Diamond Hotel
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Summary of reviewsThe Diamond Hotel is highly regarded for its prime and picturesque location, providing easy access to the city center and offering stunning coastal views both day and night. Guests frequently highlight the convenience and scenic beauty, noting the value for money the location provides.
Rooms at the Diamond Hotel present a mixed bag; many guests appreciate the cleanliness and pleasant overall stays, admiring the beautiful views from their windows. The staff, particularly Sultan, receive special commendation for their attentive and friendly service, ensuring that guests feel welcome and well cared for.
However, the hotel has areas in need of improvement, particularly regarding maintenance and amenities. Some guests have pointed out issues such as worn carpets, a deteriorating balcony and general upkeep problems like missing towels and faulty doors. Despite these concerns, the prompt response to maintenance requests by the staff mitigates some of the negatives.
Cleanliness is another area where the hotel receives mixed reviews. While some guests had a pleasant stay, many others highlighted significant cleanliness issues throughout the hotel, from grimy glass doors and stained carpets to dirty bathrooms. Critiques also include sightings of cockroaches and an overall run-down appearance, which has led to concerns outweighing the few positive remarks in this category.
One of the Diamond Hotel's strongest points is its staff. Guests consistently praise the friendly and helpful team for creating a welcoming atmosphere. The front desk staff are noted for their politeness and exceptional assistance with special mentions of individuals like Sultan who remained attentive and supportive throughout guests' stays. Swift resolution of issues and a generally positive interaction with the staff significantly enhance the guest experience.
Overall, while the Diamond Hotel excels in location and staff friendliness, it would benefit greatly from addressing maintenance and cleanliness concerns to improve the overall guest experience.
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Rooms at the Diamond Hotel present a mixed bag; many guests appreciate the cleanliness and pleasant overall stays, admiring the beautiful views from their windows. The staff, particularly Sultan, receive special commendation for their attentive and friendly service, ensuring that guests feel welcome and well cared for.
However, the hotel has areas in need of improvement, particularly regarding maintenance and amenities. Some guests have pointed out issues such as worn carpets, a deteriorating balcony and general upkeep problems like missing towels and faulty doors. Despite these concerns, the prompt response to maintenance requests by the staff mitigates some of the negatives.
Cleanliness is another area where the hotel receives mixed reviews. While some guests had a pleasant stay, many others highlighted significant cleanliness issues throughout the hotel, from grimy glass doors and stained carpets to dirty bathrooms. Critiques also include sightings of cockroaches and an overall run-down appearance, which has led to concerns outweighing the few positive remarks in this category.
One of the Diamond Hotel's strongest points is its staff. Guests consistently praise the friendly and helpful team for creating a welcoming atmosphere. The front desk staff are noted for their politeness and exceptional assistance with special mentions of individuals like Sultan who remained attentive and supportive throughout guests' stays. Swift resolution of issues and a generally positive interaction with the staff significantly enhance the guest experience.
Overall, while the Diamond Hotel excels in location and staff friendliness, it would benefit greatly from addressing maintenance and cleanliness concerns to improve the overall guest experience.
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Guest Reviews
Diamond Hotel enjoys a prime position that has garnered praise for its convenient location and picturesque views. Guests have highlighted the hotel's proximity to the center, making it an accessible choice for travelers wanting to explore the area. The hotel's vantage points offer breathtaking views of the coast during the day and a beautifully illuminated front in the evening. While the location is noted for being best value for money, it's worth mentioning that some areas might not be suitable for those with mobility issues. Despite an occasional comment about initial impressions, the overall sentiment emphasizes the good or even great location of the Diamond Hotel.
The Diamond Hotel offers a mixed experience for its guests. On the positive side, many found the rooms to be clean and their overall stays pleasant. The views from the rooms are frequently praised as beautiful, adding a significant appeal to the hotel. The staff, particularly Sultan, were mentioned for their attentive service, ensuring guests' satisfaction throughout their stay.
However, there are areas in need of improvement. Some guests noted the building could use a spruce-up with worn and grubby carpets and a rotting balcony with stained, mismatched furniture. Maintenance issues such as a falling wardrobe door and a patio door coming off its hinges, were mentioned, though they were typically addressed promptly. Some amenities, such as towels and a shower curtain, were occasionally missing. Additionally, there was a lack of a fire exit, which raised safety concerns for some guests.
Overall, while the Diamond Hotel provides clean rooms and stunning views, attention to maintenance and improvements in amenities are needed to enhance the guest experience.
Diamond Hotel has received a mix of reviews regarding its cleanliness. While some guests appreciated the overall pleasant stay, the majority of comments highlight cleanliness issues throughout the hotel. Multiple reports indicate the presence of grimey glass doors, stained and unhoovered carpets and an overall dirty smell. Bathrooms, in particular, were frequently noted as being filthy with some guests finding hair in the bath and brown rims indicating they hadn't been cleaned properly. Additional critiques include missing towels, dirty windows and full bins both inside and outside the property.
Several issues with the facilities were also noted, such as the lift not working and flooring coming up with sharp edges. Guests reported that the hotel looked run down and mentioned sightings of cockroaches. Overall, there are significant concerns about the cleanliness and maintenance of Diamond Hotel, which appear to outweigh the few positive remarks.
Guests consistently praised the Diamond Hotel for its friendly and helpful staff. Many noted the welcoming check-in process and the team's readiness to assist whenever needed. The staff at the front desk, described as polite and exceptional, were particularly highlighted for their assistance with cases when the lift was out of service and for explaining key codes patiently.
Customer service received commendations for swiftly addressing any issues, ensuring guests felt looked after during their stay. Specific mentions of individuals like Sultan, who were keen to help and check in on guests, further underscore the staff's dedication to service. Despite one review suggesting a lapse in attentiveness post initial interactions, the overall sentiment points to a positive and supportive experience with the hotel staff. The combination of friendly service and clean, comfortable accommodations contributed significantly to favorable guest experiences.
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Location
Rooms
However, there are areas in need of improvement. Some guests noted the building could use a spruce-up with worn and grubby carpets and a rotting balcony with stained, mismatched furniture. Maintenance issues such as a falling wardrobe door and a patio door coming off its hinges, were mentioned, though they were typically addressed promptly. Some amenities, such as towels and a shower curtain, were occasionally missing. Additionally, there was a lack of a fire exit, which raised safety concerns for some guests.
Overall, while the Diamond Hotel provides clean rooms and stunning views, attention to maintenance and improvements in amenities are needed to enhance the guest experience.
Cleanliness
Several issues with the facilities were also noted, such as the lift not working and flooring coming up with sharp edges. Guests reported that the hotel looked run down and mentioned sightings of cockroaches. Overall, there are significant concerns about the cleanliness and maintenance of Diamond Hotel, which appear to outweigh the few positive remarks.
Staff
Customer service received commendations for swiftly addressing any issues, ensuring guests felt looked after during their stay. Specific mentions of individuals like Sultan, who were keen to help and check in on guests, further underscore the staff's dedication to service. Despite one review suggesting a lapse in attentiveness post initial interactions, the overall sentiment points to a positive and supportive experience with the hotel staff. The combination of friendly service and clean, comfortable accommodations contributed significantly to favorable guest experiences.
No, Diamond Hotel doesn't have any pool.
No, a spa isn't available at Diamond Hotel.
No, Diamond Hotel doesn't allow dogs.
No, parking facilities aren't available at Diamond Hotel.
No, Diamond Hotel doesn't have a gym.
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