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Summary of reviewsLocated near the Puerta Bisagra gate at the entrance of Toledo's old town, YIT Puerta Bisagra enjoys a highly praised location that provides easy access to the city’s historic center, main attractions and public transportation. Despite its central position, the hotel maintains a peaceful atmosphere, making it an ideal retreat after a day of sightseeing.
The breakfast service at YIT Puerta Bisagra receives commendations for its variety and quality, offering a range of options that cater to diverse dietary needs. Guests consistently describe it as excellent and well-prepared, although a few suggest potential areas for improvement, including starting the service earlier and increasing the variety of hot food items.
The rooms at YIT Puerta Bisagra are noted for their cleanliness and charming décor, reflecting the historical ambiance of Toledo. The staff is frequently highlighted for their friendliness, professionalism and exceptional hospitality, contributing significantly to a positive guest experience. However, the size of the rooms often falls short of expectations, particularly for families or groups and noise can be an issue, especially for rooms located near the reception or facing inner courtyards.
Despite these drawbacks, the cleanliness of the hotel overall is frequently commended with many guests noting the spotless condition of both the common areas and individual rooms. There are some occasional lapses in cleanliness, but the hotel's standard remains generally high.
The WiFi at YIT Puerta Bisagra is a mixed bag with some guests enjoying excellent connectivity while others experience intermittent or poor connections, particularly depending on the room's location. Parking is another point of contention; although free and paid options exist, the distance from the hotel and associated costs can be a disadvantage for some guests.
Overall, YIT Puerta Bisagra offers a well-located and clean base for exploring Toledo with a notable emphasis on friendly and attentive service. However, potential guests should manage their expectations regarding room size, noise levels, WiFi reliability and parking convenience. Show more
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Categories
Guest House with Parking
YIT Puerta Bisagra is often mentioned as a hotel with parking. It is appreciated for providing easy access to the city center and parking facilities.
Guest House Taking Steps Towards Sustainability
Guest House near Nightlife Spots
Room Types
Double or Twin RoomThis attractive, air-conditioned room comes with free Wi-Fi. It includes a unique design and features a TV, telephone and private bathroom.
Double or Twin Room (1 Adult)This air-conditioned twin/double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Double with Extra BedThis triple room has a soundproofing, satellite TV and air conditioning.
Double Room with two Extra BedsThis air-conditioned quadruple room includes a flat-screen TV with satellite channels and a private bathroom.
Guest Reviews
7.6
Good
Location
In Toledo, 'YIT Puerta Bisagra' offers an exceptional location that guests repeatedly praise. Nestled near the Puerta Bisagra gate and at the entrance of the old town, the hotel provides convenient access to the city's historic center. This positioning allows easy exploration on foot with many main attractions and the city center just minutes away. The proximity to both free and paid parking options and public transportation further enhances its appeal. Despite being centrally located, the hotel maintains a peaceful atmosphere, away from the city's hustle and bustle, making it an ideal retreat after a day of sightseeing. Visitors appreciate the clean, charming environment and the friendly, professional staff, which complements the excellent geographic positioning. If you're seeking a well-located, comfortable base to explore the rich history of Toledo, 'YIT Puerta Bisagra' presents an optimal choice.
Breakfast
At 'YIT Puerta Bisagra,' the breakfast experience tends to receive commendable feedback from guests. Described by many as excellent, delicious and varied, the breakfast buffet offers a range of options including cold cuts, omelets, cereals, pastries and more, making it quite comprehensive for its category. There are also positive notes about the availability of lactose-free and vegetarian alternatives, appealing to guests with specific dietary needs.
The breakfast service is praised for being hearty, plentiful and well-attended by friendly and attentive staff. Guests often highlight the satisfaction they derive from the tasty and well-prepared food items. Despite the positive reception, there are some critiques pointing to areas of improvement. A few guests felt that the breakfast could have started earlier than 8 AM and some mentioned a desire for more variety, especially in hot food items like fried eggs, sausages or bacon. The value for money was another point of contention with some guests feeling that the cost did not always match the offering.
In summary, the breakfast at 'YIT Puerta Bisagra' is generally well-received, characterized by its variety and good quality, but there are occasional mentions of limited options and perceived costs that can provide room for further enhancement. The overall consensus is that it is a commendable part of the hotel experience, especially for those who appreciate a substantial start to their day.
Rooms
YIT Puerta Bisagra offers a convenient location near shops, restaurants and key attractions in Toledo. The hotel is known for its charming common area décor and beautiful facilities, reflecting the historical ambiance of the city. The cleanliness of the rooms comes highly praised with many guests noting that they were well-maintained organized and equipped with basic amenities.
Despite these positives, the rooms at YIT Puerta Bisagra often fall short in terms of size. Many reviews highlight the cramped nature of the accommodation, describing them as tiny, especially for families or groups. There are occasional larger rooms with comfortable mattresses and pleasant views, but even these can be hit-or-miss. The layout often results in limited space for movement, which can make it difficult to maneuver or store luggage.
Noise is another common issue, particularly in rooms located near reception or facing inner courtyards. Soundproofing appears to be lacking, leading to disturbances, especially at night. The bathrooms are frequently mentioned as being particularly small and sometimes uncomfortable with issues such as poor water drainage and mold.
The condition of the furnishings also invites criticism with some rooms appearing outdated and in need of maintenance. However, employees are noted for their readiness to switch rooms when possible, striving to accommodate guest needs.
In summary, while YIT Puerta Bisagra offers clean and aesthetically pleasing rooms in a convenient location, potential guests should manage their expectations regarding room size and noise levels. This hotel suits short stays where the focus is more on exploring the city rather than spending extended time in the room.
Beds
YIT Puerta Bisagra offers a mixed experience when it comes to its bedding. Some guests praised the comfort of the mattresses, noting that they found them to be very comfortable and conducive to a restful night's sleep. Several reviews highlight the provision of fresh linens and sturdy bed frames with some guests appreciating the spacious and large beds.
However, comfort levels appear inconsistent. A number of reviews point to issues such as hard mattresses, uncomfortable pillows and beds that were either too small or made noise. Some guests mentioned problems with thin and insufficient bedding, including sheets and blankets that didn't provide adequate warmth. There were also comments about beds being too narrow, as well as issues with old and unstable mattresses causing discomfort.
In summary, while there are positive remarks regarding the comfort of the beds at YIT Puerta Bisagra, the experience is far from uniform with several guests encountering significant drawbacks that impacted their overall comfort.
Cleanliness
YIT Puerta Bisagra receives high marks for its cleanliness from guests with frequent mentions of clean rooms and facilities. Many reviewers highlight the impeccable and immaculate state of the hotel, noting that everything from the common areas to individual rooms remains spotless. The hotel's cleanliness is consistently praised as remarkable and the staff's attention to maintaining a high standard of hygiene is often commended.
Guests describe the rooms as very clean and comfortable, contributing to a cozy and welcoming atmosphere. The cleanliness of the bathroom is also frequently mentioned positively with impeccable conditions noted in many reviews. Additionally, the hotel's public areas are kept in a clean state, adding to the overall positive experience.
However, not all reviews are entirely favorable regarding cleanliness. Some guests report issues such as mold, a strong smell of dampness and occasional lapses in cleaning services, including unemptied trash bins and dirty shower curtains. There are mentions of cleanliness concerns with items like towels and bedspreads arriving stained, as well as instances of rooms needing more meticulous cleaning.
Despite these occasional issues, the overall feedback leans heavily towards praise for cleanliness with many guests finding the hotel clean, functional and well-maintained. The common sentiment suggests that while there are areas for improvement, YIT Puerta Bisagra generally meets and often exceeds expectations in terms of cleanliness.
Staff
Reviews of YIT Puerta Bisagra consistently praise the hotel's staff, emphasizing their kindness, helpfulness and professionalism. Guests frequently highlight the friendly and attentive receptionists, notably Beatriz and other Cuban receptionists, who are often cited for their exceptional assistance and hospitality. The staff's efforts extend beyond the reception with commendations for those working in the dining room and breakfast service. Guests appreciate the personalized treatment with several mentioning how the staff made them feel at home. The overall experience with the hotel's personnel contributes significantly to a pleasant stay, marked by the staff's willingness to provide recommendations and ensure guests' comfort. The positive feedback underscores the hotel's emphasis on excellent customer service, making the staff a standout feature of YIT Puerta Bisagra.
Wi-Fi
The reviews of WiFi at YIT Puerta Bisagra are quite mixed, presenting a range of guest experiences. There were several compliments indicating that the WiFi was perfect, excellent, fast and generally had a good signal. Many guests appreciated the reliability and good connectivity of the WiFi. However, there were also numerous instances where the WiFi failed to meet expectations. Complaints ranged from the WiFi being very slow, hit-and-miss and even non-functional in certain rooms, particularly those on the mezzanine floor. Some guests experienced intermittent connectivity problems and issues where the WiFi signal didn't reach their rooms at all. Additionally, while some guests found the internet connection satisfactory, others noted that it needed significant improvement. Overall, it seems that WiFi services at YIT Puerta Bisagra can be a hit or miss depending on the room location and time of use.
Parking
Reviews of the parking situation at YIT Puerta Bisagra highlight a mix of experiences. Many guests found the parking to be quite far from the hotel, often requiring a 10 to 15-minute walk. Specific mentions of the Miradero parking lot indicate it as a primary option, albeit distant. While some guests experienced the parking as straightforward and accessible, others struggled with complex and expensive alternatives. Prices for parking varied with some guests noting a discrepancy between what was quoted at reception and the actual cost.
For those driving motorcycles, parking directly in front of the hotel was possible. Free parking was available, typically situated a bit further from the hotel with the Safont parking lot mentioned as a convenient option close by. Despite these options, the lack of private or close parking was a frequent point of contention. Several guests mentioned having to park approximately 300 to 350 meters away or at public facilities with varying costs.
Accessibility for those with cars proved challenging with mentions of steep slopes and restricted car access. The hotel itself does not offer unloading zones directly at the entrance, forcing guests to manage luggage from a distance. Nonetheless, the nearby parking often came with some added benefits like security, good lighting and, occasionally, discounts.
In summary, while free and paid public parking options exist around YIT Puerta Bisagra, the distance and cost might be a downside for some travelers. It is advisable to prepare for a bit of a walk and potential parking fees.
Nightlife
Located in a peaceful area, YIT Puerta Bisagra offers a calm retreat away from the bustling nightlife of the city center. Guests appreciate the quiet nights, crediting the limited nightlife options around the hotel for a restful sleep. The proximity to the historic city provides easy access to cultural experiences without the noise typically associated with hotels closer to vibrant nightlife areas.
However, some guests have noted issues with noise within the hotel itself. Rooms facing the reception area can be particularly noisy due to thin walls and the sound of other guests arriving and departing. Street noise and occasional partying on upper floors can also be disruptive. Despite the noise challenges, the observant and attentive staff enhance the overall experience.
For those seeking lively nightlife, the city center offers plenty of options just a short distance away. Guests have enjoyed fantastic nights out and fun at nearby bars with some highlighting the amazing night views from the hotel's terrace as an added bonus.
No, YIT Puerta Bisagra doesn't have any pool.
No, a spa isn't available at YIT Puerta Bisagra.
No, YIT Puerta Bisagra doesn't allow dogs.
Yes, parking facilities are available at YIT Puerta Bisagra.