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Summary of reviewsHoliday Inn Tlaxcala by IHG is well-regarded for its charming and convenient location, offering guests a peaceful retreat with serene surroundings just outside the city center. The hotel is nestled in a discreet area, boasting stunning landscapes and views of a scenic ravine and large gardens, ideal for those seeking natural beauty away from central Tlaxcala.
The breakfast experience at the hotel is a standout, with a buffet offering a rich variety of delicious options that satisfies diverse palates. The breakfast is complemented by accommodating policies, such as permitting late checkouts, adding convenience to the stay.
Guests find the rooms comfortable and practical, appreciating features like night lights, blackout curtains, and quality pillows. While some guests mention issues with air conditioning and room size, overall, the rooms receive praise for cleanliness and pleasant views, providing an inviting atmosphere.
Cleanliness is a strong attribute of the hotel, with modern facilities consistently maintained, contributing to an inviting environment. Both the rooms and common areas are kept immaculate, enhancing the overall comfort and privacy experienced by guests.
The staff at Holiday Inn Tlaxcala by IHG are frequently commended for their exceptional service and friendliness, demonstrating remarkable dedication to ensuring a pleasant stay. Although occasional mentions of understaffing and isolated incidents with reception arise, the staff's overall demeanor and service enhance the guest experience.
The pool receives positive comments for its cleanliness, excellent condition, and features like a nearby waterfall, covered and heated settings, which make it a delightful spot for relaxation. Families appreciate the combination of the pool and children's playground, though some amenities could be improved.
Beds at the hotel are generally praised for their comfort, contributing to a restful stay, with guests describing the bedding as providing a super comfortable experience, despite minor discrepancies in opinions regarding firmness and pillow comfort.
Overall, Holiday Inn Tlaxcala by IHG offers a blend of comfort, convenience, and quality service, making it a preferred accommodation for those visiting the area. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel offers family-friendly services and spacious rooms, ensuring a comfortable stay for families. It is also known for its superior amenities.
Hotel with Swimming Pool
The hotel features both an indoor pool and a dedicated children's pool, with the indoor pool being heated for comfort. Guests consistently highlight the quality of the pool facilities and the overall amenities, including a spa and fitness center.
Heated Pool Indoor Pool
Business Hotel
This hotel offers event rooms for business or family events and has a 24-hour business center. It is located near industrial parks and has access to the highway.
Hotel with Parking
Offers secure on-site parking for guests. As a well-known chain, it likely has ample parking space and good security measures for vehicles, ensuring convenience and peace of mind.
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard King RoomThis double room's standout feature is the spa bath. The spacious double room offers air conditioning and a coffee machine, as well as a private bathroom boasting a hairdryer. The double room features a safe deposit box, tumble dryer, a carpeted floor, heating and a TV. The unit has 1 bed.
Standard Queen Room with Two Queen BedsThe spa bath is a top feature of this double room. The double room provides a carpeted floor, heating, as well as a private bathroom boasting a hairdryer. The spacious air-conditioned double room features a TV, a coffee machine, a safe deposit box, tumble dryer as well as river views. The unit has 2 beds.
King Room - Mobility Access/Roll in Shower - Non-SmokingThe spa bath is a top feature of this double room. The double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a TV, a safe deposit box, tumble dryer, a carpeted floor as well as river views. The unit has 1 bed.
Standard RoomThis double room features a spa bath. The double room features a carpeted floor and heating, as well as a private bathroom boasting a hairdryer. The spacious air-conditioned double room offers a TV, a coffee machine, a safe deposit box, tumble dryer as well as river views.
One-Bedroom King SuiteThis suite features a spa bath. The suite features air conditioning, a coffee machine, as well as a private bathroom boasting a hairdryer. The suite provides a safe deposit box, tumble dryer, a carpeted floor, heating and a TV. The unit has 2 beds.
Suite with Two Beds - Non-SmokingThis suite features a pool with a view and a spa bath. The suite features air conditioning and a coffee machine, as well as a private bathroom boasting a hairdryer. The unit has 2 beds.
Guest Reviews
9.3
Excellent
Location
Holiday Inn Tlaxcala by IHG boasts a location that is both charming and convenient, set just outside the hustle and bustle of the city. The hotel is nestled in a discreet yet easily accessible area, offering serene surroundings and stunning landscapes. Guests can enjoy views of a scenic ravine and large gardens that add to the allure of this historic building. However, travelers should note that the hotel is located about 15 minutes from the center of Tlaxcala, making it a bit of a trek for those planning to explore the city's downtown attractions. Though signage can be scarce when heading towards Apizaco, the journey to this peaceful retreat is well worth it for those seeking comfort and natural beauty away from the central city area.
Breakfast
Holiday Inn Tlaxcala by IHG has garnered attention for its breakfast offerings, which many guests describe as both complete and highly satisfying. The breakfast buffet stands out, receiving commendations for its variety and excellence. Guests frequently highlight the delicious and rich nature of the breakfast spread, with some recommending the buffet experience in particular. There's a consistent appreciation for the quality of the food, often characterized as excellent and very good. Moreover, the breakfast experience is enhanced by accommodating hotel policies such as permitting late checkouts, adding a layer of convenience to the stay. However, some guests note minor inconveniences, such as the timing of breakfast service and occasional housekeeping lapses. Overall, the breakfast at Holiday Inn Tlaxcala provides a delightful start to the day, marked by a range of tasty options sure to satisfy diverse palates.
Rooms
Holiday Inn Tlaxcala by IHG offers comfortable and practical accommodation that guests appreciate for its attention to detail. The rooms are complemented by features such as night lights, blackout curtains, and quality pillows, enhancing the overall comfort. Guests frequently note cleanliness and enjoy the pleasant views from their rooms. Despite the positive remarks, some guests have expressed that standard rooms feel smaller compared to other hotels in the same chain, and there are occasional issues with air conditioning. A bit of inconsistency in room assignments has been mentioned, but overall, the rooms and bedding receive commendation for their comfort and practicality.
Beds
The Holiday Inn Tlaxcala by IHG generally receives positive feedback regarding its beds, with many guests highlighting their comfort. Several reviews describe the beds as very comfortable, contributing to a restful stay, and note that the beds and pillows collectively offer a super comfortable experience. However, not all opinions are unanimous, as some reviews mention the beds being very hard, and some guests found the pillows lacking in comfort. Despite these mixed views on specific elements, the overall impression is that the hotel provides a satisfactory sleeping arrangement for its guests.
Cleanliness
Holiday Inn Tlaxcala by IHG is praised for its impeccable cleanliness and well-maintained surroundings. The hotel features modern facilities that are consistently kept clean, contributing to an inviting and comfortable atmosphere. Guest reviews frequently highlight the clean and comfortable nature of both the rooms and common areas, emphasizing attention to detail in upkeep. The absence of any musty odors in rooms is appreciated by guests, enhancing the sense of freshness. Moreover, the hotel's beds are described as very comfortable, adding to the overall comfort and privacy experienced by visitors. Although the pool area received a minor critique for cleanliness, it does not overshadow the general positive sentiment towards the hotel’s cleanliness standards. Overall, guests value the blend of cleanliness, convenience, and comfort offered by the hotel.
Staff
At Holiday Inn Tlaxcala by IHG, guests frequently commend the staff for their exceptional service and friendliness. The overall attention from the team is described as incredible, with many guests noting the staff's attentiveness and remarkable dedication to ensuring a pleasant stay. Reviews consistently highlight the excellent service provided by the personnel, emphasizing their commitment to hospitality. However, there are occasional mentions of understaffing, which can impact the timeliness of service, and isolated incidents involving unfriendly reception staff. Despite these minor setbacks, the staff's friendly demeanor and high-quality service contribute significantly to a positive guest experience.
Pool
Guests of the Holiday Inn Tlaxcala by IHG have praised the hotel's pool for its cleanliness and excellent condition. The added attraction of a nearby waterfall enhances the pool's charm, making it a delightful spot for relaxation. Visitors appreciated the pool being covered and heated, ensuring a pleasant swim regardless of the weather. Families find the combination of the pool and a children's playground particularly appealing. The pool is described as having a perfect temperature for swimming, though it is noted to be shallow and not particularly large. While some amenities like poolside towels could be improved, guests overall regard the pool experience at this hotel as highly satisfactory, complementing other facilities like the gym and massage services.
Yes, Holiday Inn Tlaxcala by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Holiday Inn Tlaxcala by IHG.
No, Holiday Inn Tlaxcala by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Tlaxcala by IHG.