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Summary of reviewsPosada de la Mision, Hotel Museo y Jardin enjoys an advantageous location that serves as a perfect base for exploring Taxco. Situated close to the town's center and main tourist attractions, the hotel offers easy access to shops and restaurants. Visitors are particularly impressed by the stunning panoramic views of Taxco's skyline from the rooms with balconies. The Spanish colonial-style architecture and the historic element of an ancient pre-Hispanic mine add to the hotel's charm. Free, ample parking is a noted convenience, although minor improvements could enhance this service.
While the complimentary breakfast and dinner options receive mixed reviews, the service provided by the restaurant staff is generally praised. The authentic colonial décor and spaciousness of the rooms are favorable highlights, offering a cozy atmosphere. Despite the beautiful architecture and decor, reviews frequently point out significant cleanliness and maintenance issues, including musty odors, outdated amenities and the presence of insects. Noise due to thin walls and the proximity to busy areas further detracts from the comfort.
The hotel's staff receives consistent acclaim for their friendliness, attentiveness and professionalism. These qualities greatly enhance the guest experience despite some isolated incidents of unhelpfulness at the reception. The WiFi service, however, is an area needing substantial improvement, as connectivity is poor, especially in the rooms.
Spa facilities and the pool have mixed feedback. The spa's service is appreciated, although maintenance issues were reported. The pool's design and setting are admired, but its cold temperature and inconsistent cleanliness detract from the enjoyment. Despite these drawbacks, the family-friendly environment, including the play areas and pet policies, offers a nice atmosphere for a relaxing family getaway.
In summary, Posada de la Mision, Hotel Museo y Jardin stands out for its excellent location, beautiful views, historical charm and friendly staff. However, improvements in cleanliness, maintenance, dining variety and WiFi connectivity are necessary to fully align the guest experience with the hotel's appealing features. Show more
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Categories
Family Friendly Hotel
The hotel has garden areas. The hotel's museum and garden setting offer a unique experience, potentially engaging for both adults and children.
Dog Friendly Hotel
This hotel is recognized for its pet-friendly environment. Guests appreciate the hotel's accommodating nature towards dogs and the staff's non-intrusive approach. It also features an outdoor pool and a Mexican restaurant.
Dog Play Area
Is there an extra charge? Yes, $ 15.00 per booking
Should the dog owner notify you before checking in? Not necessarily
What is the maximum number of dogs per room? Up to 3 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Do you provide any specials, treats and toys (check all that apply)?
A place to sleep
Blankets
Towels
Special food
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes
Are the dogs allowed on beds? Yes on special sheets.
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Emergency dog food
Waste-disposal bags
Dog Leashes
Food and water bowls
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Answers last updated by Posada de la Mision, Hotel Museo y Jardin
This hotel offers a swimming pool and garden. It is also known as a hotel museo.
Outdoor Pool
Hotel with Parking
This hotel has parking available. This hotel has parking available and is a unique experience, being both a hotel, museum, and garden.
EV charging stations
Hotel with Outdoor Pool
This hotel features an outdoor pool graced by a decorative mural. Guests can relax by the poolside and enjoy the poolside bar.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 30% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 16:00 - Check-out: 12:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Protocolo de Bioseguridad Cruz Roja Internacional
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Conforme a protocolo de bioseguridad que tenemos
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? No
Answers last updated by Posada de la Mision, Hotel Museo y Jardin
Standard Double Room with Two Double BedsFeatures a fireplace, separate living room and a terrace with panoramic views.
Standard King RoomThe spacious double room offers a wardrobe, a dressing room, a terrace with pool views as well as a private bathroom boasting a bath. The unit has 1 bed.
Twin Room with Two Twin BedsProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features a wardrobe, a dressing room, a TV with cable channels and garden views. The unit offers 2 beds.
Deluxe SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with mountain views, this suite also offers a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
Superior SuiteThis spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Featuring a terrace with pool views, this suite also provides a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.
Budget Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features a wardrobe, a dressing room, a flat-screen TV with cable channels and garden views. The unit offers 1 bed.
Guest Reviews
7.3
Good
Location
Posada de la Mision, Hotel Museo y Jardin boasts an enviable location that consistently stands out in guest reviews. Nestled conveniently close to the center of Taxco, it offers easy access to notable tourist attractions, shops and restaurants. Its position on a main avenue ensures straightforward navigation by car, complete with free parking. The central proximity allows guests to explore downtown Taxco and its historical sites within a short, pleasant walk.
The hotel’s elevated location provides stunning panoramic views of the city, especially from rooms with balconies. Many reviews highlight the exceptional views of Taxco's skyline, the town and picturesque night scenes from the rooms. The tranquil ambiance is enhanced by the hotel's beautiful architecture and historical context, adding to its charm.
Guests appreciate the combined benefits of the hotel's central yet peaceful location, the welcoming staff and the beautiful, Spanish colonial-style building. The hotel's unique feature of an ancient pre-Hispanic mine beneath its grounds further enriches the historical experience. Overall, the Posada de la Mision is recognized for its excellent positioning as a base for exploring Taxco, making it an ideal choice for travelers seeking convenience and cultural enrichment.
Breakfast
The breakfast experience at Posada de la Mision, Hotel Museo y Jardin has garnered mixed reviews from guests. Many found the breakfast options limited and the price quite steep, especially considering it's not included with the cost of the room. There are no packages offered and the continental breakfast was often seen as overpriced for its content—just eggs, juice and coffee. Guests were particularly disappointed with the lack of variety and some even mentioned that the food quality could improve with instances of cold or partially burned dishes. On the positive side, a few guests noted that items like the chilaquiles tasted good and described the breakfast as delicious. However, the overall sentiment suggests that the cost-benefit ratio of the breakfast did not meet many guests' expectations, especially when comparable local options were more reasonably priced. The service at the restaurant also received mixed feedback, indicating room for improvement overall.
Dinner
The dining experience at Posada de la Mision, Hotel Museo y Jardin has garnered a range of opinions, although the prevailing sentiment points toward room for improvement. While the restaurant itself is aesthetically pleasing and offers commendable service, the consensus among guests is that the menu is quite limited and the prices are exceedingly high relative to the quality of the food. A recurring theme in the reviews is the lack of variety and the perceived high cost of meals with some guests describing the food as overly seasoned or outright unpleasant.
On a more positive note, the service from the restaurant staff has received praise, though this is somewhat overshadowed by reports of unsatisfactory attitudes from some waiters. The breakfast, although expensive, has its fans and a few guests have noted that the food quality is good despite its high price. This suggests that there might be variability in the dining experience depending on the dish ordered.
In summary, while the setting and service at the restaurant show potential, there seems to be a significant gap between the cost and the offered variety and quality of the food. Guests have expressed a desire for a more diverse menu and better value for money.
Rooms
Posada de la Mision, Hotel Museo y Jardin has rooms that showcase a charming rustic style, often complimented for their spaciousness and beautiful panoramic views of Taxco. Many guests appreciated the historical charm embedded in the rooms and enjoyed the colonial décor. Rooms are considered super comfortable by a segment of visitors with a few noting the generous size and cozy feel.
However, the hotel shows significant signs of neglect in maintenance and cleanliness. Multiple reviews highlighted issues such as unpleasant odors (often described as musty or damp), moldy smells and sightings of insects like ants, spiders and cockroaches. The furniture and amenities are often cited as being outdated, damaged and in need of urgent attention. Beds and mattresses were frequently described as uncomfortable, old and hard, detracting from the overall sleep quality.
Noise is a recurrent issue due to thin walls and the proximity of some rooms to busy areas like the lobby, cleaning staff operations and the pool. Guests also mentioned a lack of basic amenities in the rooms, such as air conditioning, fans, electrical outlets and toiletries, which impacted their comfort.
Overall, while the views and historical aspects of the rooms are standout features for Posada de la Mision, consistent feedback indicates a pressing need for renovations and better upkeep to enhance the guest experience.
Beds
Posada de la Mision, Hotel Museo y Jardin offers rooms equipped with large beds that initially seem promising, but frequently fall short of providing a comfortable night's sleep. The majority of guest reviews flag the mattresses as a significant concern, often described as very old, hard and uncomfortable. Many guests reported feeling the springs in the mattresses, indicating they could use a renewal. Unfortunately, the bedding and pillows don't fare much better with numerous mentions of them being old, dusty and sometimes even emitting unpleasant odors. While some reviews note that the pillows were of decent quality, the overall consensus suggests that both beds and bedding have room for improvement. In summary, while the size of the beds may be impressive, their comfort level leaves a lot to be desired.
Cleanliness
Posada de la Mision, Hotel Museo y Jardin, offers a blend of charming facilities with noticeable cleanliness issues. Many reviewers highlighted that the hotel's rooms, common areas, pool and bathrooms often lack adequate cleaning and maintenance. Unfortunately, complaints about dusty rooms, dirty bathrooms and neglected facilities are common and several guests pointed out seeing bugs and cobwebs throughout the property. There are also reports of worn-out furniture, dirty linens and poor housekeeping practices. However, a few guests appreciated the clean exterior and the generally clean pools and bedrooms. Some highlighted beautiful views and pet-friendly policies as positive aspects. Despite the aesthetic appeal of the facilities, the persistent lack of cleanliness and maintenance significantly impacts the overall experience.
Staff
At Posada de la Mision, Hotel Museo y Jardin, the standout feature is undoubtedly the staff, who are consistently described as friendly, attentive and helpful. Many guests particularly commend the waiters, doormen and cleaning staff for their warm and welcoming attitudes. The security personnel also receive high praise for their respectful and attentive service.
Despite some negative experiences, such as uncommunicative cleaning staff or unhelpful receptionists, the general consensus is that the majority of the employees strive to offer excellent customer service. Guests appreciated the staff’s willingness to assist with room changes and provide useful information about the hotel and its facilities, including the notable mine tour.
While there were some reports of issues with maintenance and responsiveness, particularly at the reception, the overall impression left by the hotel staff is one of kindness and professionalism. Many visitors noted that the attentive service enhanced their stay, making the friendliness of the staff a key highlight of their experience at this charming hotel.
Wi-Fi
At Posada de la Mision, Hotel Museo y Jardin, guests have highlighted the charm and unique offerings of this historic hotel. However, one notable shortfall is the WiFi service. While some areas like the lobby and restaurant manage to maintain internet connectivity, the same cannot be said for the rooms. Many guests have reported that WiFi is non-existent or extremely poor in their accommodations.
Considering the numerous reviews, it seems clear that improving the reach and stability of the WiFi signal could greatly enhance the guest experience. As it stands, the inconsistent and unreliable internet service can be a significant inconvenience for those who rely on connectivity for work or personal use during their stay. Despite this, the Posada de la Mision continues to attract visitors with its other appealing features, but potential guests should be prepared for limited WiFi access, especially in their rooms.
Spa
Posada de la Mision, Hotel Museo y Jardin offers mixed experiences with its spa facilities. While there are several positive notes about the attentive and first-class service provided by the staff and an interesting mine tour that many found enjoyable, the spa itself appears to have some issues. The spa was reported to be closed and in need of maintenance with mentions of non-functional facilities such as a whirlpool tub and complaints about cleanliness. Despite these setbacks, the hotel's overall service received praise, though some guests suggested improvements, such as offering discounts on the mine tour for hotel guests.
Pool
The pool at Posada de la Mision, Hotel Museo y Jardin offers mixed experiences for guests. Many praise the pool for its beautiful and large design with highlights such as a spectacular mural and picturesque surroundings. Guests appreciate the excellent views from the pool area and find the overall atmosphere quite pleasant. The pool is noted for being impressive, not overly crowded and comfortable for relaxation.
However, numerous reviews point out significant drawbacks, particularly concerning the pool's temperature and maintenance. Guests frequently mention that the water is exceedingly cold, making it less enjoyable, especially during cooler times. The lack of heating exacerbates this issue for many visitors. Additionally, cleanliness is a recurring concern; several reviews describe the pool as dirty with cloudy water and occasional debris like leaves, suggesting a need for more consistent maintenance.
Despite its beauty and potential, the pool experience at Posada de la Mision is often marred by cold water and cleanliness issues, areas that could benefit from improvement given the otherwise attractive facilities.
Parking
'Posada de la Mision, Hotel Museo y Jardin' offers free parking to its guests, which is a definite plus. The parking is accessible and conveniently located with many guests appreciating that they could park their cars directly next to their rooms. The ample parking availability adds to the appeal, as many reviews highlighted that the parking lot is sufficiently large and finding a spot was not a problem.
However, not all feedback about the parking is positive. Some guests found it challenging to find spaces, indicating that the parking area can get crowded at times. Others noted that the parking lot could use some updates and improvements, such as additional trash cans and better maintenance overall. Despite some mentioning the parking lot being a bit far from certain areas of the hotel, the friendly parking staff and the benefit of it being complimentary remain significant advantages. Overall, the parking services at Posada de la Mision are largely adequate and appreciated by its guests.
Family
Located just minutes away from downtown, Posada de la Mision, Hotel Museo y Jardin offers a welcoming atmosphere ideal for families. Guests frequently highlight the hotel’s great family environment, adding that it is a nice spot for family vacations. The family rooms receive particular praise for being amazing, contributing to the overall family-friendly atmosphere.
Children find plenty of enjoyment at this hotel with many guests noting the fantastic play areas and the memorable experience of the family pool. Kids not only liked the hotel but also had wonderful experiences at the pool, which had few people, allowing families to enjoy their time together comfortably. The hotel’s pet-friendly policy adds an extra layer of convenience for families traveling with pets.
Overall, it’s a great location with a nice atmosphere, good for families looking for a relaxing getaway with great value. The incredible view of the town adds to the allure of staying at this family-oriented hotel, making it a preferred choice for many families looking to enjoy a pleasant and fun-filled stay.
4 Star
Posada de la Mision, Hotel Museo y Jardin offers stunning, well-maintained facilities that serve as the highlight of the establishment. Guests frequently praise the hotel's beautiful surroundings and historic touch, which many believe adds to its charm. The rooms, in particular, receive commendations for being well-kept.
While some visitors find the hotel to be perfect and worthy of a four-star rating, others feel it falls short of this classification. There are mixed reviews regarding whether the hotel's amenities and overall experience align with the expectations of a four-star facility.
The hotel is noted as a good place for a short stay, but some guests expected a higher level of quality and service, reflecting their perception of a four-star caliber. Discrepancies are noted in maintenance and service levels with some suggesting that the hotel may be closer to a two-star rating rather than four.
In summary, Posada de la Mision has a lot to offer in terms of aesthetics and upkeep, but there is room for improvement to fully meet the standards and expectations of a four-star hotel experience.
Business
Posada de la Mision, Hotel Museo y Jardin boasts a perfect location close to everything, making it an excellent choice for those needing to be near the business center. With ample workspaces and a helpful business lounge, it offers good support for business trips. The large parking lot adds to the convenience, easing the logistics for business travelers.
Despite these advantages, some areas could use improvement. The hotel's Wi-Fi needs better reliability for business use and some reviews noted that the facilities require better maintenance for business needs. Additionally, the hotel lacks certain business amenities and is more tailored to tourists than business travelers, leading to mixed recommendations for those traveling for work. While the first-class service received praise, the hotel may not be ideally suited for all business purposes.
Accessible
Posada de la Mision, Hotel Museo y Jardin offers a mix of accessibility features and areas needing improvement for guests with disabilities. The hotel boasts a perfect and very good location, being close to everything and easily walkable, making it an excellent choice for exploring the city without encountering noise disturbances. The accessibility of the hotel entrance and elevator is noted and the hotel can be conveniently reached from the highway. However, there seem to be significant gaps in catering to those with disabilities or strollers with feedback indicating poor and difficult wheelchair accessibility. Therefore, while guests will appreciate the site's scenic views and convenient location, those requiring more comprehensive accessibility features may experience challenges.
Outdoor Pool
Posada de la Mision, Hotel Museo y Jardin offers an outdoor pool that has garnered mixed reviews from guests. Many appreciated the pool's impressive and giant size, complementing the hotel's overall nice structure. The pool area, adorned with a mural, provides a relaxing ambiance and an enjoyable experience for many visitors. The clear, clean water of the well-maintained outdoor pool has received particular praise, making it a visually appealing feature of the hotel.
However, several guests noted that the pool is extremely cold, often described as being at room temperature and lacking heating, which can be off-putting, especially for children. Some mentioned that the pool and hot tub are not as enjoyable due to this temperature issue. Maintenance appears to be an area of concern, as a few reviews highlighted that the pool needs more upkeep and urgent renovation with mentions of dirty water and the absence of towels in the pool area.
While the pool's cold temperature and maintenance issues were critical points for some, the overall value for money seems to be appreciated, given the aesthetic and atmospheric qualities of the pool area.
Honeymoon
Posada de la Mision, Hotel Museo y Jardin, stands out as an ideal destination for honeymooners. The ambiance of the place provides a perfect honeymoon vibe, making it great for honeymoon stays and trips. The honeymoon suite consistently receives praise for being amazing, luxurious and superbly decorated. Furthermore, the romantic suite offers a quaint, rustic and original appeal that is honeymoon-worthy. Guests can enjoy a great view from their rooms towards the balcony, enhancing the overall experience. This hotel indeed positions itself as a perfect location for a memorable honeymoon.
Romantic
A stay at Posada de la Mision, Hotel Museo y Jardin offers an ideal setting for a romantic getaway. The hotel provides a picturesque and rustic charm reminiscent of the 18th century, perfect for couples seeking a peaceful retreat. The romantic atmosphere is heightened by the beautiful view of Taxco, which can be enjoyed from the room's balcony, making evenings especially memorable with stunning sunsets. The hotel is highly recommended for romantic escapes with its cotton romance and great amenities for couples. With its perfect location and romantic environment, it truly stands out as an exceptional spot for a romantic trip.
Dog Friendly
Posada de la Mision, Hotel Museo y Jardin is recognized for its pet-friendly environment with many guests appreciating the hotel’s accommodating nature towards dogs. Visitors frequently highlight their satisfaction with the ability to bring their pets along and how the staff were not intrusive about the presence of their furry companions. The hotel has created a welcoming atmosphere for those traveling with pets, as several reviews express delight in the pet-friendly policies and the overall dog-friendly ambiance. However, it's worth noting that there is an additional charge for pets, which might come as a surprise to some guests. Despite this, the general consensus is positive with many guests enjoying the convenience and comfort of staying at a hotel that embraces pets.
Yes, Posada de la Mision, Hotel Museo y Jardin has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Posada de la Mision, Hotel Museo y Jardin.
Yes, Posada de la Mision, Hotel Museo y Jardin welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Posada de la Mision, Hotel Museo y Jardin.
No, Posada de la Mision, Hotel Museo y Jardin doesn't have a gym.