Tijuana32.52971500,
-117.02763900,
Blvd Gral Rodolfo Sanchez Tab 9170 Zona Urbana Rio(Show on Map)
7.6
Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsibis Tijuana is widely praised for its strategic location in the quiet yet central Zona Rio, offering guests convenience and accessibility to key points such as the border, downtown Tijuana, shopping centers, restaurants and cultural spots. The location's safety and modern facilities, including secure parking, make it an excellent choice for business and leisure travelers.
Breakfast at ibis Tijuana garners favorable feedback with guests appreciating the variety and quality of the buffet. While some inconsistencies exist regarding breakfast inclusion in the room rate and occasional preparation issues, the general consensus is positive, describing the breakfast as plentiful and delicious.
The dinner service receives mixed reviews. While the bar and certain dishes are well-received, the food quality can be inconsistent with some guests finding the menu satisfactory but not exceptional.
Rooms at ibis Tijuana offer a compact and functional design that many guests find clean, modern and comfortable. However, some guests find the rooms and bathrooms too small and there are occasional reports of maintenance issues such as improper heating, air conditioning problems and clogged showers. Despite these drawbacks, the cleanliness and security of the rooms are generally appreciated.
Cleanliness is a strong point for ibis Tijuana. Guests frequently commend the hotel's clean, modern facilities and well-maintained common areas. The staff's friendliness and effective housekeeping contribute to a positive overall experience, despite minor setbacks in some specific areas.
The staff at ibis Tijuana are generally viewed positively, described as friendly, attentive and hospitable. While occasional issues with unprofessional behavior and poor management have been noted, the overall service provided by the courteous staff leaves a favorable impression.
The hotel's wifi is mostly praised for being strong and high-speed, making it suitable for both leisure and business guests. However, some guests experience signal issues in certain rooms and occasional outages.
Parking at ibis Tijuana is another area with mixed reviews. While the availability of underground parking and valet service are appreciated, the limited and tight spaces and the necessity to pay for parking can be problematic, especially during busy times.
For families, ibis Tijuana offers a safe environment with a convenient location. While the room sizes may be compact for families, the overall safety and family-friendly atmosphere are appreciated.
The beds receive mixed feedback as well with some guests finding them comfortable and others describing them as too firm or hard. Issues with cleanliness and maintenance of the beds are occasionally reported, but overall, the facilities are clean.
For business travelers, ibis Tijuana stands out as a reliable choice due to its convenient location, modern facilities and secure environment. Despite minor inconveniences such as slow wifi at times and a narrow parking entrance, the hotel meets the basic needs of professionals.
The hotel is also recognized for its accessibility features, offering easy access to local amenities and ensuring security with key-operated elevators. Additionally, ibis Tijuana's pet-friendly policy makes it an ideal choice for dog owners, though guests should be aware of the extra costs associated.
In summary, ibis Tijuana is a well-regarded hotel offering modern, clean facilities with strategic convenience. Its prime location, friendly staff and accessibility make it a considerable option for various types of travelers, despite a few areas that could benefit from improvements. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Ibis Tijuana is an eco-friendly hotel that utilizes recycling, LED light bulbs, and eco-friendly cleaning products. They also offer eco-friendly toiletries in their bathrooms.
Dog Friendly Hotel
This hotel is pet-friendly and offers soundproofed rooms, ensuring a relaxed environment for both you and your dog. Its central location in the Rio Tijuana district provides easy access to local attractions.
Hotel with Parking
This hotel includes parking with your stay, providing a convenient amenity for guests with vehicles.
Accessible Hotel
ibis Tijuana is equipped with facilities for disabled guests, including a lift for upper floor access. Specific accessibility features encompass visual aids like tactile signs and braille, a lower bathroom sink, toilet with grab rails, and wheelchair accessible rooms and public areas, as well as accessible parking.
4-Star Hotel
Ibis Tijuana provides a comfortable and functional stay in the Zona Urbana Rio. Its location offers easy access to various city attractions. The hotel is known for its consistent quality and essential amenities.
Family Friendly Hotel
Business Hotel
Room Types
Standard Double RoomStandard Double Room Modern room includes air conditioning, free Wi-Fi and satellite TV.
Standard Queen RoomStandard Queen Room Modern room includes air conditioning, free Wi-Fi and satellite TV.
Guest Reviews
7.6
Good
Location
The reviews for the ibis Tijuana highlight a superb location that offers guests convenience and accessibility. Positioned in the quiet yet central Zona Rio, the hotel is close to key points such as the border, downtown Tijuana and essential amenities like shopping centers, restaurants and cultural spots. The proximity to famous local eateries like Tacos El Franc and Mercado Hidalgo stands out, making it a favored spot for both business and leisure travelers. Many guests appreciate the safe, clean and modern facilities, including secure parking. Overall, the hotel's strategic location appears to be a key feature, meeting the needs of visitors looking to explore Tijuana with ease.
Breakfast
Breakfast at the ibis Tijuana hotel receives generally positive feedback from guests with many praising the buffet for its great variety and good quality. Descriptors such as "plentiful," "delicious," and "super delicious" are commonly used, highlighting that the breakfast options are well-seasoned and tasty. Guests appreciate the healthy options available and mention that the offerings meet expectations for the price paid.
However, there are inconsistencies regarding the inclusion of breakfast in the room rate with several guests noting that, despite their reservations stating otherwise, they were charged separately. Some reviews mention that the breakfast can be monotonous if staying for multiple days, but overall, the positive notes suggest that the offerings are satisfying.
Negative feedback includes instances where breakfast items were cold or overly salty and there are mentions of specific dishes, like chilaquiles, being poorly prepared. Despite some criticisms, the general consensus is that the breakfast is worth it, especially when included in the room price and offers good value for a variety of tastes.
In summary, while not without its faults, the breakfast service at ibis Tijuana is predominantly well-received, providing a hearty start to the day for its guests.
Dinner
The reviews of the dinner experience at ibis Tijuana hint at a mixed bag. While some guests found the food at the restaurant to be very good and appreciated the bar and service, others were less impressed, describing the food quality as more or less satisfactory and occasionally pointing out issues like tough meat. The menu varies depending on the time of day, which brings some variety, although this hasn't universally won over every guest. Overall, while the bar and service stand out positively, the dinner offerings have room for improvement according to these reviews.
Rooms
At 'ibis Tijuana,' the guest reviews highlight a mix of positive and negative experiences regarding the rooms. The compact and functional design of the rooms is appreciated by some, describing them as cozy, modern, clean and comfortable. Some guests note that despite their small size, the rooms are well-maintained with present amenities, offering a clean and secure environment.
However, many guests express concerns over the small size of the rooms and bathrooms, finding them cramped and somewhat non-functional for larger groups or extended stays. Issues such as improper heating, inadequate air conditioning and maintenance problems like clogged showers and the occasional sewage smell are recurrent themes. Guest satisfaction also diminishes with reports of dirty linens, stained bathrooms and faulty room amenities like non-working TVs and empty soap dispensers.
While some visitors find the minimalist approach of the rooms to be in line with expectations, others felt the space was too austere for the price, lacking basic amenities such as toiletries, a refrigerator and sufficient towels. Despite these drawbacks, there are mentions of friendly staff and the hotel's overall modern appearance with its clean and safe facilities noted by several guests.
In conclusion, while the 'ibis Tijuana' offers a clean, modern and compact stay, potential guests should be mindful of the small room sizes and occasional maintenance issues that may impact comfort.
Beds
The beds at ibis Tijuana receive mixed feedback from guests. Some find the beds comfortable and praise their super soft nature, while others describe them as firm or even like sleeping on cement bags. There are also complaints about the beds being stained with issues such as dirty or unmaintained sheets, unpleasant smells and even sightings of bed bugs. The mattresses are often described as thin or hard and some guests mention the beds creaking or the mattress sliding off the frame. Pillows also seem to be a point of contention with many noting they are small and either too soft or lacking covers.
On a more positive note, guests do find the facilities overall to be clean and some do state that the beds were indeed very comfortable during their stay. However, it's clear that experiences vary widely with several guests pointing out the need for extra pillows and blankets and expressing disappointment over the small size of the beds.
Cleanliness
ibis Tijuana boasts a remarkable reputation for cleanliness among its guests. The hotel consistently receives praise for its clean and modern facilities, including rooms and bathrooms that are described as very clean, cozy and comfortable. Many guests appreciate the clean and quiet surroundings, noting that the premises are well-maintained and safe. Common areas and rooms are frequently mentioned to be in excellent condition, reflecting good housekeeping practices.
The staff at ibis Tijuana are frequently highlighted for their courteousness and friendliness, contributing to a positive overall experience. Guests commend the cleanliness of the property with daily cleaning services being a recurring positive point. The remodeled facilities and good maintenance add to the hotel's charm and appeal.
However, some guests reported issues with cleanliness in specific areas such as hallways and common areas with instances of dirty carpets, uncleaned hallways and dirty linens. Complaints about narrow parking entrances and occasional lapses in room cleaning services were also noted.
Overall, despite minor setbacks, the focus on cleanliness and modern amenities, coupled with friendly staff, makes ibis Tijuana a well-regarded choice for visitors.
Staff
The staff at ibis Tijuana receives generally positive feedback from guests with many describing them as friendly, attentive and hospitable. Guests frequently applauded the easy check-in process and noted exceptional customer service, particularly highlighting that the reception staff and valet parking teams were welcoming and helpful. The experience appears to be improving over time as the staff gains more experience and many guests found the overall service to be very good, citing the attentiveness and kindness of the employees.
However, there were also several critiques regarding specific instances of unprofessional behavior and poor management at the front desk. Some guests mentioned that certain staff members were rude and uncooperative and there were complaints about the lack of English proficiency and the occasional defensiveness of the reception staff. Several reviews pointed out issues like delayed services, not answering phones and a general lack of preparedness among the staff. The manager was positively noted for stepping in to handle matters effectively.
Despite some negative comments, the majority of guests enjoyed their interactions with staff, who were described as polite, well-meaning and eager to assist. The positive experiences with the friendly and attentive staff tended to leave a favorable impression on visitors, contributing significantly to their stay at ibis Tijuana.
Wi-Fi
Ibis Tijuana offers a generally strong and high-speed wifi experience during your stay. Many guests reported the wifi as good, fast and even excellent with speeds reaching up to 300mb/sec. Throughout the hotel, the internet connection tends to be reliable, providing a strong signal that supports activities such as streaming and browsing. For business travelers or those needing to stay connected, this could be a significant perk.
However, reviews also highlighted occasional issues, such as signal problems in rooms located at the end of hallways and some sporadic outages. A few guests mentioned difficulties with the internet being slow at times or inaccessible without an additional payment, which could present inconveniences for those who rely on consistent connectivity.
Overall, while there are some minor drawbacks, the wifi at ibis Tijuana is generally praised for its high-speed and robust connection, making it a favorable choice for both leisure and business guests needing reliable internet access.
Parking
When it comes to parking at ibis Tijuana, experiences vary greatly among guests. Many appreciate the availability of an underground parking option, describing it as an asset. The parking is noted to be safe with some highlighting the effectiveness of the valet service, despite occasional reports of lost keys and a lack of helpfulness from attendants.
Nonetheless, a common theme involves the limited and tight parking spaces, which become particularly problematic on busy weekends when the lot quickly fills up, resembling a nightclub parking scene. While some guests found plenty of parking space, others faced challenges, including confusion due to misinformation and long waits for parking.
Though the parking garage is described as small and dark, the presence of valet parking helps alleviate some maneuvering difficulties. However, the necessity to pay for parking, coupled with an insufficient number of spaces, especially in the open lots, detracts from the experience for some guests.
Overall, while ibis Tijuana offers secure and convenient underground parking, limited availability and space constraints can present challenges during peak times.
Family
The ibis Tijuana provides a safe environment for families with strategic points within Tijuana, including proximity to the airport. While some guests found the rooms on the smaller side for families, many appreciated the reasonable safety level and the hotel's location. The area around the hotel is considered safe for family trips, making it a suitable choice for those traveling with children. However, there were minor issues with cleanliness and parking availability that some guests pointed out. Overall, it is recommended for its convenience and family-friendly atmosphere despite the compact room sizes.
4 Star
Ibis Tijuana offers a modern hotel experience characterized by clean common areas and rooms. Ideal for a short stay or a quick trip, the hotel presents good quality accommodations and a convenient location. While it has modern facilities and comfortable beds, some guests have reported issues with service communication and reservation management.
Business
For business travelers heading to Tijuana, ibis Tijuana stands out as a prime choice. The hotel is strategically located, offering convenience for those on work trips. Guests have praised its new and modern facilities, making it an excellent option for a quick trip. Safety is a notable advantage with both the parking lot and general environment considered secure for business travelers.
The hotel provides the essentials needed for a comfortable stay, including a suitable work environment and a dependable business center, perfect for conducting business matters on the go. While the hotel is simple, it meets the basic needs of professionals looking for a functional place to stay.
However, a few minor inconveniences have been noted, such as a occasionally slow Wifi connection and a narrow entrance to the parking lot. Additionally, some guests have felt discomfort due to the presence of people smoking outside the entrance.
Overall, ibis Tijuana delivers on its promise of being a reliable and convenient choice for business travelers, providing a practical and safe accommodation option in the heart of the city.
Accessible
'ibis Tijuana' is highly praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel is situated in a prime location with easy access to local amenities and spots, including walking distance to shopping areas. Reviewers frequently highlight the ease of access throughout the property. The elevator operates with a key, ensuring added security and preventing unauthorized access to floors. Additionally, underground parking is available, making it easier for those arriving by car. Overall, the location and features cater well to guests seeking accessible and convenient accommodations.
Dog Friendly
ibis Tijuana is recognized for its pet-friendly facilities, making it an ideal choice for dog owners traveling to TJ. The hotel embraces a policy that allows pets, although guests should be aware of the extra costs associated with this amenity. One convenient aspect is that pet-friendly rooms are located on a specific floor, simplifying logistics for those traveling with animals.
Guests frequently appreciated that dogs were allowed and noted that their pets were comfortable during their stay. The hotel strives to maintain a clean environment and guests felt that the accommodations were satisfactory for their furry friends.
However, potential visitors should be informed of certain challenges. Some experienced issues with pet-related services at reception and there were occasional complaints about odors emanating from the carpets on the pet-designated floor. Nevertheless, many guests expressed their willingness to stay again, signaling overall satisfaction despite these minor drawbacks.
No, ibis Tijuana doesn't have any pool.
No, a spa isn't available at ibis Tijuana.
Yes, ibis Tijuana welcomes dogs.
Yes, parking facilities are available at ibis Tijuana.