Health & Safety
Known for elevated hygiene standards, The Ritz-Carlton implements rigorous cleaning protocols and staff training to ensure a safe environment for guests. This includes enhanced sanitation of high-touch surfaces and promotion of contactless services.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningIs there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?No
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsIs furniture in public areas arranged to allow more space for distancing?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?Yes
Are there hand sanitizing stations throughout the hotel?Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?Yes
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?Marriott Global Cleanliness Council protocol
Forbes Travel Guide Certified
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Accessible
Accessibility equipment for the deaf, accessible bathroom, path of travel and parking, Braille or raised signage, in-room accessibility and roll-in shower.
To whom is your hotel/accommodation accessible?People who use a wheelchair
People who are deaf
People who are blind
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Pool
The Ritz-Carlton Toronto features a sophisticated indoor pool and top-tier spa facilities. The hotel provides a premium experience with luxurious amenities.
Location of the pool:5th floor
Is it a pool of special type?Heated pool
Salt Water
When is the pool open?All year
Opening hours:06:00 - 22:00
The pool also has:Lifesaving equipment
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Spa facilities
Are there written rules guests should follow before entering the pool?Yes
Sustainability Journey
The Ritz-Carlton, Toronto is recognized as Responsible Hospitality Verified by Forbes Travel Guide. The hotel focuses on energy and water conservation, waste reduction, and responsible sourcing for their menus. They have eliminated single-use plastics, reduced paper usage, and implemented a lighting retrofit to convert to LED, significantly reducing energy consumption and carbon emissions.
