King RoomThis double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard Quadruple RoomThis quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Standard Double RoomThis double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Deluxe Triple RoomThis triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
King Room with BalconyThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit has 1 bed.
Queen Room with BalconyThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 1 bed.
Quadruple Room with BalconyThis quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 2 beds.
Queen Room with Two Queen BedsThis quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Hotel & Balneario Los Angeles has garnered mixed reviews regarding its location. The hotel is universally noted for being quite far from the center of Taxco with many guests highlighting the difficulty of accessing the hotel, especially due to ongoing roadworks and the complex topography of the area. The street conditions leading to the hotel are described as challenging, often requiring a car for manageable access.
However, those who are able to navigate the journey are rewarded with a serene and quiet location. The hotel's position on the outskirts provides a peaceful atmosphere, making it an ideal spot for guests looking to escape the hustle and bustle of city life and enjoy a few restful days. Additionally, the elevated position offers beautiful views of the landscape, which many guests appreciate.
Some logistical issues are noted, such as inaccuracies in the Google Maps location and complications with pavement quality, suggesting that not all vehicles can easily reach the hotel. Despite these hurdles, the hotel boasts well-marked access roads and a friendly, accommodating staff. For those with a car or a penchant for tranquility, Hotel & Balneario Los Angeles offers a comfortable stay with stunning views that make the distance worth it.
Breakfast
The breakfast experience at Hotel & Balneario Los Angeles receives mixed feedback from guests. Many reviews highlight the buffet breakfast as being delicious, varied and served at an excellent price with some guests noting the magnificent mountain view as a standout feature. The food quality in the restaurant is often described as very tasty and satisfying.
However, there are multiple comments about the lack of variety in the buffet with some guests suggesting that more options should be included. Additionally, the continental breakfast included with the stay, which consists of only coffee, bread and fruit, seems to disappoint several visitors who expected a more substantial meal.
Overall, while the buffet breakfast receives praise for its taste and presentation, the included continental breakfast falls short for many who were looking for more in terms of variety and quantity. The service at breakfast has also received commendations, adding a positive note to the dining experience.
Dinner
Hotel & Balneario Los Angeles boasts a restaurant with a generally positive reputation for its tasty and delicious food, earning numerous accolades for its delectable buffet and well-prepared dishes. Guests have praised the variety and affordability of the cuisine, particularly highlighting standout dishes. Despite these culinary delights, some concerns have been noted regarding service. Reviews mention that restaurant service can be slow and that operational hours are not always consistent with the restaurant closing as early as 8:30 PM, leading to some inconvenience for late diners. Additionally, while most meals are praised, some guests found certain dishes, such as overcooked chilaquiles, disappointing. While breakfast is minimal, offering just bread, coffee and fruit, many other dining experiences received high marks, contributing to the overall enjoyment of guests' stays.
Rooms
Hotel & Balneario Los Angeles receives mixed but generally positive feedback about its rooms. Many guests appreciate that the rooms are clean, comfortable and well-maintained. They highlight the comfort of the beds, the adequacy of basic amenities and the inviting atmosphere, including some rooms with mountain views from small balconies.
Several reviews mention that rooms are spacious, well-lit and cozy with some guests specifically noting the comfort of extra-large beds and pleasant interior design. However, there are comments indicating that certain rooms are small and lack sufficient natural light or ventilation. The rooms' cleanliness and comfort frequently receive praise, suggesting that housekeeping standards are high.
On the downside, a few guests reported issues such as moldy walls, outdated bedding and small bathrooms. Access to some rooms was noted as difficult and some reviews pointed out the lack of certain amenities like desks, phones and table lamps. Additionally, a few rooms were not as depicted on booking platforms and there were concerns about the absence of air conditioning.
Overall, while the hotel's rooms generally provide a comfortable and clean environment, there are inconsistencies in room size and amenities that potential guests might want to consider.
Beds
Guest reviews of 'Hotel & Balneario Los Angeles' present mixed sentiments about the comfort of the beds. Many visitors found the beds to be very comfortable, noting that they contributed positively to their overall stay. Some guests specifically praised the beds for their comfort, describing them as a highlight of their experience. In addition, several reviewers appreciated the cleanliness of the beds and rooms.
However, not all feedback was positive. Some guests reported that the mattresses were uncomfortable or hard with specific issues like feeling the springs or the bed making noise. There were also mentions of hygiene concerns, such as finding hairs on the bed. Occasionally, the pillows were deemed too soft contributing to a less than ideal sleep quality.
Overall, while many guests enjoyed a comfortable night's rest, inconsistencies with bed comfort and cleanliness were noted by several visitors.
Cleanliness
Hotel & Balneario Los Angeles garners mixed reviews on cleanliness with many guests praising the immaculate state of the rooms and the overall facilities. Numerous reviewers highlight that the hotel is very clean, noting that the rooms are particularly well-maintained and comfortable. The facilities, including the spa and general hotel areas, are frequently described as clean and pleasant, contributing to an overall positive impression of the hotel's hygiene standards.
The pool area, while often noted as clean by some guests, received several complaints about its upkeep with multiple mentions of it being neglected and dirty. Issues extend to the poolside facilities and bathrooms as well with reports of unpleasant odors and unclean conditions detracting from the experience.
Some guests also encountered significant problems with dirty bedding, mold and general bathroom cleanliness. Instances of dirty sheets, smelly towels and moldy walls were noted, along with specific complaints about bathrooms showing signs of poor maintenance, including unpleasant smells and inadequate cleaning.
In summary, while Hotel & Balneario Los Angeles is often lauded for its clean rooms and well-kept facilities, there are considerable concerns about inconsistent cleaning standards, particularly in the pool and bathroom areas.
Staff
Hotel & Balneario Los Angeles consistently receives high praise for its exceptional staff. Numerous reviews highlight the friendliness, kindness and attentiveness of the personnel. Guests repeatedly mention the incredible service and attention they received throughout their stay, noting that the staff was always ready to assist with a friendly demeanor. The reception team was particularly noted for being very attentive and helpful. The overall atmosphere created by the staff is warm and welcoming, contributing significantly to the positive experiences of guests. Even the restaurant service was described as excellent, further adding to the overall superb service quality at the hotel. In summary, the hotel's staff stands out as a key factor in delivering an outstanding and pleasant guest experience.
Wi-Fi
Hotel & Balneario Los Angeles offers a quaint retreat, but the internet connectivity leaves much to be desired. While the Wi-Fi is set up to support streaming services, many guests report that the signal is very weak or completely absent, especially in the farthest rooms. Some visitors experienced generally good internet, though bandwidth issues occurred during peak times. For those relying heavily on internet access, it is noteworthy that many rooms lack any connection. Enhancing the Wi-Fi network could significantly improve the guest experience, as the current setup doesn't reach the rooms effectively.
Pool
The pool area at Hotel & Balneario Los Angeles has garnered mixed reviews from guests. On a positive note, the swimming pool area is spacious and well-distributed, especially catering to children, making it a family-friendly space. Guests also appreciated that the pools are of a good size and well-equipped, contributing to the overall potential for enjoyment.
However, several guests found the pools to be less than satisfactory in terms of cleanliness and maintenance. There were frequent comments about the water being very cold and sometimes dirty with reports of insects and small animals found in the pools. Some guests also noticed foam in the children's pool, making it unusable. Additionally, the pool area facilities appeared neglected to some extent, indicating a need for better upkeep and maintenance.
It’s worth noting that the pool is part of a public shared spa, which might explain some of the access and maintenance issues highlighted by the guests. Overall, while the pool has a lot to offer in terms of space and equipment, cleanliness and water temperature are areas that need improvement to enhance the guest experience.
Family
Hotel & Balneario Los Angeles is highly praised as an ideal destination for family vacations. Guests particularly note its tranquil atmosphere, making it excellent for restful stays. It's recommended for peaceful family trips with visitors enjoying the pleasant and comfortable accommodations. There are facilities that cater to all generations, from kids to elderly family members with a good-sized pool being a highlight. The hotel features dedicated areas for children, including games and a spot for bringing your own food, ensuring an enjoyable experience for the little ones. Overall, it is perfect for creating family memories, offering an excellent place to stay and relax.
Yes, Hotel & Balneario Los Angeles has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Hotel & Balneario Los Angeles.
Yes, Hotel & Balneario Los Angeles welcomes dogs.
Yes, parking facilities are available at Hotel & Balneario Los Angeles.
No, Hotel & Balneario Los Angeles doesn't have a gym.