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Summary of reviews'Avid Hotels - Tijuana - Otay, an IHG Hotel' has earned commendations for its advantageous location, especially for travelers in need of proximity to the US consulate and the airport, both just minutes away. Despite being situated in a more industrial part of Tijuana, guests appreciate its tranquility and ample parking. While some might find the area somewhat isolated with limited dining and services, those visiting for consular services or family near the border find it ideal.
The hotel’s breakfast receives high praise for its delicious and varied offerings, contributing to a positive start to the day. Although some note occasional crowding and the use of disposable tableware, most guests find the breakfast experience enjoyable and nutritious.
The rooms stand out for their cleanliness, modern design and comfort. Guests frequently compliment the spacious, well-equipped and beautifully decorated rooms. The comfortable beds and pillows significantly enhance the sleeping experience, often leading to restful nights. While a few guests mention minor issues, such as shower water leakage, the overall impressions remain positive, supported by the hotel's attention to cleanliness and thoughtful amenities.
Staff members consistently receive high marks for their friendliness, professionalism and attentiveness, enriching the guest experience. The majority of interactions are positive, though a few reviews suggest improvements in customer service training for some front desk personnel.
The hotel’s Wi-Fi service generally earns positive reviews, praised for its speed and convenience, although occasional connectivity issues are noted. Additional tech-friendly amenities, like wireless chargers, further enhance guest satisfaction.
In summary, 'Avid Hotels - Tijuana - Otay, an IHG Hotel' is distinguished by its clean, modern amenities and comfortable accommodations. Its accessible location, attentive staff and excellent value for money make it a top choice for travelers seeking quality, comfort and convenience.
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