Overall, Hotel Emma at Pearl on the Riverwalk is a top-notch hotel with exceptional customer service. The staff is described as wonderful, going above and beyond to ensure guests have a memorable stay. From the front desk to room service and restaurant staff, guests feel like they are the only ones in the building due to the level of attention they receive. The hotel services team is dedicated to making every aspect of guests' stays memorable with one guest even mentioning how kind the staff was to their 2-year-old son. With such friendly staff, guests feel right at home at Hotel Emma.
The Hyatt Regency Austin is a great choice for those looking for a hotel with a prime location in Austin. Guests love the easy access to local shops, restaurants and bars, as well as the beautiful views of Lady Bird Lake and the iconic "bat bridge." The hotel is ideal for outdoor enthusiasts with trails and water sports just steps away. The rooms are modern, clean and spacious with comfortable beds and updated features. Guests consistently rave about the helpful and friendly staff who are willing to go above and beyond to make your stay enjoyable. The pool area is beautiful with stunning views of downtown Austin and Lady Bird Lake. While the breakfast is hit or miss depending on one's budget and expectations, the ala carte options are said to be really good. The parking situation has received mixed reviews from guests, but the hotel does offer comfortable accommodations for families with kids who love outdoor activities. Finally, the beds are reportedly comfortable with soft pillows, although there were a few isolated issues with the quality of the sheets and pillows. Overall, the Hyatt Regency Austin is a great option for those looking for a comfortable and stylish stay in the heart of the city.