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Summary of reviewsThe Comfort Inn & Conference Centre Toronto Airport receives notable praise for its strategic location, being conveniently close to Pearson International Airport. This makes it an excellent choice for travelers with early flights or late arrivals. The availability of a shuttle service during specific hours further enhances its appeal for airport travelers, despite being situated in an industrial area with limited dining and shopping options.
Guests frequently commend the hotel for clean and spacious rooms. The beds, in particular, stand out for their comfort, providing a restful experience. The inclusion of modern amenities like fridges and recently renovated showers adds to the overall comfort, making it a popular choice for those prioritizing convenience and relaxation. Despite occasional lapses in housekeeping and room maintenance, the general consensus is positive regarding room accommodations.
The complimentary breakfast is appreciated by many guests as an added value, offering a decent selection with highlights like hot waffles and a variety of continental options. However, some variability in food quality and service reliability presents room for improvement. Spacious dining areas are welcomed, although organizational challenges and limited healthy choices are noted by some.
Staff interactions receive mixed reviews, with many guests encountering friendly and helpful personnel, especially at the front desk and among shuttle drivers. However, inconsistencies in service quality and professionalism indicate potential areas for enhancement to ensure a uniformly positive guest experience.
WiFi connectivity at the hotel is deemed unreliable by many patrons, with frequent disconnections and slow speeds impacting technological convenience. Parking, while free and potentially affordable for long-term stays, challenges with limited spaces, particularly when portions of the lot are leased to buses.
Despite these areas for improvement, the Comfort Inn & Conference Centre Toronto Airport largely satisfies travelers seeking proximity to the airport, comfortable accommodations, and essential amenities. The overall perception remains favorable, especially for short-term stays that capitalize on its location and cozy facilities. Show more
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Categories
3-Star Inn
Providing standard accommodations and a convenient location near the airport, this hotel is a practical choice for travelers. The conference facilities make it suitable for business travelers as well.
Inn near Ski Resorts
Inn Taking Steps Towards Sustainability
Inn with Parking
Accessible Inn
Inn with Gym
Inn for Adults Only
Room Types
King Room - Non SmokingThis room features a small fridge, coffee-making facilities, free Wi-Fi and a 37-inch flat-screen TV.
Queen Room with Two Queen BedsThis room features a small fridge, coffee-making facilities, free Wi-Fi and a 37-inch flat-screen TV.
Standard King RoomThe air-conditioned double room is furnished with a desk and a seating area. The unit has 1 bed.
Efficiency King Suite with Sofa Bed - Non SmokingThe air-conditioned suite is furnished with a desk and a seating area.
King Room with Sofa-Bed - Non SmokingThe air-conditioned quadruple room is furnished with a desk and a seating area. The unit has 2 beds.
Guest Reviews
Location
The Comfort Inn & Conference Centre Toronto Airport stands out for its exceptional convenience and strategic location. Situated just minutes away from the airport, it provides a practical choice for those with early flights or late arrivals. The hotel offers a shuttle service during certain hours, enhancing its appeal to airport travelers. Despite being in an industrial district with limited nearby dining and shopping options, the proximity to key highways makes it accessible for those looking to explore Toronto. Additionally, guests appreciate the clean facilities and friendly staff, emphasizing its value for money. While it may not serve as a hub for exploring downtown Toronto, its prime location near the airport is ideal for travelers seeking easy and quick access to Pearson International Airport.
Breakfast
The breakfast experience at the Comfort Inn & Conference Centre Toronto Airport appears to be a mixed bag according to guest reviews. On the positive side, many guests appreciated the breakfast for its good quality and variety, with terms like excellent, very good, and great frequently appearing in descriptions. The inclusion of breakfast with the room price is an added bonus that many guests found appealing, especially given the hotel's convenient proximity to the airport.
The breakfast buffet offers a continental array, and for some, it was the highlight of their stay, thanks to a spacious dining area and a selection that included hot waffles, yogurt, and bananas. However, the experience can be hit-or-miss; several reviews noted instances of cold or poorly prepared food, including the frequent mention of fried sausages and omelets that were not up to par.
While there are options available, the variety didn't live up to expectations for some. Repeated offerings were noted, with a lack of healthy choices or fresh produce being a particular concern. Guests also flagged issues like crowded breakfast areas, sharply closed service times, and occasional organizational hiccups due to limited staff.
Though breakfast is part of the package, the reliability of the service is subject to impact by external factors like renovations or scheduling that clash with holiday timings. Despite some drawbacks, the complimentary breakfast remains a notable feature of the hotel—with room for improvement on consistency and variety.
Rooms
Comfort Inn & Conference Centre Toronto Airport offers a mix of experiences when it comes to their room accommodations. Many guests praise the hotel for its spacious and tidy rooms, often highlighting their large size and comfortable beds. The cleanliness of rooms frequently stands out, with numerous reviewers noting that the rooms are well-maintained and fresh. Modern amenities like fridges and newly renovated showers add to the appeal, enhancing the comfort of a stay. The overall cleanliness of bedding, bathrooms, and other facilities contributes to a satisfactory experience for travelers seeking comfort near the airport.
However, amidst the positive remarks, a few inconsistencies arise. Some guests report issues with cleanliness upon arrival, suggesting occasional lapses in housekeeping. Maintenance issues such as missing fixtures and incomplete furniture might affect the otherwise positive impression. Odd room layouts and deficits like missing mirrors or chairs are noted by some visitors, particularly in rooms undergoing renovation. Despite these challenges, the hotel manages to offer a decent stay, especially for those prioritizing proximity to the airport and spacious accommodations.
Beds
The beds at Comfort Inn & Conference Centre Toronto Airport have been widely praised by guests for their comfort and quality. Most reviewers emphasize the beds' comfort, describing them as very comfortable, super comfortable, and welcoming, often highlighting the spacious rooms that accompany these accommodations. The mattresses are often noted for their softness and comfort, with several guests expressing particular satisfaction with the pillows, likening them to clouds. Cleanliness also receives attention, with many reports of beds being clean and well-maintained, contributing to an overall positive experience. However, there are occasional remarks about cleanliness issues and uncomfortable mattresses, but these seem to be less prevalent compared to the overwhelming positive feedback on the beds' comfort. Overall, the beds seem to contribute significantly to the guests' satisfaction, making it a notable feature of the hotel stay.
Cleanliness
The Comfort Inn & Conference Centre Toronto Airport presents an interesting mix of cleanliness experiences. While some guests have praised the overall cleanliness and noted clean rooms, bathrooms, and linens, others have observed significant lapses in maintenance. On the positive side, many patrons mentioned clean and comfortable accommodations, with some impressed by clean bathrooms and towels. The facility is also conveniently located near the airport, adding to its appeal for travelers.
However, a recurring theme in the reviews is the need for more thorough and consistent cleaning practices. Numerous guests have pointed out issues like dusty hidden areas, dirty carpets, and unclean bathrooms. Some rooms appeared to be undergoing repairs, contributing to a sense of disarray. Staff behavior and service levels also varied, with some highlighting friendly interactions and others citing disorganization and unprofessionalism.
The hotel seems to be undergoing renovations, which might affect overall impressions. Despite the location and occasional clean room acknowledgments, there is a clear consensus that improvements in cleanliness and room upkeep could enhance the guest experience.
Staff
At the Comfort Inn & Conference Centre Toronto Airport, guest reviews regarding the staff paint a mixed picture. On the positive side, many guests found the staff to be friendly, helpful, and welcoming. Front desk employees and shuttle drivers were often mentioned as being courteous and accommodating, with several remarks highlighting their warmth and willingness to assist. Guests appreciated the pleasant demeanor of most staff members, noting that they frequently went above and beyond in their efforts to provide good service.
However, there were notable criticisms concerning issues of professionalism and communication. Some guests encountered reception staff who were described as cold, rude, or uncooperative, and there were instances involving unpleasant interactions and poor customer service. The attitude of certain management personnel also drew negative attention, with reports of disrespectful and dismissive behavior. Communication gaps between housekeeping and the front desk compounded these concerns, occasionally leading to frustrating experiences for visitors.
Overall, while many guests had positive interactions with the hotel's staff, significant disparities in service quality suggest that improvements in staff training and management could enhance the overall guest experience.
Wi-Fi
At the Comfort Inn & Conference Centre Toronto Airport, guest experiences with the WiFi vary considerably. Some patrons report a smooth and functional connection, yet many others encounter difficulties. The WiFi seems to frequently disconnect, with some guests noting a need to reconnect every 20 minutes. In addition, the speed is often described as slow, particularly after 9 p.m., and some guests experience complete outages. Lack of information regarding WiFi access is another issue visitors face, as instructions are not readily available in rooms. While there are instances of satisfactory performance, the WiFi service generally receives criticism for being unreliable and inconsistent, leaving room for improvement in this technological amenity.
Parking
The Comfort Inn & Conference Centre Toronto Airport seems to present a mixed bag when it comes to parking facilities. On the positive side, there are mentions of free parking being available, providing some relief to travelers who are trying to avoid additional costs. There is also an option for affordable parking, allowing guests to leave their car at the hotel for longer periods. However, the parking situation can be challenging with reports of limited spaces and a very small lot. It can be quite difficult at times to find a spot, and at peak times there may be no availability at all. Some guests also noted that the hotel rents out portions of their parking lot to buses, contributing further to the scarcity of parking spaces. Additionally, potential guests should be aware of inconsistencies regarding parking fees. While some were charged $10/day, others mentioned there was an issue with the parking fee when they booked their stay. These parking concerns are set against the backdrop of a hotel that receives praise for its cleanliness and pleasant atmosphere, though it lacks shuttle service to and from the airport—a fact that travelers will need to consider during their planning.
3 Star
The Comfort Inn & Conference Centre Toronto Airport offers a convenient location for travelers, being close enough to the airport for easy access. Guests have found the rooms to be clean and comfortable, making it a suitable option for a one-night stay. The hotel provides a decent hot breakfast, which adds to the overall positive experience. However, there are mixed feelings about the value for money, with some guests feeling that the price is reasonable while others consider it high for the category. The property does seem to fall short with refurbishment not fully completed and certain aspects not living up to expectations. Despite this, for those looking for a basic hotel near Toronto Airport with fair room conditions and pricing, it serves as an adequate choice.
No, Comfort Inn & Conference Centre Toronto Airport doesn't have any pool.
No, a spa isn't available at Comfort Inn & Conference Centre Toronto Airport.
No, Comfort Inn & Conference Centre Toronto Airport doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Conference Centre Toronto Airport.
Yes, Comfort Inn & Conference Centre Toronto Airport has a gym.