Provides both an outdoor pool and a separate children's pool within its French-themed village setting. A playground and arcade/game room are also available, offering enjoyable and standard family-friendly amenities.
MIDHILLS Prime Residences Genting Highlands offers a tranquil and pleasant environment, making it an ideal getaway from the hustle and bustle of city life. Its location, while somewhat remote, boasts proximity to attractions like Genting Highlands, Genting Premium Outlets and other shops. Guests appreciate the serene atmosphere, good views and the quietness of the area. The setting is particularly convenient for those who prefer driving, though logistical challenges such as inconvenient parking and a problematic check-in process are noted.
The rooms at MIDHILLS Prime Residences receive mostly positive feedback for being clean, spacious and comfortable. They are well-maintained, hygienic and suitable for families with ample space and good amenities. Guests particularly enjoy rooms with views of the pool or serene surroundings. However, there are occasional reports of issues like smelly or dusty rooms, noisy construction nearby and unready rooms upon check-in.
Cleanliness is generally commendable with many guests finding the rooms super clean, spacious and cozy. However, a few instances of cleanliness issues are noted, such as smelly rooms, dirty floors and bathrooms and occasional presence of ants and small cockroaches.
The staff receives mixed reviews with positive feedback highlighting friendly and accommodating behavior. Security personnel are often noted for contributing to a sense of safety. On the downside, the check-in process can be slow and confusing with some staff appearing inexperienced. Miscommunication and service inconsistencies are recurring issues, needing substantial improvement in management and organization.
The swimming pool is a highlight, described as spacious, clean and inviting, making it especially enjoyable for families with children. However, complaints regarding non-functioning heated pools, colder water temperature, strict pool rules and occasional maintenance issues are noted.
Wi-Fi connectivity is a significant area for improvement with many guests experiencing slow or unavailable service and poor phone reception compounding the issue.
Beds and bedding receive mixed reviews. While many guests find them comfortable and conducive for a good night's sleep, there are multiple complaints about the cleanliness of the beds with mentions of stained bedsheets, bed bugs and uncomfortable mattresses.
Overall, MIDHILLS Prime Residences Genting Highlands presents a generally positive experience with its tranquil setting, spacious rooms and appealing pool, although improvements in cleanliness, logistical processes, staff service and Wi-Fi connectivity are needed to enhance the guest experience further.