Sonesta ES Suites Tempe
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Summary of reviewsSonesta ES Suites Tempe enjoys widespread positive reviews and is particularly lauded for its favorable location in Tempe. Guests appreciate the easy access to shopping centers, dining options and local attractions such as the Arizona Mills Mall. Its proximity to major highways and the airport make it a convenient choice for both leisure and business travelers. The surrounding area’s safety and dining abundance further enhance the guest experience.
The breakfast offerings at Sonesta ES Suites Tempe received generally positive feedback. Guests commended the variety and quality, particularly enjoying savory items like eggs and potatoes, as well as make-your-own waffles and pancakes. While some guests noted limited options and occasional stocking issues, the overall sentiment remained favorable with many appreciating the convenience of a hot breakfast included with their stay.
The rooms were frequently praised for their spaciousness and comfort. Guests enjoyed the condo-like layout with kitchens and modern amenities, noting the cleanliness and comfort of beds and pillows. Despite isolated issues such as mold, cigarette smoke and a few maintenance problems, the general consensus is that the rooms meet or exceed expectations in terms of size, comfort and amenities.
While the overall cleanliness of Sonesta ES Suites Tempe received mixed reviews, some guests found their rooms and the hotel environment clean and tidy. Common complaints about cleanliness issues involved dirty bathrooms, clogged sinks and unemptied garbage bins. Although these concerns suggest a need for improved cleaning protocols, many rooms were reported as very clean by other guests, indicating variability in housekeeping standards.
The staff at Sonesta ES Suites Tempe received high marks for friendliness and professionalism, contributing significantly to a positive guest experience. Many guests found the staff helpful and accommodating with particular individuals receiving commendations for their exceptional service. However, there were occasional reports of unresponsiveness or unprofessional behavior among some front desk staff.
The pool and hot tub facilities garnered mixed feedback. Some guests enjoyed the pleasant pool area, but many reported issues such as murky or dirty water, unavailability of towels and an unheated pool. The hot tub received negative remarks for algae growth, indicating maintenance concerns that need addressing.
Parking at the hotel is generally viewed positively with ample and secure parking available, although a $5 parking permit fee is in place. Some guests noted that the lot could be crowded at times but appreciated the overall convenience and safety.
Lastly, bed comfort at Sonesta ES Suites Tempe received mixed reviews. Many guests found the beds very comfortable and praised the clean sheets and spacious rooms. However, some pointed out issues with mattresses and sofa beds, indicating inconsistency in bed quality.
In summary, Sonesta ES Suites Tempe excels in location, breakfast variety, room comfort and friendly staff, making it a strong option for travelers to Tempe. However, improvements in cleanliness, pool maintenance and bed quality consistency could further enhance the guest experience.
Categories
The breakfast offerings at Sonesta ES Suites Tempe received generally positive feedback. Guests commended the variety and quality, particularly enjoying savory items like eggs and potatoes, as well as make-your-own waffles and pancakes. While some guests noted limited options and occasional stocking issues, the overall sentiment remained favorable with many appreciating the convenience of a hot breakfast included with their stay.
The rooms were frequently praised for their spaciousness and comfort. Guests enjoyed the condo-like layout with kitchens and modern amenities, noting the cleanliness and comfort of beds and pillows. Despite isolated issues such as mold, cigarette smoke and a few maintenance problems, the general consensus is that the rooms meet or exceed expectations in terms of size, comfort and amenities.
While the overall cleanliness of Sonesta ES Suites Tempe received mixed reviews, some guests found their rooms and the hotel environment clean and tidy. Common complaints about cleanliness issues involved dirty bathrooms, clogged sinks and unemptied garbage bins. Although these concerns suggest a need for improved cleaning protocols, many rooms were reported as very clean by other guests, indicating variability in housekeeping standards.
The staff at Sonesta ES Suites Tempe received high marks for friendliness and professionalism, contributing significantly to a positive guest experience. Many guests found the staff helpful and accommodating with particular individuals receiving commendations for their exceptional service. However, there were occasional reports of unresponsiveness or unprofessional behavior among some front desk staff.
The pool and hot tub facilities garnered mixed feedback. Some guests enjoyed the pleasant pool area, but many reported issues such as murky or dirty water, unavailability of towels and an unheated pool. The hot tub received negative remarks for algae growth, indicating maintenance concerns that need addressing.
Parking at the hotel is generally viewed positively with ample and secure parking available, although a $5 parking permit fee is in place. Some guests noted that the lot could be crowded at times but appreciated the overall convenience and safety.
Lastly, bed comfort at Sonesta ES Suites Tempe received mixed reviews. Many guests found the beds very comfortable and praised the clean sheets and spacious rooms. However, some pointed out issues with mattresses and sofa beds, indicating inconsistency in bed quality.
In summary, Sonesta ES Suites Tempe excels in location, breakfast variety, room comfort and friendly staff, making it a strong option for travelers to Tempe. However, improvements in cleanliness, pool maintenance and bed quality consistency could further enhance the guest experience.
Business Hotel
Features 420 sq ft of event space and a business center. Offers spacious suites with fully equipped kitchens and dedicated work areas suitable for extended business stays.
Accessible Hotel
This hotel offers specific accessible suite types such as Mobility / Hearing Accessible Studio Suite King Bathtub, Mobility / Hearing Accessible Studio Suite King Roll-in Shower, Mobility Accessible Studio Suite King Tub, and Hearing Accessible Studio Suite King. It ensures accessibility for all meeting spaces, provides an accessible entrance to the outdoor swimming pool, and has accessible public restrooms. [S1.2, S1.9, S1.15, S1.36, S1.43]
Hotel with Heated Pool
The hotel features an outdoor heated pool and a hot tub. The pool area and grounds are consistently described as well-maintained, offering a comfortable environment for guests.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
Cheap Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Sonesta ES Suites Tempe boasts a prime location that's widely appreciated by its guests. Strategically situated in Tempe, it offers easy access to shopping centres, restaurants and local attractions. Many visitors highlighted its proximity to the Arizona Mills Mall, making it an ideal choice for families and shoppers. The property is conveniently close to major highways like I-10, providing quick connections to various parts of the city.
Its central location not only facilitates travel to different destinations but also ensures that guests can avoid the inconvenience of frequent interstate traveling. The hotel is also a short drive from the airport, which adds to its appeal, especially for business travelers and those with tight schedules.
Aside from the ease of getting around, the surrounding area is noted for its safety and abundance of dining options, adding to the comfort and satisfaction of staying at the hotel. Despite a few mentioning initial difficulty in locating the property, the general consensus is that Sonesta ES Suites Tempe offers great convenience, whether visiting for work, shopping or exploring Tempe and its nearby attractions.
Visitors to Sonesta ES Suites Tempe generally had a positive dining experience when it came to breakfast. Many highlighted that the breakfast was good, very good or even excellent, praising the variety and the inclusion of savory items such as eggs and potatoes. The make-your-own waffles and fresh pancakes were particular favorites among guests, adding a touch of excitement to the meal.
However, some guests felt that the breakfast could be improved. Complaints included limited options, a lack of variety and the absence of fruits. There were also mentions of breakfast items not being well-stocked and the area feeling overcrowded at times. Despite these concerns, the overall sentiment remains favorable with many guests appreciating the hot breakfast and the convenience of it being included with their stay. The location of the hotel also received commendations, making it a great choice for travelers.
The guest reviews of Sonesta ES Suites Tempe focus on the spaciousness and comfort of the rooms, highlighting the presence of many amenities. Guests appreciate the large size of the suites, often noting the addition of kitchens within the rooms and the condo-like layout. Many reviews emphasize the cleanliness and modern feel of the rooms, though there are a few mentions of some cleanliness issues, such as mold in bathroom corners and lingering cigarette smoke. The beds and pillows are repeatedly described as comfortable, contributing to a cozy and comfortable stay. Despite some negative feedback regarding room maintenance and specific incidents, many guests found their rooms well-equipped and enjoyed the range of amenities provided. The hotel's good location is also noted for its convenience. Overall, the rooms at Sonesta ES Suites Tempe generally meet or exceed guest expectations in terms of size, comfort and the array of features available.
Guests have shared mixed experiences regarding the beds at Sonesta ES Suites Tempe. On a positive note, many reviewers have found the beds to be comfortable with several describing them as especially comfortable, very comfy or very large and comfortable. Clean sheets and a large room often accompany these positive mentions, adding to the overall satisfaction.
However, not all reviews are as glowing. Some guests have pointed out issues such as beds that bow in the middle and mattresses that are extremely uncomfortable. Furthermore, the sofa bed has drawn criticism for lacking sheets or blankets and being particularly dirty with some mentioning it is far too soft or insufficiently padded. Nonetheless, for those seeking a good night's sleep, there are ample testimonials vouching for the comfort provided by the primary beds in the rooms.
The cleanliness of Sonesta ES Suites Tempe seems inconsistent based on guest reviews. While some guests found their rooms and the overall hotel environment tidy and clean, many reported significant issues. Common complaints included dirty bathrooms with sinks clogged and filled with hair and mold in the corners. Several guests mentioned finding garbage in bins that had not been emptied and the presence of broken or malfunctioning fixtures like faucets and sinks.
The carpets were frequently described as well-used and in need of a thorough cleaning. A few reviews mentioned that rooms had an unpleasant odor, including smells of cigarettes and animal urine. There were also reports of finding previous guests' personal items, such as dirty underwear and food remnants, indicating a lack of deep cleaning.
The hotel's pool area was reported to have no towels available all week and the room service was inconsistent with guests having to return used towels themselves for replacements. Some areas of the rooms, like under the beds and stoves, were pointed out specifically for not being cleaned properly.
Despite these issues, some guests did find their rooms very clean, suggesting that the quality of cleanliness might vary between different stays or rooms. However, the overall sentiment leans towards the hotel needing significant improvements in its cleaning protocols to ensure a consistently positive experience for all guests.
Sonesta ES Suites Tempe has garnered mixed reviews regarding its staff, but the highlights overwhelmingly emphasize the team's friendliness and professionalism. Many guests have praised the staff for being friendly, helpful and accommodating with specific mentions of great customer service skills. Notable names such as Mary, Rubin, Tammy and Yanni stood out for their exceptional service and kindness, creating a welcoming atmosphere. The promptness and cordiality of the maintenance staff also received commendations.
However, not all experiences were positive. A few reviews pointed out unresponsive or unprofessional behavior, particularly among some front desk staff and issues with street noise. Despite these occasional lapses, many guests found that the charm and helpful nature of the majority of the staff added significant value to their stay. Overall, while room for improvement exists, the general consensus leans towards a positive and friendly staff experience at Sonesta ES Suites Tempe.
The pool and hot tub experience at Sonesta ES Suites Tempe has been a mixed bag for guests. Positively, some guests mention that the property offers both a pool and a jacuzzi and they found the facilities pleasant with a nice pool area. However, several reviews pointed out significant issues. Many guests reported the pool being unclean, murky or dirty with some even describing the water as green or filled with debris. There were mentions of the pool being closed for part of their stay and upon reopening, it appeared overfilled with chemicals. The hot tub also received negative feedback with reports of algae growth making it unusable. Additionally, guests noted that the pool is not heated despite being listed as such and described it as freezing. Concerns were also raised about the lack of towels available at the pool area throughout their stay. Overall, while the presence of a pool and hot tub could be a highlight, maintenance and cleanliness issues have left several guests dissatisfied.
Guests have noted that parking at Sonesta ES Suites Tempe is both ample and secure, providing peace of mind and convenience. While there is a $5 parking permit fee, travelers can find free parking available as well. Despite some complaints about the crowdedness of the parking lot, the overall sentiment highlights the availability and safety of the car park.
Location Show Map
Location
Its central location not only facilitates travel to different destinations but also ensures that guests can avoid the inconvenience of frequent interstate traveling. The hotel is also a short drive from the airport, which adds to its appeal, especially for business travelers and those with tight schedules.
Aside from the ease of getting around, the surrounding area is noted for its safety and abundance of dining options, adding to the comfort and satisfaction of staying at the hotel. Despite a few mentioning initial difficulty in locating the property, the general consensus is that Sonesta ES Suites Tempe offers great convenience, whether visiting for work, shopping or exploring Tempe and its nearby attractions.
Breakfast
However, some guests felt that the breakfast could be improved. Complaints included limited options, a lack of variety and the absence of fruits. There were also mentions of breakfast items not being well-stocked and the area feeling overcrowded at times. Despite these concerns, the overall sentiment remains favorable with many guests appreciating the hot breakfast and the convenience of it being included with their stay. The location of the hotel also received commendations, making it a great choice for travelers.
Rooms
Beds
However, not all reviews are as glowing. Some guests have pointed out issues such as beds that bow in the middle and mattresses that are extremely uncomfortable. Furthermore, the sofa bed has drawn criticism for lacking sheets or blankets and being particularly dirty with some mentioning it is far too soft or insufficiently padded. Nonetheless, for those seeking a good night's sleep, there are ample testimonials vouching for the comfort provided by the primary beds in the rooms.
Cleanliness
The carpets were frequently described as well-used and in need of a thorough cleaning. A few reviews mentioned that rooms had an unpleasant odor, including smells of cigarettes and animal urine. There were also reports of finding previous guests' personal items, such as dirty underwear and food remnants, indicating a lack of deep cleaning.
The hotel's pool area was reported to have no towels available all week and the room service was inconsistent with guests having to return used towels themselves for replacements. Some areas of the rooms, like under the beds and stoves, were pointed out specifically for not being cleaned properly.
Despite these issues, some guests did find their rooms very clean, suggesting that the quality of cleanliness might vary between different stays or rooms. However, the overall sentiment leans towards the hotel needing significant improvements in its cleaning protocols to ensure a consistently positive experience for all guests.
Staff
However, not all experiences were positive. A few reviews pointed out unresponsive or unprofessional behavior, particularly among some front desk staff and issues with street noise. Despite these occasional lapses, many guests found that the charm and helpful nature of the majority of the staff added significant value to their stay. Overall, while room for improvement exists, the general consensus leans towards a positive and friendly staff experience at Sonesta ES Suites Tempe.
Pool
Parking
Yes, Sonesta ES Suites Tempe has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Sonesta ES Suites Tempe.
Yes, Sonesta ES Suites Tempe welcomes dogs.
Yes, parking facilities are available at Sonesta ES Suites Tempe.
Yes, Sonesta ES Suites Tempe has a gym.
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